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Reviews of Regnum Bansko Hotel & Thermal pools in Banya

5 out of 5
Regnum Bansko Hotel & Thermal pools in Banya
Asanica place, Bansko

Reviews

8.4

Very good

Rating 10 - Excellent. 32 out of 67 reviews" "
Rating 8 - Good. 19 out of 67 reviews" "
Rating 6 - Okay. 10 out of 67 reviews" "
Rating 4 - Poor. 3 out of 67 reviews" "
Rating 2 - Terrible. 3 out of 67 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

6.4/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Amanda

Stayed 1 night in Mar 2024

10/10 Excellent

Evren

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly manager
Stayed 4 nights in Jan 2024
Response from Kenan on Jan 26, 2024
Evren bey, Bansko’da konaklamanız da başta Regnum’u seçmeniz ve olumlu değerlemeniz için Regnum ekibi olarak teşekkürlerimizi sunarız. Tekrardan görüşmek dileğiyle.Saygılarımızla.

10/10 Excellent

Zoran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent as always
Big comfortable room, pleasent stuff, good spa and massages
Stayed 8 nights in Jan 2023
Response from Regnum Bansko Team on Mar 18, 2023
Dear Zoran, We would like to thank you for your kind interest in Regnum Bansko and for taking your valuable time to evaluate and review our hotel. It is of utmost importance for us to have our guests satisfied and delighted with what they experienced during their holiday. We would like to emphasize that your opinions about our hotel are of great importance to all our staff and as Regnum Team, we are all together striving to provide all our guests with the highest level of service. Warmest Regards,

10/10 Excellent

Zoran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect as always
This is our fourth time to stay in this hotel, but first during summer. Everything was perfect as always, stuff is always friendly, beautiful spa and massages, the outdoor pool was great. Perfect hotel for families, either during the winter or during the summer.
Stayed 8 nights in Jul 2022

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
güzin
regnum bansko not five star hotels maximum 3 star hotels hotel employee not proffessional also not smile and not polite of guest.very poor breakfast ,my oppinion for this hotel very bad and l will never come again this hotel.please every one,dont choise this hotel.
Stayed 1 night in Oct 2021
Response from Ivanka on Oct 26, 2021
Dear Guzin, Thank you for your feedback! We are really sorry to hear that you did not enjoy our hotel and services during your stay. Now it is a very low season and maybe that's why you did not like the place. Now the resort is peaceful and there are not a lot of entertainments, but as always very beautiful :) Anyway we will be very happy to see you again with us with your beautiful family and please call us after your reservaiton in order to provide a special ugrade for you! We will take into consideration all your comments. Thank you and hope to see you soon again at "Regnum Bansko"! Have a lovely day! Best regards, Ivanka Bankova Sales Manager Tel: +359 887 47 27 30

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The room was hot and didn’t have AC… only living room had the AC which wasn’t enough. The outside pool was too busy, and the bar/restaurant didn’t have enough staff… dirty tables, and the food was late. 2 same pastas for the kids were served 20 mins apart, wrong salad, and forgotten French fries . Hire more people
Stayed 2 nights in Jul 2021
Response from Ivanka on Sep 7, 2021
Hello, Thank you very much for being our guests and for your feedback! We will take into consideration your comments. We hope that you had a very good time with us. Looking forward to welcoming you as our guests again at "Regnum Bansko"! Best Regards, Ivanka Bankova Sales Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Well, its not really a 5 star hotel at least for European standards. However, there is everything you need, and the staff is nice and polite. The beds were comfortable and the room was cleaned every day. The food in breakfast was quite plain and tasteless.
Stayed 5 nights in Mar 2021

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Overall disappointing. Old dated dark rooms with thin walls and small balconies. No microwave/pots or pans to cook (even when asked for). Spa was poor - smelly hot tubs with jets that didn’t work and a steam room that burns your legs. Good points - beds/pillows comfortable, lobby staff friendly and location.
Stayed 5 nights in Feb 2020
Response from Radoslava Bozhinova on Mar 12, 2020
Hello, Thank you for your comment! Kindly be informed that we do not have microwaives anywhere and whether if you asked for, we could not provded. Have a good day!

