Terrace/patio

Reviews of Baymont by Wyndham Bartonsville Poconos

2.5 out of 5
Baymont by Wyndham Bartonsville Poconos
116 Turtle Walk Ln, Bartonsville, PA

Reviews

7.8

Good

Rating 10 - Excellent. 376 out of 1000 reviews" "
Rating 8 - Good. 316 out of 1000 reviews" "
Rating 6 - Okay. 145 out of 1000 reviews" "
Rating 4 - Poor. 74 out of 1000 reviews" "
Rating 2 - Terrible. 89 out of 1000 reviews" "

7.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alisha, E Stroudsburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well kept and the pool was wonderful. The outside patio area is nice and the fact that they also allow pets is a boon.
Stayed 3 nights in Mar 2024
Response from manager on Apr 19, 2024
Thank you for your positive feedback! We're thrilled to hear that you enjoyed your stay and that you found our property well-kept, with a wonderful pool and a nice outside patio area. We understand the importance of providing a welcoming environment for all our guests, including those with pets, and we're glad to hear that you appreciated this bonus feature.We look forward to welcoming you back for another enjoyable stay in the future. Thank you for choosing our hotel!

10/10 Excellent

Sevannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from manager on Apr 19, 2024
Thank you for your great review.

10/10 Excellent

Justin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stood for three nights as it was 15 minutes from Aquatopia. My husband and I with 2 children and another family member group rented connecting rooms. It was affordable, clean, everyone was friendly and helpful. The woman who checked us in was amazing!! The security guard who maned the property with the tattoos all over was THE BEST!! Friendly, and did his job well, checked in often to make sure kids were safe and all was going well! My new go to when coming to Jersey because of our great stay!
Stayed 3 nights in Apr 2024
Response from manager on Apr 19, 2024
Thank you for sharing your experience with us! We're delighted to hear that you had a fantastic three-night stay and that our hotel met your needs perfectly. It's great to know that our connecting rooms were suitable for your group and that you found them to be affordable and clean.We're also thrilled that you found our staff to be friendly, helpful, and amazing, particularly mentioning the front desk staff and the security guard who went above and beyond to ensure your safety and comfort during your stay. We'll be sure to pass along your kind words to them.We're honored to be your new go-to hotel when visiting and we look forward to welcoming you back for many more great stays in the future! Thank you for choosing us.

6/10 Okay

Nathan

Liked: Staff & service
Good
Stayed 1 night in Apr 2024
Response from manager on Apr 13, 2024
Thank you for your review.

6/10 Okay

Nathan

Liked: Staff & service
Good
Stayed 1 night in Apr 2024
Response from manager on Apr 13, 2024
Thank you for your review.

8/10 Good

MARIUSZ

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from manager on Apr 13, 2024
Thank you for your review.

8/10 Good

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time
Stayed 1 night in Mar 2024
Response from manager on Apr 6, 2024
Thank you for your great review. We are delighted to hear you enjoyed your stay.We hope to see you soon.

6/10 Okay

Lovely

Liked: Cleanliness, property conditions & facilities
Great place. The front dest workers are very nice and helpful.But at breakfast time the guy serving the meals had a nasty attitude.
Stayed 2 nights in Mar 2024
Response from manager on Apr 4, 2024
Thank you for sharing your feedback about your recent stay with us. We are glad to hear that you found our hotel to be a great place and that our front desk staff were friendly and helpful.We apologize for any negative experience you had during breakfast due to the attitude of the staff member serving the meals. Providing excellent customer service is a top priority for us, and we take your feedback seriously. We will address this issue with our team to ensure that all guests receive courteous and professional service at all times.Your satisfaction is important to us, and we appreciate your valuable feedback.We hope to have the opportunity to welcome you back and provide you with an even better experience.

6/10 Okay

Eugenia

Business traveller
It’s simple and conveniently located.
Stayed 2 nights in Mar 2024
Response from manager on Apr 4, 2024
Thank you for your review.

