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Reviews of Hotel Colón Barcelona

4 out of 5
Hotel Colón Barcelona
Avenida Catedral, 7, Barcelona

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1201 out of 1565 reviews" "
Rating 8 - Good. 261 out of 1565 reviews" "
Rating 6 - Okay. 68 out of 1565 reviews" "
Rating 4 - Poor. 17 out of 1565 reviews" "
Rating 2 - Terrible. 18 out of 1565 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

REBECCA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The junior suite is very luxurious! However it could be more decorative and is pretty empty. Elevator is too small and too slow. Overall excellent customer service. Raquelle was very nice. The roof top can get little busy at night. So if you plan to go there it’s recommended to go on daytime. However when we went there, it was closed for maintenance. That might be unlucky on our part. Overall it is great! We’ll stay here again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all we had a great stay at hotel. Only true downside (which isn’t hotels felt) is noise from street was loud, we had been traveling so we were pretty exhausted and the street noise kept us up, tell wee hours of the night. We paid for the breakfast buffet, I would return just for that it was fantastic. One waitstaff member seemed bothered over guests but every other staff member throughout the hotel was helpful and kind. Maybe she was just having an off week. Staff was very accommodating to holding our luggage before and after check out. We had a wonderful stay and hope to stay again.
Stayed 2 nights in Apr 2024
Response from The Management on Apr 17, 2024
Dear Christian,Thank you for taking the time to provide your feedback.It brings us immense pleasure to know our breakfast buffet stood out as a highlight, and that our efforts in maintaining room cleanliness and providing top-notch amenities were well received. The comfort and satisfaction of our guests are our utmost priorities here at Hotel Colón Barcelona.However, we regret to hear that the vibrancy of our city's nightlife disturbed your rest. While we've designed our rooms to minimize noise and ensure a peaceful stay, we understand that the bustling streets of Barcelona can sometimes be audible. Your feedback is invaluable, and we will continue to seek ways to ameliorate this experience for our future guests.Furthermore, we're delighted that you found our staff to be helpful and accommodating, particularly with luggage storage—it's all part of our commitment to exemplary service. Thank you once again for your kind words and constructive feedback. It is through comments like yours that we continue to enhance our guest experience.We hope to have the opportunity of welcoming you back in the future. Best regards,The Management

10/10 Excellent

Eduard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from The Management on Apr 17, 2024
Estimado Eduard,Le damos las gracias por su excelente valoración!Reciba un cordial saludo y esperamos volver a verle pronto de nuevo.Atentamente,The Management

10/10 Excellent

Susan Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Colon should be a 5 star hotel. It is so beautiful, convenient to everything and the staff is unbelievable. The breakfast is delicious with plenty of options to choose from.
Stayed 4 nights in Apr 2024
Response from The Management on Apr 15, 2024
Dear Ms Michelle,Thank you for positively reviewing your visit.We are thrilled to hear that our hotel's beauty and convenient location greatly contributed to your enjoyable stay. It's rewarding to know that our dedicated staff made a lasting impression and that our breakfast selection met your expectations.Your appreciation for the room cleanliness, overall condition of our hotel, the service provided, and the room amenities is greatly valued. We aim to create memorable experiences, and we're delighted that we succeeded during your visit.We hope that you will return on another occasion. Best wishes,The Management

6/10 Okay

Jeffrey

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Our experience at Hotel Colon was not what we were hoping for, it was very disappointing. On the plus side the Hotel was clean, with a beautifully decorated lobby, nice breakfast and dining room and great views of the Gothic Cathedral. We were in the family penthouse suite, which had an amazing terrace.It was late March and pretty cool outside, but still lovely. The room itself was much smaller than we anticipated. The closet space was completely insufficient. There were only 3 of us, but the pull out was a double so there could have been 4. There was no dresser and only night stand tables, so no drawers. The closet was completely insufficient for a family considering it was the only storage. I've had bigger closets in Paris in a double occupancy room. The pull out was another problem. It set up as pulled out all the time and could not be put back to a couch . We asked the hotel to do so and they said it could not be done without great effort, so they were not going to pull it out each day we just had to live with it in bed mode. The bathroom was also very disappointing as there was a frosted class door on the toilet and shower, but no other door. This makes no sense in a suite for families and photos online were deceptive and did not reveal this or I would not have booked it. Worst of all the staff was about 60/40 on not acting irritated by request that were standard items.
Stayed 6 nights in Mar 2024
Response from The Management on Apr 15, 2024
Dear Mr. Jeffrey,We'd like to thank you for taking the time to review your experience.We are delighted to hear that you appreciated the cleanliness of our hotel, the elegant design of our lobby, and the enjoyable dining experience. It is also heartening to know that the views from our hotel, especially the one of the Gothic Cathedral, added value to your visit.We regret to hear that the size of the family penthouse suite did not meet your expectations and that the closet space was found to be insufficient. We understand how important ample storage is, especially for families. In regards to the pull-out bed, we aim to provide a comfortable and flexible space for all our guests and we are sorry to hear that this was not achieved to your satisfaction. The design of the bathroom is intended to be modern and functional, and we apologize if it did not provide the level of privacy you expected. Please be assured that we take all feedback seriously and continuously strive to improve our accommodations. Furthermore, we are sorry to learn that you felt some members of our staff did not deliver the warm and welcoming service we are known for. We will address this internally to ensure that our service standards are consistently met.Once again, we thank you for your positive remarks regarding the aspects of Hotel Colón Barcelona that met your satisfaction. It is always encouraging to know that our efforts to provide a memorable experience are appreciated.We hope to have the opportunity of welcoming you back in the future. Best regards,The Management

