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Reviews of Sant'Angelo Luxury Resort

5 out of 5
Sant'Angelo Luxury Resort
Piazza San Pietro Caveoso, Matera, MT

Reviews

8.8

Excellent

Rating 10 - Excellent. 106 out of 176 reviews" "
Rating 8 - Good. 43 out of 176 reviews" "
Rating 6 - Okay. 14 out of 176 reviews" "
Rating 4 - Poor. 12 out of 176 reviews" "
Rating 2 - Terrible. 1 out of 176 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

denalda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is lovely. Room was great and the staff was really helpful. And the view from our room was breathtaking. Highly recommend
Stayed 1 night in Sep 2023

4/10 Poor

jitendra

Liked: Cleanliness
Stayed 1 night in Jul 2023

10/10 Excellent

martin

Stayed 1 night in Jun 2023

10/10 Excellent

Shawn, Fairfield

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent, very well trained and extremely helpful arranging for private tours, dinner reservation and transportation. Would highly recommend this place. The location is perfect and the staff just enhanced the whole experience.
Stayed 2 nights in May 2023
Response from Sant'Angelo Luxury Resort Reception Staff on Jun 28, 2023
Dear,thank you for your review and your compliments!We're so glad. Thank you, we hope to host you next timeBest regards

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was a cave which was unique. Unfortunately, where the seating area was located in the back of the cave was very dark without proper lighting so a little depressing. The only way down is to leave your car at a garage and take the shuttle down that has to be booked. They don’t explain the charges for that ahead of time so the price of the garage and shuttle can add up!
Stayed 2 nights in May 2023
Response from Sant'Angelo Luxury Resort Reception Staff on Jun 28, 2023
Dear,thank you for your review, for us is important to improve our service.For the shuttle bus service we always explain that the two transfers (arrival and departure) are included, otherwise it's an extra cost.We hope to host next time to offer you 10outof10 service.Thank youBest regards

6/10 Okay

Ming Yee

Liked: Cleanliness

10/10 Excellent

Marwan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Response from Sant' Angelo Luxury Resort on Nov 20, 2022
Dear Guest,we are very happy that your stay at the Sant’Angelo Luxury Resort has met your expectations and we thank you for your review.We hope to welcome you back to our facility.With regard,Reception

10/10 Excellent

Dalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place, highly recommend this hotel, great location, clean, very attentive staff and great service over all, delicious breakfast, for dinner outstanding great food at the restaurant. Thanks for all.
Stayed 1 night in Sep 2022
Response from Sant'Angelo Luxury Resort on Nov 20, 2022
Dear Guest,we are very happy that your stay at the Sant’Angelo Luxury Resort has met your expectations and we thank you for your review.We hope to welcome you back to our facility.With regard,Reception Staff

8/10 Good

Dennis, Highland Park

Stayed 3 nights in Sep 2022

10/10 Excellent

Robert

Stayed 1 night in Sep 2022
Response from Sant'Angelo Luxury Resort on Nov 20, 2022
Dear Guest,we are very happy that your stay at the Sant’Angelo Luxury Resort has met your expectations and we thank you for your review.We hope to welcome you back to our facility.With regard,Reception Staff

10/10 Excellent

Amit, Houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with excellent location. Amazing views.
Stayed 1 night in Sep 2022
Response from Sabt'Angelo Luxury Resort on Nov 20, 2022
Dear Guest,we are very happy that your stay at the Sant’Angelo Luxury Resort has met your expectations and we thank you for your review.We hope to welcome you back to our facility.With regard,Reception Staff

8/10 Good

Faina

Stayed 1 night in Sep 2022
Response from Sant'Angelo Luxury Resort on Nov 20, 2022
Dear Guest,we are very happy that your stay at the Sant’Angelo Luxury Resort has met your expectations.We take this opportunity to invite you back to our facility in order to provide you with a 10 out of 10 service.with regardReception Staff