10/10 Excellent

Susan

Stayed 1 night in Mar 2024

6/10 Okay

Sandra

Travelled with partner
Liked: Cleanliness, staff & service
I was disappointed in the spa, the jets were not very hard and the inside needs to be painted or replaced. It looks so dirty. Dead bugs against the wall, it was kind of gross. Ordered from the lounge and the entire order was wrong and the rxcuse was that the chef was new. Otherwise we enjoyed it except for the noise from the highway and the very small bathroom. . It was very clean.
Stayed 3 nights in Mar 2024
Response from manager on Mar 23, 2024
Thank you for sharing your feedback with us about your recent stay. We apologize for the disappointments you encountered with the spa, lounge order, noise from the highway, and bathroom size.We have taken note of your comments regarding the spa's water jets, cleanliness, and lounge order accuracy. Our teams are working to address these issues and ensure a more enjoyable experience for our guests.We appreciate your understanding and hope to welcome you back for a better stay in the future.

10/10 Excellent

Brandy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
There are some things that could use maintenance: tub drain, caulking, paint in hot tub is chipping, and floor around the pool is very slippery when wet.
Stayed 1 night in Mar 2024
Response from manager on Mar 23, 2024
Thank you for bringing these maintenance concerns to our attention. We sincerely apologize for any inconvenience these issues may have caused during your recent stay at our hotel. Our team is working diligently to rectify these issues as soon as possible to ensure a comfortable and safe environment for all our guests.Your feedback is invaluable to us as it helps us improve and maintain our facilities to the highest standards. We appreciate your understanding and patience in this matter.We hope to have the opportunity to welcome you back and provide you with an improved experience in the future.

10/10 Excellent

Dayanara F

Liked: Cleanliness, staff & service, property conditions & facilities
The place was very clean.
Stayed 1 night in Mar 2024
Response from GEORGIE on Mar 18, 2024
Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a pleasant experience during your stay at our hotel.Our team works hard to ensure that each guest has a comfortable and enjoyable stay, and we are glad to know that our efforts did not go unnoticed. Your kind words about our facilities, amenities, and services are truly appreciated.We strive to provide a welcoming and relaxing atmosphere for all our guests, and it's fantastic to hear that you found our hotel to be just that. Your satisfaction is our top priority, and we look forward to welcoming you back on your next visit to the area.Thank you once again for choosing our hotel, and we hope to see you again soon.

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great staff
Stayed 1 night in Mar 2024
Response from GEORGIE on Mar 18, 2024
Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a pleasant experience during your stay at our hotel.Our team works hard to ensure that each guest has a comfortable and enjoyable stay, and we are glad to know that our efforts did not go unnoticed. Your kind words about our facilities, amenities, and services are truly appreciated.We strive to provide a welcoming and relaxing atmosphere for all our guests, and it's fantastic to hear that you found our hotel to be just that. Your satisfaction is our top priority, and we look forward to welcoming you back on your next visit to the area.Thank you once again for choosing our hotel, and we hope to see you again soon.

8/10 Good

Magaly

Liked: Cleanliness
Very friendly
Stayed 1 night in Mar 2024
Response from GEORGIE on Mar 18, 2024
Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a pleasant experience during your stay at our hotel.Our team works hard to ensure that each guest has a comfortable and enjoyable stay, and we are glad to know that our efforts did not go unnoticed. Your kind words about our facilities, amenities, and services are truly appreciated.We strive to provide a welcoming and relaxing atmosphere for all our guests, and it's fantastic to hear that you found our hotel to be just that. Your satisfaction is our top priority, and we look forward to welcoming you back on your next visit to the area.Thank you once again for choosing our hotel, and we hope to see you again soon.

10/10 Excellent

Willie

Liked: Cleanliness, staff & service, property conditions & facilities
i love that hotel
Stayed 1 night in Mar 2024
Response from manager on Mar 23, 2024
Thank you for your kind words! We are thrilled to hear that you love our hotel. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful stay in the future.

