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Reviews of Knights Inn Orillia

2 out of 5
Knights Inn Orillia
450 West St S, Orillia, ON

Reviews

7.6

Good

Rating 10 - Excellent. 222 out of 1003 reviews" "
Rating 8 - Good. 449 out of 1003 reviews" "
Rating 6 - Okay. 225 out of 1003 reviews" "
Rating 4 - Poor. 62 out of 1003 reviews" "
Rating 2 - Terrible. 45 out of 1003 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Ethan

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Super outdated and check in check out made us late for our event
Stayed 1 night in Mar 2024
Response from Bhumika on Mar 22, 2024
Thank you for choosing to stay with us. We offer our sincerest apologies for not meeting your expectations during your visit. We highly value your feedback and would appreciate hearing your thoughts on how we can improve our services.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Bhumika on Mar 11, 2024
Thank you so much for your exceptional rating Daniel. We are glad we could win your trust and provide you with the best. We hope to enhance this experience further in the future. We are indeed looking forward to your next visit!

6/10 Okay

Jacob

Stayed 3 nights in Mar 2024

8/10 Good

Jean

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice & quiet
Stayed 2 nights in Feb 2024
Response from Bhumi on Mar 2, 2024
Thank you so much Jean for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. Clean and quiet.
Stayed 1 night in Feb 2024
Response from Bhumika on Feb 21, 2024
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. By considering your point, We hope to enhance this experience further in the future. We are indeed looking forward to your next visit!

10/10 Excellent

jason

Liked: Cleanliness, staff & service, property conditions & facilities
Great costumer service. Perhaps have the heat tuned on in room prior to arrival!
Stayed 1 night in Feb 2024
Response from Bhumi on Feb 19, 2024
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. By considering your point, We hope to enhance this experience further in the future. We are indeed looking forward to your next visit!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Bhumika on Feb 16, 2024
Thank you so much Kelly, for sharing your valuable feedback with us. It was a pleasure to have you as our guest and we are delighted to hear that you had a pleasant stay with us. We take great pride in providing our guests with the best possible experience, and it is always gratifying to receive positive feedback.

4/10 Poor

Allison

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was good. The toilet kept running when flushed and had to take cover off tank to fix. Phone in room dirty and breakfast consists of cereal and toast. Location good, no cleaning staff. Rated 3 out of 10
Stayed 2 nights in Feb 2024
Response from Bhumika on Feb 12, 2024
Thank you for staying with us and giving us valuable feedback. we are sorry you did not have a great experience staying with us. We always work on improvements to the feedback of our guests. If you have any suggestions, you can always contact us and we can get a better experience for you in the near future.

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Bhumika on Feb 13, 2024
Thank you so much Ian, for sharing your valuable feedback with us. It was a pleasure to have you as our guest and we are delighted to hear that you had a pleasant stay with us. We take great pride in providing our guests with the best possible experience, and it is always gratifying to receive positive feedback.

8/10 Good

Marjorie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Unfortunately I found a bedbug in the bed when I was getting into bed. I caught it, but of course with one, there are usually others somewhere as well.
Stayed 1 night in Feb 2024
Response from Bhumi on Feb 12, 2024
Hi Marjorie, We are sorry that you came across such an issue. However the hotel management takes the issue of bedbugs seriously as the safety and comfort of our guests are our top priority, it employs a comprehensive detection program that maintains the highest level of vigilance. Our housekeeping and maintenance staff (Collaborate with the outside specialist too, if required and if true) perform regularly scheduled inspections. In the unlikely and unusual event, that a guest suspects a problem, the guest is relocated, the area in question is isolated to determine whether a problem exists, and if warranted, the situation is immediately remedied. Please feel free to contact me directly on the hotel's email or phone so we can talk about it more.