10/10 Excellent

Noel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location! We had the cathedral view and it was worth it. It could get a bit noisy at night but when we closed the doors to the balcony it was quiet. The room did get warm at night so we often left the doors open, and got to hear all the fun going on down in the square. The Gothic Quarter was the best. I am so happy we chose to stay at this hotel.
Stayed 3 nights in Apr 2024
Response from The Management on Apr 15, 2024
Dear Mr. Noel,Thank you for taking the time to share your comments.We are delighted to hear that the views of the cathedral from your room added a special touch to your stay, and that our prime location in the Gothic Quarter allowed you to fully enjoy the charm and offerings of Barcelona.While we regret to hear that you experienced some noise and warmth in the room, we are pleased to know that the situation improved when the balcony doors were closed. Our hotel strives to ensure a comfortable and tranquil environment for all of our guests.Your kind words regarding the cleanliness of our rooms, the overall condition of our hotel, the level of service, and our room amenities are greatly appreciated. It is heartwarming to know that these aspects contributed positively to your satisfaction.We hope to have the opportunity of welcoming you back in the future. Best regards,The Management

6/10 Okay

Tasaddooque

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Didn't like that you have to buy coffee and water in room. Add the cost but don't ask for it. Not good at all.
Stayed 4 nights in Mar 2024
Response from The Management on Apr 15, 2024
Dear Guest,We would like to thank you for this review.We are pleased to hear that you found our hotel conditions and service satisfactory, as we strive to maintain a high standard for our guests. We regret to hear that our policy regarding the additional costs for coffee and water in the room did not meet your expectations. Our aim is to provide an exceptional experience, and we offer a complimentary selection of tea, coffee, and a bottle of water upon arrival, with additional supplies available for a fee. We appreciate your thoughts on this matter and will consider them as we review our services. We hope that the overall amenities of your room contributed positively to your stay and that you were able to enjoy the comfort and design we pride ourselves on.We hope to have the occasion to welcome you again. Kindest regards,The Management

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique and personal attention to our needs. Attention to comfort detail. I would go there again.
Stayed 1 night in Apr 2024
Response from The Management on Apr 15, 2024
Dear Ms Andrea,Please accept our thanks for your kind review.We are thrilled to hear about the unique and personal attention you received during your stay. It is gratifying to know that our attention to comfort detail met your expectations. Your positive remarks on the room cleanliness, overall condition of our hotel, the service provided, and room amenities truly reflect the high standards we aim to uphold at Hotel Colón Barcelona. It brings us great pleasure to learn that you would consider staying with us again.Best wishes,The Management

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Excellent location and quiet! Clean.
Stayed 3 nights in Mar 2024
Response from The Management on Apr 11, 2024
Dear Ms Michelle,Thank you for your visit.We are grateful to you for mentioning the high standards that we set ourselves.While we would like to believe that we provide all the amenities necessary for a comfortable stay we have noted your feedback.We look forward to seeing you again in the future. Kindest regards,The Management

10/10 Excellent

Sonia Elena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is in the heart of the Gotic area, everything is walkable from here, there are train and bus stations that are close by if you want to go around the city. There are so many places to explore just in the Gotic area alone and it's also filled with great restaurants.
Stayed 5 nights in Mar 2024
Response from The Management on Apr 8, 2024
Dear Ms Elena,Many thanks for this high rating.We are thrilled to hear that our location in the heart of the Gothic quarter provided you with a convenient base to explore the vibrant surroundings and that our proximity to public transport was beneficial for your city excursions. It's also wonderful to know that the service, cleanliness of our establishment and the condition of our hotel met your expectations, reflecting our commitment to providing an exceptional environment for our guests.We hope that you will visit us again in the future. Kind regards,The Management

