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Reviews of Novotel Resort & Spa Biarritz Anglet

4 out of 5
Novotel Resort & Spa Biarritz Anglet
68 Avenue d'Espagne, Anglet, Pyrenees-Atlantiques

Reviews

8.4

Very good

Rating 10 - Excellent. 209 out of 507 reviews" "
Rating 8 - Good. 216 out of 507 reviews" "
Rating 6 - Okay. 59 out of 507 reviews" "
Rating 4 - Poor. 16 out of 507 reviews" "
Rating 2 - Terrible. 7 out of 507 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Pablo

Stayed 1 night in Jan 2024

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Jorden

Travelled with family and small children
Liked: Cleanliness, amenities
We stayed here for one night before heading on a flight out of Biarritz. Well there wasn't anything particularly wrong from our stay I'm only reviewing it because the rooms were fairly worn down and I don't think reflective of the 4 stars on Expedia.
Stayed 1 night in Jul 2023

10/10 Excellent

Edgar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything great, clean, love assistance.
Stayed 2 nights in Jul 2023

10/10 Excellent

Louella

Liked: Room comfort
Stayed 1 night in May 2023

10/10 Excellent

Ellis

Stayed 4 nights in Sep 2022

10/10 Excellent

Jean-Jacques

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very relaxing stop on the way to Spain. Loved the pool and the restaurant on site
Stayed 1 night in Jun 2022

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

6/10 Okay

Alexandra

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a 4 star hotel
Not a 4 star hotel. Barely a 2 star. Dirty carpets, a tiny kettle and some instant coffees available. Hallways extremely dirty. Room interconnecting with one next door - neighbours came back to hotel at 1am and were extremely loud.
Stayed 1 night in Oct 2021

10/10 Excellent

Patricia C

Stayed 1 night in Sep 2021

8/10 Good

michael E

Stayed 1 night in Sep 2021

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended
We stayed at the Novotel Resort for 2 nights and we really enjoyed our stay. It's very centrally located so it was easy to visit lots of different places during our stay. The staff was really nice, and we would happily stay here again.
Stayed 2 nights in Oct 2020
Response from Valérie A. Responsable Hébergement on Nov 17, 2020
Thank you very much for your message, we would be delighted to receive you again in our establishment. See you soon

8/10 Good

Ellis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room excellent breakfast
A good size well-equipped room, although the Wifi was feeble and quite slow. The staff were friendly and the reception staff very helpful. Breakfast was the stand-out, the options were excellent and plentiful, not to be missed. We were there in the winter, but the pool area looked clean and sheltered.
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean and near the airport. However too far away from the beach
Stayed 5 nights in Aug 2019

10/10 Excellent

Chille44, Pennsylvania

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean....we got in late and they personally came to the airport to get us.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019

4/10 Poor

Janice

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Late Room Availability
We arrived at 2.15 pm to check in (which is from 2.00 pm) and were told our room was not ready yet - and it would be 30 minutes. We then had to wait until 3.35 pm before we got our room allocated to us and this was with constant chasing at reception. We had to wait in the reception/bar area with all our luggage - and were not even offered a complimentary drink. The pool area was also very over crowded, no sun loungers available and extremely loud music playing until 9.30 pm
Stayed 1 night in Jun 2019

2/10 Terrible

osman

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
This was a terrible stay,although we booked well in advance we were gjven one of the worst rooms in the hotel smelly very badly positioned we complained but it was like talking to a stone wall all we heard was we cant do anything sorry. we are full Why do I book 2 weeks in advance is it to get the worst room. Second day nearly 4 pm in the afternoon our room was not cleaned and the card wouldnt work to open the door I had to go down to the reception desk to have it activated amazingly terrible service please take this as an official complaint from a regular hotels.com reguler customer.
Stayed 2 nights in Jun 2019

8/10 Good

SIOBHAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Standard but clean room, lovely pool and pool area, lovely helpful staff, very useful shuttle bus to airport in morning. Arrived late so had to get taxi from airport and very few taxis we had to wait about 20mins. Groups of more than 4 had longer wait as very few taxis would take more than 4 passengers . Delicious varied breakfast and the children ate for free with us
Stayed 1 night in May 2019
Response from Valérie A. on May 31, 2019
Thank you for your message, we are happy to see that your stay was pleasant with us, do not hesitate to call the Reception when you encounter a problem, even if the free shuttle from the hotel was no longer in use we work with private drivers. See you soon in the Basque Country

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a lovely place!
This was a quick stopover on my way from Southern Spain to Northern France. Well, what a lovely place. Check in was a little slow and there were quite a few people waiting and only 1 person on the desk but it was 1700hrs I suppose. I eat in the restaurant and it was great food. Plenty of parking outside. This hotel is right next door to the Ibis and shares the car park with it. I’m so glad I chose this hotel though as the Ibis looked tired from the outside. I’ll definitely stay here again next time I visit Biarritz.
Stayed 1 night in Apr 2019
Response from Valérie A. on May 13, 2019
Thank you very much for your message, we look forward to seeing you on your next trip to the Basque Country. Yours truly.

