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Reviews of Sir Victor Hotel, part of Sircle Collection

5 out of 5
Sir Victor Hotel, part of Sircle Collection
Rossello 265, Barcelona

Reviews

9.0

Wonderful

Rating 10 - Excellent. 392 out of 642 reviews" "
Rating 8 - Good. 194 out of 642 reviews" "
Rating 6 - Okay. 38 out of 642 reviews" "
Rating 4 - Poor. 9 out of 642 reviews" "
Rating 2 - Terrible. 9 out of 642 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

suveen

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jordi on Jan 15, 2024
Dear Suveen,I apologize if your experience at Sir victor did not meet your expectations. I would really appreciate if you could contact me giving some details about the issues you had during your stay.Kind regards,Jordi IsernGeneral Manager

8/10 Good

benjamin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip review
Overall we enjoyed staying here but there are a few things to note that I wish I had known before booking, especially if travelling with a family. Pros - really comfy beds, and excellent food at Mr. Porter (including the breakfast). Cons - the adjoining room that our kids stayed in had no windows. They were blocked out, so the room was a little oppressive. The indoor pool is adult only. This was a huge bummer as since we were travelling in December when outdoor pools aren't in use, we specifically chose a hotel with an indoor pool only to get there and be told the kids were not allowed in. They also never mentioned this at reception when we asked what time the pool was open until, so our kids were very disappointed. Also, no real special effort for kids (kids robes, teddy bears or toiletries) as I would expect from a 5 star hotel. Worth noting also, that the view from our room was of a rough looking courtyard. No real feel that you are in Barcelona, although at least our room had windows! Overall, a good experience but not what I would expect from a 5 star hotel. Wasn't horrible but would try somewhere else next time.
Stayed 4 nights in Dec 2023
Response from Jordi on Feb 1, 2024
Dear Benjamin,I am grateful for your comments as such information enables us to continually monitor and improve the service we are offering.The Front Desk will be reminded that it must be specified that the pool is for the exclusive use of adults. We will also take into consideration to add some details for the children.Regarding the rooms, some of them have views of Passeig de Gracia, and others have views of the interior garden. If the views are not to your liking, and the capacity allows it, we can always do an up-grade of rooms at the Front Desk. But regarding the family rooms, they all have the same orientation.Thank you for your feedback, we will be improving for future occasions.Best regards,Jordi IsernGeneral Manager

8/10 Good

Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal customer service, very clean and the food was amazing at Mr. Porter’s. The only feedback is that doors to the bathroom and closet didn’t close. The shower door not closing made it difficult to take showers without water leaking. But, that is a building management and design issue and HIGHLY recommend this hotel. This is my third trip to Barcelona and was better than the Majestic down the street especially considering price. Thank you.
Stayed 6 nights in Dec 2023

8/10 Good

Jae Yong, Tenafly

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and friendly staff.
Stayed 5 nights in Nov 2023

6/10 Okay

Joshua

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2023

6/10 Okay

lisa

Travelled with family
Liked: Cleanliness
Great location and neighborhood. Rooms had issues - fire detector was malfunctioning and had to be fixed, bathroom door could not close as it was off the tracks, basin was not draining properly, furniture was not functional as no bedside tables with plugs etc. Complaints were made to the front desk but there was no acknowledgement of discomfort experienced.
Stayed 2 nights in Oct 2023
Response from Myla on Oct 9, 2023
Dear Lisa,Thank you for sharing your feedback. We take your comments seriously and will address these issues promptly to ensure a better experience for future guests. We hope to welcome you in the future.Best regards,MylaTeam Sir Victor

10/10 Excellent

anna

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 5 nights in Sep 2023
Response from Myla on Oct 9, 2023
Dear Anna, Thank your kind review about our location! We can't wait to welcome you back in the very near future. Best wishes, MylaTeam Sir Victor

