Title: The Centro Hotel & Residence by Orchardz - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=9988959&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Centro Hotel & Residence by Orchardz Travelers find a peaceful garden retreat and convenient planning hub just steps from Batam Centre Ferry Terminal at this well-positioned hotel. ## Photo gallery for The Centro Hotel & Residence by Orchardz ![View from property - The Centro Hotel & Residence by Orchardz (Batam)](https://images.trvl-media.com/lodging/10000000/9990000/9989000/9988959/ecdb3df8.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Mountain view - The Centro Hotel & Residence by Orchardz (Batam)](https://images.trvl-media.com/lodging/10000000/9990000/9989000/9988959/dfb56ae2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property amenity - The Centro Hotel & Residence by Orchardz (Batam)](https://images.trvl-media.com/lodging/10000000/9990000/9989000/9988959/a3ebeb78.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool - The Centro Hotel & Residence by Orchardz (Batam)](https://images.trvl-media.com/lodging/10000000/9990000/9989000/9988959/b0ed5d7f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Room - The Centro Hotel & Residence by Orchardz (Batam)](https://images.trvl-media.com/lodging/10000000/9990000/9989000/9988959/02c9f7ba.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Centro Hotel & Residence by Orchardz, near Batam Centre Ferry Terminal, offers a tranquil garden and terrace for unwinding. Guests appreciate the in-room WiFi, business center, and dry cleaning services. The staff is consistently praised for their attentive assistance. ## Reviews 6.6 ## Popular amenities - Parking included - Free WiFi - Air conditioning - Business services - Laundry - Room service ## Room options ### Check availability for these dates Tonight [Dec. 26 - Dec. 27](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-27&selected=9988959&PinnedHotelID=9988959&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-27&selected=9988959&PinnedHotelID=9988959&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec. 27 - Dec. 28](https://www.expedia.ca/Hotel-Search?startDate=2025-12-27&endDate=2025-12-28&selected=9988959&PinnedHotelID=9988959&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-27&endDate=2025-12-28&selected=9988959&PinnedHotelID=9988959&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec. 26 - Dec. 28](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=9988959&PinnedHotelID=9988959&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=9988959&PinnedHotelID=9988959&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 2 - Jan. 4](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=9988959&PinnedHotelID=9988959&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=9988959&PinnedHotelID=9988959&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 3 of 3 rooms ### View all photos for Superior Room ![Superior Room](https://images.trvl-media.com/lodging/10000000/9990000/9989000/9988959/a2970321.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room ### Highlights Balcony Air conditioning Kitchenette Refrigerator Flat-screen TV Premium bedding Private bathroom Hair dryer - 366 sq ft - Hill view - Sleeps 2 - 1 King Bed OR 2 Twin Beds ### View all photos for Deluxe Room ![Deluxe Room](https://images.trvl-media.com/lodging/10000000/9990000/9989000/9988959/02c9f7ba.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room ### Highlights Balcony Air conditioning Kitchenette Refrigerator Flat-screen TV Premium bedding Private bathroom Deep soaking bathtub - 344 sq ft - City view - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Balcony ![Deluxe Balcony](https://images.trvl-media.com/lodging/10000000/9990000/9989000/9988959/1f1aeebb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Balcony ### Highlights Balcony Separate sitting area Air conditioning Kitchenette Refrigerator Flat-screen TV Premium bedding Private bathroom - 396 sq ft - Hill view - Sleeps 2 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FBatam-Hotels-The-Centro-Hotel-Residence-By-Orchardz.h9988959.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FBatam-Hotels-The-Centro-Hotel-Residence-By-Orchardz.h9988959.