10/10 Excellent

JEREMY HANNAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a bad choice.
Good hotel, great service, nice restaurant, and a good location for airport transit. The walls seem a bit thin, and internal noise was loud at night.
Stayed 1 night in Oct 2018

8/10 Good

Andrae

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel next to the airport. For convenience, the hotel provides a complimentary shuttle to the airport.
Stayed 1 night in Sep 2018
Response from Valérie Aspirot, Responsable hébergement on Oct 22, 2018
Dear Andrea, Thank you for your comment. We will be really happy to welcome you again in our hotel ! Give us a call and we are coming to pick you up at the airport ;) . Best Regards

10/10 Excellent

sharon, england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant surprise
Having stayed at the Ibis next door the previous week i was very pleasantly surprised by how much nicer it was.The reception staff were very welcoming and friendly even though we didn't check in until 10pm. The young barman was also very friendly. The room was spotlessly clean with coffee making facilities.
Stayed 1 night in Oct 2017

6/10 Okay

Arlene

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointed
The Hotel itself and room was nice. The Pool area was nice but there were no pool towels. No one assisted when asked for towels. The Restaurant was a terrible experience. Food offerings were limited. Ordering food itself was a terrible experience because the orders were never correct. The wait staff spoke minimal English and therefore it felt as if we were disregarded as customers.
Stayed 4 nights in Aug 2017

10/10 Excellent

Justin, Stratford ipon Avon UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Immaculate family hotel with good facilities
A modern clean hotel great for families in a good location. Don't worry about the proximity to the small airport we didn't notice any noise. We arrived and our room wasn't quite ready at 2pm and so the smart staff immediately offered us complimentary drinks whilst we waited 10 mins and the kids went off to play table tennis. Previous experience of reasonably priced hotels in France and particularly in this area has been either basic or the first part of shabby chic. This hotel is refreshing, smart, welcoming with an excellent hot and cold breakfast. We stayed in the superieur family room with two doubles and aircon of course and a good hot shower. Sometimes we question the star rating but we would say a true four star by English standards. The kids loved the pool , probably not suitable for under sevens on their own as it's quite deep our seven and ten year olds were fine and enjoyed morning and evening swims whilst we had delicious tapas on the terrace next to them. For us the location was ideal, equidistant to Anglet plage and Bayonne, from here we surfed all day on Anglet , dined in a fab tapas bar in Bayonne strolled through Biarritz and really enjoyed a visit to St Jean de Luz, the back streets are some of the best for browsing you will find we preferred it to Biarritz for restaurants and shops although the beaches are crowded as it's safe and idyllic. You won't be disappointed with this hotel, great for a comfortable mini break.
Stayed 2 nights in Jul 2017

10/10 Excellent

R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Novotel 👍
We arrived late and had to leave very early to catch our flight. The staff was very friendly and helpful, arranging out shuttle to the airport (with our flight crew who were incidentally staying at the Movotel) and they made sure breakfast was available for us at 5am, long before the "normal" hour. We were very pleased overall.
Stayed 1 night in Jun 2017

10/10 Excellent

alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very friendly

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
great hotel great location

8/10 Good

p, b

Liked: Cleanliness
Hotel is s building site
The staff did not seem prepared for our arrival (there was no cot for my son) and all facilities were compromised by the building works.

6/10 Okay

Martin, Tipperary

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Renovations
The hotel is under construction so be ready for lots of noise in the mornings. It is a very nice location and a very friendly hotel and we had stayed here previously so the building works didn't bother us too much

4/10 Poor

Richard, Worcestershire

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Nice breakfast - shame about the refurbishment
We chose the hotel for convenience because we were travelling up through France and needed an overnight stay where we could get an evening meal and breakfast. Unfortunately the hotel was being refurbished - though we knew this when booking we were not informed that the restaurant would be closed which we only found out when we arrived - and the bar facilities were limited. The only other restaurant in the vicinity was at the Ibis which was fine but busy when we arrived because it was taking the overflow from the Novotel. More information would have been appreciated, as we would probably have not stayed there had we known. However, the staff coped very well at breakfast time and it was surprisingly good, considering the conditions. Refurbishments are due to be finished in July - will probably be fine then.