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the best location in Barcelona, this is a fabulous hotel, if possible reserve a room with a view of the Cathedral, it is something special. A must is the rooftop bar for a glass of bubbles. The hotel itself was immaculate, we stayed for 3 days. The staff are very attentive and eager to help, super friendly. We couldn't recommend Hotel Colon too highly!
Stayed 3 nights in Mar 2024
Response from The Management on Apr 8, 2024
Dear Guest,Thank you for taking the time to share your delightful experience at Hotel Colón Barcelona.We are thrilled to hear that our prime location offered you the convenience and pleasure you deserved during your visit to Barcelona. The unique views of the Cathedral are indeed a highlight, and we're glad you were able to enjoy them. Our rooftop bar is also a perfect spot to enjoy a glass of bubbles while taking in the city's ambiance, and we're pleased it was a memorable part of your stay. Furthermore, our staff members are the heart of our hotel, and knowing they provided attentive and friendly service fills us with pride.We are grateful for your high recommendation and eagerly await the opportunity to welcome you back to our hotel in the future. Warm regards,The Management

10/10 Excellent

Dawn, Valrico

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and quiet and really great in location. The rooftop bar is a hidden gem with really nice city views.
Stayed 2 nights in Mar 2024
Response from The Management on Apr 4, 2024
Dear Dawn,Thank you for positively reviewing your visit.We're thrilled to hear that you found our hotel clean and quiet, and appreciated our prime location. It's also wonderful to know that the rooftop bar's city views made a positive impression on you.We hope to see you again soon.Kind regards,The Management

10/10 Excellent

Osiris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel it was very nice,clean and friendly staff
Stayed 3 nights in Mar 2024
Response from The Management on Apr 4, 2024
Dear Mr. Osiris,Thank you for taking the time to share your feedback.We are pleased that you appreciated the high standards and quality service which we strive to uphold. This kind feedback will motivate the entire team to continue pursuing excellence in all that we do.We look forward to welcoming you back on future occasions. Best wishes,The Management

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved this hotel, it was clean, great room, great location, and lovely staff. Can’t recommend highly enough!
Stayed 3 nights in Mar 2024
Response from The Management on Apr 3, 2024
Dear Ms Sarah,Many thanks for this high rating.We're thrilled to hear that our commitment to cleanliness met your expectations and that you enjoyed your room's comfort. It's delightful to know that our strategic location contributed positively to your stay. Moreover, our team is overjoyed by your kind words about their service – they truly aim to make every guest's visit memorable.We look forward to the pleasure of seeing you again in the future. Kind regards,The Management

10/10 Excellent

Valerie St

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms and balcony views to the cathedral! Amazing rooftop bar and cathedral views!
Stayed 2 nights in Feb 2024
Response from The Management on Mar 27, 2024
Dear Ms Valerie,Thank you for positively reviewing your visit.We're thrilled to hear that the views from your room and our rooftop bar exceeded your expectations. It's always a pleasure to know that our guests enjoy the magnificent vista of the Cathedral, which is one of our hotel's highlights. Additionally, we're delighted that the cleanliness of our rooms, our hotel's condition, and the service provided by our team met your standards of excellence. Your appreciation for the room amenities is equally gratifying, as we strive to offer a comfortable and memorable stay.We hope to see you again soon.Kind regards,The Management

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time visiting Barcelona. After some research, we knew we wanted to stay in the Gothic Quarter area. This hotel is located right across the courtyard from the Cathedral de Barcelona. The rooftop bar allows for picturesque views of the Cathedral and surrounding area. There was a line in front of the hotel each night of our stay for bar access, however hotel guests take presidents and are granted seats. We found several unique tapas bars along the surrounding alleys & were never disappointed with the food and wine selection. In addition, the Mercer de Santa Catarina was a 4 minute walk from the hotel. There we enjoyed a quick & satisfying breakfast and shopping for gifts & treats to bring home. All cured meats, cheeses, and preserved vegetables are available in vacuum sealed bags for travel. Along with easy locations for tapas and shopping, we were able to walk about 20 minutes to Sagrada Familia. Be sure to purchase tickets on the official website a few weeks in advance to guarantee entree. The hotel lobby is elegant, our room was clean, pushed together twin beds were still comfortable. The only suggestion I have, do not pay extra for breakfast included in your stay. If you can wait until the usual 9:00am opening hours, there are several cafes for coffee & pastries, and the market has 2 bars/cafes with coffee, cava, pastries, and various traditional breakfast dishes.
Stayed 3 nights in Mar 2024
Response from The Management on Mar 27, 2024
Dear Ms Diana,We would like to thank you for this review about your recent experience with us.We're thrilled you enjoyed the picturesque views from our rooftop bar and the priority seating offered to our hotel guests. It's wonderful to hear that the location served you well for exploring the Gothic Quarter and we appreciate your kind words about the elegance of our lobby and the cleanliness of your room.We look forward to seeing you again in the future. Kindest regards,The Management

