Check COVID-19 restrictions.

Find out moreOpens in a new window

Quality Inn & Suites Palm Island Indoor Waterpark

Photo gallery for Quality Inn & Suites Palm Island Indoor Waterpark

Featured Image
Premium bedding, desk, iron/ironing board, free cribs/infant beds

Overview of Quality Inn & Suites Palm Island Indoor Waterpark

Quality Inn & Suites Palm Island Indoor Waterpark

2.5 out of 5
Guests rated this property 3.1/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Breakfast included
  • Parking included
  • Pet-friendly
  • Air conditioning
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Sheets and towels washed at 60°C
  • Contactless check-out
8250 Park Rd, Batavia, NY, 14020

Explore the area

  • Popular LocationBatavia Downs Casino16 min walk
  • Popular LocationHolland Land Office Museum3 min drive
  • Popular LocationDwyer Stadium4 min drive
  • AirportBuffalo, NY (BUF-Buffalo Niagara Intl.)36 min drive

Choose dates to view prices

About this area


Located in Batavia, Quality Inn & Suites Palm Island Indoor Waterpark is in an area with good shopping. Holland Land Office Museum and Le Roy House are local landmarks, and the area's natural beauty can be seen at Darien Lakes State Park and Horseshoe Lake. Traveling with kids? Consider Six Flags Darien Lake, or check out an event or a game at Dwyer Stadium. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Batavia Downs Casino - 16 min walk
  • Holland Land Office Museum - 3 min drive
  • Dwyer Stadium - 4 min drive
  • PolarWave Snowtubing Park - 11 min drive
  • Horseshoe Lake - 12 min drive

Getting around

  • Buffalo Niagara Intl. Airport (BUF) - 36 min drive


  • The Oasis Restaurant — 1 min walk
  • Chasers Lounge — 1 min walk
  • Alex's Place — 13 min walk
  • Yume Asian Bistro — 19 min walk
  • Rancho Viejo Mexican Restaurant — 3 min drive

About this property

Quality Inn & Suites Palm Island Indoor Waterpark

Family-friendly hotel with water park and free breakfast
This hotel features a water park (surcharge), a restaurant, and a bar/lounge. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, conference space, and a children's pool. All 194 rooms provide conveniences like refrigerators and microwaves, plus free WiFi and TVs with satellite channels. Other amenities available to guests include room service, premium bedding, and coffee makers.
Quality Inn & Suites Palm Island Indoor Waterpark offers 194 accommodations with complimentary newspapers and coffee/tea makers. Beds feature premium bedding. Premium satellite television is provided. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a water park (surcharge) and a children's pool.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Choice)

Social distancing

Contactless check-out

Safety measures

Masks are required at the property
Hand sanitizer provided
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free continental breakfast
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Arcade/game room
  • Children's pool
  • Water park access (surcharge)

Family friendly

  • Arcade/game room
  • Children's pool
  • Free cribs/infant beds
  • Laundry facilities
  • Microwave
  • Refrigerator
  • Rollaway/extra beds (surcharge)
  • Waterslide


  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Languages spoken

  • English

Business services

  • 24-hour business center
  • Conference space (7560 square feet)
  • Meeting rooms


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Wheelchair accessible (may have limitations)


  • Designated smoking areas

Room amenities


  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cribs/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)


  • Free toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels


  • Premium channels
  • Satellite channels
  • TV

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator


  • Connecting rooms available
  • Desk
  • Free local calls
  • Free newspapers
  • Iron/ironing board
  • Phone

Similar properties

See similar properties



Check-in from 4:00 PM - 11:00 AM
Minimum check-in age - 21


Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk


Pets allowed for an extra charge of USD 20 per accommodation, per night
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for USD 20.0 per night
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Pet fee: USD 20 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night
  • Facilities fee: USD 15 per person, per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Clarion Hotel Palm Island
Quality Inn Palm Island Indoor Waterpark
Clarion Hotel Palm Island Indoor Waterpark Batavia
Clarion Hotel Waterpark
Clarion Palm Island Indoor Waterpark
Clarion Palm Island Indoor Waterpark Batavia
Palm Island Indoor Waterpark
Palm Island Waterpark
Quality Palm Island Indoor Waterpark
Quality Inn & Suites Palm Island Indoor Waterpark Hotel
Quality Inn & Suites Palm Island Indoor Waterpark Batavia
Quality Inn & Suites Palm Island Indoor Waterpark Hotel Batavia

Frequently asked questions

Overall score and ratings

Rating 5 - Excellent. 85 out of 565 reviews
5 - Excellent 15%
Rating 4 - Good. 137 out of 565 reviews
4 - Good 24%
Rating 3 - Okay. 145 out of 565 reviews
3 - Okay 26%
Rating 2 - Poor. 110 out of 565 reviews
2 - Poor 19%
Rating 1 - Terrible. 88 out of 565 reviews
1 - Terrible 16%




Staff & service




Property conditions & facilities

2/5 Poor

Disliked: Cleanliness
Place is an absolute dump simple
Stayed 2 nights in Oct 2021

1/5 Terrible

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is old - sheets had cigarette burns - staff was so helpful and nice. I checked out early because it smelled awful like cigarettes.
Stayed 3 nights in Sep 2021

2/5 Poor

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Our king size bed had small square couch pillows in king size covers and the comforter was ripped and shredded in multiple spots on the blanket. The light switch which was the first thing we saw upon arrival was cracked. The bathroom counter was also cracked. The hotel was in a great location right near target but not well kept and was disappointing for the price we paid to stay there.
Stayed 2 nights in Sep 2021

2/5 Poor

Travelled with family and small children
Disliked: Staff & service, amenities
Soft Comfortable beds Tv was not working properly and was told no one could help. Asked for an extra blanket and was told they did not have any. Breakfast ended at 9am which I missed but was told by friends that stayed there to was very unsatisfactory
Stayed 1 night in Sep 2021

1/5 Terrible

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Needs to be remodeled. It’s a dump
Stayed 1 night in Sep 2021