Exterior

Reviews of GAIA Hotel Basel - the sustainable 4 star hotel

4 out of 5

Reviews

9.6

Exceptional

Rating 10 - Excellent. 372 out of 446 reviews" "
Rating 8 - Good. 58 out of 446 reviews" "
Rating 6 - Okay. 7 out of 446 reviews" "
Rating 4 - Poor. 3 out of 446 reviews" "
Rating 2 - Terrible. 6 out of 446 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

LISA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a bit noisy being so close to train station but was also super convenient to getting everywhere. Beautiful hotel!
Stayed 1 night in Apr 2024

10/10 Excellent

Joe, Conway

Liked: Cleanliness, staff & service, property conditions & facilities
No problems
Stayed 1 night in Apr 2024

10/10 Excellent

William, London

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with friendly staff and a truly amazing breakfast. The rooms are very clean and well appointed, with a really nice shower room and toilet. I've stayed here almost 10 different times and I enjoy it every time.
Stayed 4 nights in Apr 2024
Response from Roman und das GAIA Hotel Team on Apr 19, 2024
Dear WilliamThank you so much for your fantastic review and for your continued loyalty! We're thrilled to hear that you consistently enjoy your stays at our hotel. It's wonderful to know that you find our staff friendly and our breakfast truly amazing. We're also delighted that you appreciate the cleanliness and amenities of our rooms, including the well-appointed shower room and toilet.Your kind words mean a lot to us, and we're grateful for your ongoing support. We look forward to welcoming you back for your 10th visit and many more enjoyable stays in the future!Warm regards,

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well situated for arrival at the EuroAirport by bus and for onward travel to other Swiss destinations from the SBB station. A friendly reception team, clean and well appointed rooms and an excellent breakfast.
Stayed 1 night in Apr 2024
Response from Roman and The GAIA Hotel Team on Apr 19, 2024
Dear Susan,Thank you for your wonderful review! We're delighted to hear that our hotel's location was convenient for your arrival at EuroAirport and for onward travel from the SBB station to other Swiss destinations. It's great to know that you found our reception team friendly and our rooms clean and well-appointed.We're especially pleased that you enjoyed our excellent breakfast offerings. We strive to provide a satisfying start to the day for all our guests.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back again in the future!Warm regards,

10/10 Excellent

MELONIE KANNAMMA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Excellent service. Great location.
Stayed 3 nights in Mar 2024
Response from Roman and The GAIA Hotel Team on Apr 19, 2024
Dear MelonieThank you for your review! We're delighted to hear that you found our hotel to be clean, with excellent service and a great location. Providing a comfortable and convenient stay for our guests is our top priority, and we're thrilled that we could meet your expectations.We hope to have the pleasure of welcoming you back again in the future!

10/10 Excellent

Markus, Astoria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and intimate hotel next to train station. Close to city but a bit weird crowd at night…
Stayed 1 night in Apr 2024
Response from Roman and The GAIA Hotel Team on Apr 12, 2024
Dear MarkusThank you for your feedback! We're glad to hear that you had an excellent experience at our hotel and appreciated its intimacy and proximity to the train station. We strive to provide a comfortable and convenient stay for all our guests.

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recent refurbishment clean and well presented. Friendly staff.
Stayed 1 night in Apr 2024
Response from Roman und das GAIA Hotel Team on Apr 5, 2024
Dear SusanThank you for your kind words! We're pleased to hear that you appreciated our recent refurbishment, and we take pride in maintaining a clean and well-presented environment for our guests. Our staff strives to provide a friendly and welcoming atmosphere, so we're glad to hear that you found them to be friendly.We hope you had a comfortable and enjoyable stay, and we look forward to welcoming you back again soon!

10/10 Excellent

Janet

Travelled with partner
Great place to stay. It is across the street from the train station and very close to old city.
Stayed 1 night in Mar 2024
Response from Roman and The GAIA Hotel Team on Apr 5, 2024
Dear JanetThank you for your positive review! We're delighted to hear that you had a great experience during your stay with us. Our convenient location near the train station and close proximity to the old city make exploring Basel easy and enjoyable for our guests.We hope to have the pleasure of welcoming you back again in the future!

