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Reviews of Eden Village Motel & Cottages

2.5 out of 5
Eden Village Motel & Cottages
986 State Hwy 3, Bar Harbor, ME

Reviews

8.4

Very good

Rating 10 - Excellent. 66 out of 149 reviews" "
Rating 8 - Good. 52 out of 149 reviews" "
Rating 6 - Okay. 18 out of 149 reviews" "
Rating 4 - Poor. 9 out of 149 reviews" "
Rating 2 - Terrible. 4 out of 149 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Prepare to work before you check out
The cottage was a disappointment given the price and season. I was amazed how the owners asked us to take our trash out, clean all the dishes we used, put all the towels in a bag and “hinted” that we might strip the bed to help the room crew clean the cottage. I was equally amazed they offered a tip envelope for the cleaners! I guess this is my Welcome to Maine in October message. I should have received a tip! Very disappointing stay. We will not go back. We noticed as we left there is a For Sale sign for the property. The new owners , when they purchase the property, might be less needy.
Stayed 1 night in Oct 2023
Response from Lena H on Oct 23, 2023
I know our pricing is lower than others in the area. I guess this is why our property was chosen.Since our state issued Covid protocol, we kept in place the take your trash out policy.Our business partner died of COVID. There have been current guests canceling due to COVID so the policy remains in place. We have had guests leave us enough trash for 3 employees to spend 30-60 minutes in the room on trash alone, so yes, we ask guests to remove it before checking out. These Cottages are like Tiny Houses, not just a room for rent.Dishes? YES. We have walked in to food on dishes in sinks in kitchenettes. Again, this is not acceptable to us. We still sanitize and bag up dishes after being washed. "washed" to us is pretty much - remove food off of dishes please.WE DO NOT tell anyone they have to bag towels or sheets.During the Pandemic, yes, now no.This suggestion was meant for those of you who DO remake a dirty bed. We just state if you want to do a clean up of that sort you may. It is not a requirement. We are so sorry you took our wording that way.It is sad to read this and we also wish the new owners to be a better experience with the difficult work of hosting and that whatever efforts they put in to host is well accepted.

10/10 Excellent

Frances

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the accommodations and the beautiful area
Stayed 2 nights in Oct 2023
Response from Lena H on Oct 23, 2023
We were glad to have you as our guest

10/10 Excellent

Angela, Fairfax

Stayed 2 nights in Oct 2023
Response from LenaH on Nov 6, 2023
Thank you so much Angela, for your time to post a review, and for staying with us. Please look us up if you return to the beauitful Acadia area

10/10 Excellent

Ralf

Travelled with group
Lena was very helpful at check in. Great facility and good location to Bar Harbor. Quiet
Stayed 2 nights in Oct 2023
Response from LenaH on Oct 6, 2023
We are so glad you enjoyed your stay in this beautiful area of our country. Please come again!

4/10 Poor

Jatin

Stayed 2 nights in Oct 2023
Response from Lena H on Oct 26, 2023
Thank you for staying with us Jatin, if you needed anything during your stay, we would have loved to have known, as printed in the welcome guest guide given at check in.