10/10 Excellent

Magalye

Liked: Cleanliness, staff & service, property conditions & facilities
I like the party area.
Stayed 1 night in Dec 2023
Response from GEORGIE on Mar 15, 2024
Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a pleasant experience during your stay at our hotel.Our team works hard to ensure that each guest has a comfortable and enjoyable stay, and we are glad to know that our efforts did not go unnoticed. Your kind words about our facilities, amenities, and services are truly appreciated.We strive to provide a welcoming and relaxing atmosphere for all our guests, and it's fantastic to hear that you found our hotel to be just that. Your satisfaction is our top priority, and we look forward to welcoming you back on your next visit to the area.Thank you once again for choosing our hotel, and we hope to see you again soon.

8/10 Good

KAEDE, Mito

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Nice and big room for the king bed. There were microwave and mini fridge. Smelled funny in the room. Great breakfast and free all day coffee at the lobby was definitely a plus.
Stayed 1 night in Mar 2024
Response from manager on Mar 9, 2024
Thank you for choosing our hotel, and we appreciate your feedback. We're pleased to hear that you enjoyed the spacious room with a king bed, along with the convenient amenities like the microwave and mini fridge.However, we apologize for the unpleasant smell in the room. Your comfort is important to us, and we will investigate and address this issue promptly.We're glad you enjoyed the great breakfast and the added convenience of free all-day coffee in the lobby.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Thank you for choosing our hotel!

10/10 Excellent

Melanie

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful outside area and amazing staff from front desk to the bar! Very accommodating to my dog, everyone was giving him treats and attention.
Stayed 1 night in Mar 2024
Response from manager on Mar 9, 2024
Thank you for choosing our hotel, and we're delighted to hear that you had a positive experience. We're glad you enjoyed the beautiful outside area and found our staff, from the front desk to the bar, to be amazing and accommodating.It's wonderful to hear that your dog was well-received, and we appreciate the opportunity to make your stay enjoyable for both you and your dog.We hope to have the pleasure of welcoming you and your dog back for another enjoyable stay in the future.Thank you for choosing our hotel!

8/10 Good

Elise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked at the last minute and happy with the room. It was clean and the hotel was quiet. The staff was very nice as well
Stayed 1 night in Mar 2024
Response from manager on Mar 7, 2024
Thank you for choosing our hotel. We're delighted to hear that you had a positive experience. We're glad you found the room clean, the hotel quiet, and the staff very nice. Your satisfaction is our priority, and we appreciate your positive feedback.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

8/10 Good

Mariah

Liked: Staff & service
It was very nice hotel and clean
Stayed 1 night in Mar 2024
Response from Baymont Staff on Mar 2, 2024
Thank you for your review.

4/10 Poor

Eva

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was excellent but the property is old and there is a lounge playing music. It is a motel essentially. The vibe was not family friendly, if you know what I mean.
Stayed 1 night in Feb 2024
Response from manager on Feb 28, 2024
Thank you for your review and kind words about the staff. Yes, we do have a themed Latin night on Thursdays.

6/10 Okay

Michael

Travelled with family and small children
This hotel seemed to have long term residence staying there.
Stayed 2 nights in Feb 2024
Response from manager on Feb 28, 2024
Thank you for your review. Yes, we do have a group of international students residing with us.

8/10 Good

Betty

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
This property is conveniently located near shopping and restaurants. Close to camelback ski resort! The pool was nice and a bonus having a hot tub after a long day at skiing. Room was spacious and clean. The lounge had reasonably priced food and drinks. The property itself looks old, maybe some renovations
Stayed 2 nights in Feb 2024
Response from manager on Feb 21, 2024
Thank you for choosing our hotel for your stay, and for taking the time to share your feedback. We're delighted to hear that our convenient location near shopping, restaurants, and Camelback Ski Resort was beneficial for your trip.We're pleased that you enjoyed the pool and hot tub after a long day of skiing, and that your room was spacious and clean. It's great to know that you found the Lounge offerings to be reasonably priced.Regarding your comment about the property's appearance, we appreciate your feedback. We are continuously evaluating opportunities for renovations and improvements to enhance our guests' experience. Your input is valuable as we strive to make enhancements to our property.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back for another enjoyable stay.

