Comment from Hotel Management
8-Nov-2016 by Nela Gutiérrez/Guest Experience Manager, Hotel Management
Thank you so much for your valuable opinión about the hotel.
I´m glad to know that you liked the pool terraze, and the drinks at the bar, also the location next to the beach.
I´m very sorry that you found moldy bred at breakfast, I therefore kindly ask you to take this fact as a one-time, isolated human mistake, which will hopefully not be repeated in the future.
Regarding the toilet brush, due to higiene reasons, there is not in the rooms.
Your comments will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services
Once again, thank you so much for your remarks, and hope to welcoming you back in the future.
Mit freundlichen Gruessen,
Guest Experience Manager