4 outdoor pools, sun loungers

Reviews of Colony Club by Elegant Hotels

4.5 out of 5
Colony Club by Elegant Hotels
Porters, Holetown, St. James

Reviews

8.8

Excellent

Rating 10 - Excellent. 238 out of 399 reviews" "
Rating 8 - Good. 110 out of 399 reviews" "
Rating 6 - Okay. 32 out of 399 reviews" "
Rating 4 - Poor. 10 out of 399 reviews" "
Rating 2 - Terrible. 9 out of 399 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Jane

Travelled with family
The hotel was nice. The staff was AMAZING very nice and helpful. The value of what we paid was not what we expected. The hotel needs major updates. The bathrooms especially but otherwise the rooms are nice. But the price has to be revised because it’s very expensive compared to what you are receiving in return. Only 1 meal a day and no drinks. But because we were looking for rest and relaxation I guess it worked out.
Stayed 7 nights in Mar 2024

10/10 Excellent

Mark

Travelled with family
What an amazing stay! Much needed when coming from NY! Staff was absolutely the best! Hate to leave!
Stayed 4 nights in Feb 2024

6/10 Okay

Violet

Travelled with partner
Disliked: Property conditions & facilities
The shower/ bath arrangements in our room 307 were just not safe. There was also a leak in the roof of the bathroom which despite informing maintenance about no one looked at during our stay. The hotel is closing in April for a much needed refurb so some, though not all, of the staff were certainly demotivated.
Stayed 5 nights in Jan 2024
Response from Kay on Jan 31, 2024
Dear Violet,Thank you for your feedback!We sincerely apologize for the inconveniences caused to you during your stay with us.We look forward to welcoming you again after our refurbishments.Sincerely,Management

10/10 Excellent

Concetta

Stayed 5 nights in Jan 2024
Response from Kay on Jan 24, 2024
Dear Concetta,Thank you for staying with us, please come again soon!Sincerely,Management

10/10 Excellent

jocelyne

Liked: Property conditions & facilities
loved the location of the hotel love the architecture and happy to hear renovations will take place, keeping the style intact
Stayed 1 night in Jan 2024
Response from Kay on Jan 17, 2024
Dear Jocelyne,Thank you for choosing to stay with us. We are pleased that your stay was enjoyable.We look forward to welcoming you back after our renovations.Sincerely Management

4/10 Poor

Andrew

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Considering the exorbitant cost for one night at nearly 1300 USD I was disgusted. The rooms are very old and poorly appointed. The service in the restaurant and bar can only be described as “lack lustre” and I won’t be staying again until it’s been fully refurbished which starts in May.. and it’s closed for a year so there is a warning there.
Stayed 1 night in Jan 2024
Response from Kay on Jan 17, 2024
Dear Andrew,We are deeply disappointed to hear that you had such a negative experience at our hotel.We understand that we fell short of your expectations, and we sincerely apologize.We assure you that we take all guest feedback seriously and is committing to providing the highlight level of service to all our guests.We hope to have the opportunity to welcome you back.SincerelyManagement

8/10 Good

norman J, new york

Stayed 7 nights in Dec 2023
Response from Kay on Jan 17, 2024
Dear Norman J,Thank you for staying with us!We look forward to seeing you again.SincerelyManagement

8/10 Good

James

Stayed 2 nights in Jan 2024
Response from Kay on Jan 31, 2024
Dear James,Thank you for staying with us.Please come again soon!Sincerely,Management

10/10 Excellent

Shamli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful and clean beach property. Room was spacious and decent breakfast buffet.
Stayed 3 nights in Dec 2023
Response from Kay on Jan 1, 2024
Dear Shamli,Thank you for choosing Colony Club for your holiday.We are thrilled to know that you enjoyed your stay.Please come again!Sincerely Management

8/10 Good

Pedro

Stayed 2 nights in Dec 2023
Response from Karene on Dec 20, 2023
Dear Pedro,Thank you for staying with us. Please come again soon!SincerelyManagement

6/10 Okay

Vinay

Stayed 9 nights in Dec 2023
Response from Kay on Dec 20, 2023
Dear Vinay,Thank you for staying with us once more!Please come again soon!Sincerely Management

