2/10 – Terrible
Seffi K.
18 août 2025
Points faibles : Propreté
My pregnant wife and I arrived at this house excited to enjoy our Acadia vacation. The location was great and we liked that it had a kitchen, since food flexibility is important when you feel sick during pregnancy. The listing promised air conditioning, so we didn’t even consider that the hosts might misrepresent that. But when we arrived, we found the upstairs bedrooms sweltering—easily over 80 degrees. We searched for a way to turn on the AC, then contacted the hosts (Vacasa). They were unhelpful, eventually admitting the house only had “partial AC” and that the listing “would need to be updated” - what liars!We spent a miserable first night trying to sleep on the couch and loveseat downstairs. The house was not particularly clean, either, with dust, bugs, and a random set of false eyelashes in plain sight on the floor. We were supposed to stay four nights, but after that first sleepless one, we knew we couldn’t stay longer. We booked a hotel in Bangor for the remaining three nights. It was a 75-minute drive, but at least we could trust a national hotel brand after this VRBO disaster.VRBO and Vacasa have both been completely unhelpful and unwilling to refund us, despite their false advertising and the unlivable conditions. This was supposed to be a special, comfortable trip for us during pregnancy, but instead it was stressful, exhausting, and disappointing. Definitely would not recommend this property, booking Vacasa in general, or booking through VRBO again.
Seffi K.
Séjour de 4 nuits en août 2025