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"The staff was fine. Some people seemed very happy to help, most only communicated via nods. The best staff was at the cafe, they were always friendly. We wish the pool was open a bit later, the bar is staffed but the area near the pool was empty most nights. The evenings on the resort were surprisingly quiet, there’s almost no nightlife. The AC in our room was stuck at 20C, we asked many times to have it unlocked or at least turn it to 22C, but didn’t get it. The restaurants were meh. Skip Maya, Sofra was great, the seafood tavern was pretty good too! Honestly the buffet was pretty good, the food was consistently tasty and we ended up opting to just eat at the buffet for dinner most nights. Overall we enjoyed the stay, the room was very nice, just needed a good dusting up high (I’m 6’3” and could see a thick layer of dust on the tops of most furniture). The swim up pool was awesome to relax in and sit by during the evenings."

"Overall, enjoyed my week at this hotel and would stay again. The rooms are nice, spacious and clean. Location is great and rates very reasonable. The breakfast buffet is reasonable but gets old quickly. Some of the staff could be friendlier, specifically the staff at the pool. I almost felt I was bothering them when I needed towels or ordering lunch which I did only once. The staff at front desk were great at check-in and when they ordered taxi for me."

"We stayed in the ocean blue wing it was a beautiful room with fabulous view. The beaches at property are great, and staff super friendly and kind. We had a great time and will be back."

"Perfect location. Very easy to work with. Need more bed covers for visitors from US who are used to blankets. Need to offer more & larger towels. Would stay here again but would bring blanket & large towel."

"Would not recommend if you’re accessible. There are no elevators, no body helps you with your luggage’s. The bar staff are very friendly. Reception is rude, and need to be trained properly as each person said something different. "

"Hotel en buena ubicación-habitación limpia."

"This was the worst Dreams I’ve ever stayed at! The food was terrible, even the premium options. Most of the staff was very unfriendly and some were even rude."

"The best place to be"

"Fresh breakfast and did have an ocean view"