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for a ski break
Great stay in a 2 bed apartment for a family of 4 ski holiday. Great location for the gondola (10 min walk) and well located for local bars and restaurants. The spa is great and all the family relaxed in there after a day on the slopes. The food in the restaurant and bar was very nice, great choice of food daily for the buffet breakfast! I would recommend the Regnum
Stayed 6 nights in Feb 2020
Response from Ivanka Bankova on Feb 26, 2020
Dear Jason, Thank you very much for your time to share your impressions regarding your stay with us! We are really happy to know that you enjoyed the hotel and its facilities, like SPA, food and accommodation. We hope to see you soon in our hotel! Have a lovely year! :) Regards, Regnum Management

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Not deserve the money
The hotel location is 10 minutes walking to the Main Street and gondola entrance. The hotel is like a maze. We need to walk and climb steps to reach the room. The spa was good. The jacuzzi temperature is now warm enough. The breakfast was fine.
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Regnum Bansko Management on Nov 15, 2019
Thank you for your feedback! Seeing you again.

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Pleasant Stay
The hotel was very nice, with helpful staff. This place was great for my 3 young grandchildren (8,6,4) they loved the waterpark, unfortunately the organised activities at the park were not to the written program and the only animation staff wasn’t very lively or that interactive with the children, but the slides and the pools were a hit! We stayed in a grand suite, it was spacious and had everything you needed except there was no air conditioner in the smaller bedroom so it got quite warm at night and the bed was quite hard, the cleanliness was super. The spa area was also great. The breakfast was plentiful but not amazing, a lot of the food wasn’t very hot and the bread was stale, all the waiters were great. We ate lunch and dinner at the hotel and that was great, the spaghetti bolonaise was fabulous! The hotel wasn’t too crowded which made for a very pleasant stay, not sure how we would go in the winter.
Stayed 3 nights in Jul 2019
Response from Regnum Bansko Management on Jul 21, 2019
Dear Mr. Heather, Thank you for your comment! We are happy to hear that you enjoyed your stay as Regnum Aqua Park, the suite you have been accommodated, Regnum SPA center as well. We are looking forward to seeing you soon! Have a nice day, Regnum Bansko Management

4/10 Poor

Zoran

Liked: Cleanliness, room comfort
Disliked: Staff & service
there is not enough parking space so you have to leave the car on the street the restaurant is very small and you have to wait for place
Stayed 3 nights in Apr 2019
Response from Sonya Kodinova on May 3, 2019
Dear Zoran, Thank you very much for your review! Your opinion is very important for us. We would like to inform you that we provide two parkings/free of charge/ and an indoor garage/with extra charge/. We are look forward to welcoming you as our guests again! With Kind Regards, Regnum Bansko Management

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2019
Response from Sonya Kodinova on Apr 30, 2019
Dear Guest, Thank you very much for your high feedback! We will be happy to see you again in the future! Best Regards, Regnum Bansko Management

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bansko ski family
All very good and the brackfast selection is very good.
Stayed 4 nights in Apr 2019
Response from Sonya Kodinova on Apr 10, 2019
Dear David, Thank you very much for taking the time to share your feedback regarding your most recent stay at Regnum Bansko Apart Hotel & SPA with us and the Expedia community. We are pleased to hear, that you enjoyed your holiday in our hotel and that you were satisfied with our breakfast selection. Once again, thank you for choosing Regnum Bansko Apart Hotel & SPA and we look forward to welcoming you back very soon. Yours sincerely, Regnum Bansko Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2019
Response from Sonya Kodinova on Mar 18, 2019
Dear Guest, Greetings from Regnum Bansko Apart Hotell & SPA! Thank you for choosing our hotel as a destination of your vacation and taking your precious time to evaluate us and our services. Your highest marks is the greatest motivation for us. Every single day we strive to achieve the highest level of quality and service that is why we try to do our best to satisfy our guests. Your feedback shows us that we are on the right way! We are passionately looking forward to greet you at our hotel again and offer to you all our support and warm hospitality. Kindest regards, Regnum Bansko Management

10/10 Excellent

dani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ski in bansko
The hotel is near the gondola. Very easy to reach by foot to city center. Good brakfast
Stayed 3 nights in Mar 2019
Response from Radoslava Bozhinova on Mar 12, 2019
Hello Thank you for your feedback! We are pleased to hear that you enjoyed your holiday! Seeing you soon. Have a nice day,