6/10 Okay

May

Stayed 1 night in Aug 2023

4/10 Poor

Jonathan

Travelled with family and small children
Staying for one night to catch an early plane, the front desk called at 3am to “check that the room was occupied”, waking up my entire family. I have no idea what possessed the staff to think dining at 3am made any sense. The next day they apologized saying that their reservation system was broken. Sir Victor - next time your reservation system is broken do not check it by calling guests rooms at 3am. The rest of the hotel experience was ok but the 3am phone call was unforgivable - and to just say “sorry” is almost more frustrating.
Stayed 1 night in Sep 2023
Response from Fernanda on Sep 7, 2023
Dear Jonathan,Thank you for taking the time to write this review giving us the chance to apologize again for what happened during your stay. We really hope you can give us a second chance so, if you ever come back to Barcelona, you can contact us and we will do our best to offer you an amazing experience at Sir Victor.Best regards,Fernanda, Team Sir Victor

10/10 Excellent

Shlomo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Fernanda on Sep 6, 2023
Dear Shlomo,Thank you very much for this wonderful score! We are glad you have enjoyed your stay with us and we hope to welcome you again in the future!Best regards,Team Sir Victor

2/10 Terrible

Shlomo

Stayed 2 nights in Aug 2023
Response from Fernanda on Aug 31, 2023
Dear Shlomo,We appreciate your feedback regarding your stay. We would really thank you if you could give us some details regarding this low score. It would be really useful to know what made that you have not enjoy your experience.Best regards,Fernanda, Team Sir Victor

10/10 Excellent

Ewelina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from Fernanda on Aug 22, 2023
Dear Ewelina,Thank you for this wonderful score! We are glad you have enjoyed your stay with us. We hope to welcome you again in the future.Best regards,Fernanda, Team Sir Victor

10/10 Excellent

Aviram

Liked: Cleanliness, staff & service, property conditions & facilities
Simply perfect amazing stuff Great facility Definitely will go back again
Stayed 4 nights in Jul 2023
Response from Myla on Jul 18, 2023
Dear Aviram,We're thrilled to hear you had a perfect and amazing experience! Thank you for your kind words. We look forward to welcoming you back soon! Best regards,MylaTeam Sir Victor

10/10 Excellent

Karen, Fairfield

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is upscale with the service you expect from a high end hotel. It’s in walking distance to high end shops, major attractions and great restaurants.
Stayed 3 nights in Jul 2023
Response from Myla on Jul 6, 2023
Dear Karen,We're delighted to hear that you found our hotel upscale and enjoyed the high-end service we strive to provide. Our convenient location and great restaurants is definitely a plus. Thank you for sharing your positive experience!Kind regards,MylaGuest Relations

8/10 Good

Aksarinth

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Hotel is nice design but condition of room is running down. I considered this hotel is 4 star trendy hotel, not full 5 star standard with all factors
Remote control in the room
Stayed 4 nights in May 2023
Response from Myla on Jun 8, 2023
Dear Aksarinth, Thank you for your feedback. We appreciate your comments regarding the room condition and will take them into consideration for future improvements.We look forward to welcoming you back.Best regards,MylaGuest Service

8/10 Good

Dotan, RAMAT HASHARON

Travelled with family
Liked: Cleanliness, property conditions & facilities
Overall nice little hotel with style and chic. Great rooftop bar for drinks and hang out overlooking the streets. Location is excellent at the heart of luxury shopping. Breakfast is a disappointment. Service is extremely slow and buffet selection is very limited.for the three days, there were very few people at breakfast,, at some points we were the only guests. There were at least 5 breakfast staff available but coffees took over 10 minutes. Very disappointing. Other than that, we had a great stay.
Stayed 3 nights in May 2023
Response from Myla on Jun 8, 2023
Dear Dotan,Thank you for staying at Sir Victor Hotel! We are happy to hear that you liked our Rooftop bar and location. It is sad to hear that you weren't happy during your stay with our breakfast. We appreciate your feedback and will work to improve our services.Looking forward to welocme you back in the very near future.Best wishes,MylaGuest Service

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and fantastic SPA Love the decorations and facilities
Stayed 3 nights in May 2023
Response from Myla on Jun 8, 2023
Dear Sharon, Thank you for staying at Sir Victor Hotel and thank you for your lovely feedback!Looking forward to welcome you in the very near future!Have a wonderful week aheadBest regards,MylaGuest Service

10/10 Excellent

Juliana

Travelled with family
Liked: Property conditions & facilities
Great
Stayed 1 night in May 2023
Response from Myla on May 19, 2023
Dear Juliana, Thank you for your amazing review. We look forward to welcoming you back. Best, MylaTeam Sir Victor

