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Reviews of Essential by Dorint Basel City

4 out of 5
Essential by Dorint Basel City
Schoenaustrasse 10, Basel, BS

Reviews

8.8

Excellent

Rating 10 - Excellent. 488 out of 1002 reviews" "
Rating 8 - Good. 410 out of 1002 reviews" "
Rating 6 - Okay. 73 out of 1002 reviews" "
Rating 4 - Poor. 24 out of 1002 reviews" "
Rating 2 - Terrible. 7 out of 1002 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Krikour

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Julia Kölzer on Jan 2, 2024
Dear KrikourThank you so much for your great feedback. We are happy to see that you enjoyed staying with us and we hope that we may soon welcome you again. Best regardsJulia Kölzer

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Julia Kölzer on Jan 2, 2024
Dear guestThank you for your positive feedback. We are happy to see that you enjoyed your stay with us and we hope that we may soon welcome you again. Best regardsJulia Kölzer

10/10 Excellent

Richard

Stayed 1 night in Dec 2023
Response from Julia Kölzer on Jan 10, 2024
Lieber RichardVielen Dank für das hervorragende Feedback. Wir hoffen, dass wir Sie bald wieder bei uns begrüssen dürfen. Herzliche GrüsseJulia Kölzer

8/10 Good

Amel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Julia Kölzer on Dec 19, 2023
Dear AmelThank you for your positive rating. We are happy to see that you enjoyed staying with us and we hope that we may soon welcome you again. Best regardsJulia Kölzer

10/10 Excellent

Mircea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel.
Our stay was perfect. Location is very good to access the city centre by foot or they will supply a free travel permit for the duration of your visit on all public transport. When you come from the airport you don't need to buy a bus ticket to your hotel as your hotel reservation entitles you to free travel. Over all great experience with and in the hotel. Will stay again.
Stayed 2 nights in Dec 2023
Response from Hussein Ali on Dec 15, 2023
Dear MirceaThank you for having chosen our hotel for your stay in Basel and thank you for your positive feedback. It makes us happy to read that you enjoyed staying with us.We hope that we may soon welcome you againSincere regards from Basel

6/10 Okay

IH

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Friendly staff, good breakfast selection and comfortable room. However it can be very noisy if you don’t close the window.
Stayed 3 nights in Oct 2023
Response from Julia Kölzer on Oct 17, 2023
Dear IHThank you for your review. We are sorry to see that you experienced inconveniences due to the street outside. For a possible next stay we recommend to book one of our Superior rooms, which are located on the more quiet garden side of the hotel. We hope to see you again. Best regardsJulia Kölzer

10/10 Excellent

Nigel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room, and a fabulous buffet breakfast, well worth paying for. Hotel is a leisurely half hour walk to the river and old town, but the are is safe to walk even after dark.
Stayed 1 night in Sep 2023
Response from Hussein Ali on Oct 3, 2023
Dear guestThank you for having chosen our hotel for your stay in Basel and thank you for your positive feedback. It makes us happy to read that you enjoyed staying with us.We hope that we may soon welcome you againSincere regards from Basel

10/10 Excellent

Konstantin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything met our expectations. Ther was nothing to be disappointed with
Stayed 5 nights in Sep 2023
Response from Hussein Ali on Oct 3, 2023
Dear KostantinThank you for having chosen our hotel for your stay in Basel and thank you for your positive feedback. It makes us happy to read that you enjoyed staying with us.We hope that we may soon welcome you againSincere regards from Basel

10/10 Excellent

Jose, Macungie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Efficient
Stayed 1 night in Sep 2023
Response from Julia Kölzer on Sep 27, 2023
Dear JoséThank you for your great rating. We are happy to see that you enjoyed staying with us and we hope to see you soon again. Best regardsJulia Kölzer

6/10 Okay

Willi

Stayed 1 night in Sep 2023
Response from Julia Kölzer on Oct 31, 2023
Lieber WilliVielen Dank für Ihre Bewertung. Wir bedauern, dass wir Ihre Erwartungen scheinbar noch nicht ganz erfüllen konnten? Was hat für Sie noch gefehlt? Wir freuen uns, wenn wir ein etwas detaillierteres Feedback von Ihnen erhalten, um damit unseren Service weiterentwickeln zu können. Wir hoffen, dass wir Sie wieder einmal bei uns begrüssen dürfen. Herzliche GrüsseJulia Kölzer

8/10 Good

Marie-Helene

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Julia Kölzer on Sep 18, 2023
Dear Marie-HeleneThank you for having taken the time to rate your stay. We hope you enjoyed your time in Basel and that we occassionally will have the pleasure to welcome you again.Best regardsJulia Kölzer