8/10 Good

WENDY

Travelled with family
Liked: Staff & service
Staff very friendly and accommodating. Area around hotel was industrial. Room was clean. Beds were good. Certainly not a five star hotel but adequate for our short stay.
Stayed 1 night in Feb 2024
Response from Bhumi on Feb 10, 2024
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again. So, please consider us again on your next trip!

6/10 Okay

Victoria

Stayed 1 night in Jan 2024
Response from Bhumika on Mar 22, 2024
Thank you so much, Victoria for your rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 Excellent

Donald

Travelled with group
Liked: Cleanliness, staff & service, amenities
Although the motel is quite dated it was clean and very convenient for the one night stay after our visit to a Casinorama concert. Microwave and fridge in the room. Staff were friendly and there was plenty of parking. Price was reasonable.
Stayed 1 night in Jan 2024
Response from Bhumika on Jan 21, 2024
Thank you Donald for taking the time to leave us a review! We're glad to hear that you found our staff friendly and our facilities clean. We take pride in maintaining a safe and welcoming environment for our guests. We hope to see you again soon!

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff.
Stayed 1 night in Jan 2024
Response from Bhumika on Jan 19, 2024
Thank you for your kind words David. Your feedback means the world to us. This feedback motivates our staff to go above and beyond to make our guest's stay memorable and comfortable. We will continue to walk the extra mile and exceed your expectations. Please come back to stay with us, when you are back in the area.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and very clean
Stayed 2 nights in Jan 2024
Response from Bhumika on Jan 15, 2024
Thank you Angela for taking the time to leave us a review! We're glad to hear that you found our staff to be friendly and our facilities to be clean. We take pride in maintaining a safe and welcoming environment for all of our guests. We hope to see you again soon!

8/10 Good

Douglas

Liked: Staff & service, property conditions & facilities
It was nice and clean
Stayed 1 night in Jan 2024
Response from Bhumika on Jan 14, 2024
Thank you so much, Douglas, for sharing your valuable feedback with us. It was a pleasure to have you as our guest and we are delighted to hear that you had a pleasant stay with us. We take great pride in providing our guests with the best possible experience, and it is always gratifying to receive positive feedback.

6/10 Okay

Tracy

Business traveller
Liked: Staff & service
Close to the highway
Response from Bhumika on Feb 9, 2024
Thank you so much, Tracy, for sharing your valuable feedback with us. It was a pleasure to have you as our guest and we are delighted to hear that you had a pleasant stay with us. We take great pride in providing our guests with the best possible experience, and it is always gratifying to receive positive feedback.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Service was good
Stayed 1 night in Dec 2023
Response from Bhumika on Dec 21, 2023
Thank you so much for taking the time to share your valuable feedback with us. It was a pleasure to have you as our guest and we are delighted to hear that you had a pleasant stay with us. We take great pride in providing our guests with the best possible experience, and it is always gratifying to receive positive feedback

6/10 Okay

Melanie

Travelled with partner
Liked: Cleanliness, staff & service
Staff nice and friendly I believe it was Vicki that looked after us. Just a very basic hotel. Was clean enough but they were limited as to what they could do as it was an older building.
Stayed 1 night in Dec 2023
Response from Bhumika on Dec 17, 2023
Thank you so much, Melanie, for sharing your valuable feedback with us. It was a pleasure to have you as our guest and we are delighted to hear that you had a pleasant stay with us. We take great pride in providing our guests with the best possible experience, and it is always gratifying to receive positive feedback

8/10 Good

Amanda

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Bhumika on Dec 17, 2023
Thank you so much, Amanda, for sharing your valuable feedback with us. It was a pleasure to have you as our guest and we are delighted to hear that you had a pleasant stay with us. We take great pride in providing our guests with the best possible experience, and it is always gratifying to receive positive feedback

2/10 Terrible

Samantha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Bhumika on Dec 17, 2023
Thank you for staying with us and giving us valuable feedback. we are sorry you did not have a great experience staying with us. We always work on improvements to the feedback of our guests. If you have any suggestions, please feel free to contact us and we can get a better experience for you in the near future.