2/10 Terrible

Joseph

Travelled with partner
Disliked: Amenities
The room was not as advertised. Open bathroom with no doors. The room looked rundown.
Stayed 2 nights in Feb 2024
Response from manager on Feb 21, 2024
Thank you for your review.We have all room type images on our website. The suite with the hot tub clearly shows the layout.

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was extremely helpful and breakfast was great. We just needed a landing space for the night and this place exceeded our needs/expectations. Would highly recommend.
Stayed 1 night in Feb 2024
Response from manager on Feb 21, 2024
Thank you for choosing our hotel for your overnight stay, and we truly appreciate your positive feedback. We're delighted to hear that everyone was extremely helpful, and you enjoyed the breakfast. It's wonderful to know that our accommodations exceeded your needs and expectations.We're grateful for your recommendation. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay. Thank you for choosing our hotel!

8/10 Good

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from manager on Feb 15, 2024
Thank you for your good review.

8/10 Good

Tanisha

Liked: Cleanliness
Nice hotel
Stayed 2 nights in Feb 2024
Response from manager on Feb 12, 2024
Thank you for your great review and kind words.

10/10 Excellent

Nicole, Philadelphia

Travelled with group
Liked: Cleanliness, staff & service, amenities
Stayed 1 night with my friend and we had a great stay and time here! Was able to check in quickly and easy with all needed information. Place is decent and perfect for our mini adventure. Enjoyed the hot tub and lounge after a long cold day of snow tubing and our room was clean and warm. No complaints and would definitely book again! Thank you😁
Stayed 1 night in Feb 2024
Response from manager on Feb 8, 2024
Thank you for choosing our hotel for your recent stay and for sharing such positive feedback! We're delighted to hear that you and your friend had a great time during your mini adventure.It's wonderful to know that the check-in process was quick and easy, and that you enjoyed the hot tub and lounge after a day of snow tubing. We're also pleased that your room was clean and warm, providing a comfortable environment for your stay.Your kind words and appreciation mean a lot to us, and we look forward to the opportunity to welcome you back for another fantastic stay.Thank you for choosing our hotel, and we can't wait to host you again!

8/10 Good

Jody

Stayed 1 night in Feb 2024
Response from manager on Mar 23, 2024
Thank you for your review

6/10 Okay

Dean

Travelled with group
Liked: Staff & service
We've been coming to Baymont Inn & Suites for several years. The staff is very helpful and the hotel is in a convenient location. They updated most of the rooms, and it looks like they have plans to make the property even better. I'd love to see what they have in store for our next stay.
Stayed 2 nights in Feb 2024
Response from manager on Feb 8, 2024
Thank you for choosing our hotel and for taking the time to share your feedback. We're pleased to hear that you enjoyed the good food, pool, and drinks during your stay.However, we apologize if the rooms did not meet your expectations. Your comments about the need for some improvements are important to us, and we will certainly take them into consideration as we work towards enhancing the guest experience.Your input is valuable, and we appreciate your honesty.We hope to have the opportunity to welcome you back for another visit, and we'll strive to make your next stay even more enjoyable.

10/10 Excellent

aleksey

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
good food, good pool, good drinks. rooms need some touch
Stayed 1 night in Feb 2024
Response from manager on Feb 8, 2024
Thank you for choosing our hotel and for taking the time to share your feedback. We're pleased to hear that you enjoyed the good food, pool, and drinks during your stay.However, we apologize if the rooms did not meet your expectations. Your comments about the need for some improvements are important to us, and we will certainly take them into consideration as we work towards enhancing the guest experience. Your input is valuable, and we appreciate your honesty.We hope to have the opportunity to welcome you back for another visit, and we'll strive to make your next stay even more enjoyable.