10/10 Excellent

Reginald, Riverview

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was excellent. It is in a convenient location where you can take public transportation. The staff is very friendly and helpful. Our room was great, clean and it exceeded our expectations. Would highly recommend a stay here. We will definitely come back and stay at this hotel whenever we are in Basel.
Stayed 3 nights in Sep 2023
Response from Julia Kölzer on Sep 5, 2023
Dear ReginaldThank you for your amazing feedback. We are happy to see that you felt comfortable during your stay and we look forward to welcoming you back whenever you are here in Basel!Best regardsJulia Kölzer

8/10 Good

Joseph Alexis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good central location, perfectly acceptable for the price.
Stayed 3 nights in Aug 2023
Response from Julia Kölzer on Sep 4, 2023
Dear JosephThank you very much for your positive feedback about your recent stay at our hotel. We are happy to see that you had a pleasant stay and we hope to see you soon again.Best regardsJulia Kölzer

10/10 Excellent

Thomas

Stayed 1 night in Aug 2023
Response from Julia Kölzer on Sep 4, 2023
Lieber ThomasVielen Dank für die hervorragende Bewertung. Es freut uns sehr, dass es Ihnen so gut bei uns gefallen hat und wir hoffen, dass wir Sie schon bald wieder zu unseren Gästen zählen dürfen. Herzliche GrüsseJulia Kölzer

4/10 Poor

Hema, Herndon

Stayed 3 nights in Aug 2023
Response from Julia Kölzer on Sep 18, 2023
Dear HemaThank you for rating your recent stay. We apologize for not having met you expectations. However, we would love to learn from you, where we can improve our services? We hope to get a second chance from you and see you again. Best regardsJulia Kölzer

10/10 Excellent

Alastair John

Stayed 2 nights in Aug 2023
Response from Julia Kölzer on Aug 7, 2023
Dear AlastairThank you for your amazing rating. We are pleased to see that you had a perfect stay at our hotel. We hope to see you soon again!Best regardsJulia Kölzer

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with friendly staff
Stayed 1 night in Jul 2023
Response from Julia Kölzer on Jul 27, 2023
Dear DavidThank you for your excellent rating. We are pleased to read that you appreciated our service and we hope to see you soon again at our hotel.Sincere regardsJulia Kölzer

8/10 Good

Marlene

Stayed 1 night in Jul 2023
Response from Julia Kölzer on Jul 26, 2023
Liebe MarleneVielen Dank für die gute Bewertung. Es freut uns, dass es Ihnen bei uns gefallen hat. Wir hoffen, dass wir Sie bald wieder einmal bei uns begrüssen dürfen.Herzliche GrüsseJulia Kölzer

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Julia Kölzer on Jul 10, 2023
Lieber ChristopherVielen Dank für die ausserordentlich gute Bewertung. Es freut uns sehr, dass Sie sich rundum wohl gefühlt haben während Ihres Aufenthaltes. Dürfen wir Sie bald wieder einmal bei uns begrüssen? Wir freuen uns schon.Herzliche GrüsseJulia Kölzer

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Essential by Dorint Basel
Excellent facility, staff was very friendly and helpful staff. Excellent morning buffet. Free internet (unsecured, so don’t forget VPN).
Stayed 4 nights in Jun 2023
Response from Julia Kölzer on Jul 6, 2023
Dear WilliamThank you for your lovely feedback. We are glad to see that you feel well looked after and we are looking forward to hopefully seeing you soon again. Best regardsJulia Kölzer

10/10 Excellent

SALMAN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service by staff particularly by Ali at front desk
Stayed 2 nights in Jun 2023
Response from Julia Kölzer on Jul 7, 2023
Dear SalmanThank you for your excellent rating, especially your feedback for Ali is well appreciated and will gladly be shared with him!We hope to see you soon again.Best regardsJulia Kölzer

10/10 Excellent

Ineta

Stayed 1 night in Jun 2023
Response from Julia Kölzer on Jun 27, 2023
Liebe InetaVielen Dank für die hervorragende Bewertung. Es freut uns sehr, dass es Ihnen so gut bei uns gefallen hat und wir hoffen, dass wir Sie bald wieder einmal bei uns begrüssen dürfen.Herzliche GrüsseJulia Kölzer

8/10 Good

Mesut

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Julia Kölzer on Jun 20, 2023
Dear MesutThank you very much for your positive feedback. We are glad to read that you have passed an enjoyable stay at our hotel. We hope that we may soon welcome you again. Sincere regardsJulia Kölzer

10/10 Excellent

Shawn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Julia Kölzer on Jun 5, 2023
Dear ShawnThank you for your amazing feedback. We are happy and pleased to see that you enjoyed staying with us. Will we see you again? We are looking forward to!Best regardsJulia Kölzer