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Winderful
Stayed 2 nights in Mar 2024
Response from The Management on Mar 27, 2024
Dear Mr. Ron,Thank you for your positive review, we appreciate it.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on future occasions. Best wishes,The Management

10/10 Excellent

Robert Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Hotel Colon on our recent first visit to Barcelona. I wouldn’t think of staying anywhere else. The central location was ideal. The staff is top notch. And—you won’t find a better breakfast !! We will certainly return!
Stayed 5 nights in Mar 2024
Response from The Management on Mar 27, 2024
Dear Mr. Raymond,We would like to thank you for this positive review.We're thrilled to hear that you found our central location to be ideal for your visit to Barcelona. It's wonderful to know that our staff made such a positive impression and that you thoroughly enjoyed our breakfast offerings. We're also delighted that the cleanliness and condition of our hotel met your expectations, along with the amenities provided in your room.We look forward to welcoming you back on future occasions. Best wishes,The Management

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from The Management on Mar 26, 2024
Estimada Sra. Karen,Muchísimas gracias por haber valorado tan positivamente a nuestro Hotel.Con gran satisfacción recibimos su inmejorable apreciación global que nos da idea de que ha disfrutado de una excelente experiencia.Esperamos poder disfrutar nuevamente de su compañía en un futuro próximo. Saludos cordiales,The Management

10/10 Excellent

Milena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, great location
Stayed 4 nights in Mar 2024
Response from The Management on Mar 20, 2024
Dear Ms Milena,It was a pleasure to receive this great review.We are delighted to hear that you enjoyed our convenient location and facilities.We look forward to welcoming you back on a future visit.Kind regards,The Management

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brilliant location, really friendly and helpful staff
Stayed 2 nights in Mar 2024
Response from The Management on Mar 19, 2024
Dear Ms Katie,Thank you for such a positive review.We're thrilled to hear that our prime location added value to your stay and that you found our staff to be friendly and helpful, truly embodying the welcoming spirit we strive for. Your appreciation for the room's cleanliness and the overall condition of our hotel is greatly acknowledged, as we take pride in maintaining a high standard for our guests. It's also rewarding to know that the amenities provided in your room met your expectations, contributing to a comfortable and enjoyable visit.We look forward to welcoming you back for another excellent experience with us. Kind regards,The Management

6/10 Okay

Carlos Mendones

Travelled with group
Liked: Cleanliness, staff & service
There was no telephone at our room. There was hairline crack on our toilet sink.
Stayed 5 nights in Feb 2024
Response from The Management on Mar 19, 2024
Dear Carlos,Thank you for taking the time to provide your feedback.We're pleased to note that you found our service commendable and our room cleanliness satisfactory. Our team takes great pride in maintaining high standards and your acknowledgment is truly valued. However, we regret to hear about the issues you encountered with the room amenities. We also understand that the crack in the toilet sink can impact the overall experience and we will certainly look into this matter. Rest assured that we constantly strive to provide a comfortable and enjoyable stay for all our guests.We hope to have the opportunity of welcoming you back in the future. Best regards,The Management

10/10 Excellent

Beatriz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is centrally located. Staff is professional and most helpful. Cathedral across the plaza is most attractive. Excellent shops and restaurants in the beautiful area.
Stayed 1 night in Mar 2024
Response from The Management on Mar 19, 2024
Dear Ms Beatriz,Thank you for your visit.We're thrilled to hear that our central location added convenience to your stay and that our staff's professionalism and helpfulness met your expectations. The Cathedral's proximity is indeed one of our highlights, and we're glad it contributed to your positive experience. Furthermore, it's rewarding to know that the variety of shops and restaurants in our charming area enhanced your visit. We take pride in maintaining our rooms to the highest standards of cleanliness, and your appreciation of the hotel's condition, services, and amenities truly means a lot to us.We look forward to the pleasure of welcoming you back. Many thanks again,The Management