10/10 Excellent

Stephen Ross

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Roman and The GAIA Hotel Team on Apr 5, 2024
Guten Tag Herr RossVielen Dank für Ihre tolle Rückmeldung zur Zeit im GAIA Hotel. Wir freuen uns sehr, Sie wieder als unseren Gast zu begrüssen und wünschen Ihnen bis dahin eine gute Zeit.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best thing about the Gaia hotel was the staff. Everyone was universially friendly, professional and proactive. The breakfast was exceptionally good: a great variety; hot and cold options; a wide variety of organic and dairyfree choices. The hotel itself was spotlessly clean and the public rooms were attractive and well-apponted. My bedroom was spacious, up to date, had great bedding, good climate control and a lovely bathroom. There was a fridge with complimentary beverages as well as coffee and tea making amenities. The sauna was a unique and pleasurable addition. This hotel was an amazing value, especially if utilised with the Basel pass ( free local transport and 1/2 price museum tickets). I would highly recommend!
Stayed 3 nights in Mar 2024
Response from Roman and The GAIA Hotel Team on Apr 5, 2024
Dear PatriciaThank you so much for your glowing review! We are thrilled to hear that you had such a fantastic experience at Gaia Hotel. It's wonderful to know that our staff made a positive impression on you with their friendliness, professionalism, and proactive approach. We take great pride in providing exceptional service to our guests.We're delighted that you enjoyed our breakfast offerings, with a wide variety of options including organic and dairy-free choices. It's also gratifying to hear that you found our hotel to be spotlessly clean, with attractive public rooms and well-appointed amenities.We're glad you appreciated the spacious and modern room, comfortable bedding, excellent climate control, and lovely bathroom. The complimentary beverages in the fridge and the tea/coffee making amenities are just some of the ways we strive to enhance our guests' experience.We're pleased that you enjoyed the sauna, and we're glad you found our hotel to be amazing value, especially when combined with the Basel pass.Thank you for your recommendation, and we look forward to welcoming you back again soon!

2/10 Terrible

WILLIAM

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property does not come close to deserving a 4 start status. To start, the picture is misleading--it is not located on some quaint block but instead in the middle of a busy intersection. It advertises parking is available--it is if you want to lug your luggage 5 blocks away to a public parking garage. The thermostat was not functioning so the room was extremely overheated. . The furniture is of lesser quality than IKEA. When we asked for an iron and ironing board we were told that we had to come use the public ironing board and iron on the first floor because it was unsafe for a hotel room to have an iron. The lobby looks like a youth hostile. This place was terrible.
Stayed 2 nights in Dec 2023
Response from Roman and The GAIA Hotel Team on Jan 8, 2024
Dear WilliamThank you for your review which leaves us perplexed. The GAIA Hotel is the most traditional hotel at the station and our building is quite picturesque as it was built around 1900. In fact, we are close to the train station and therefore in a lively environment which most of our guests appreciate. Since we are located directly at the station, we have short-term parking spaces directly at the hotel. You have been made aware of this by our reception team. Of course, you are free to park your car in the underground garage first and then bring your luggage to the hotel yourself. We would like to assure you that our furniture is of high and sustainable quality. We are very sorry that you did not notice this. Our lobby is also much appreciated by our guests and our friendly front office team exudes a youthful charm.It is a great pity that we were unable to satisfy you. We would have loved to have received your feedback personally and taken action on the spot. Now it is no longer possible for us.Perhaps you will give us another chance during your next stay in Basel.

10/10 Excellent

CATHRINE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and most helpful staff couldn't do enough for you. Good location as very close to the transport hub, trains buses, trams. Although I travelled in winter the aircon never seemed to work, so opened the windows as need fresh air.
Stayed 3 nights in Dec 2023
Response from Roman and The GAIA Hotel Team on Jan 3, 2024
Dear CatherineThank you for your feedback! We're delighted to hear that you found our staff friendly and most helpful, and that the hotel's location near the transport hub was convenient for your travels. We appreciate your choice of the GAIA Hotel and look forward to welcoming you again in the future!

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly small family owned property - would definitely stay there again.
Stayed 3 nights in Dec 2023
Response from Roman and The GAIA Hotel Team on Jan 3, 2024
Dear EmilyThank you for your positive feedback! We're glad to hear that you had a friendly experience at our small, family-owned property. It's wonderful to know that you would choose to stay with us again.