10/10 Excellent

Heather

Stayed 2 nights in Jan 2024
Response from manager on Mar 23, 2024
Thank you for your great review.

8/10 Good

Leigh

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
We only stayed for a night, the price was not bad. Our son enjoyed the pool. The room was ok but the bathroom need improvement and the main door for the room needs to be replaced, paints are chipping off and the door is not really securely locked.
Stayed 1 night in Jan 2024
Response from manager on Jan 30, 2024
Thank you for choosing our hotel for your recent stay, and we appreciate you taking the time to share your feedback with us. We're pleased to hear that your son enjoyed the pool and that you found the pricing reasonable.However, we apologize for the issues you encountered in the room. Your comments about the bathroom and the condition of the main door are concerning, and we take them seriously. Our maintenance team will address these matters promptly to ensure a more comfortable and secure experience for our guests.Your feedback is invaluable, and we appreciate your honesty. We hope to have the opportunity to welcome you back and provide you with an improved stay in the future.Thank you for your understanding.

2/10 Terrible

Terry

Liked: Room comfort
Disliked: Cleanliness, staff & service
Won’t be back very disappointed.
I would’ve expected more from a Wyndham owned property. Overall the property was fine. The on site bar had good drinks and great food and was very reasonably priced. The bed was comfortable. Now for the bad. Really strange having people lounging in the hallways everywhere, people yelling at midnight. They didn’t get the playoff game because of their satellite contract. Had a jacuzzi room and the front desk had to bring pliers up to turn it on and off so rather uncomfortable having to cover up after getting out of the bath. Overall def won’t be back.
Stayed 2 nights in Jan 2024
Response from manager on Jan 27, 2024
Thank you for taking the time to share your feedback about your recent stay with us. While we appreciate your positive comments about the on-site bar, food, and the comfort of the bed, we are genuinely sorry to hear about the aspects of your stay that did not meet your expectations.We apologize for any inconvenience caused by disturbances in the hallways and the noise during your stay. We take these matters seriously and will address them with our team to ensure a more peaceful environment for all our guests.Regarding the satellite contract and the inconvenience with the Jacuzzi in your room, we sincerely apologize for any frustration these issues may have caused. We have brought the issue with the Jacuzzi to the attention of our maintenance team for further investigation and resolution.Your feedback is valuable to us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from manager on Jan 27, 2024
Thank you for your great review.

10/10 Excellent

Trent

Very convenient
Stayed 1 night in Jan 2024
Response from manager on Jan 27, 2024
Thank you for your great review. We are happy to hear that you enjoyed your stay.

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very polite and friendly
Stayed 1 night in Jan 2024
Response from manager on Jan 27, 2024
Thank you so much for taking the time to share your positive feedback with us! We are delighted to hear that our staff's politeness and friendliness contributed positively to your stay.Our team takes great pride in providing excellent customer service, and your kind words are truly appreciated. It's our goal to ensure that every guest feels welcome and well taken care of during their time with us.We look forward to the opportunity to welcome you back in the future and provide you with another outstanding experience.Thank you again for choosing our hotel.

6/10 Okay

Oristianta

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from manager on Jan 18, 2024
Thank you for your review.

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was good the bar smelt a lil funky but good orther than that
Stayed 1 night in Jan 2024
Response from manager on Jan 18, 2024
Thank you for your review.

6/10 Okay

Katherine

Stayed 2 nights in Jan 2024
Response from manager on Jan 13, 2024
Thank you for your review.

10/10 Excellent

Joanna

Stayed 1 night in Jan 2024
Response from mnager on Jan 30, 2024
Thank you for your great review.

10/10 Excellent

frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time
Stayed 1 night in Jan 2024
Response from manager on Jan 9, 2024
Thank you for your great review.

8/10 Good

Shaunie

Stayed 1 night in Jan 2024
Response from manager on Jan 30, 2024
Thank you for your good review.