10/10 Excellent

Carolyn

Stayed 7 nights in Dec 2023
Response from Kay on Dec 20, 2023
Dear Carolyn,Thank you for choosing to stay with us!It looks like you had a great stay, please come again soon!SincerelyManagement

6/10 Okay

Glenn

Stayed 3 nights in Nov 2023
Response from Kay on Dec 20, 2023
Dear Glenn,Thank you for choosing Colony Club for your recent stay.I hope you choose to stay with us again when your travels bring you back to the area.SincerelyManagement

8/10 Good

Martin

Stayed 10 nights in Dec 2023
Response from Kay on Dec 20, 2023
Dear Martin,Thank you for choosing Colony Club for your stay.It looks like you had a great stay! Please come again soon!Sincerely,Management

10/10 Excellent

Philip

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
A great property with lots of intimate spaces, great pools, beach, amenities, layout and food service, and a variety of rooms to choose from. Good service. Everything we need to unwind, relax and enjoy time togetherl
Stayed 2 nights in Dec 2023
Response from Kay on Dec 20, 2023
Dear Philip,Thank you for choosing Colony Club for your holiday.We are thrilled to know that you had an amazing stay with us. Please come again soon!Sincerely,Management

6/10 Okay

Michael

Travelled with family
Stayed 2 nights in Dec 2023
Response from Kay on Dec 20, 2023
Dear Michael,Thank you for choosing Colony Club for your stay!We look forward to seeing you again soon!SincerelyManagement

8/10 Good

Graham

Stayed 3 nights in Dec 2023
Response from Kay on Jan 1, 2024
Dear Graham,Thank you for staying with us.Please come again!Sincerely,Management

8/10 Good

Mrs Susan

Travelled with family
Disliked: Property conditions & facilities
Stayed 9 nights in Nov 2023
Response from Kay on Dec 20, 2023
Dear Mrs. Susan,Thank you for staying with us!It looks like you had a great stay! Please come again soon!Sincerely,Management

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the staff, property, food. We've been coming yearly for 2 weeks for 17 years. I think that says everything. :):)
Stayed 19 nights in Nov 2023
Response from Kay on Dec 20, 2023
Dear Ann,Thank you! Thank you! for your continuous loyalty to Colony Club! it is greatly appreciated.We look forward to seeing you after our refurbishments!Sincerely,Management

10/10 Excellent

John, London

Stayed 1 night in Dec 2023
Response from Kay on Jan 1, 2024
Dear John,Many thanks for staying at the Colony Club.Please come again soon.Sincerely,Management

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Nov 2023
Response from Kay on Dec 20, 2023
Dear Joanne,Thank you for staying with us! It looks like you had a great stay!Please come again soon!SincerelyManagement

8/10 Good

Martin

Stayed 7 nights in Nov 2023
Response from Kay on Dec 20, 2023
Dear Martin,Many thanks for staying with us!Please come again soon!Sincerely,Management

10/10 Excellent

Phoebe

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful stay
Stayed 9 nights in Nov 2023
Response from Kay on Dec 20, 2023
Dear Phoebe,Thank you for staying with us!It looks like you had a great stay! Please come again soon!Sincerely,Management

8/10 Good

Charles

Stayed 6 nights in Nov 2023
Response from Kay on Dec 20, 2023
Dear Charles,Thank you for choosing Colony Club for your stay.Please come again soon!SincerelyManagement

6/10 Okay

Jonathan

Stayed 9 nights in Nov 2023
Response from Kay on Dec 20, 2023
Dear Jonathan,Thank you for staying with us!Please come again soon!Sincerely,Management

4/10 Poor

John

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Great location and good beach. Property is tired and needs knocking down and rebuilding - some parts look like a prison!! Round the Tennis Courts was disgraceful. Access to pool view rooms was similar to Alcatraz!! Most staff friendly but lots didn't want be there!
Stayed 1 night in Nov 2023
Response from HB on Nov 24, 2023
Thank you for your comments much appreciated, we will work on improving the guest experience.

6/10 Okay

Keith

Stayed 9 nights in Nov 2023
Response from Kay on Dec 20, 2023
Dear Keith,Thank you for staying with us!Please come again soon!SincerelyManagement

6/10 Okay

Laura

Business traveller
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Improvements on the way
Hotel concept is nice but rooms are very run down room. I read that they will be doing an update for all the property. They promised a welcome cocktail and I never saw it.
Stayed 1 night in Nov 2023
Response from HB on Nov 24, 2023
Thank you for your comments, much appreciated.We will be working on improving the guest experience.