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Myla on May 15, 2023
Dear Gina! Thank you for the 5*! Looking forward to welcome you again at Sir Victor Hotel.Warm wishes,MylaFront Desk

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 4 nights in Apr 2023
Response from Myla on May 15, 2023
Dear Mark, Thank you for your kind review and rating. We look forward to welcoming you soon at the Sir Victor Hotel. Best wishes,MylaFront Desk

10/10 Excellent

Nicka

Stayed 2 nights in Feb 2023
Response from Fer on Mar 2, 2023
Thank you Nicka for this wonderful score!Nice to know you enjoyed your stay with us. Best regards,Fernanda, Team Sir Victor

10/10 Excellent

Gerald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff
Stayed 4 nights in Feb 2023
Response from Alicia, team Sir Victor. on Feb 17, 2023
Dear Gerald,Thank your for writing this review! We hope to see you again.

6/10 Okay

Alina

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
The Hotel was very eye pleasing with a modern design and house music at later hours of the night. The “Wifi” was non-existent. Although the staff member assured us it was due over occupancy at hotel, even at the dead of night there was no difference. We couldn’t physically google places to eat nor buy tickets to various attractions. I emailed the hotel before my arrival and although they answered to my initial email, I didn’t receive a follow up regarding critical New Years Eve reservations or give any helpful recommendations. Location was great, right the in the middle of popular shopping venues. The restaurant Mr. Porter that was attached to the hotel, but not in partnership matched the overall vibe and created a unique atmosphere with very tasty cuisine.
Stayed 3 nights in Dec 2022
Response from Myla on Jan 14, 2023
Dear Alina,Thank you for taking the time and share your valueble feedback.It is sad to hear that your experience did not stand up to your expectations.We have taken good note of your concerns regarding our WIFI, and the unanswered email, you can be assured that we will address with our Head Department in question to improve.We are happy to hear that you enjoyed the atmosphere and cuisine in the restaurant Mr Porter and that you appreciated our location. We hope to have the pleasure of welcoming you back to Sir Victor Hotel!Sincerely,Guest Relations Team

10/10 Excellent

HAIA

Stayed 5 nights in Sep 2022

4/10 Poor

santiago

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Unfriendly staff
Stayed 5 nights in Sep 2022
Response from Myla on Sep 25, 2022
Dear Santiago,Thank you for choosing to stay at Sir Victor and thank you for your valuable feedback.Providing the highest level of hospitality is our number one priority and we are saddened to hear that we didn't met your expectations in this occasion.We hope that you will give us the opportunity to welcome you back.With the warmest wishes,MylaGuest Relations

8/10 Good

sonya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Clean good service at the front desk.
Stayed 1 night in Aug 2022
Response from FO Sir Victor on Sep 27, 2022
Dear Sonya,Thank you very much for your nice review. We are glad that you enjoyed your stay with us and we hope to have the chance to welcome you back in the future. Best regards,Sir Victor Team

10/10 Excellent

Yasmine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and amazing room. Rooftop was so nice.
Stayed 3 nights in Aug 2022
Response from Myla on Aug 21, 2022
Dear Yasmine, Thank you for your marvellous feedback of your recent hotel stay! We wish you a great day and hope to see you again in the very near future! Best wishes, Guest Service Team