4/10 Poor

Jean

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noooooo!
I booked thru Expedia ( first mistake) I just chose a basic cabin for 2 Then the RULES started coming by email and texts I was informed I had chosen a dog friendly cabin ( I had not!) when I called the owner, she required I cancel with Expedia and then rebook and pay the $50 cancelation charge I did ( 2nd mistake!) Then more RULES. Kept coming by email and text I felt like a 10 year old at Mean Aunt Karen’s house! Determined to make the best of it, we checked into cabin #8 - set off from the road and walked through the wet high grass to the tiniest excuse of a cabin (12’x16’) So small, there is no headboard which means your pillows fall off The kitchen is a1970 college dorm one piece that no longer works ( see pictures) so a fridge is sitting in your only hanging space and a lopsided 2 burner where your dishes should drain The coffee pot doesn’t work The shower is so small, don’t try to use it if you weigh over 150#s And the mold ! The shower is disgusting But the “ kicker” was the envelope on the mantle that asked for a tip for “ housekeeping” but the RULES state several times “ There is NO housekeeping!” Pay extra for ice, Pay extra for forgotten toiletries Go find your own laundry Cary out your own trash Wait, I thought this was a vacation! There are PLENTY of other places to stay. Choose somewhere else!
Stayed 3 nights in Sep 2023
Response from Lena H on Oct 5, 2023
I (the owner) looked at the booking history to see what occurred. This reservation was self booked by the guest. The first booking is indeed a pet friendly unit as the guest stated there are details that come once a Booking happens all it is is a repeat of details that are in the listing most of the time guest don’t read the listing but a lot of the times when the Booking details come they’ll read those. In the details it stated that units one through four are pet friendly we post that number one in case someone wants to bring a pet and number two in case someone has an allergy to where a pet has been since some people have severe allergies we clean well but we want them to know in case it affects them. We received a cancellation from the guest self Cancellation then we received a re-booking from the guest self Booking there was no 50 fee whatsoever we used the deposit from the first booking has credit for the second booking. Pet units have extra fees if you bring a pet people stay in the pet units and don’t bring a pet and don’t pay the extra fees. I’m not sure where the misunderstanding came. We do see that there are more misunderstandings through the booking engines if a guest wants they can get more communication by calling the property. We had a recent situation with the burners in that unit it is in the middle of the busy season our solution was to cover them up with a board that the dish strainer sits on over the sink and to put a burner accessory in the kitchen this guest removed the board to take their pictures. The plan is to fix an update when we’re not already booked the property closes October 23 for the season. Concerning housekeeping it started with Covid and after Covid the lack of workers another reason that we are in some ways glad we don’t have daily housekeeping as I’ve seen many other properties adopt a policy of is that for some reason housekeeping staff are accused of stealing and if we don’t have housekeeping we have no accusations. In all of the details that this guest speaks about “rules” it is said that you may leave your linen bag out for us to collect for you and bring you new linens as desired. Another such rule is that guests may have free ice every day. Also Covid took away guests dipping into the ice machine themselves so now we bag the ice we hold it in a cooler and we say In our plethora of rules that we can deliver it to the guests at their will. We also offer larger bags for sale if a guest wants ice for a cooler. This guest did not rebook through West directly otherwise they would not be able to leave a review on Expedia it isn’t permitted for guests who did not book through Expedia.The guest did seem put off immediately by needing to walk over to their cottage the cottage that they chose to stay in without calling for clarification. We have a map of our property that guests can see before they come they also can see it before they book. That is included in our long line of “rules“.

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and neat, a great value. I will be back
Stayed 2 nights in Sep 2023
Response from LenaH on Sep 18, 2023
Thank you Greg!

6/10 Okay

Liz

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Lena H on Sep 17, 2023
We hope you enjoyed Acadia National Park and your adventures here

8/10 Good

Nancy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice location and clean. Lots of rules but overall good.
Stayed 1 night in Sep 2023
Response from LenaH on Sep 10, 2023
Thank you Nancy!

10/10 Excellent

Julie-Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very organized! Great Stay.
Stayed 2 nights in Aug 2023
Response from LenaH on Aug 29, 2023
It was very nice having you as our guests.

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from LenaH on Aug 28, 2023
Thank you so much Martha, It sounds like you enjoyed your time here and in Acadia

10/10 Excellent

Jeri

Stayed 2 nights in Aug 2023
Response from LenaH on Aug 19, 2023
Thank you so much!!!

10/10 Excellent

kelley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very affordable and convenient to hulks cove and Acadia national park. Some units fit 6 people which is excellent feature for families and a large back deck as well.
Stayed 2 nights in Aug 2023
Response from LenaH on Aug 15, 2023
Thank you Kelley, for being our guests.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasent stay
3 kids and 2 adults. Great communication with owners and appreciated seeing them around the property. Lodging was spacious and had a unique charm. Very clean. The room was a bit damp from the humid weather, but did not affect us. Really enjoyed our stay.
Stayed 3 nights in Jul 2023
Response from Lena H on Aug 8, 2023
Hey! SOOOO glad you enjoyed your time with us here.We hope you can come again sometime. We have had an unusual amount of crazy rain. 10 weeks straight from like May-June and now July is sporadic and soppy too. We can adjust settings on A/C units to help with that. if a guest lets us know when here with us (note to future guests). Thank you again

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Easy check in and check out. Friendly staff Close to all tourist attractions that we needed
Stayed 2 nights in Aug 2023
Response from Lena H on Aug 8, 2023
We appreciate your ime taken to write this. Please return sometime, we'd love to have you as our guest again.