10/10 Excellent

Kevin

Travelled with family
Liked: Staff & service, property conditions & facilities
👍
Stayed 1 night in Mar 2024
Response from The Management on Mar 18, 2024
Dear Mr. Kevin,Thank you for your positive review, we appreciate it.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We look forward to welcoming you back on future occasions. Best wishes,The Management

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Management on Mar 9, 2024
Dear Ms Mary,Thank you very much for this kind review.We are pleased that we were able to meet your expectations.It would be our pleasure to have you return on another occasion. Very best wishes,The Management

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Colon in Barcelona was great! The staff were professional, and very helpful. Breakfast was fresh and delicious. The hotel is in a perfect location, surrounded by good restaurants and street musicians every evening. I highly recommend Hotel Colon for your next stay in Barcelona.
Stayed 7 nights in Feb 2024
Response from The Management on Mar 9, 2024
Dear Ms Kelly,Please accept our thanks for your kind review.We're delighted to hear that our team's professionalism and helpfulness met your expectations and contributed to a positive experience. It's also wonderful to know that the breakfast served was fresh and to your liking, and that our central location enhanced your stay, surrounded by the vibrant atmosphere and local musicians. Our team strives to offer a welcoming environment and we're thrilled that we could make your visit memorable.We look forward to welcoming you back on a future visit.Kind regards,The Management

10/10 Excellent

Ann

Travelled with group
Liked: Amenities
Hotel Colón Barcelona is walking distances to the Gothic quarter, La Rambla, El Mercado Bocqueria, besides all the tapas eateries, cafes, pastry shops. The hotel was very clean and immaculate; The hotel staff and front desk is always cordial, friendly and provided assistance with sighs and directions. I would return to Hotel Colón again for my future stay.
Stayed 10 nights in Feb 2024
Response from The Management on Mar 9, 2024
Dear Ms Ann,It was a pleasure to receive this great review.We're delighted to hear that our prime location provided convenient access to the Gothic quarter and local culinary delights. It is a pleasure to know that the cleanliness of Hotel Colón met your expectations, as we strive to maintain impeccable standards. Our front desk team appreciates your kind words and is always eager to assist with making our guests' stay memorable. We look forward to welcoming you back in the future.Kind regards,The Management

10/10 Excellent

martin james

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from The Management on Mar 5, 2024
Dear Mr. Martin,Thank you for providing us with feedback about your recent experience.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to welcoming you back on future occasions. Best wishes,The Management

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very nice and walking distance to everything we wanted to see
Stayed 4 nights in Feb 2024
Response from The Management on Mar 5, 2024
Dear Mr. Steven,Thank you for positively reviewing your visit.We're thrilled to hear that our prime location made your visit to the city more enjoyable and that the cleanliness of our rooms met your expectations. It's also gratifying to know that you were satisfied with the overall condition of our hotel and the level of service provided by our team. Additionally, we're glad that the amenities in your room contributed to a comfortable stay.We look forward to welcoming you back on future occasions. Best wishes,The Management

6/10 Okay

Benjamin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is lovely. The staff is quite helpful. The view is terrible. Unless maybe you are on floor 5(top) you will be staring at trees and have no view of the amazing cathedral. The listing does not suggest this at all.
Stayed 3 nights in Feb 2024
Response from The Management on Mar 5, 2024
Dear Mr. Benjamin,Thank you for taking the time to share your comments.We're delighted to hear that you found our property lovely and our team helpful. Your compliments on the cleanliness and condition of our hotel are greatly appreciated, and it's rewarding to know that our efforts are making a positive impact. However, we regret to hear that the view from your room did not meet your expectations. While some of our rooms offer views of the Cathedral, not all rooms have this feature and the natural foliage may occasionally obstruct views from certain angles. We strive to ensure that all our guests have a memorable stay and we're sorry if this aspect did not enhance your experience.We hope to have the opportunity of welcoming you back in the future. Best regards,The Management

6/10 Okay

Michael

Travelled with partner
Liked: Cleanliness, staff & service
There was no way to contact the front desk and when we advised them they did not rectify the situation. Room was directly under a construction site and facing street with garbage recycling pick up very noisy.
Stayed 1 night in Feb 2024
Response from The Management on Mar 5, 2024
Dear Michael,Thank you for taking the time to share your comments.We regret to hear about the noise disruption and the issues you faced with room amenities. While our windows are double-glazed to minimize street noise, we understand that the comfort of our guests is paramount and we are constantly working on improvements. We also apologize for any inconvenience caused by the lack of direct communication with our front desk, and we're taking steps to ensure that our guest service is as responsive and efficient as possible.We hope to have the opportunity of welcoming you back in the future. Best regards,The Management