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bansko Skiing is excellent
Superb hotel - the sauna, steam room, swimming pool, 2 hot jacuzzis and excellent buffet breakfast and evening meal was just what my family and I needed after great days skiing in Bansko.
Stayed 2 nights in Feb 2019
Response from Sonya Kodinova on Feb 27, 2019
Dear Barry, Thank you very much for choosing Regnum Bansko and taking your time to share your valuable comments. We are happy that you were satisfied with the breakfast buffet and evening meal and our SPA facilities. We will be more than happy to welcome you again! Kindest regards, Sonya Kodinova Regnum Bansko Apart Hotel & SPA

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2019
Response from Sonya Kodinova on Apr 1, 2019
Dear Guest, Thank you very much for taking the time to share your feedback regarding your stay at Regnum Bansko Apart Hotel & SPA. Once again, thank you for choosing Regnum Bansko Apart Hotel & SPA and we look forward to welcoming you back very soon. Yours sincerely, Regnum Service Management

8/10 Good

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Far from the ski lifts. Dont show in the pictures, or info. They have a convenient shutle but is not whatbit shows.
Stayed 7 nights in Dec 2018
Response from Sonya Kodinova on Feb 27, 2019
Dear Sergio, Thank you for choosing Regnum Bansko as a destination for your vacation. Your high marks show us that you were satisfied with our services in general. We were reading with regret that our location did not fully meet your expectations. We think that we have a good location at only 600 metres from the first Gondola station. Also we provide a regular shuttle services at every 15 minutes. We hope that you will visit us again to create even more pleasant memories. Kindest regards, Regnum Bansko Management

10/10 Excellent

Yarik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Sonya Kodinova on Feb 27, 2019
Dear Mr. Yarik, Thank you very much for choosing Regnum Bansko and taking your time to share your valuable marks. We will be more than happy to welcome you again! Kindest regards, Regnum Bansko Management

8/10 Good

Amir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place in Bansko
Great hotel with very good rooms. Nice SPA but missing outside tub/pool in winter. Good breakfast. A bit too far in my opinion from the gondola/city to walk but may be ok for others. Good shutle service
Stayed 1 night in Dec 2018

10/10 Excellent

Boriso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exellent
Exellent hotel. Nice spa.
Stayed 2 nights in Sep 2018
Response from Sonya Kodinova on Sep 19, 2018
Dear Boriso, Thank you for being our guest and for sharing your feedback with us! We hope to welcome you back in our hotel in the near future! Best regards,

6/10 Okay

Stephen

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Could be so much better
We had booked an Executive room, with half board. The room is big, certainly, separate lounge and bedroom.It was all very dated and stale, and felt rather downmarket, not 'executive'. There was not enough sockets for charging.The bathroom was way too small with insufficient space for storing toothbrush and so on for 2 guests. The included food was dreary, a tired, stale buffet dinner and really poor quality breakfast selection, with no espresso, only Nescafe! On the upside, plenty of parking, the staff were friendly, the wifi worked well, the swimming pool and jacuzzi were fun, and the bar happy hour was great.

6/10 Okay

Bokul, London

Disliked: Staff & service, room comfort
it was alright.
hotel was ok, wouldn't give 5 star as the bed and pillows ware very uncomfortable. and the stuff didn't know what they were doing at one point the lady in the reception wanted to charge me 5 Euros per day for parking even though it comes free with my booking. so for me 3 stars.
Stayed 4 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Sonya Kodinova on Feb 28, 2018
Hello, Thank you for choosing "Regnum Bansko Apart Hotel & SPA" for your holiday! It will be a pleasure to welcome you again! Best Regards!

10/10 Excellent

Abz , uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Real relaxed environment
Very friendly staff with great facilities . rooms with mini kitchen and species . lots of choice and tasty food nice spa . .....and I would highly recommend the massage chair ....
Stayed 4 nights in Feb 2018
Response from Sonya Kodinova on Feb 28, 2018
Hello, Thank you for choosing "Regnum Bansko Apart Hotel & SPA" for your holiday! We are happy to hear that you enjoyed our facilities, breakfast and SPA. It will be a pleasure to welcome you again! Best Regards!