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C1.10100%2C104.03374&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=0-pcKyvPndoNEsoquyPIiadyoQA=) Jl. Central Raya No. 08, Batam, Batam Island, 29463 #### What's nearby - Kepri Mall \- 5 min walk \- 0.5 km - Panbil Nature Reserve \- 17 min walk \- 1.5 km - Batam Polytechnic \- 4 min drive \- 3.0 km - Maha Vihara Duta Maitreya Temple \- 6 min drive \- 2.6 km - Eska Wellness Spa \- 6 min drive \- 2.6 km #### Getting around - Batam Batu Besar (BTH-Hang Nadim) - 16 min drive #### Restaurants - ‪Bakmi Soekajadi - ‬1 min walk - ‪Kelong Restoran Kopak Jaya 007 - ‬9 min walk - ‪Bite Restaurant - ‬9 min walk - ‪Resto The Central Sukajadi - ‬1 min walk - ‪Bakso Gunung - ‬13 min walk ## About this property ### The Centro Hotel & Residence by Orchardz Hotel near Batam Centre Ferry Terminal You can look forward to a terrace, a garden, and dry cleaning/laundry services at The Centro Hotel & Residence by Orchardz. Free in-room WiFi and a business center are available to all guests. Other perks at this hotel include: - Free self parking - A roundtrip airport shuttle (surcharge), express check-out, and express check-in - A TV in the lobby, 1 meeting room, and a front-desk safe Room features All 51 rooms include comforts such as premium bedding and air conditioning, as well as perks like free WiFi and safes. More amenities include: - Bathrooms with showers and free toiletries - Flat-screen TVs with premium channels - Kitchenettes, refrigerators, and cookware/dishes/utensils ## Similar properties ![Deluxe Double or Twin Room | Balcony](https://images.trvl-media.com/lodging/5000000/4280000/4274000/4273924/436977d3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Triniti Hotel Batam Batam - Parking included - Free WiFi - Restaurant - Air conditioning 6.0 54 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-10&selected=4273924&PinnedHotelID=4273924&HadPinnedHotel=true®ionId=-1&adults=2) ![Premium bedding, desk, free WiFi, bed sheets](https://images.trvl-media.com/lodging/20000000/19550000/19540800/19540709/89b8cedd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Fresh One Batam - Parking included - Free WiFi - Restaurant - Air conditioning 7.2 Good 17 reviews CA $24 CA $30 total includes taxes & fees Jan 11 - Jan 12, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-11&endDate=2026-01-12&selected=19540709&PinnedHotelID=19540709&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/21000000/20160000/20159500/20159404/bf831046.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### D'Grande Hotel Batam - Spa - Parking included - Free WiFi - Restaurant 6.6 19 reviews CA $21 CA $25 total includes taxes & fees Jan 2 - Jan 3, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-03&selected=20159404&PinnedHotelID=20159404&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/13000000/12990000/12982000/12981990/72f07113.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sky View Hotel Batam - Breakfast included - Parking included - Free WiFi - Restaurant 6.4 20 reviews CA $18 CA $22 total includes taxes & fees Jan 4 - Jan 5, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-04&endDate=2026-01-05&selected=12981990&PinnedHotelID=12981990&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/97000000/96680000/96670900/96670831/646932ed.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel O Penginapan LorraNearPasar Oleh Oleh Batam - Parking included - Free WiFi - Housekeeping 10 Exceptional 1 review [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-10&selected=96670831&PinnedHotelID=96670831&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby sitting area](https://images.trvl-media.com/lodging/43000000/42570000/42566500/42566430/b8da304c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Music Hotel Batam - Parking included - Free WiFi - Air conditioning - Housekeeping 10 Exceptional 1 review CA $19 CA $23 total includes taxes & fees Jan 2 - Jan 3, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-03&selected=42566430&PinnedHotelID=42566430&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/112000000/111230000/111225400/111225324/78974308.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Collection O Nagoya Near Nagoya Hill Mall Formerly Sedago Inn Batam - Parking included - Free WiFi - Room service - Housekeeping 10 Exceptional 1 review CA $18 CA $22 total includes taxes & fees Jan 18 - Jan 19, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=111225324&PinnedHotelID=111225324&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby sitting area](https://images.trvl-media.com/lodging/17000000/16390000/16389600/16389563/a33dff37.