10/10 Excellent

Shirllie Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful. Well maintained and very clean. The staff weee helpful and kind! It was close to everything.
Stayed 5 nights in Feb 2024
Response from The Management on Mar 5, 2024
Dear Ms Shirllie,Thank you for your feedback.We are thrilled to hear that our team's helpfulness and kindness stood out during your stay, and that our property's cleanliness met your expectations. Our central location is indeed one of our top positive points, and it's wonderful to know that you found it convenient for exploring the city. The well-maintained condition of our hotel is something we take great pride in, and your appreciation for this aspect is very encouraging for us.We look forward to welcoming you back. Best regards,The Management

8/10 Good

Maud

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for exploring Barcelona on foot. Plenty of restaurants, bakeries, shops etc nearby. The sound proofing in the hotel is not great and you will hear the other quests moving around, and cleaning on Sunday morning started around 0700. But I would go back and stay again.
Stayed 3 nights in Feb 2024
Response from The Management on Mar 5, 2024
Dear Maud,Thank you for sharing your review.We're delighted to hear that our prime location served as a perfect base for your explorations around Barcelona, and it's great to know that the variety of local amenities added to the enjoyment of your stay. We appreciate your candid feedback regarding the soundproofing; although our rooms are designed with soundproof windows to minimize street noise, we understand that this may not always provide the complete silence some guests may expect, especially during the early hours. Please be assured that we continuously strive to improve our guest experience and your comments are invaluable in this process.We do hope to welcome you back in the future.Best wishes,The Management

10/10 Excellent

Ana, Hialeah

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Things we liked - best location, best customer service we have ever had, they offered us complementary transportation to the train station. Again, The customer service is 10 stars….. Things we had problems with - no air conditioning available during our visit ( late february ) while temperatures are low this rime of year, there are exceptions like in our case. Our room was very hot, about 70-73 degrees inside. It was very difficult to sleep at night even with the small fan they provided. Another problem is there was 1 elevator broken during the 3 days we stayed, the other one available is very small and was very busy all the time. We had to climb 5 flights of stairs several times. Overall, we gave 5 stars because the staff and customer service was outstanding!!!!!!
Stayed 3 nights in Feb 2024
Response from The Management on Mar 5, 2024
Dear Ms Ana,We really appreciate your feedback.It's truly uplifting to hear that you found our customer service to be exceptional and that our location served you well. Regarding the air conditioning, while our rooms are indeed equipped with individual climate controls for guest comfort, we regret to hear that the temperature in your room was not as cool as you would have liked. We appreciate you bringing the elevator situation to our attention; we always aim to ensure all our facilities are in excellent working order for the convenience of our guests.We are thrilled that despite these issues, you felt compelled to rate us with 5 stars, highlighting the commitment and dedication of our team.We hope to see you again in the future.Best regards,The Management

4/10 Poor

Luis

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel is in a great location, however it’s mostly a tourist area. At some point you need to try authentic food and it’s hard to find there. The bathrooms in the hotel also flood, so this hotel really deserves just one star for not getting the basics right.
Stayed 3 nights in Feb 2024
Response from The Management on Mar 5, 2024
Dear Mister Luis,Thank you very much for your review.We're delighted to hear that you found our location to be great, right in the heart of Barcelona with the Gothic neighborhood and stunning views of the Cathedral at your doorstep. We regret to hear about the issues you experienced with the bathroom. Our team strives to maintain all facilities in excellent condition, and we'll look into your feedback to ensure our bathrooms meet our high standards of cleanliness and functionality.We hope you will consider staying with us again in the future. Best regards,The Management

10/10 Excellent

Ronald

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel Colon was excellent overall. However, one of the two elevators was out of service during the 2 days of our stay. That is unacceptable, given the size and slow speed of the other elevator.
Stayed 2 nights in Feb 2024
Response from The Management on Feb 21, 2024
Dear Ronald,We'd like to thank you for taking the time to review your experience.We are delighted to hear that you found our service exemplary and our room amenities to your satisfaction. It is rewarding to know that our efforts to maintain cleanliness meet the high standards we strive for. Regarding the elevator situation, we truly apologize for any inconvenience this caused during your visit. We understand that having one of the elevators out of service can impact our guests' experience, and we continuously work to ensure that all our facilities are in top-notch condition to prevent such occurrences.We hope to welcome you back.Kind regards,The Management