8/10 Good

Laureano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
I travelled in with some friends and our stay was really pleasant and we really enjoyed the hotel services( Spa after skying, free shuttle to the Gondola every 15 minutes with a break by noon etc) The hotel location is great, 10 minutes to the Gondola by foot, bars and restaurants. The staff was helpful, although they had some miscommunication because we did not know this hotel provides a VIP ski pass which makes your day easier and you can avoid the large queue in the Gondola so would be great for them to highlight this service in their website and wholesalers to receive more bookings. In the other hand, in our last day, we forgot to book our shuttle to Sofia with 24 hours before leaving and the hotel/night staff was unable to organize it or suggest us local companies to contact with. Overall the stay was really good and I would stay again.
Stayed 4 nights in Feb 2018
Response from Sonya Kodinova on Feb 28, 2018
Dear Mr. Laureano, Thank you for choosing "Regnum Bansko Apart Hotel & SPA" for your holiday! We are happy to hear that you enjoyed our location and facilities. Unfortunately it is not possible to organize transfer by night because of the working time of the transfer companies we work with. It will be a pleasure to welcome you again! Best Regards!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, room comfort
Awful: no sleep, bad service, dirty towels...
No point ranting, instead here’s a simple list of some of the misery of staying at the Regnum: Curtains don’t cover window Unbearably hot throughout hotel; Excuse: “it’s a bit warm for usual winter” Ski depot locked past lift opening time; even after complaining no one came for another 15mins Noise and VERY thin walls, unable to sleep despite staying in one of the more expensive suites Towels put back from another bathroom so don’t know who’s is who’s. Dirty ones picked up from floor and put back, mud and all. Sheet change request card picked off bed and put back with sheets not changed Dinner marked without gluten on menu showed up with piles of bread, waiter said just don’t eat the bread! Manager promised no charge but on receipt anyway, when challenged it we were battled by the waiter! Kettle didn’t work Misdirected to spa three times, incl one who walked me to the basement (ski depot) realised she had made a mistake so just ran off Breakfast starts at 7, lots of stuff not set out until 7.30 or at all. Different every day. Kitchen with no pans! No bin in rooms No phone in bedrooms No resupply on tea/coffee Safe - no instructions. Bell boy came to show how to use but showed us wrong Sofa bed dangerously broken - rusted chunk of metal fell off on assembly Housekeeping threw random things of ours away but not the rubbish, left washing up to dry still smeared with food Key cards stopped working over and over
Stayed 8 nights in Dec 2017

8/10 Good

Dimitar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017
Dear Guest, Thank you for having taken your time to provide us with your feedback relating to your stay with us. Looking forward to see you again in the near future! Sonya Kodinova Marketing Manager

8/10 Good

George, Skopje

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
family stay in Regnum hotel, Bansko
Hotel people are very professional and helpful, speak good English. Spa is good clean and comfortable. Food is ok. You can always park a car in front of the hotel. The only downside is that sofa bed is not comfortable. Overall I would rate it very good.

6/10 Okay

Galya, ישראל

Liked: Cleanliness, property conditions & facilities
Good location, free shuttle to the ski lift.
The guest relations manager (Angel) was GREAT! Very attentive and he went out of his way to help us find a doctor.

2/10 Terrible

Mdawg, London

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice rooms; terrible service
We booked this hotel which advertised itself as a 4* hotel, recently upgraded to 5. Upon arriving early, we were hassled about wanting to check our luggage in the luggage room. Then, when I asked about a safety deposit box for our valuables I was told there was not one (even though I later discovered there was one). After a day of skiing, we decided to use our "fully-stocked" kitchenette and bought food to cook for dinner. Upon returning to our room, we discovered that there were no pots and pans. After waiting an hour and a half, one was finally delivered. Additionally, there was no corkscrew in the room and we had to go back down to the bar to have our wine opened. Then we tried to log onto the internet that we had to pay for, only to find out there were problems with the network. On top of all of this, they had advertised that there were ski lockers on the lower ground floor but when we tried to use it at check-out to hold our stuff while skiing we were told the key for all of the lockers had gone missing. We then were forced to put our luggage back in the somewhat secure luggage room where we had to wait 30 minutes upon return for the bellboy with the key to the room (the other bellboy for some reason did not have a key) to retrieve our items. It was a comedy of errors from the start and I don't even think the hotel deserves a 4 star rating let alone the new 5 star rating it is advertising.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern & Complete
The studio room is a good size with a modern feel. It is clean and comes with its own hot water tank that lasts about 25mins before it needs to reheat. The pool is very nice when not busy but there is a charge for the outside jacuzzi which is a shame. It takes about 10mins to walk to the gondola station or the same time to walk to the top of town. The surrounding area is a building site but that didn't affect our stay in March 2013. On reflection is seems like its one of the newest places to stay and although some staff have a poor grasp of english, their attention to detail is excellent.