10/10 Excellent

Rob, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Airport Hotel exceeding expectations
Although I only spent one day & night here, found it to be a professionally run, well-maintained facility. The Housekeeping is to a very high standard, the room comfortable enough that I had the best sleep here, in all of my 3-week visit to the Basque region. And I must comment on the very professional staff -- not only helpful, but in a warm, personal way.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
GOOD LOCATION FOR AIRPORT
I've marked room comfort as to start with I was give a room where the air conditioning didn't work and the alternative air condoning unit was blowing out hot air. I feel that the hotel must have known about a potential problem with keeping the room comfortable. I was given another room which was good but for a time I was worried that there wasn't another one available as the hotel apparently was fully booked. As I was unwell at the time it was something I could have done without.

10/10 Excellent

tony, chippenham uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The nicest and most helpful hotel staff ever!
I can't recommend this hotel enough. Every member of staff, and I mean everyone, was so genuinely kind and helpful in our 4 day stay. The pool was superb for the kids and our room was cleaned daily. We didn't eat at the restaurant but the food looked lovely, It is 5 minutes to Biaritz and a 10 mins to Bayonne. Two really interesting places to visit with the lovely beach and chic people in biaritz to the lovely atmosphere in Bayonne. A lot of people used it as a 1 night stopover but we would happily stay there for a week. Thanks to all the staff

10/10 Excellent

Samia, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was a great stop over during our road trip from Granada to Calais. The customer service was excellent.

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Dated and staff were too busy as seemed a lack of them and food poor too. I would never go back

8/10 Good

Alan, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and really welcoming staff
Great stay ( except for the air conditioning was not great) Super clean and comfy . Staff was amazing and always there to help and answer our many question. Will go back any time Really liked the babysitting service, pool, resraurant, breakfast, and playground in the back.

10/10 Excellent

Charlotte, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
This hotel and its staff are fantastic: super comfortable premises and room, super helpful and friendly staff. The room even includes a Bluetooth speaker! Area is obviously more residential than eventful, but bus stops are very near the hotel with Biarritz and Bayonne are a stone-throw away. Wholeheartedly recommended! Plus if you visit in summer there is an outdoor swimming pool!

8/10 Good

robert, Lichfield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
good stay, quiet and comfortable but is was November

8/10 Good

Jan, Kent

Liked: Cleanliness, room comfort
Nice Hotel
Hotel is nice and rooms are clean. The bar staff could be a bit more friendly but overall fine.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Carpets in room stained. Would have expected this to have been dealt with, especially in a 'superior' room.

8/10 Good

Frederique73, 33000

Liked: Staff & service
Good location for a family stop over
The quality of the kids bed is quite poor and once beds are opened not much room is left. Rest was good. Breakfast was excellent and worse the price.

10/10 Excellent

Victoria, Vendee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Friendly Staff
Was really surprised at the place. Had a nice pool for the children. We stayed here for two nights on our way back home to the Vendee after a week in Spain. For any one travelling with pets, the hotel are very accommodating.Thank you for the nice experience. If we'd had more budget, we'd have maybe eaten here to try it as it looked nice food.

10/10 Excellent

DS, England

Liked: Cleanliness, property conditions & facilities, room comfort
Great Hotel staff need to work on customer service
stayed here 4/5 times over the last few years great hotel good location staff a bit rude

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely,stylish,comfortable.
Enjoyed our stay.Very good restaurant with lovely garden.Comfortable beds.tea and coffee facilities in the room.Quiet location.Good service.

10/10 Excellent

Ellen, Somerset

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in beautiful surroundings
We stayed at the Novotel for four nights following the wedding of our son nearby. The room was large, clean and comfortable. I could suggest the addition of a few drawers but we managed without. The staff were friendly, helpful and efficient. The choice of meals was a little restricted but what we had was tasty. The swimming pool and the grounds were lovely and there was very little noise from planes considering the proximity of the airport. We would recommend this hotel to anyone needingna base for a few days.

8/10 Good

Jan Herremans, Caldas da Rainha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stopover on the way to Portugal
More me its a great stopover place on my way to or from Portugal, with the usual Novotel standard