10/10 Excellent

Stanley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast and room was delight
Stayed 1 night in Dec 2023
Response from Roman and The GAIA Hotel Team on Jan 3, 2024
Dear StanleyWe are very happy about the short and positive feedback.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
Great location. Very good breakfast. Easy walk to train station. Highly recommend.
Stayed 2 nights in Dec 2023
Response from Roman and The GAIA Hotel Team on Jan 3, 2024
Thank you very much for your review. We are very pleased that you have positive memories of the breakfast. Thank you for the great feedback and a good start to the new year.

10/10 Excellent

Laura

Stayed 1 night in Dec 2023
Response from Roman and The GAIA Hotel Team on Jan 5, 2024
Dear LauraThanks a lot for the excellent review! We would be very happy to see you again at GAIA Hotel

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Roman and The GAIA Hotel Team on Feb 14, 2024
Dear EllenVielen Dank für Ihre Rückmeldung und die tolle Bewertung über unser GAIA Hotel. Wir freuen uns, wenn wir Sie wieder als unseren Gast begrüssen dürfen

8/10 Good

Keith

Travelled with partner
Liked: Cleanliness, amenities
Nice place
Stayed 1 night in Dec 2023
Response from GAIA Hotel Team on Dec 11, 2023
Liebe KeithVielen Dank für die Bewertung und dass sie die Zeit bei uns sehr positiv erlebt haben. Wir freuen uns, wenn Sie bald wieder zu uns in GAIA Hotel kommen.

10/10 Excellent

Keith

Travelled with partner
Liked: Amenities, property conditions & facilities
Conveniently located by train station, but quiet and safe. Nice breakfast.
Stayed 1 night in Dec 2023
Response from GAIA Hotel Team on Dec 18, 2023
Dear KeithThank you for your feedback! We're pleased to hear that you found the GAIA Hotel conveniently located by the train station, yet quiet and safe. It's great that you enjoyed the nice breakfast as well. The combination of a central location and a peaceful atmosphere is important, and we're glad we could provide that for you.

8/10 Good

lynne e

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and welcoming hotel
A lovely one night stay before travelling on. Friendly helpful staff and a spacious comfortable room. Breakfast was a little limited but good quality
Stayed 1 night in Nov 2023
Response from GAIA Hotel Team on Dec 1, 2023
Dear LynneThank you for sharing your experience with us! We're delighted to hear that you had a lovely one-night stay at the GAIA Hotel before your travels. It's great that you found our staff to be friendly and helpful, and that you enjoyed a spacious and comfortable room.We appreciate your feedback regarding the breakfast. We always strive to improve, and your comments will be taken into consideration as we continue to enhance the quality and variety of our offerings.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another pleasant stay in the future. Safe travels!

10/10 Excellent

Anne Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was meticulous, fantastic breakfast, and wonderful staff.
Stayed 2 nights in Nov 2023
Response from GAIA Hotel Team on Dec 11, 2023
Dear Anne MarieThank you very much for your positive feedback! We're delighted to hear that you found the property to be meticulous, enjoyed a fantastic breakfast, and encountered wonderful staff during your stay. Creating a positive and memorable experience for our guests is a top priority, and it's gratifying to know that we met your expectations.

10/10 Excellent

Michelle, Red Wing

Liked: Cleanliness
Stayed 2 nights in Nov 2023
Response from GAIA Hotel Team on Dec 11, 2023
Danke für die 5 von 5 Punkten! Das ist eine grosse Motivation für unser ganzes Team.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from GAIA Hotel Team on Nov 23, 2023
Guten TagVielen Dank für die spitzen Bewertung. Das freut uns natürlich sehr. Freundliche Grüsse

10/10 Excellent

Leah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will return'
This hotel bent over backwards to make our stay great. Towel heaters, breakfast that was unreal, no charge for anything in your room.
Stayed 2 nights in Nov 2023
Response from GAIA Hotel Team on Nov 23, 2023
Dear LeahWe truly appreciate your wonderful feedback! It's fantastic to hear that your experience at our hotel was exceptional. We're delighted that you enjoyed the little touches like towel heaters, the breakfast, and the added convenience of no charges for in-room amenities.Our team is dedicated to making each guest's stay memorable, and it's heartening to know that our efforts contributed to your positive experience.Should your travels bring you back our way, we would be thrilled to welcome you again at our hotel.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and loved the service. Plus the breakfast was great.
Stayed 3 nights in Oct 2023
Response from Roman and The GAIA Hotel Team on Nov 13, 2023
Thank you so much for your positive feedback, and we're delighted to hear that you enjoyed the breakfast at GAIA Hotel. We look forward to welcoming you back as our guest in the future. If you have any further comments or requests, please feel free to let us know. Your satisfaction is our priority, and we aim to make your next stay even more enjoyable.