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Jul 2022

6/10 Okay

Elisabetta

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel très sympa, au centre ville mais dans un quartier calme à quelque pas des principales attractions de la ville.Les chambres sont très grandes, propres et bien décorées. le service est complètement à revoir! pour un 5* il y a vraiment beaucoup à redire! D'abord en arrivant les personnes à l’accueil nous gardent 20 min pour vérifier tous nos passeports sans proposer un verre d'eau ou demander si on a eu un bon voyage.. on sent qu'ils ont envie d'être ailleurs! Pour ma réservation j'avais payé tout à l'avance mais en arrivant à l’hôtel la personne à la réception m'indique qu'il faut que je paye la deuxième nuit. Je lui demande s'il est sûr, et il me dit que oui.. je vérifier sur mon compte et je vois que le montant totale a été déjà débité, je lui indique donc que normalement je ne dois pas payer deux fois.. et seulement à ce moment il me dit "oui en effet, vous avez raison"! On ne demande pas à un client de payer deux fois! on vérifier son dossier avant son arrivé!Le premier petit déjeuner horrible! on arrive à 9h30 (pas 6h du matin) et la salle du petit déjeuner est complètement à dresser! deux dames attendent début, sans dire bonjour ni rien, elles demandent notre chambre. Vraiment pas aimables! on s'assoit au bout de la salle (sans couverts) et on voit qu'une des deux dames commence à dresser à l'autre bout (alors que personne est assis là bas!!) . je lui fais signe de venir à notre table mais rien!j'ai du insister pour qu'elle vienne! à fuir pour le service!!!!!
Stayed 2 nights in Jun 2022
Response from Jordi Isern on Jun 27, 2022
Bonjour Elisabetta, merci bien pour votre commentaire sur notre hôtel. Je suis desolée de ne pas avoir atteint le niveau de service souhaité. On est en train d'améliorer la qualité du service enbouchant de nouvelles personnes. On espère vous voire la procahine fois et vous donner le meilleur service. Si vous pensez en revenir, je serai très content de vous ttendre personalement. Attentement, Jordi Isern

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2022

10/10 Excellent

Hakan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022
Response from Jordi Isern on Jun 27, 2022
Thank you Hakan! Jordi Isern Cluster Manager

2/10 Terrible

Georgina

Stayed 1 night in Jun 2022
Response from Jordi Isern on Jul 1, 2022
Thank you Georgina for your review. Jordi Isern Cluster Manager

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant property on a quiet street yet so close to everything great in Barcelona. Nice sized rooms. Had a courtyard view which was unremarkable but quiet. Since this street is quiet, I would opt for a street view which would allow more light. Huge spacious bathrooms with giant soaking tubs for two.
Stayed 5 nights in May 2022
Response from Jordi Isern on Jun 27, 2022
Thank you Michael for your comment. When you come back to the hotel let us know you want a room with street views (it would be a different balcony without chairs and table) and we will arrange it. Jordi Isern, Cluster Manager

8/10 Good

Mr. and Mrs. James T.

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a really nice place to stay, a good location and friendly service. There could be a bit more space for luggage in the standard rooms.
Stayed 3 nights in May 2022
Response from Jordi Isern on Jun 27, 2022
Thank you Mr and Mrs James T for your review. We recommend you to book a Deluxe room the next time you come back to our hotel. Have a great week, Jordi Isern Cluster Manager

8/10 Good

Joseph Moran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

6/10 Okay

Kim

Disliked: Staff & service
Stayed 5 nights in Apr 2022
Response from Jordi Isern on Jul 5, 2022
Thank you Kim! Have a great day. Jordi Isern Cluster Manager

10/10 Excellent

Yusuf Efe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022
Response from Júlia on Feb 7, 2022
Thank you for your punctuation Yusuf! Wishing you an amazing week, Júlia

10/10 Excellent

Carlo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is beautifully located - the room was spacious and with a great view. Must staff was on top of it. Common areas are beautifully designed. All in all it was a very good experience - and again, the location is unbeatable!
Stayed 7 nights in Dec 2021
Response from Júlia on Jan 11, 2022
Good morning Carlo, Thank you very much for your nice words. It's a compliment for us to know you had fun and enjoyed the whole experience. We hope to see you again if you come back to barcelona :) Have an amazing week, Júlia

10/10 Excellent

Lilia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
el mejor hotel !!, cada vez que regresemos a bcc sin duda nos quedaremos en Sir victor, la ubicación del hotel es inmejorable, el hotel es super hip, moderno, el bar en el lobby , el restaurante, las habitaciones son grandes y cómodas, el servicio del staff es super amable, nos ayudaron a conseguir reservas en restaurantes y nos asistieron en todas nuestras necesidades durante nuestra estadía, nos encanto este hotel
Stayed 2 nights in Oct 2021