10/10 Excellent

Steven, Mankato

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent!! Particularly Michelle at the reception!!
Stayed 2 nights in Aug 2022
Response from Sant'Angelo Luxury Resort on Nov 20, 2022
Dear Guest,we are very happy that your stay at the Sant’Angelo Luxury Resort has met your expectations and we thank you for your review.We hope to welcome you back to our facility.With regard,Reception

10/10 Excellent

Irina

Stayed 3 nights in Jun 2022
Response from Sant'Angelo Luxury Resort on Aug 8, 2022
Dear Guest we are very happy that your stay at the Sant’Angelo Luxury Resort has met your expectations and we thank you for your review. We hope to welcome you back to our facility. With regard, Reception

8/10 Good

Myrta

Stayed 2 nights in Jun 2022

8/10 Good

Anthony

Stayed 1 night in May 2022

10/10 Excellent

Ricardo, Tucson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most beautiful place to stay in Matera friendly staff at all hours and the cave room was just an Amazon experience
Stayed 1 night in Mar 2022

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Great Stay W/ Room 4 Improvement (no-pun-intnd)
We arrived on a Monday before our check-in time and I get we’re already ready for us. Which was nice. We took their largest, superior ayote for 2 nights. Everything was great except for the fact that it was incredibly hot in the room ever evening. Even when it was actually cold outside. The heating system was just WAY TOO HOT and we couldn’t control it. We turned everything off (any thing that could be turned off that is) and it was still WAY too hot. When we called the lobby they said that the heating was shared by all rooms so there was absolutely nothing we could do about it except open the window. Unfortunately that allowed for mosquitos to come in and cause other types of discomfort as I suffer from high sensitivity to bug bites. Overall the hotel staff was wonderful, the breakfast service was very good and the location was as excellent. For a 5-star Luxe hotel however, I think that the mattress was just “ok”. If these things were improved, we would definitely consider coming back. The large, in-room hottub and our large balcony overlooking the ravine and the caves made it all worth it.
Stayed 2 nights in Dec 2021

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Lovely hotel - service can be better
Hotel is lovely and Matera was a unique experience. Unfortunately, our hotel room air condition wasn’t working and the hotel was fully booked. They weren’t able to solve the issue and we felt the service was average. For a 5-star hotel to not have their air working / find an alternative solve for their guests during the summer. They did give us a fan which didn’t help much and took off a €20 for a dessert we enjoyed on their terrace - but it wasn’t really going to cover for a poor nights sleep. I still rate the hotel well as it is a lovely place, rooms are adorable and the experience of Matera is great. Just make sure to check the air condition as soon as you check in to the hotel.
Stayed 1 night in Jul 2021

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would never stay here again Rude staff Not very considerate
Stayed 2 nights in Sep 2020

10/10 Excellent

Anna-Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ream location and cave experience
Amazing cave experience in a unique city. Dealt impressively with Covid restrictions and we felt safe and well looked after. Suite 63 worth paying the extra for. Staff very helpful and would certainly return. Location superb. Recommend valet parking service as trying to park in Matera is difficult
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful room, outstanding location, impeccable service. Couldn’t wait l to come back each day, to relax and enjoy the comfort and luxury of our room.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautifully restored and maintained. The only drawback was the bathroom and in particular the shower as it was very small.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019

6/10 Okay

Angela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but certainly not Luxury
Excellent staff go the extra mile. Room first night did not warrant junior Suite category we changed room for 2nd night. This was much better. Bathroom only shower no basket in shower to put toiletries could only place on floor of shower tray certainly not first class. No bath robes either night had to ask. Rubbish flip flops need comfy slippers. No writing paper provided, but had a pencil. Many flaws for category classed as Luxury.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We found out on the day of arrival rhere was a problem with our room and were switched to a partner hotel. The change was seamless although it involved more stairs
Stayed 1 night in Oct 2019

10/10 Excellent

G JAMES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming location
Great location, Out standing service. Beautiful comfort and modern rooms. A uphills walk to rooms on rough steps but well worth it. Great service of picking your luggage to your rooms and bring them back down. One of the few places in that area that had valet parking. Would stay there again.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Aug 2019