8/10 Good

Sherri

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean well kept property
Stayed 1 night in Dec 2023
Response from Bhumika on Dec 9, 2023
Thank you so much, Sherri, for sharing your valuable feedback with us. It was a pleasure to have you as our guest and we are delighted to hear that you had a pleasant stay with us. We take great pride in providing our guests with the best possible experience, and it is always gratifying to receive positive feedback

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Carolandfred
Stayed 1 night in Dec 2023
Response from Bhumika on Dec 8, 2023
Thank you for your kind words Caroline. Your feedback means the world to us. This kind of feedback motivates our staff to go above and beyond to make our guest's stay memorable and comfortable. We will continue to walk the extra mile and continue to exceed your expectations. Please come back to stay with us, when you are back in the area.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Bhumika on Dec 5, 2023
Thank you so much Jeff for taking the time to share your valuable feedback with us. It was a pleasure to have you as our guest and we are delighted to hear that you had a pleasant stay with us. We take great pride in providing our guests with the best possible experience, and it is always gratifying to receive positive feedback

2/10 Terrible

Keith

Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Bhumika on Dec 5, 2023
Dear Keith, we understand that you may be disappointed about not receiving a refund for your cancellation. We would like to kindly remind you that our hotel has a strict cancellation policy, and unfortunately, we are unable to process a refund beyond the cancellation window. However, we would like to offer you a discount for your next stay with us as a gesture of goodwill. We value your patronage and hope that you will consider staying with us again in the future.

6/10 Okay

Abbie

Travelled with family, Travelled with group
Cool
Stayed 1 night in Nov 2023
Response from Bhumika on Nov 29, 2023
Thank you for your kind words Abbie. Your feedback means the world to us. This kind of feedback motivates our staff to go above and beyond to make our guest's stay memorable and comfortable. We will continue to walk the extra mile and continue to exceed your expectations. Please come back to stay with us, when you are back in the area.

8/10 Good

Chalermphol

Business traveller
Liked: Cleanliness, property conditions & facilities
I like the bathtub as it is big and good for soaking your body with Epsom salt
Stayed 1 night in Nov 2023
Response from Bhumika on Nov 29, 2023
Thank you for your kind words Chalermphol. Your feedback means the world to us. This kind of feedback motivates our staff to go above and beyond to make our guest's stay memorable and comfortable. We will continue to walk the extra mile and continue to exceed your expectations. Please come back to stay with us, when you are back in the area.

4/10 Poor

Kristen

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The cockroaches came out at night. The front staff were very friendly, but beyond the cockroaches that we trapped in the bathroom and mentioned to the front desk staff, the mystery stains on the furniture and towels were off putting. Comfortable bed though, if we can be sure there aren’t different bugs…
Stayed 1 night in Nov 2023
Response from Nick on Nov 29, 2023
Thank you for staying with us and giving us valuable feedback. we are sorry you did not have a great experience staying with us. We always work on improvements to the feedback of our guests. If you have any suggestions, you can always contact us and we can get a better experience for you in the near future.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely happy with my stay here. Service was excellent room was cozy bed was comfortable. Will be staying here again in the future.
Stayed 1 night in Nov 2023
Response from Bhumika on Nov 21, 2023
Thank you Alex. Your feedback means the world to us. This kind of feedback motivates our staff to go above and beyond to make our guest's stay memorable and comfortable. We will continue to walk the extra mile and continue to exceed your expectations. Please come back to stay with us, when you are back in the area.

8/10 Good

Gerald

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really good for the price
Stayed 1 night in Nov 2023
Response from Bhumika on Nov 19, 2023
Thank you for your kind words Gerald. Your feedback means the world to us. This kind of feed back motivates our staff to go above and beyond to make our guests stay memorable and comfortable. We will continue to walk an extra mile and continue to exceed your expectation. Please come back to stay with us, when you are back in the area.