8/10 Good

Wayne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall Nice!
Overall the stay was nice. Would like to see more variety on the menus and evening entrainment. Looking for to the remodel.
Stayed 20 nights in Aug 2023
Response from HB on Nov 24, 2023
Thank you for your feedback, much appreciated.

10/10 Excellent

Suja

Liked: Cleanliness, staff & service, property conditions & facilities
This was a great property, staff were so kind and lovely. We stayed with our two little kids and they always were patient and kind to them! I will note however for parents with young kids, the main population here is older an: mostly a British. The older thing was kind of stressful because we didn’t want our kids to be too loud or annoy the other guests but we did the best we could!
Stayed 3 nights in Oct 2023
Response from Kay on Oct 18, 2023
Dear Suja,Many thanks for staying with us and sharing your feedback on your stay.!We are thrilled that your stay was amazing. Please come again!Kind regardsManagement

10/10 Excellent

Scott

Stayed 4 nights in Oct 2023
Response from Kay on Oct 18, 2023
Dear Scott,Thanks for staying with us.Please come again soon!Kind regardsManagement

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a beautiful hotel, in a fabulous location. Love the pools and gardens, surrounding the rooms and dining areas. Thoughtfully landscaped. The beach is beautiful with a raft to swim to. Very comfortable sunloungers. Watersports team, Jamar, Wayne and Dave are helpful, approachable and skilled. Fabulous to be encouraged to try water skiing again. Hotel staff throughout the hotel are friendly. Buffet breakfast was delicious especially the omlettes.
Stayed 4 nights in Oct 2023
Response from Kay on Oct 18, 2023
Dear Vanessa,Many thanks for your kind words!We are thrilled that you had an amazing stay with us, enjoying our facilities and of course watersports.Please come again soon!Kind regardsManagement

8/10 Good

Sharon, Jersey City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property. Service team was generally nice but sometimes a little lukewarm.
Stayed 7 nights in Aug 2023
Response from Kay on Oct 18, 2023
Dear Sharon,Thank you for staying with us and sharing your feedback. Your feedback is greatly appreciated.We hope to welcome you again in the near future.Kind regardsManagement

6/10 Okay

Christopher C

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ok i have a two pronged approach to this review If you are 50 and over and love silence, this hotel is perfect for your completely silent trip. A lack of music is apparent from your arrival to departure. If you are younger and want a little music and sound and fun with your afternoon rum punch look elsewhere. It is quiet in every section of the hotel to the point of weirdness and is a completely “sterile environment” A large reason I come To this hotel was the rum vault and I was denied entrance for lack of availability for the entire week. Beach is beautiful, walkable to other places. Staff is great. Choose wisely
Stayed 6 nights in Oct 2023
Response from Kay on Oct 18, 2023
Dear Christopher C,Many thanks for staying at the Colony Club. We appreciate your feedback.We are very sorry to learn that some aspects of your stay were less than expected and we sincerely apologize for the inconveniences during your stay.We are delighted that overall, your stay was enjoyable. We look forward to your return in the near future.Kind regardsManagement

10/10 Excellent

Jason

Stayed 7 nights in Sep 2023
Response from Kay on Oct 18, 2023
Dear Jason,Thank you for staying at the Colony Club.Please come again soon!Kind regardsManagement

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Return to paradise
My third trip here And it won’t be the last. Atmosphere and location second to none. The hotel is about to have a 6 Month refurb next year to iron out any little niggles, It should be pretty near perfect then. Only one minor issue , the attitude of one member of staff serving at the sunset deck. A shame because all staff are friendly and accommodating, let down by one lady
Stayed 7 nights in Sep 2023
Response from Anique on Oct 8, 2023
Dear Judith,Thank you for the lovely commendations. We are sorry to learn about your experience with one of our associates and have shared your feedback with our Food & Beverage Management team as this is not our usual standard. We look forward to welcoming you back in the near future.