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Eatern Hotel Batam - Parking included - Free WiFi - Air conditioning - Room service 8.0 Very good 58 reviews CA $17 CA $21 total includes taxes & fees Jan 1 - Jan 2, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-01&endDate=2026-01-02&selected=16389563&PinnedHotelID=16389563&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch, dinner served; Indonesian cuisine ](https://images.trvl-media.com/lodging/22000000/21340000/21338200/21338129/w1764h2342x13y0-d16f6f65.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel 01 Batam Batam - Pool - Kids pool - Parking included - Free WiFi 7.2 Good 40 reviews CA $21 CA $26 total includes taxes & fees Jan 26 - Jan 27, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-26&endDate=2026-01-27&selected=21338129&PinnedHotelID=21338129&HadPinnedHotel=true®ionId=-1&adults=2) ![LED TV](https://images.trvl-media.com/lodging/101000000/100970000/100963900/100963893/ffe68ffd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### OS Hotel Batu Aji Batam Batam - Spa - Parking included - Free WiFi - Air conditioning [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-10&selected=100963893&PinnedHotelID=100963893&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Offsite parking; reservations required - Roundtrip airport shuttle (surcharge) during limited hours - Ferry terminal shuttle (surcharge) - Shopping center shuttle (surcharge) - Free self parking on site - Free RV/bus/truck parking on site - Limited onsite self parking ### Things to do - TV in common areas ### Family friendly - In-room kitchenette - In-room refrigerator - Laundry facilities - Rollaway/extra bed (surcharge) ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk - Shared microwave ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance ### Business services - Business center - Meeting room ### Outdoors - Garden - Terrace ### Spa - In-room massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Upper floors accessible by stairs only ### More - 1 building - Banquet hall - Designated smoking areas ## Room amenities ### Bedroom - Premium bedding - Rollaway/extra bed (surcharge) ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower - Slippers - Towels provided ### Entertainment - Flat-screen TV with premium cable channels ### Food and drink - Coffee/tea maker - Cookware, dishware, and utensils - Free bottled water - Kitchenette - Limited room service - Refrigerator ### More - Air conditioning - Desk - Iron/ironing board on request - Phone - Safe ## Policies ### Check-in Check-in start time: 2 PM; Check-in end time: 10:30 PM Express check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Express check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Children up to the age of 8 years can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for IDR 300000.0 per night Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Airport shuttle fee: IDR 100000.00 per vehicle (one way) - Rollaway bed fee: IDR 300000.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators No pets and no service animals are allowed at this property A car is recommended for transportation to and from this property ### Property is also known as Centro Hotel Orchardz Batam Centro Hotel Orchardz Centro Orchardz Batam Centro Orchardz The Centro & By Orchardz Batam The Centro Hotel & Residence by Orchardz Hotel The Centro Hotel & Residence by Orchardz Batam The Centro Hotel & Residence by Orchardz Hotel Batam ## Frequently asked questions ### Is The Centro Hotel & Residence by Orchardz pet-friendly? ### How much is parking? ### What time is check-in at The Centro Hotel & Residence by Orchardz? ### What time is check-out at The Centro Hotel & Residence by Orchardz? ### Does The Centro Hotel & Residence by Orchardz provide a shuttle to the airport? ### Where is The Centro Hotel & Residence by Orchardz located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## The Centro Hotel & Residence by Orchardz Reviews 6.6 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 6.4 Cleanliness ### 6.6 Location ### 7.4 Staff & service ### 6.0 Eco-friendliness ### 6.2 Property conditions & facilities 10 - Excellent 2 8 - Good 18 6 - Okay 10 4 - Poor 10 2 - Terrible 1 ## Reviews ### 4/10 Poor #### CLEMENT Jun 6, 2023 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### THE FIRST and THE LAST staying in this so call h Very disappointing stay, one of the worst experiences. Taxi driver could not know the location and made several rounds before getting to the right place. So call a residence but no cooking utensils at all except one stained pan and one stainless pan but nothing else for cooking. Advertised that there is a swimming pool and in fact NO POOL. We had to ask for toilet roll and waited for TWO days. The bathroom floor was full