10/10 Excellent

Tak

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel location is perfect to explore the traditional side of the city. Staff are very friendly and helpful.
Stayed 3 nights in Feb 2024
Response from The Management on Feb 21, 2024
Dear Tak,We would like to thank you for this positive review of your experience with us.It's fantastic to hear that our prime location provided the perfect base for you to explore the city's traditional charm. We're also thrilled that our staff's friendliness and helpfulness made a positive impact on your stay. Your kind words about the cleanliness of our rooms and the overall hotel condition are much appreciated, and it's wonderful to know that our room amenities met your expectations.We look forward to welcoming you back on your next visit.Best wishes,The Management

10/10 Excellent

Michelle, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved Hotel Colon. It was in the middle of everything. The hotel is modern with an old world feel. The staff were all gracious and accommodating. Definitely will stay here again.
Stayed 1 night in Dec 2023
Response from The Management on Feb 14, 2024
Dear Michelle,Thank you for your positive feedback.We are thrilled to hear that our central location added to the convenience of your stay and that the blend of modern amenities within our historical ambiance met your expectations.Our team is rewarded by your kind words about their gracious and accommodating service, and it's wonderful to know that these efforts resonated with you.We hope you will return for another memorable stay.Best wishes,The Management

10/10 Excellent

Laura Kathrine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly hotel
Stayed 1 night in Jan 2024
Response from The Management on Feb 14, 2024
Dear Laura,Thank you for such a positive review.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.It would be our pleasure to have you return on another occasion. Very best wishes,The Management

10/10 Excellent

Nick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent overall experience at this property. Their rooms are all beautiful and have amazing views, particularly the terrace views. Staff was warm and inviting. I highly recommend this hotel.
Stayed 4 nights in Jan 2024
Response from The Management on Feb 14, 2024
Dear Nick,Thank you for providing us with feedback about your recent experience.We're thrilled to hear you enjoyed the beautiful rooms and that the views from our terrace added a special touch to your stay. It's wonderful to know our staff's warm welcome made a lasting impression. Your mention of our room cleanliness, hotel condition, and amenities is greatly appreciated, and it reflects our commitment to providing exceptional service and accommodation.We look forward to welcoming you back in the future for another pleasant stay,The Management

10/10 Excellent

John Preston

Liked: Cleanliness, staff & service, property conditions & facilities
The staff provided exceptional service and was very professional!!!
Stayed 6 nights in Jan 2024
Response from The Management on Feb 2, 2024
Dear Mr Preston,Thank you for providing us with feedback about your recent experience.We are thrilled to hear about your positive experience with our team's exceptional service and professionalism.We hope to see you again soon for another enjoyable experience.Best wishes,The Management

8/10 Good

Brielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was absolutely beautiful! Location was perfect. Right across from the cathedral with stunning views. We walked around the entire area to get to almost every restaurant and shop we wanted to go to! Taxi station right next to the entrance was very convenient. Room was surprisingly spacious however, on our first night the air conditioning stopped working and the heat kicked on. We went to call the front desk and our phone wasn’t working. Not the biggest deal, we walked down and they said they would send a technician up to fix it. We went out for the day and when we got back I don’t think it was fixed but we only had one more night so we slept with the balcony door cracked. Wasn’t the worst thing in the world and everything else about this beautiful hotel made that small inconvenience even smaller. We would absolutely return.
Stayed 2 nights in Jan 2024
Response from The Management on Feb 2, 2024
Dear Brielle,We would like to thank you for this review about your recent experience in our hotel.We're delighted to hear you enjoyed the stunning views of the cathedral and our hotel's prime location, making your exploration of the area convenient. It's wonderful to know that the spaciousness of your room added to your comfort. We regret to hear about the issues with the air conditioning and the phone in your room. While our rooms do feature individual air conditioning controls for our guests' convenience, we apologize that this was not functioning optimally during your stay. Your satisfaction is important to us, and we appreciate you bringing this to our attention.It would be a pleasure to have you return. Best wishes,The Management