10/10 Excellent

Karlos, Hungerford, West Berkshire RG17, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice but ... bring your own cooking utensils!
Overall excellent. My only complaint was that although our 2-bed apartment had a kitchenette, no cooking items (e.g. pot, kettle) were provided. Apparently because we had not requested them at the time we booked.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

ERCAG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Herşey güzeldi
Stayed 3 nights in Jan 2023
Response from Regnum Bansko Ekibi on Mar 18, 2023
Sevgili ERCAG, Regnum Bansko'ya göstermiş olduğunuz nazik ilgi ve değerli vaktinizi ayırarak otelimizi değerlendirdiğiniz için teşekkür ederiz. Misafirlerimizin tatilleri boyunca yaşadıklarından memnun kalmaları bizim için son derece önemlidir. Otelimiz ile ilgili görüşlerinizin tüm personelimiz için büyük önem taşıdığını vurgulamak isteriz. Yakında harika bir tatilde yeniden görüşmek dileğiyle.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

8/10 Good

Alon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2022
Response from Regnum Bansko Management on Mar 11, 2022
Dear Alon, It was a great pleasure to welcome you to the Regnum Bansko. Your ratings is of utmost importance to us. They will help us to concentrate on continuous improvement and maximum guest satisfaction. We look forward to having the opportunity to welcome you again at our hotel and offer you the finest in hospitality. Best Regards,

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness
Заселение быстро прошло, номер убирали откровенно плохо: везде пыль, тапка предыдущих жильцов под кроватью, дверь прожжена сигарой и вся грязная. Завтрак обычный. На пять звёзд, извините, не тянет. Ожидали большего. До подъёмника далеко, шатл ходит по неудобному странному расписанию.
Stayed 4 nights in Jan 2020
Response from Ivanka Bankova on Feb 26, 2020
Dear Anonymous guest, Thank you very much for your review! We are really sorry to hear that your stay with us did not meet your expectation. However we will take into consideration your comments, because the opinion of our guests is very important and we always try to improve our product. Hope to see you again! Have a lovely year! Regards, Regnum Management

8/10 Good

Konstantinos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Apostolos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Regnum
Όλα ήταν υπέροχα , ίσως χρειάζεται ανακαίνιση ο χώρος του restaurant και του bar . Οι πισίνες , τα σπα και τα Banya ολοκάθαρα . Άνετα θα ξαναπηγαίναμε
Stayed 2 nights in Aug 2019
Response from Radoslava Bozhinova on Aug 25, 2019
Dear Apostolos, It was a pleasure to be our guest! We are hoping to seeing you again. Have a nice day!

10/10 Excellent

Liran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great family stay in Regnum spa hotel
The hotel was just perfect. woman in the reception was very kind and nice. our room was upgraded to a room with mountain view. room is big. well equipped and was very clean and nice. Spa area is just perfect. heated pool was great for our kid and also for us. Jacuzzi and Sauna were fine and all of this was a pleasant experience after day of hiking. The hotel also offer Thermal pools in the next door village.(Banya) and it was just great with hot water and good food and vibe. breakfast was OK. coffee can be better. Definitely a place to be back.
Stayed 3 nights in Aug 2019
Response from Radoslava Bozhinova on Aug 25, 2019
Dear Liran, Thank you for being our guests! We are pleased to hear all nice thing you mentioned above. Hope to see you again. Have a nice day!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
שהיית משפחה עם 2 ילדים
המקום עצמו ממש נקי ונעים, קיבלו את פנינו יפה בקבלה, בערבים היה נגן סקסופון בלובי והיה כיף לשמוע.. הבריכות של המלון מחוממות ויש 2 מגלשות שבתי בת ה6 מאוד נהנתה מהן, יש גם בריכות ג'קוזי ובריכה מחוממת בתוך המלון. 10 דקות נסיעה מהמלון יש ספא עם ברכות טרמיות בבעלות המלון שהכניסה אליו חינם לאורחים, המקום פשוט מושללללם. מינוס קטנטן-מזגן רק בסלון ולא בחדר, אין הרבה מקום אחסון לבגדים
Stayed 3 nights in Aug 2019
Response from Radoslava Bozhinova on Aug 25, 2019
Dear Guest, Thank you for your nice reply! We are happy to know that you enjoyed your stay and facilitites. Seeing you again. Have a nice weekend,