10/10 Excellent

Thierry

Stayed 1 night in May 2023
Response from Julia Kölzer on Jun 5, 2023
Lieber ThierryVielen Dank für die fantastische Bewertung. Wir freuen uns sehr, dass Sie sich bei uns wohlgefühlt haben und hoffen, dass wir Sie schon bald wieder bei uns begrüssen dürfen.Herzliche GrüsseJulia Kölzer

4/10 Poor

Zheng

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
One hair, not mine, was on the bed. When I arrived at 9:45 pm, there is nobody at the front desk. I have to look for a staff to check me in. Then the staff was confused about my payment status. It took 15 minutes for her to sort out .
Stayed 1 night in May 2023
Response from Julia Kölzer on May 16, 2023
Dear Zheng CuiThank you for having taken the time to provide us with some feedback about your stay. We are sorry to hear, that we did not meet your expectations.We would appreciate to see you once more, in order to then convince and show you, that we can do better. Best regardsJulia Kölzer

10/10 Excellent

Darcy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Me and my girlfriend had a wonderful stay here while visiting Basel for a wedding. The stay was made even better by the reception staff - especially Hussein Ali. Would definitely recommend
Stayed 4 nights in May 2023
Response from Julia Kölzer on May 11, 2023
Dear guestThank you for this great rating. Our #hotelheroes are working passionately on eachs guest's stay - therefore your feedback is our biggest compliment.We look forward to welcoming you soon again.Best regardsJulia Kölzer

10/10 Excellent

PAUL JAMES ROBERT, PLYMOUTH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Julia Kölzer on May 10, 2023
Dear Paul James RobertThank you for your wonderful feedback and your excellent rating. We are happy to see that you entirely enjoyed staying with us and we hope that we may soon welcome you again. Best regardsJulia Kölzer

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with an excellent staff. Lots of amenities. Short tram ride to Basel old city. Very good breakfast.
Stayed 1 night in May 2023
Response from Julia Kölzer on May 9, 2023
Dear MichaelThank you for your amazing feedback. We are honoured to see your appreciation for our service. We hope that we may soon see you again. Best regardsJulia Kölzer

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff, great location
Stayed 2 nights in May 2023
Response from Julia Kölzer on May 8, 2023
Dear JoeThank you very much for your great feedback. We are happy that you entirely enjoyed staying with us and we hope that we may soon welcome you again.Best regardsJulia Kölzer

10/10 Excellent

Raymond

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from Julia Kölzer on May 1, 2023
Lieber RaymondVielen Dank für die hervorragende Bewertung. Es freut uns sehr, dass es Ihnen so gut bei uns gefallen hat. Wir hoffen, dass wir Sie bald schon wieder zu unseren Gästen zählen dürfen. Herzliche GrüsseJulia Kölzer

10/10 Excellent

Raymond

Stayed 1 night in Apr 2023
Response from Julia Kölzer on May 19, 2023
Dear RaymondThank you for your wonderful rating. We are happy to receive 5/5 from you and we hope to see you soon again here in Basel.Best regardsJulia Kölzer

10/10 Excellent

Robbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Ideal location staff were excellent even repairing my damaged suitcase 6th time staying here Will always be our first choice
Stayed 3 nights in Feb 2023
Response from Julia Kölzer on Mar 6, 2023
Dear RobbieThank you! Thank you for your wonderful words, your appreciation of our service and for being your first choice hotel here in Basel.We are looking forward to hopefully seeing you soon again. Best regardsJulia Kölzer

10/10 Excellent

Cecilia

Stayed 2 nights in Feb 2023
Response from Julia Kölzer on Mar 22, 2023
Liebe CeciliaVielen Dank für die fantastische Bewertung. Es freut uns sehr, dass Sie sich rundum wohlgefühlt haben. Sehen wir uns bald wieder? Herzliche GrüsseJulia Kölzer

10/10 Excellent

USAMA

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff
Response from Essential by Dorint Basel on Dec 26, 2022
Lieber GastVielen Dank für Ihren kürzlichen Aufenthalt und Ihre hervorragende Bewertung. Unsere #HotelHelden arbeiten jeden Tag mit viel Leidenschaft für Ihren Job. Das grösste Kompliment für uns ist, dass Sie das gespürt haben.Wir hoffen, dass wir Sie schon bald wieder bei uns begrüssen dürfen.Herzliche Grüsse aus BaselMelina Reinhardt

8/10 Good

Stephane

Response from Julia Kölzer on Nov 12, 2023
Dear StephaneThank you for your positive feedback. We are happy to see that you enjoyed staying with us and we hope that we may soon welcome you again.Best regardsJulia Kölzer