of water. Really disappointed hotel experiences. ##### CLEMENT Stayed 3 nights in May 2023 ### 8/10 Good #### Mas'elah Dec 12, 2019 Liked: Cleanliness, room comfort #### Quiet surrounding, not for the picky. The room that I got was on the 3rd floor (highest), no lifts, the fridge was not working, aircon was noisy, the floor was dusty but slippers provided so ok and the swimming pool and gym are not within premises but a very short walk across the street. Breakfast was a let down as I assumed occupancy was very low. Nothing much to explore in the area except for nearby Kepri Mall. Very quiet area for people who wants peace for a change. Maybe can request for a better room. They have commendable guest relation service though. ##### Mas'elah Stayed 1 night in Dec 2019 ### 4/10 Poor #### Verified traveller Nov 25, 2019 #### Nightmare from the first moment Very dissappointing the moment want to open the door. Card reader faulty and room key could not open the doors have to wait outside the room for almost half hour before finally open the door. But one leave the room and come back again still having problem with the mechanical key and could not be solve till check out thw next day Room does not supplied with cloth hanger and even the soap!! Tv channel having limited programme with less than 20 channel can be watched ##### Verified traveller Stayed 1 night in Nov 2019 ### 4/10 Poor #### Moonpie Nov 4, 2019 Disliked: Cleanliness, amenities, property conditions & facilities It is near kepri mall. The only plus point. Other than that.. nothing much ##### Moonpie Stayed 1 night in Oct 2019 ### 4/10 Poor #### Nordin, Singapore Jul 14, 2019 Disliked: Cleanliness, property conditions & facilities, room comfort #### Bad Hotel Not a good hotel. The breakfast was not a good spread at all. Location is far from city. Bedlinens washed but with sperm and brown stains. ##### Nordin Stayed 1 night in Jul 2019 ### 6/10 Okay #### Russell, Singapore Apr 9, 2019 Liked: Staff & service #### Good for Golf at Sukajadi Good as it's local (walkable) to the golf course and massage ##### Russell Stayed 2 nights in Apr 2019 ### 6/10 Okay #### Dalbara Feb 22, 2019 Disliked: Property conditions & facilities Nothing Great no Amenities and so much to work. Need immediate transport to move around. ##### Dalbara Stayed 2 nights in Feb 2019 ### 4/10 Poor #### Verified traveller Feb 7, 2019 Disliked: Cleanliness, property conditions & facilities There is lizard at the hotel; No water heater in both room until I voiced out my concern since I my child is with me then change me to an apartment, floor not mopped very dirty. Chocked at the master room floor toilet. Hotel are super quite. Not recommended for next visit. ##### Verified traveller Stayed 1 night in Feb 2019 ### 6/10 Okay #### Verified traveller Dec 24, 2018 Liked: Staff & service, room comfort Swimming pool is far away n hv to cross the road. It is shar ##### Verified traveller Stayed 3 nights in Dec 2018 ### 8/10 Good #### Verified traveller Nov 22, 2018 Clean room with amenities for light cooking and location near to a shopping mall. ##### Verified traveller Stayed 1 night in Aug 2018 ### 6/10 Okay #### Haryati Oct 8, 2018 Is ok. ##### Haryati Stayed 1 night in Oct 2018 ### 8/10 Good #### Russell, Singapore Aug 7, 2018 Liked: Room comfort #### Its a $25 room. Basic local Indonesian hotel. A little bit shabby in that it needs a coat of paint and new towels - they were wafer thin. On the plus side the rooms are enormous and unusually it has a shower and a bath. Its exactly what you pay for. ##### Russell Stayed 1 night in Jul 2018 ### 10/10 Excellent #### Leo Feb 28, 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Hidden gem in batam All staff encountered very friendly. Room way bigger than expected. Free shuttle useful. Good value. Local street food is nice aswell. Will return for sure. ##### Leo Stayed 1 night in Feb 2018 ### 6/10 Okay #### Ravindran Dec 30, 2017 Liked: Cleanliness, staff & service So far good but only when I check in waited an hour , ##### Ravindran Stayed 1 night in Dec 2017 ### 8/10 Good #### Nicklaus, Singapore Dec 9, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### What I paid for, helpful and friendly staff Got exactly what I paid for & the staff were helpful & friendly. The area is a little inaccessible but hey it’s batam. It’s not that big. 10 to 15 minute ride away from most shopping Malls and golden city. ##### Nicklaus Stayed 3 nights in Dec 2017 ### 8/10 Good #### teoh beng hooi, singapore Dec 1, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Swiming