8/10 Good

Hee

Travelled with family
Liked: Amenities, property conditions & facilities
It was a very clean room at a lovely location. Everything felt cozy as well. The only thing we didn't enjoy was the humidity. Our room felt very sticky.
Stayed 5 nights in Jul 2023
Response from Lena on Aug 5, 2023
Ahh, what a kind review. It has been humid, more than ever here this summer with 10 weeks of rain...so sad that you didnt call us to adjust your ac setting for you!

10/10 Excellent

Gaoming

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Aug 2023
Response from LenaH on Aug 4, 2023
Thank you for staying with us

10/10 Excellent

Deborah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a cute property and we enjoued the back deck in the late afternoon!
Stayed 2 nights in Jul 2023
Response from LenaH on Jul 24, 2023
Thank you for coming our way and we are so glad you enjoyed the beautiful relaxing property too

2/10 Terrible

Eunyoung

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Lena H on Jul 18, 2023
Thank you for your score.

4/10 Poor

Michelle

Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Jul 2023
Response from Lena H on Jul 17, 2023
Thank you Michelle for your rating.

10/10 Excellent

Gina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was very happy with the place. If I could change one thing it would be to make walls between rooms more insulated. Kids were jumping on the bed to the floor next door until 11pm. Would still stay there again. Great view, nice owners and highly recommend.
Stayed 4 nights in Jun 2023
Response from LenaH on Jul 11, 2023
Gina- thank you. Ya know in hindsight. I’d have loved for you to have called me do I could go knock on that guest door or call. We renovated and double insulated the walls and added extra thick plywood when we re did the rooms. This makes. Me feel sad. Uncalled for for sure! Common courtesy would have been appreciated. Thank you for you kindness anyway.

10/10 Excellent

CRIS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The folks here were great! Room was soooo clean, and nice. They even provided my son a fishing pole to fish in the pond that was on the property. We loved it!!
Stayed 2 nights in Jul 2023
Response from Lena H on Jul 9, 2023
We are so glad you are enjoying your time here as a family. It delights us to know our guests have enjoyed this beautiful property

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Lena H on Jul 9, 2023
Thank you very much Alexander. We appreciate your choice to stay with us and also that you took time to leave the review.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from LenaH on Jul 10, 2023
Thank you so much Linda

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Lena H on Jun 29, 2023
We greatly appreciate your being our guest and leaving this very kind review

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient & good value.
Stayed 2 nights in Jun 2023
Response from Lena H on Jun 26, 2023
Jose, Thank you for your review score.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple but perfect
I picked this for the great rate and kitchenette, but it was so nice- great views of a meadow from our window. Room had everything we needed and was super super clean. It’s a simple place, but that was simply perfect for a few days on MDI.
Stayed 3 nights in Jun 2023
Response from Lena H on Jun 22, 2023
Thank you so very very much for choosing us and I’m so glad that you had a good time and were able to leave a nice review like you did please come again sometime we wish you well on your travels

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely enjoyed our stay and will be back for sure!!!
Response from Lena H on Jun 21, 2023
Ahh, this area of our country is so beautiful. Thank you for staying with us!

8/10 Good

Tonda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The motel room was cute, wood floors, ceiling fan, remodeled bath. Expedia descriptionsaid cottage but it was motel room. Seemed odd motel room same pricing as cottage. But staff friendly and clean quiet place for the night.
Stayed 1 night in Jun 2023
Response from Lena H on Jun 20, 2023
Hey Tonda it was nice to have you as our guest thank you for your descriptive review I am always concerned that people think because the name of our property is a EdenVillage Motel and cottages that it’s all cottages and it isn’t I’m glad you pointed it out we come through and re-worded all of them last year so that they would be clearer and for some reason I’m not sure why but they don’t seem to be the reservation did say motel room so I have no idea how Cottages got in there except in the title of our name it is best for Guess to call the property direct to find out exactly what they can choose from

6/10 Okay

Bonny

Liked: Cleanliness
Very unique
Stayed 1 night in Jun 2023
Response from Lena H on Jun 20, 2023
Thank you Bonny. Hope you enjoyed your overall vacation

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was in excellent condition, with charming back deck to sit on. Removed from highway so quiet. Staff was helpful, friendly.
Stayed 1 night in Jun 2023
Response from Lena H on Jun 18, 2023
We love hearing that our guests have enjoyed their time here in Acadia and at Eden Village Motel & Cottages

8/10 Good

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Lena H on Jun 18, 2023
Thank you Edgar. We appreciate the kind review. Please visit again.