10/10 Excellent

Elisabeth

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

8/10 Good

Jacob

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay but not an exceptional stay
I've stayed in almost all of the Sir Hotels, and unfortunately this one did not live up to the expectations. The air con in our room did not work so we had to change rooms. Some of the staff were super friendly and helpful, others were not so much. Some of the pool staff were a bit unfriendly and not eager to help. There were also only 4 sunbeds for the whole hotel, they took the others away to create tables and chairs. The hotel is in great location and they've got some of the bets beds and pillows I've slept on. The hotel in general up close looks a bit tired but we still enjoyed our stay. Sadly this felt more like a 4 star than a 5 star hotel.
Stayed 2 nights in Sep 2021

10/10 Excellent

Eugene David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021

10/10 Excellent

michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My new most fav hotel in Barcelona!
The staff was amazing. so up beat and constantly saying yes for everything. i thought they must be high on something! seriously a fun hotel. great services. awesome free exercise/yoga classes daily. cool rooftop pool and bar area. total flexibility on extending the spa hours. late check out. whatever - it was "yes"! Location was amazing!!
Stayed 2 nights in Jul 2021
Response from Júlia on Aug 6, 2021
Dear Michael, Thank you very much for your nice words. We are glad you have felt this way! Hope to see you next time you visit Barcelona :) Kind regards, Júlia

10/10 Excellent

elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing property
Really great. The spa and gym are stellar. Mr Porter restaurant was amazing. We stayed in room 602 and unfortunately there’s a drumming sound that comes from outside that is associated with the mechanical box. Kept us up for the duration of our stay. I would suggest another room.
Stayed 3 nights in Mar 2020
Response from Guest Relations Department on Mar 11, 2020
Dear Elizabeth, Thank you for staying recently at Sir Victor and taking the time to share your feedback with us. We highly appreciate your kind words about MR PORTER, our spa and gym. We are disheartened to hear that you had an unpleasant experience when you were staying in Sir Victor hotel. We will work harder on improving our standards. We wish you a pleasant day ahead and look forward to welcoming you back! Sincerely, Guest Relations Department

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Júlia Miró, Guest Relations on Dec 10, 2019
Dear Guest, Thank you for your punctuation! Have a great day :) Kind regards, Júlia Miró Guest Relations

10/10 Excellent

Juliano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection
Nothing to complain. The hotel is perfect.
Stayed 2 nights in Oct 2019
Response from Júlia Miró, Guest Relations on Dec 10, 2019
Dear Juliano, Thank you so much for your feedback. Have a great week! Kind regards, Júlia Miró Guest Relations

10/10 Excellent

RJ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant design, great amenities & perfect location.
Stayed 1 night in Sep 2019
Response from Myla Petrivska. Guest Relations on Oct 8, 2019
Dear RJ, Thank you for writing such a delighted review about your recent stay with us! We are thrilled to know that you had such a positive experience. We wish you a pleasant day ahead and look forward to welcoming you back! Best regards, Myla Petrivska Guest Relations

8/10 Good

rodrigo, santiago Chile

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location, good bar, beautifull terrace , very nice staff attention
Stayed 3 nights in Sep 2019
Response from Júlia Miró, Guest Relations on Oct 3, 2019
Dear Rodrigo, Next time we will make your stay unforgetable! Kind regards, Júlia Miró Guest Relations

10/10 Excellent

JP, WA, USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was very friendly and knowledgeable. They were spot on with their restaurant recommendations.
Stayed 6 nights in Sep 2019
Response from Júlia ;Miró, Guest Relations on Oct 2, 2019
Dear JP, Thank you for your feedback! Hope to see you again next time you visit Barcelona. Kind regards, Júlia Miró Guest Relations

10/10 Excellent

reb, philadelphia

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying at this hotel and it did not disappoint. Great vibe, attentive staff, fantastic location, cool rooftop bar along with good food, and one of the best hotel gyms in Barcelona that I’ve ever seen. Will definitely stay here again!!
Stayed 3 nights in Sep 2019
Response from Myla Petrivska. Guest Relations on Sep 30, 2019
Dear Reb, Thank you for writing such an amazing review about your recent stay with us! We are thrilled to know that you had such a positive experience once again. We highly appreciate your kind words and we hope to welcome you back in your new home in Barcelona at Sir Victor Hotel! Warmest regards, Myla Petrivska Guest Relations