pool and gym separate to hotel must walk No lift walk by step .got kitchen can cooking.breakfast soso.swim pool must walk across the road gym inside got sauna. ##### teoh beng hooi Stayed 1 night in Nov 2017 ### 8/10 Good #### Kanzo76, Singapore Nov 30, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Friendly staff Attentive and very friendly staff. Nice and quiet place to relax and chill. ##### Kanzo76 Stayed 1 night in Nov 2017 ### 4/10 Poor #### Tsing, Singapore Oct 25, 2017 Disliked: Staff & service, property conditions & facilities, room comfort It take 1.5hrs to ferry terminal, nobody able to help and understand my Indian worker requirement. I requested for a nearby hotel to ferry terminal because my staffs Is first time travel to Indonesia. ##### Tsing Stayed 3 nights in Oct 2017 ### 2/10 Terrible #### matt May 25, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Disaster On checkin the room was damp and musty, the fridge did not work and the bedding was stained. Ordered room service and the food was awful. Would not give us more that 1 fresh towel the following day for a shower before checkout. I have stayed here on previous occasions but never again. I did message the hotel manager but did not even bother to return my message. ##### matt ### 4/10 Poor #### Monica May 3, 2017 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities Terrible having to climb the steep stairs. Will not go again. ##### Monica ### 8/10 Good #### Tamil, SG Feb 7, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good Service During Chinese New Year Holidays we booked 3 rooms for 6 adults and upon arriving we have had 3 more added in our team making the total strength to 9 and we requested for additional beds in each room and we were ready to pay. Hotel staff was kind enough to give us a duplex villa type room and charged only for the breakfast for the additional 3 persons and gave us a surprise. Also, the check-in was allowed on our early arrival. When we asked for a bigger vehicle to help all the 9 of us to commute easily we were informed that the vehicle is already booked by other customers and they went a level up by trying to reach some travel companies to hire us a vehicle but to our bad luck there was no availability. The location was slightly away from city center but just 15-20 mins ride from the hotel. There is a mall near by the hotel which is easily in walking distance. Only drawback is the swimming pool as it was not inside the hotel and we need to cross the road to pool which is open to public also. ##### Tamil ### 10/10 Excellent #### Verified traveller Nov 8, 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### comfort stay overall is good nice and quiet..but the pool is quite far abit..need to cross the road although the road is not busy.staffs are friendly & helpful..room are good nice and cooling..would recommend friends to stay at the hotel..I and family had a great time stay there.. ##### Verified traveller ### 4/10 Poor #### INLYA Oct 8, 2016 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort Kamarnya sepertinya sudah lama, kami pesan 4 kamar, sprei, sarung semua bau dan kuning, kami harus malam2 minta diganti. room servicenya sepertinya cuma 1 orang saja, karena pergantian sprei, sarung 4 kamar dikerja oleh 1 orang, yang menyebabkan kami harus menunggu, apalagi kami ada bawa anak di bawah 2 tahun. Di ukuran kamar dengan kasur besar, dan ditinggal oleh 2 orang, kami hanya diberikan 1 pasang sendal hotel, itu terjadi di 4 kamar. Sebelum kami check in, kami minta 4 kamar diatur agar bertetangga. tapi hasil nihil. Sampai kejadian inap sampai besoknya, bapa saya penderita stroke, dan ibu saya sedang keluar. bapa sendiri di kamar, hal seperti ini sangat bahaya sekali, andaikan kami diberikan kamar bertetangga, maka kami bisa menjaga bapa kami. ##### INLYA ### 8/10 Good #### Verified traveller Jul 12, 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Good location and great price. ##### Verified traveller ### 8/10 Good #### Fattimah, Singapore Jun 4, 2016 Liked: Cleanliness, staff & service #### Close to Kepri Mall and Family Karaoke Free pick-up from the ferry terminal. There is also shuttle service at 10am to Nagoya Hill. There was a lot of mosquitoes in our room. The room service came and sprayed repellent immediately - prompt service. ##### Fattimah ## Expedia's Latest Trends ### Hotels > [Anantara Uluwatu Bali Resort](https://www.expedia.ca/Pecatu-Hotels-Anantara-Uluwatu-Bali-Resort.h4408051.Hotel-Information) > > [Alila Ubud. 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