10/10 Excellent

Roberto

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Roman and The GAIA Hotel Team on Nov 13, 2023
Dear RobertoThanks a lot for the great review. We hope to see you again at GAIA Hotel

10/10 Excellent

Patricia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a pleasure to stay here. Wonderful breakfast and friendly staff
Stayed 5 nights in Oct 2023
Response from Roman and The GAIA Hotel Team on Oct 23, 2023
Dear PatriciaThank you for choosing GAIA Hotel Basel, and we're delighted to hear that it's always a pleasure for you to stay with us. We appreciate your kind words about our wonderful breakfast and friendly staff. Providing a great experience for our guests is our top priority.

10/10 Excellent

Janet

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very easy walk from train station
Stayed 1 night in Oct 2023
Response from Roman and The GAIA Hotel Team on Oct 23, 2023
Dear Janet Thank you for choosing GAIA Hotel Basel! We're delighted to hear that the walk from the train station to our hotel was very easy for you. Our convenient location near the train station is a major advantage for our guests.We hope to see you soon

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were a good size and very clean. Staff was very friendly. Breakfast was delicious. Very convenient location. Right across the street from SBB train station so made it easy for our day trip to Lucerne. Near cable cars to get around town if didn’t want to walk and Bus to take us to the airport.
Stayed 2 nights in Oct 2023
Response from Roman and The GAIA Hotel Team on Oct 23, 2023
Dear LisaThank you for sharing your positive experience at GAIA Hotel Basel. We're delighted to hear that you found our rooms spacious and clean, our staff friendly, and that you enjoyed our delicious breakfast. Our convenient location, right across the street from the SBB train station, makes it easy for day trips and transportation options, including cable cars and buses, are nearby. We appreciate your feedback and look forward to serving you again in the future

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super staff Super convenient Super clean
Stayed 2 nights in Oct 2023
Response from Roman and The GAIA Hotel Team on Oct 23, 2023
Dear JeffreyThank you for choosing GAIA Hotel Basel! We're pleased to hear that you found our staff super, our location super convenient, and our hotel super clean. Your positive feedback is greatly appreciated, and we look forward to serving you again in the future. Thank you!

10/10 Excellent

Janet

Stayed 1 night in Oct 2023
Response from GAIA Hotel on Nov 13, 2023
Dear JanetYou gave us a perfect review. Thanks for that, it is a pleasure to hear that you enjoyed the time at GAIA Hotel

10/10 Excellent

Jay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to the Central train station. Many restaurants, bars, entertainment options within a short walk or tram ride. Staff is friendly, knowledgeable and helpful.
Response from Roman and The GAIA Hotel Team on Oct 23, 2023
Dear JayWe're glad to hear that you found GAIA Hotel Basel conveniently located near the central train station and with many dining, entertainment, and transportation options nearby. Our friendly and knowledgeable staff always strive to provide excellent service. If you have any more comments or questions, please feel free to reach out. We look forward to welcoming you again in the future.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a TRULY WONDERFUL European hotel with an excellent, helpful staff, a SUPERB BREAKFAST and it's located directly across from Basel Main Train Station. The rooms are modern and LARGE, the air conditioning works EXCELLENT, and the staff was just SO KIND AND FRIENDLY. I would stay here again in an instant!! I give the GAIA Hotel Basel my STRONGEST PERSONAL RECOMMENDATION!!
Stayed 2 nights in Sep 2023
Response from Roman and The GAIA Hotel Team on Oct 17, 2023
On behalf of GAIA Hotel Basel, we would like to express our heartfelt gratitude for your enthusiastic review. We are thrilled to hear about your truly wonderful experience during your stay with us.We take great pride in our commitment to providing excellent service and hospitality, and it's heartwarming to know that you found our staff to be helpful and kind. We're equally delighted that you enjoyed our superb breakfast and the modern, spacious rooms with excellent air conditioning.Your strongest personal recommendation means the world to us. It's our utmost pleasure to have had you as our guest, and we would be absolutely delighted to welcome you back to the GAIA Hotel Basel in the future. Should you or anyone you know plan to visit Basel, please don't hesitate to reach out, and we'll be ready to ensure another fantastic stay for you. Thank you for choosing our hotel and for your wonderful feedback!