6/10 Okay

Jerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
September Stay
Food and drinks were expensive and walkable restaurants nearby were closed.
Stayed 5 nights in Sep 2023
Response from Kay on Oct 18, 2023
Dear Jerie,Thanks for staying with us your feedback is greatly appreciated.Please come again soon!Kind regardsManagement

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, room comfort
Great week at The Colony Club
Loved the stay at The Colony Club. The staff were all great, the place itself certainly needs a little TLC (eg bathrooms and a couple of other areas) but I really hope the upcoming renovations by Marriott don't turn it into something that looks and feels just like a Marriott. The place has charm and an older Caribbean feel that makes it what it is, and everyone we talked to there pretty much loved it for that.
Stayed 7 nights in Sep 2023
Response from Anique on Sep 29, 2023
Dear Jonathan,Thank you for your kind comments. We are happy to learn you had a great week with us and will share your comments with the team. We look forward to welcoming you back in the future.Warmest regards,Management

10/10 Excellent

Nicole

Stayed 4 nights in Sep 2023
Response from Kay on Oct 18, 2023
Dear Nicole,Thank you for staying with us.Please come again soon!Kind regardsManagement

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Kay on Oct 18, 2023
Dear Anonymous,Thanks for staying at the Colony Club Hotel!Please come again soon!Kind regardsManagement

10/10 Excellent

Verified traveller

Liked: Staff & service, room comfort
Colony Club by Elegant - Barbados
The property of Colony is beautiful. The hotel is excellent when it comes to customer orientation, communication and interaction. The rooms were excellent. The hallways where the rooms are located could use a better job of sweeping.
Stayed 2 nights in Sep 2023
Response from Anique on Sep 29, 2023
Thank you for your kind feedback.Regards,Managment

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff couldn’t be nicer. Thanks to Carol for finding my phone at breakfast and tracking us down. Tyrone at bar was equally accommodating. Everything was lovely. One small quibble —please tell guests about water sports on checkin. We only found we could do some activity gratis toward end of stay. But beach, rooms, housekeeping and staff were great.
Stayed 12 nights in Aug 2023
Response from Anique on Sep 29, 2023
Dear David,Thank you for your kind feedback, we will share you commendations with the team. We look forward to welcoming you in the near future.

2/10 Terrible

Khadija

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2023

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Great! Best beach, lovely pools, attentive (but very obsequious) staff, good drinks.
Stayed 8 nights in Aug 2023
Response from Anique on Sep 29, 2023
Dear Hannah,Thank you for your feedback. We are happy to learn you had a great stay. We look forward to welcoming you back in the future.

10/10 Excellent

Nadia

Stayed 3 nights in Aug 2023

8/10 Good

Susan

Travelled with group
Liked: Staff & service, room comfort
Service was excellent
The reception staff were really great, so friendly and helpful. Same with the bell service guys, really felt welcome and taken care of. The hotel is great but the rooms in the 3 story building by the beach are really tired and need upgrading. Leaks in the ceiling when it rained and obvious water damage in the rooms. The public areas are also tired and need improving. It could be really amazing if these things were done, otherwise I would say it was a good hotel on the low end of 4 stars not 4.5 stars. The beach is fabulous and so are the pools. The spa was also good and they are apparently going to expand it to a larger building. I did have one of the best massages ever. Service 10+, accommodation 5, beach 10+
Stayed 7 nights in Aug 2023
Response from Karene Roach on Aug 13, 2023
Dear Susan,Thank you for this great review we are thrilled that you had a great stay with us!Colony Club is due for major renovations in 2024. We look forward to welcoming you back to a refurbished Colony Club!Warm regardsManagement

10/10 Excellent

maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff
Stayed 6 nights in Jul 2023
Response from Karene Roach on Aug 7, 2023
Dear Maria,Thank you for staying with us!We are thrilled that you had a great stay with us.Please come again soon!SincerelyManagement

8/10 Good

Murat han

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Karene Roach on Aug 5, 2023
Dear Murat,Thank you for staying with us and sharing your feedback.We are thrilled that you had an enjoyable stay with us. Please come again soon!Warmest regardsManagement

10/10 Excellent

Shirin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall a great stay!
Stayed 11 nights in Jun 2023
Response from Karene Roach on Jul 5, 2023
Dear Shirin,Many thanks for this review! We are thrilled to know that you are a great stay.Thanks for choosing us, please come again soon!SincerelyManagement