8/10 Good

Matt

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely cave room
Great room which was in a cave, lovely setting. Room very dark as not much natural lighting. Hotel restaurant has great views over Matera.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Steps everywhere very well located Dificult access
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location,beautiful view from the room Private & peaceful
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely stunning place beautifully appointed and in the most amazing location. Marred only by unbelievably slow and disorganised checkout. Beware - just because staff confirm times for bag pick up and car drop off does not mean they have organised either. All in all, though, a truly great place to stay.
Stayed 1 night in May 2019

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The cave hotel was fun and the town was amazing!
Stayed 3 nights in May 2019

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sant’Angelo Luxury Resort - Matera, Italy
We stayed at Sant’Angelos as a special treat as part of a wider trip through Puglia. Brilliantly situated in a truly unique city it was very good but failed to live up to value for money. The bathroom was poorly designed- no bench space at all - no vanity. Bathroom also had clear glass - cool looking but no privacy. Service from reception and porter excellent. Service in restaurant average - do all wait staff walk around looking very busy and ignore diners or is it just me? For the high cost would have expected more in room e.g. water, kettle, shaving kit, sewing repair kit. Overall good stay but not outstanding. At the cost paid would have expected more.
Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Location was really good but thr hotel is overrated. Expected much more.
Stayed 2 nights in Mar 2019

10/10 Excellent

LYNDSAY P.

Beautiful place in a beautiful location
Gorgeous location. Our room was cozy and warm and the service was impeccable.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fits in very well with the natural surroundings of Matera.
Stayed 3 nights in Jan 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
firat of all it os way over priced, even for low season in november. tgat said the room was gorgeous, inside the cut rock. the bed is very cool, built in and romantic. however the bathroom too small and uncomfortable, suitable for a two star hotel. the breakfast very nice and generous. overall the ease of access is very difficult, many steps inside the hill side to go from a place to another. but the real disapppointment was the parking arrangement. not only it was ridiculously expensive, but it is not onsite. so after arrival the cuatomer hands the keys and the car os taken away. and then the best part. if during uour atay you need it, you need to have the valet taxi pick you up at the hotel, take you to the parking place where you can pick up the car , use it, return it and then either walk a long way up hill and down hill or again ise the valet servoce...but the best part is that the valet is not included in the already oitraheously expensive parking!!! that is all extra ...so in the end you can spend easily over fifty to get access to your car. definitely felt like a scam. for this reason alone i feel justifiable to give this place a poor rating even thouhh the location could otherwise be very pretty.
Stayed 2 nights in Nov 2018

10/10 Excellent

jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb!
Matera is like no other town, and St Angelo is the icing on the cake.....beautiful hotel, unique room and superb cuisine, and located in the heart of the old Sassi. Perfect!
Stayed 2 nights in Oct 2018

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Matera is a must.
Wonderful hotel in a wonderful city. Staff are amazing. And the location can not be better
Stayed 5 nights in Oct 2018

10/10 Excellent

Steven

Outstanding!
Great location, spectacular view from a beautiful modern oom Great restaurant 10 pace from the room Only trouble was spotty internet
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, fantastic Restaurant and best breakfast.
Stayed 1 night in Aug 2018

8/10 Good

David, Dublin, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place with a couple of issues
Stunning hotel in a breathtaking location. Staff excellent and couldn't be more friendly and accommodating. Room was built into a cave and was a unique experience. Lovely big bed and bathroom facilities good.Couple of issues though. Loads of ants in the room which was a constant annoyance and also my partner found one crawling on her breakfast. Thought breakfast in general a little disappointing given the price paid. Scrambled eggs and boiled eggs in the buffet were completely cold every morning we were there and I ordered eggs with bacon one morning at an extra charge of 10 euro, this really wasn't worth it as was terrible. Overall though the stay was a pleasant experienxe, ants and breakfast aside. Would return
Stayed 3 nights in Jun 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Stayed 3 nights in Jun 2018

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel in a great location
Stayed 2 nights in Jun 2018

8/10 Good

Veronika

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Aging Angelo
Shower was not working. For a hotel of this category that is not acceptable
Stayed 3 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018