10/10 Excellent

Janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Colon is in an ideal location for seeing the sites of Barcelona. From its location everything is walkable, and the variety of restaurants, shopping and entertainment is endless. I would definitely recommend this hotel with its old world charm.
Stayed 4 nights in Jan 2024
Response from The Management on Jan 25, 2024
Dear Janice,Thank you for taking the time to share your review with us.We're delighted that you appreciated our central location, which indeed makes exploring Barcelona's sights and enjoying local dining and shopping a breeze. It's also rewarding to hear that the hotel's historic charm contributed positively to your stay. Our team strives to maintain a high standard of cleanliness and service, and your acknowledgement of these efforts is much appreciated.We look forward to welcoming you back on a future occasion.Best regards,The Management

10/10 Excellent

Maria Lourdes

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. The staff are friendly and helpful. We will definitely refer friends to stay here if they visit Barcelona
Stayed 2 nights in Jan 2024
Response from The Management on Jan 25, 2024
Dear Maria Lourdes.Thank you very much for sharing your positive review.We're thrilled to hear that our staff made a positive impact on your stay and that you found the cleanliness of our rooms and the overall condition of the hotel to be exemplary. It's feedback like yours that make our commitment to providing exceptional service all the more worthwhile. Our team takes great pride in the central location and the stunning views from our panoramic terrace, and we're delighted that these features contributed to your enjoyment.We look forward to welcoming you back on a future occasion.Best regards,The Management

8/10 Good

david

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can't beat love cation in the Gothic quarter. The cathedral is a huge attraction that draws in crowds of tourists . Food choices abound , shopping , walking The hotel itself is under some renovations .
Stayed 5 nights in Jan 2024
Response from The Management on Jan 25, 2024
Dear David,Thank you for providing us with feedback about your recent experience.We're thrilled to hear that you appreciated our prime location in the Gothic quarter and the proximity to the cathedral and various dining and shopping options. It's great to know that the cleanliness of our rooms and the service provided by our team met your expectations. Our hotel is undergoing some renovations, and we appreciate your patience as we strive to enhance our guest experience.We would love to have you return in the future.All the best,The Management

10/10 Excellent

daniel

Stayed 7 nights in Jan 2024
Response from The Management on Jan 25, 2024
Apreciado Daniel ,Muchas gracias por haber elegido el Hotel Colón.Su valoración nos da idea de que pudo disfrutar de una estancia increíble y agradable en nuestras instalaciones.A la espera de tener una nueva oportunidad de atenderle y prestarle nuevamente la mejor de nuestras atenciones, nos despedimos cordialmente.¡Hasta pronto!The Management

8/10 Good

Devin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Our only criticism was not being notified of the construction on the third floor and elevator, which woke us up every morning. It would have been nice to be notified so we were prepared.
Stayed 8 nights in Jan 2024
Response from The Management on Jan 25, 2024
Dear Devin,We'd like to thank you for taking the time to review your experience.We're pleased to hear that you were satisfied with the cleanliness of your room, the overall service, and the amenities provided. However, we sincerely apologise for any inconvenience caused by the construction and the elevator noise during your stay. While we aim to maintain our facilities to the highest standard, we regret we did not communicate the ongoing work effectively to you. Please rest assured that we have noted your feedback, as it is crucial for us in improving our guest experience.We hope to welcome you back. Best wishes,The Management

10/10 Excellent

Shirish Shidhart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from The Management on Jan 15, 2024
Apreciado Sr. Shirish,Nos alegra saber que ha podido disfrutar de su estancia con nosotros. Siempre realizamos el mayor de los esfuerzos por dar a nuestros clientes el mejor servicio y nos alegra que así lo haya percibido. Su satisfacción es nuestra mayor recompensa.Esperamos volver a recibirle en su próxima visita. Saludos cordiales,The Management

10/10 Excellent

Igor

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place! Highly recommend!
Stayed 1 night in Jan 2024
Response from The Management on Jan 15, 2024
Dear Igor,Thank you for providing us with feedback about your recent experience.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.The entire team look forward to welcoming you back on a future visit.Kind regards,The Management

10/10 Excellent

Alisha Joy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful property, and the location couldn’t be beat, right in the heart of the gothic quarter. The staff were kind and friendly, and the restaurant was fantastic. Highly recommend.
Stayed 3 nights in Jan 2024
Response from The Management on Jan 15, 2024
Dear Alisha,Thank you for sharing your review.It's wonderful to hear that our prime location in the Gothic Quarter significantly enhanced your stay. Our team takes great pride in offering warm hospitality, so knowing our staff made a positive impact is truly gratifying. Additionally, we're delighted that you enjoyed the culinary experience at our restaurant, which we strive to make memorable for our guests.We look forward to seeing you again on your next stay.Best wishes,The Management