8/10 Good

Melissa

Travelled with family
Liked: Staff & service
It was okay probably wouldn’t stay again
Stayed 1 night in Nov 2023
Response from Bhumika on Nov 18, 2023
Thank you for your kind words Melissa. Your feedback means the world to us. This kind of feed back motivates our staff to go above and beyond to make our guests stay memorable and comfortable. We will continue to walk an extra mile and continue to exceed your expectation. Please come back to stay with us, when you are back in the area.

10/10 Excellent

karly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay for a decent price
Stayed 1 night in Nov 2023
Response from Bhumika on Nov 13, 2023
Thank you karly. Your feedback means the world to us. This kind of feedback motivates our staff to go above and beyond to make our guest's stay memorable and comfortable. We will continue to walk the extra mile and continue to exceed your expectations. Please come back to stay with us, when you are back in the area.

8/10 Good

Jeff

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Bhumika on Nov 13, 2023
Thank you for your kind words Jeff. Your feedback means the world to us. This kind of feed back motivates our staff to go above and beyond to make our guests stay memorable and comfortable. We will continue to walk an extra mile and continue to exceed your expectation. Please come back to stay with us, when you are back in the area.

8/10 Good

Erin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is going well so far
Stayed 1 night in Nov 2023
Response from Bhumi on Nov 12, 2023
Thank you so much Erin for taking the time to share your valuable feedback with us. It was a pleasure to have you as our guest and we are delighted to hear that you had a pleasant stay with us. We take great pride in providing our guests with the best possible experience, and it is always gratifying to receive positive feedback

4/10 Poor

Patricia

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from Bhumi on Oct 29, 2023
Thank you Patricia for staying with us and giving us a valuable feedback. we are sorry you did not have a great experience staying with us. We always work on improvements on the feedback of our guests. If you have any suggestions, you can always contact us and we can get better experience for you in the near future

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The woman at the front desk who I think was the owner was very accommodating and showed us different rooms that would best suit my moms physical disabilities. She was awesome. Could ask her for anything and she always had a smile on her face and very pleasant. Bed was very comfortable.
Stayed 1 night in Oct 2023
Response from Bhumikaben on Oct 17, 2023
Thank you for your kind words KRISTEN. Your feedback means the world to us. This kind of feed back motivates our staff to go above and beyond to make our guests stay memorable and comfortable. We will continue to walk an extra mile and continue to exceed your expectation. Please come back to stay with us, when you are back in the area.

10/10 Excellent

Penny

Stayed 1 night in Oct 2023
Response from Bhumi on Oct 17, 2023
Thank you Penny for for staying with us and giving us your valuable feedback. Your feedback means a lot to us and it helps us grow. Do visit us again when in this area.

6/10 Okay

janet

Stayed 2 nights in Oct 2023
Response from Bhumi on Oct 15, 2023
Thank you Janet for staying with us and giving us a valuable feedback. We always work on the guest's feedback so we can improve .If you have any suggestions, you can always contact us and we can get better experience for you in the near future

10/10 Excellent

Ruoyu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Oct 2023
Response from Bhumi on Oct 11, 2023
Thank you Ruoyu for your valuable feedback. It really means a lot to us. Do visit us again when in this area.

2/10 Terrible

Jasmin

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I reserved a room with 2 beds. I had my 60 year old friend with me and i asked the guy that was working if she could come through the front since the front door was closer to our room he told me no. I got to our room and there was one bed. I slept on the couch which was stained on both sides of the cousin and the bathroom was dirty.
Stayed 1 night in Sep 2023
Response from Bhumi on Oct 11, 2023
We are truly very sorry for the inconvenience. The front door is a security door so it remains locked after hours and the room you were given was much nearer from the back entrance and it was mentioned to you by the front desk. And if we talk about the bed it had pull out couch in it and we do provide extra blankets and linens upon request.