8/10 Good

Josh

Stayed 2 nights in Jun 2023
Response from Lena H on Jul 4, 2023
Thank you Josh for the 4 stars. We hope your Acadia visit was a nice one

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Lena H on Jun 13, 2023
Thank you very much Barbara for leaving a review and Choosing to stay with us here at Eden Village

8/10 Good

Victor

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The place is absolutely charming. Loved our stay and would stay again. The only suggestion we have would be to update/upgrade the mattress. It could use replacing.
Stayed 1 night in Jun 2023
Response from Lena on Jun 16, 2023
Hello, We recently replaced mattresses. We find they work great for some and not so much for others. We are glad you enjoyed your stay.

8/10 Good

Moshe

Stayed 3 nights in Jun 2023
Response from Lena H on Jun 13, 2023
Thank you very much for leaving your wrist view you score on hotels.com we appreciate you taking the time and also that you chose to stay with us.

10/10 Excellent

Deanna

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This Motel is very Cute. Simple and cute. My room had a kitchenette in it. We had access to a back deck with a picnic table and a grill that is shared amongst the motel. I really enjoyed that there were no carpets in this room. The floors of some motels with carpets, and you just wonder what is living in that carpet. And this room did not have carpeting floor it had laminate floor. The beds were super comfy, like sleeping on a cloud! The best thing is that this hotel is very Family friendly with a play area for kids including a basket ball hoop and large gassy yard behind the motels, to run and play in. That also have a pond for fishing and paddle boating! Such a wonderful place, we will definitely be coming back!
Stayed 1 night in Jun 2023
Response from Lena H - xo owner with husband Dana on Jun 5, 2023
Thank you so much Deanna we are so glad that you were able to enjoy this property with your family we would love to have you return if you can in the future.

10/10 Excellent

Candace

Stayed 1 night in Jun 2023
Response from Lena H on Jun 4, 2023
Thank you for your kind review and for being our gracious guest. Hope you can visit again sometime

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Lena owner on May 28, 2023
Thank you so much Krista for staying with us we appreciate having you as our guest please come again

10/10 Excellent

Huong

Stayed 3 nights in Oct 2022

2/10 Terrible

Donna

Stayed 1 night in Oct 2022

8/10 Good

ella

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the quiet and really drivable to whereever I wanted to go.
Stayed 2 nights in Oct 2022
Response from Lena on Oct 8, 2022
It was nice to meet you Ella. We hope your drive down the coast was nice. Thank you for staying with us.

10/10 Excellent

Lura

Stayed 2 nights in Sep 2022
Response from Lena on Oct 8, 2022
Thank you Lura, for stayin with us at Eden Village. Please visit again.

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Lena on Oct 4, 2022
We appreciate the time you took to leave a receive. Thank you

8/10 Good

Leah

Stayed 2 nights in Sep 2022
Response from Lena on Oct 4, 2022
It was nice to have you stay with us

10/10 Excellent

Cassie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The checkin process was very easy. The owner was very pleasant and helpful. The beds were extremely comfortable.
Stayed 1 night in Sep 2022
Response from Lena on Oct 3, 2022
Thank you Cassie, Please feel welcomed to stay anytime

6/10 Okay

David

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2022

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
LOVED this venue and our cottage
Stayed 1 night in Sep 2022
Response from Lena on Sep 24, 2022
It was so nice to have you as guests Thank you for staying with us

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was impressed with how clean and nice the area was. The staff was very helpful and easy to get ahold of. I would recommend this place to everyone.
Stayed 1 night in Sep 2022
Response from Lena on Sep 24, 2022
Stephanie, we are glad you had a good experience as our guest Please come again

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
This place is sparkling clean and feels like everything is brand new. It really feels like being at home. The owners are friendly, and gave us very useful suggestions for restaurants, hiking trails, etc. We extended our stay because we liked it so much.
Stayed 1 night in Sep 2022
Response from Lena on Sep 24, 2022
I'm so glad we could accommodate you as our guests. Thank you for staying