10/10 Excellent

Lynn

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Thank you for your stay on Oct 10, 2023
Dear LynnThank you for your visit and thank you for your great review, which makes us happy and motivates us to continue to look forward in our daily work and to provide optimal services for our valued guests.We thank you and we look forward to seeing you again at the GAIA Hotel.Best regardsGAIA Hotel Basel with Andrea

8/10 Good

Sharon, Milton

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location across from SBB train station. Clean room and pleasant staff.
Stayed 1 night in Oct 2023
Response from Thank you for your stay on Oct 10, 2023
Dear Sharon Thank you for your visit and thank you for your kind words, which make us very happy.The location directly at the SBB Basel train station is also very good for us, because it only takes 2 minutes and you're on the train in all directions. We are even more pleased that you mentioned the clean rooms and our friendly staff. Both are things that are very important to us.We thank you and wish you a good week.GAIA Hotel Basel with Andrea

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great selection at a reasonable
Stayed 1 night in Sep 2023
Response from Thank you for your stay on Oct 10, 2023
Dear TimothyThank you for your visit and we are glad that you chose the GAIA Hotel for your stay. We also look forward to your review and do everything we can to ensure that the standard stays that way.Kind regards and have a good timeGAIA Hotel Team with Andrea

10/10 Excellent

Patricia

Stayed 2 nights in Aug 2023
Response from Danke für Ihren Besuch on Sep 18, 2023
Liebe Patricia Danke für Ihren Besuch und danke für die tolle Bewertung. Es hat uns gefreut, dass wir Sie bei uns im Hause begrüssen und verwöhnen durften und hoffen, dass Sie wieder gut nach Hause gekommen sind. Ein Wiedersehen würde uns freuen.Liebe Grüsse Ihr GAIA Hotel Team mit Andrea

10/10 Excellent

Ned

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gaia is located directly across from the train station, so getting to and from sites in Basil is easy! They serve a wonderful breakfast and the staff is very friendly!
Stayed 3 nights in Aug 2023
Response from Sarah and the GAIA Hotel Team on Aug 23, 2023
Dear Ned, thank you for sharing your positive feedback about GAIA Hotel's convenient location, delicious breakfast, and our friendly staff. We're delighted to know you had a great experience with us! We hope to have the pleasure of hosting you again on your next visit to Basel.Warm regards,

10/10 Excellent

Colin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very clean and although a little dated is still very nice. I stayed here for a work trip and it was very convenient. Staff are very friendly and helpful. It’s close to shops and restaurants and has a tram literally fifty meters close by.
Stayed 3 nights in Jul 2023
Response from Thank you for your stay on Jul 31, 2023
Dear ColinThank you for your visit and thank you for your review. Our hotel is a historical building. Nevertheless, we make sure that we are up to date with the latest technology for our guests as well as for the employees to work with. Due to our central location, we are very quickly at the train station (right across the street) and within a short time at Basel Airport.We would be happy to see you again. Have a nice summer in advance, good business and best regardsThe GAIA Team with Andrea

10/10 Excellent

maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Totally enjoyed staying at Gaia. We took the large apartment on the 1st floor and had so much space. The hotel is conveniently located directly across the street from the train station where you can take fabulous day trips to Germany, France and other parts of Switzerland. I’m a city girl so I appreciated the convenience and didn’t mind the street noise. It was like a lullaby. Also, the young lady who checked us in was great!!
Stayed 3 nights in Jul 2023
Response from Thank you for your stay on Jul 27, 2023
Dear MariaThank you for your visit, your great rating and your kind words. Our suite is incredibly well received by guests and, of course, the first thing that enchants us is its spaciousness and furnishings. For many, Basel is a great starting point for the border triangle of Germany, France and Switzerland. The view with the lullaby has really never been told to me - but I think it's fantastic :)Have a good time and it would be nice to welcome and pamper you again.The GAIA Team with Andrea