4/10 Poor

Tracy

Stayed 1 night in Oct 2023
Response from Bhumika on Nov 1, 2023
Thank you for staying with us and giving us a valuable feedback. we are sorry you did not have a great experience staying with us. We always work on improvements on the feedback of our guests. If you have any suggestions, you can always contact us and we can get better experience for you in the near future

10/10 Excellent

Jose

Stayed 1 night in Oct 2023
Response from Bhumi on Oct 29, 2023
Thank you Jose. Your feedback means the world to us. This kind of feed back motivates our staff to go above and beyond to make our guests stay memorable and comfortable. We will continue to walk an extra mile and continue to exceed your expectation. Please come back to stay with us, when you are back in the area.

8/10 Good

Ted

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy on and off from the highway.The receptionist was very friendly and accommodating. Our room was quite nice.
Stayed 1 night in Oct 2023
Response from Bhumi on Oct 9, 2023
Thank you Ted for staying with us. We appreciate the effort and time you took out to give us this review. This means a lot to us, and helps us grow. Please do visit us again when you are in the area.

10/10 Excellent

Puran

Stayed 1 night in Oct 2023
Response from Bhumika on Oct 29, 2023
Thank you for your kind words PURAN. Your feedback means the world to us. This kind of feed back motivates our staff to go above and beyond to make our guests stay memorable and comfortable. We will continue to walk an extra mile and continue to exceed your expectation. Please come back to stay with us, when you are back in the area.

6/10 Okay

Rob

Stayed 1 night in Oct 2023
Response from Bhumi on Oct 9, 2023
Thank you Rob for staying with us. We appreciate the effort and time you took to give us this review. This means a lot to us, and helps us grow. Please do visit us again when you are in the area.

8/10 Good

William

The location is not good. The check-in clerk was most helpful
Stayed 1 night in Oct 2023
Response from Bhumi on Oct 5, 2023
Thank you William.. your kind words means a lot to us and we really appreciate that you took time to write a review. We are hoping to see you again when you come to this area.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Dirty Room- No Cleaning-No TV
My Stay was Terrible, Room Chairs and Carper have very Dirty patches, TV was not working, when requested to Turn ON the TV customer service said, they don't know how to do. BreakFast was with Old Bread, which become very hard to eat, Coffee was Terrible. Worst Experience I had.
Stayed 1 night in Sep 2023
Response from nick on Oct 3, 2023
Thank you for staying with us and giving us a valuable feedback. we are sorry you did not have a great experience staying with us. We always work on improvements on the feedback of our guests. If you have any suggestions, you can always contact us and we can get better experience for you in the near future

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was iin close proximity
Stayed 1 night in Sep 2023
Response from Bhumika on Sep 23, 2023
Thank you for your kind words Terry. Your feedback means the world to us. This kind of feed back motivates our staff to go above and beyond to make our guests stay memorable and comfortable. We will continue to walk an extra mile and continue to exceed your expectation. Please come back to stay with us, when you are back in the area.

8/10 Good

Richard

Liked: Staff & service, room comfort
Ok place
Service was excellent. Room was clean. The hotel showed it's age. Breakfast was continental, cereal toast, oatmeal, coffee, tea,and juice. Had to throw out the first 3 slices of bread as they were dried up. Rest were OK
Stayed 2 nights in Sep 2023
Response from Bhumi on Sep 18, 2023
Thank you for staying with us Richard and giving us valuable feedback. We are glad that you enjoyed our service. We will take your point into consideration and will make changes in the storage of bread. We hope to see you again when you are in the area.

8/10 Good

Nankishore

Nice room. Quite dated. Had all amenities.
Stayed 1 night in Sep 2023
Response from Bhumika on Sep 17, 2023
Thank you for your kind words Nankishore. Your feedback means the world to us. This kind of feed back motivates our staff to go above and beyond to make our guests stay memorable and comfortable. We will continue to walk an extra mile and continue to exceed your expectation. Please come back to stay with us, when you are back in the area.