10/10 Excellent

Laetitia

Liked: Cleanliness, staff & service, property conditions & facilities
I come here to go ski at Camelback resort that is only a few minutes drive from the property. Additionally, I have a service dogs who likes to walk trails and there is the HJP regional park with many trails and doggy park for dogs also minutes away from this hotel. If one likes to shop, you have the Pocono outlets also minutes away. It's a very convenient location and the property and rooms are very decent for the price. The breakfast is also good and the staff is friendly and helpful. I will come back to this location.
Stayed 4 nights in Jan 2024
Response from manager on Jan 9, 2024
Thank you for sharing your positive experience! It's great to hear that the location is convenient for your activities. I'm glad you found the property and rooms decent for the price, enjoyed the breakfast, and experienced friendly and helpful staff. We look forward to welcoming you back on your future visits.

10/10 Excellent

Amy

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property with easy highway access. Close to Ski areas and outlets
Stayed 1 night in Dec 2023
Response from manager on Jan 9, 2024
Thank you for highlighting the positive aspects of your stay! I'm glad to hear that you found the property clean and appreciated its convenient location with easy highway access, especially its proximity to ski areas and outlets. We look forward to welcoming you back for another enjoyable stay!

6/10 Okay

choifun

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Baymont used to be great... what happened??
We have been coming to Baymont for many years with the kids to ski. We love that there's a restaurant and pool. Unfortunately, we won't be returning for president's week winter break. The rooms looks like they are deteriorating, the bathroom is the worse. Cracked sink, chipped bath tub, no cover for the heat light (very dusty). Also, they changed their breakfast buffest style. Before you can self serve yourself with the eggs, meat and potatoes, bread, etc. Now it is set up by the bar and someone is there to scoop it for you. The only self serve items were cereal, yogurt, and drinks. I wonder if they changed this because of the migrants living in the hotel. One night, someone was cooking in their room, and the whole hall way was smokey. That is pretty dangerous. The front desk attendant was running down the hall knocking on their door. Another night, I saw a out of service bus followed by a police car stopped in front of the hotel to let people off the bus. I don't really care if migrants are staying there or not as we were only there a few days, but the hotel used to be nicer, comfortable and relaxing. I hope they plan to fix it up. I want to give a shout out to Torrey for making the best wings and Kristen for keeping our drinks coming. The front desk morning and evening young guy and evening young lady desk attendant were great (sorry didn't get their name). And YES, you need to bring back Karaoke. We will be staying somewhere else, but we will be back on Wednesday night!
Stayed 2 nights in Dec 2023
Response from manager on Jan 9, 2024
Thank you for your review. I apologize that the room did not meet your satisfaction. I have promptly alerted the relevant department to investigate and address this matter. The breakfast service is designed to prioritize the health and safety of our guests. Serving it ensures a higher level of sanitation, minimizing the risk of exposure to potential contaminants such as coughing or sneezing.The presence of the police on the premises was due to an emotional issue involving another guest. Their assistance was necessary to ensure the safety of both the distressed guest and our staff. It is crucial to clarify that we do not have migrants bussed into our establishment, and there are none staying here. We do, however, host highly educated international students, given our location in a college town.

6/10 Okay

Omar

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from manager on Jan 27, 2024
Thank you for sharing your feedback.

8/10 Good

I-shante

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was pretty good. Easy check in and out. Shower temperature was just fine. Heated pool was great. Breakfast could’ve been a little better.
Stayed 1 night in Dec 2023
Response from manager on Feb 8, 2024
Thank you for choosing our hotel for your recent stay, and we appreciate you taking the time to share your feedback. We're pleased to hear that your overall experience was pretty good, and you found the check-in and check-out process easy.It's great to know that you enjoyed the heated pool and that the shower temperature met your expectations. However, we apologize if the breakfast fell short of your expectations. Your feedback is valuable, and we'll certainly take it into consideration as we strive to make improvements.We appreciate your input and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.

6/10 Okay

Hamal

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from manager on Feb 8, 2024
Thank you for your review.