10/10 Excellent

susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem in Basel
Gaia is one of the loveliest hotels i ever stayed at. Beautiful building with interesting and beauituful art everywhere. Free refreshments in the frig for our enjoyment. Lovely welcome chocolate and drinks. Staff is so helpful. The lobby has fewsh fruit and drinks 24 hours a day. You really feel like you are important to the hotel and they make you feel taken care of, hosted and welcome. Lovely and elegant antique breakfast room coffee is excellent and breakfast was full of delicious things to eat includong eggs, orgabic breads and all kinds yogurts and vegan choices as well. We spend a lovely stay. Great location both to old town and train station!
Stayed 2 nights in Jun 2023
Response from Sarah and the GAIA Hotel Team on Jun 27, 2023
Thank you for your kind words! We are thrilled to hear that you had such a delightful stay at Gaia. Our team takes great pride in creating a warm and welcoming atmosphere for our guests. From the artwork to the complimentary refreshments, we aim to provide an exceptional experience. We hope to have the pleasure of hosting you again in the future!Best Regards

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay
As the slogan we came as guests left as friends
Stayed 2 nights in Jun 2023
Response from Sarah and the GAIA Hotel Team on Jun 27, 2023
Dear Thomas, thank you for your wonderful review. We're thrilled to hear that our slogan, "Come as a guest, leave as a friend," resonated with your experience at our hotel. We greatly appreciate your kind words and we look forward to the opportunity to welcome you back in the future.Best Regards

10/10 Excellent

susan

Stayed 1 night in Jun 2023
Response from Thank you for your stay on Jul 27, 2023
Dear SusanDetails ansehen240 / 5.000ÜbersetzungsergebnisseÜbersetzungNice that you were our guest and thank you for your great application. This makes us very happy and encourages us to do our best every day so that our guests feel at home with us.Thanks for being there and have a good time.Kind regardsThe GAIA Team with Andrea

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very professional staff, clean and well located, beautiful dining area
Stayed 1 night in May 2023
Response from Sarah and the GAIA Hotel Team on Jun 7, 2023
Thank you for your kind feedback! We are glad to hear that you found our staff professional, the hotel clean and well located, and enjoyed our beautiful dining area. We appreciate your positive comments and hope to welcome you back again in the future.

10/10 Excellent

Igor

Stayed 3 nights in May 2023
Response from Thank you for your stay on Jul 27, 2023
Dear IgorThank you for your visit and thank you for your great rating, which of course makes us happy that we are on the right track and also encourages us to do our best for our guests every day.We would be happy to see you again. Have a nice time and kind regardsThe GAIA Team with Andrea

4/10 Poor

Dalia

Stayed 3 nights in May 2023
Response from Thank you for your stay on Jul 27, 2023
Dear DaliaThank you for your visit and thank you for your review. We are sorry that you did not enjoy your stay with us and we are sorry that we could not help you further during your stay or that you reported that we could make your stay nicer.Best regardsThe GAIA Team with Andrea

2/10 Terrible

Dalia

Stayed 1 night in May 2023
Response from Thank you for your stay on Jul 31, 2023
Dear daliaThank you for your visit and your rating. We are sorry that you did not like your stay with us. Can you let us know on welcome@gaiahotel.ch what was the reason what we did wrong/incorrect. We try to give our guests a home away from home.Thank you for your feedback and sunny greetings from BaselAndrea from the GAIA Team

10/10 Excellent

Kathy, Kamloops

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Great breakfast. Very close to train station and city trams.
Stayed 2 nights in May 2023
Response from Sarah and the GAIA Hotel Team on May 30, 2023
Thank you for your feedback! We are glad to hear that you found our hotel to be well-located and enjoyed our great breakfast menu. We appreciate your positive comment and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Harvey W

Stayed 1 night in May 2023
Response from Danke on May 18, 2023
Lieber Harvey Danke für Ihren Besuch und schön, dass wir Sie bei uns begrüssen durften. Ebenfalls ein Dankeschön für die 10 Punkte, was uns natürlich freut und aber nicht davon abhält weiter für unsere Gäste das Beste zu geben. Liebe Grüsse GAIA Team mit Andrea

10/10 Excellent

Aleta

Liked: Cleanliness, amenities, property conditions & facilities
Easy access to train station and to trams all over the city. Exceptional customer service. Great room with complimentary mini bar items. I'd return again in a heartbeat.
Stayed 2 nights in Apr 2023
Response from Sarah and the GAIA Hotel Team on May 3, 2023
Thank you so much for taking the time to leave a review! We're thrilled to hear that you enjoyed your stay with us. We would love to have the opportunity to welcome you back again in the future - you'd be more than welcome to return anytime!