10/10 Excellent

Antonios

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Μια υπέροχη διαμονη.
Η διαμονή μας ήταν υπέροχη. Η υπάλληλος στην υποδοχή ευγενέστατη και εξυπηρετική. Γρήγορο Check In - Check Out. Οι χώροι του ξενοδοχείου πολύ προσεγμένοι. Η σουίτα που μείναμε πολύ καθαρή. Ανταποκρινόταν απόλυτα στις προσδοκίες μας και ήταν ακριβώς όπως παρουσιάζεται στις φωτογραφίες του Hotels.com. Οι χώροι του spa και της εξωτερικής πισίνας ήταν πολύ περιποιημένοι. Το Thermal pools in Banya ήταν καταπληκτικό. Στο πρωινό υπήρχε πολύ μεγάλη ποικιλία αγαθών, όλα φρέσκα. Γενικά από όλες τις απόψεις ήταν άψογο.
Stayed 1 night in Aug 2019
Response from Radoslava Bozhinova on Aug 25, 2019
Dear Antonios, Thank you for your kind feedback! We are looking forward to seeing you soon! Have a nice weekend,

10/10 Excellent

Alon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
מלון מצויין
היה כיף ומושקע
Stayed 1 night in Apr 2019
Response from Sonya Kodinova on May 23, 2019
Dear Mr. Alon, Thank you for choosing "Regnum Bansko Apart Hotel & SPA" for your holiday! We are lookign forward to seeing you again! Best Regards, Regnum Bansko Management

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Hebben extra betaald voor executive room maar hadden zelfs geen terras terwijl er maar weinig kamers zonder zijn :-(
Stayed 7 nights in Mar 2019
Response from Sonya Kodinova on Mar 18, 2019
Dear Guest, Thank you for choosing Regnum Bansko Apart Hotel & SPA as a destination for your vacation and writing review regarding your stay. We were reading with regret that you had some trouble with your suite. We would like to inform you that we provide a suite with balcony upon request and availability. All members of our team sincerely hope that your vacation left also good memories, which will give us second chance to welcome you at Regnum Bansko Apart Hotel & SPA! Kindest regards, Regnum Bansko Management

10/10 Excellent

Gözde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super konaklama
Otelin konumu olanaklari hersey superdi. Bansko da kaldigim en iyi oteldi. Olanaklari cok fazla. Banya da ozel tesisinin olmasi da super. Kahvaltisi hic bir bulgaristan otelinde rastlayamayacaginiz kadar iyi. Odalar cok genis ve cok kullanisli.
Stayed 2 nights in Feb 2019
Response from Radoslava Bozhinova on Mar 12, 2019
Dear Mr. Gozde, Thank you for your message! We are really grateful to hear that you have enjoed your holiday! We are looking forward to seeing you soon. Have a nice day!

8/10 Good

Sergey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Это точно не отель 5 звезд! Тверда 4! Отель уже потрепанный, но в целом ни чего не напрягало! Он просто в силу того что все в нем старое, старый и не современный!
Stayed 5 nights in Feb 2019
Response from Radoslava Bozhinova on Mar 12, 2019
Dear Sergey, Thank you for your fededback! We will appreciate if you visit us again in order to see what kind of improvement we did. Have a nice day!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yorum
Güzel ve temiz bir otel.Gondolaya yakın olması ve vip skipass imkanı oteli bölgenin en iyi otellerinden biri yapıyor.Tavsiye ederim.
Stayed 3 nights in Feb 2019
Response from Sonya Kodinova on Feb 27, 2019
Dear guest, Thank you for choosing Regnum Bansko as a destination for your vacation and writing review regarding your stay. Your high marks show us that you were satisfied with our services in general. We are selling VIP ski passes in order to guaranteе your wonderfull exeperience in Bansko. We hope that you will visit us again to create even more pleasant memories. Warmest regards, Sonya Kodinova Regnum Bansko Apart Hotel & SPA