10/10 Excellent

Luke, New Westminster

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A cozy hotel outside of the main city portion of Basel yet within walking distance to the public transportation that is frequently served throughout the city The city tax paid to the hotel includes a Basel card that gives you unlimited access to public transportation as well as discounts on many museums. Reasonably sized room with basic amenities including a mini fridge and a safe. Shampoo and body soap combo with no hair conditioner. A timed sun lamp to keep the person warm after coming out from the shower, there is no bathtub. The exhaust fan is strong so the washroom doesn't steam up One big con would be the size of the blanket for the bed, it couldn't even cover the bed, and many times I woke up with a chill since my sleeping movement pushed the blankie away Blocks away from convenient stores, and restaurants as well but the hours of operation are quite limited so better check the time before heading out
Stayed 2 nights in Dec 2022
Response from Julia Kölzer on Dec 12, 2022
Dear LukeThank you for your wonderful rating. Your feedback is highly appreciated. We hope that we will soon be able to welcome you back here in Basel.Sincere regardsJulia Kölzer

10/10 Excellent

Ghimja

Stayed 1 night in Sep 2022
Response from Julia Kölzer on Dec 30, 2022
Dear GhimjaThank you very much for your excellent rating. We are glad to see that you passed a wonderful stay at our hotel and we are looking forward to hopefully seeing you soon again.Best regardsJulia Kölzer

8/10 Good

Ronald, Boca Raton

Stayed 2 nights in Sep 2022
Response from Julia Kölzer on Dec 20, 2022
Dear RonaldThank you for your good review. We are glad to see that you passed an enjoyable stay and we hope to see you again.Best regardsJulia Kölzer

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and a decent room, exceeded my expectations
Stayed 1 night in Jul 2022
Response from Julia Kölzer on Aug 2, 2022
Dear Omar Thank you so much for your wonderful feedback. Our #HotelHeroes work with a lot of passion each day and your feedback is therefore our biggest compliment. We look forward to welcoming you soon again. Best regards from Basel Julia Kölzer

8/10 Good

Guy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, close to the center
Stayed 3 nights in Jun 2022
Response from Julia Kölzer on Jun 30, 2022
Dear Guy Thank you for taking the time to rate your stay. We are happy that you had a good time here at our hotel. Best regards and see you soon Julia Kölzer

8/10 Good

Ricardo

Stayed 2 nights in Jun 2022
Response from Julia Kölzer on Jun 14, 2022
Dear Ricardo Thank you for your good rating. We hope you had a lovely stay here in Basel. Best regards Julia Kölzer

10/10 Excellent

Nikolay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and great service
The hotel is located in a good distance to the city center also has parking. Breakfast is at a high level only during our stay the restaurant was closed.
Stayed 1 night in May 2022
Response from Julia Kölzer on Jun 14, 2022
Dear Nikolay Thank you for your wonderful rating. What a pleasure that you enjoyed yourself whilst staying with us. All the best and hope to see you soon again Julia Kölzer

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Julia Kölzer on Jun 2, 2022
Dear Paul Thank you for your rating. We hope that you enjoyed staying with us and that we may welcome you soon again. Best regards Julia Kölzer

8/10 Good

Martti

Liked: Cleanliness, staff & service, amenities
Very good breakfast.Big differences between unrenovated and renovated rooms. Some lack proper air conditioning.
Stayed 1 night in May 2022
Response from Julia Kölzer on Jun 14, 2022
Dear Martti Thank you for your feedback. We are glad that you enjoyed staying with us. Best regards Julia Kölzer

10/10 Excellent

Bonnie Jean

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The continental breakfast was absolutely excellent! It was the very best I have ever had. We would gladly stay here again.
Stayed 1 night in Apr 2022
Response from Julia Kölzer on May 5, 2022
Dear Bonnie Jean Wow, we are happy about your great rating and feedback. We absolutely look forward to welcoming you back again. Best regards Julia Kölzer

8/10 Good

Hemant

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall very good experience!!
Stayed 1 night in Apr 2022
Response from Julia Kölzer on Apr 19, 2022
Dear Hemant Thank you very much for taking the time to rate us. We are happy that you enjoyed staying with us and we hope to see you soon again. Best regards Julia Kölzer

10/10 Excellent

Susan

Stayed 3 nights in Apr 2022
Response from Julia Kölzer on Apr 12, 2022
Dear Susan Thank you for your outstanding rating. We are more than happy that you have enjoyed your stay with us. We hope to see you soon again. Best regards Julia Kölzer

6/10 Okay

Siamak

Stayed 1 night in Mar 2022
Response from Julia Kölzer on Mar 30, 2022
Dear Siamak Thank you for rating your stay. We are very sorry that we could not fully convince. We would love to learn what you missed or what went wrong during your stay. Please do not hesitate to contact us - we are looking forward to some more detailed feedback. Best regards Julia Kölzer

4/10 Poor

alex

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Julia Kölzer on Mar 14, 2022
Dear Alex Thank you for rating your stay with us. We are sorry to see, that you have not been very satisfied. What went wrong? We are happy about more detailed feedback from your side. Best regards Julia Kölzer