Title: Lucky Bansko Aparthotel SPA & Relax - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Lucky Bansko Aparthotel SPA & Relax Travelers can enjoy detoxifying spa treatments or action-packed skiing days at this vibrant city center hotel where fun activities await everyone ## Photo gallery for Lucky Bansko Aparthotel SPA & Relax ![Deluxe Apartment, 1 Queen Bed with Sofa bed | Living area - Lucky Bansko Aparthotel SPA & Relax (Bansko)](https://images.trvl-media.com/lodging/3000000/2230000/2221300/2221269/17e5ceeb.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Deluxe Apartment, 1 Queen Bed with Sofa bed | Living area - Lucky Bansko Aparthotel SPA & Relax (Bansko)](https://images.trvl-media.com/lodging/3000000/2230000/2221300/2221269/e185ab91.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Daily buffet breakfast (EUR 15.33 per person) - Lucky Bansko Aparthotel SPA & Relax (Bansko)](https://images.trvl-media.com/lodging/3000000/2230000/2221300/2221269/e5b9ed6e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![3 indoor pools, seasonal outdoor pool, lifeguards on site - Lucky Bansko Aparthotel SPA & Relax (Bansko)](https://images.trvl-media.com/lodging/3000000/2230000/2221300/2221269/16bd0493.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area - Lucky Bansko Aparthotel SPA & Relax (Bansko)](https://images.trvl-media.com/lodging/3000000/2230000/2221300/2221269/799a8331.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Lucky Bansko Aparthotel SPA & Relax welcomes families and ski enthusiasts with massages and aromatherapy at the spa. Guests can dine at three restaurants, sip drinks at the poolside bar, or try activities like archery. Kids have a playground and arcade room. ## Reviews 9.4 Exceptional ## Popular amenities - Pool - Hot tub - Pet friendly - Parking included - Free WiFi ## Room options ### Check availability for these dates Tonight [Dec. 21 - Dec. 22](https://www.expedia.ca/Hotel-Search?startDate=2025-12-21&endDate=2025-12-22&selected=2221269&PinnedHotelID=2221269&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-21&endDate=2025-12-22&selected=2221269&PinnedHotelID=2221269&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec. 22 - Dec. 23](https://www.expedia.ca/Hotel-Search?startDate=2025-12-22&endDate=2025-12-23&selected=2221269&PinnedHotelID=2221269&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-22&endDate=2025-12-23&selected=2221269&PinnedHotelID=2221269&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec. 26 - Dec. 28](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=2221269&PinnedHotelID=2221269&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=2221269&PinnedHotelID=2221269&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 2 - Jan. 4](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=2221269&PinnedHotelID=2221269&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=2221269&PinnedHotelID=2221269&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed Showing 6 of 6 rooms ### View all photos for Deluxe Apartment, 1 Queen Bed with Sofa bed ![Deluxe Apartment, 1 Queen Bed with Sofa bed](https://images.trvl-media.com/lodging/3000000/2230000/2221300/2221269/87b4a938.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Apartment, 1 Queen Bed with Sofa bed ### Highlights Balcony Separate dining area Soundproofed Air conditioning Heating Free cribs/infant beds Mini-fridge TV - 592 sq ft - 1 bedroom - City view - Sleeps 3 - 1 Queen Bed and 1 Queen Sofa Bed ### View all photos for Standard Studio ![Standard Studio](https://images.trvl-media.com/lodging/3000000/2230000/2221300/2221269/c015fd1d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Studio 9.0 Wonderful 2 reviews ### Highlights Soundproofed Air conditioning Heating Free cribs/infant beds Kitchenette Mini-fridge TV Hypo-allergenic bedding - 269 sq ft - City view - Sleeps 2 - 1 Queen Bed OR 2 Twin Beds ### View all photos for Standard Apartment ![Standard Apartment | Living area](https://images.trvl-media.com/lodging/3000000/2230000/2221300/2221269/fc441012.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Apartment ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Heating Free cribs/infant beds Kitchenette Mini-fridge - 377 sq ft - 1 bedroom - City view - Sleeps 2 - 1 Queen Bed and 1 Twin Sofa Bed ### View all photos for Standard Plus Apartment ![Standard Plus Apartment](https://images.trvl-media.com/lodging/3000000/2230000/2221300/2221269/046af83e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Plus Apartment ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Heating Free cribs/infant beds Kitchenette Mini-fridge - 592 sq ft - 1 bedroom - City view - Sleeps 3 - 1 Queen Bed and 1 Large Twin Sofa Bed ### View all photos for Executive Apartment ![Executive Apartment](https://images.trvl-media.com/lodging/3000000/2230000/2221300/2221269/15151db0.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Apartment ### Highlights Balcony Separate dining area Separate sitting area Soundproofed Fireplace Air conditioning Heating Free cribs/infant beds - 700 sq ft - 1 bedroom - Mountain view - Sleeps 3 - 1 Queen Bed and 1 Double Sofa Bed ### View all photos for Luxury Studio ![Luxury Studio](https://images.trvl-media.com/lodging/3000000/2230000/2221300/2221269/ab2b16ed.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Studio ### Highlights Soundproofed Air conditioning Heating Free cribs/infant beds Mini-fridge TV Hypo-allergenic bedding Pillow menu - 269 sq ft - City view - Sleeps 2 - 1 Queen Bed OR 2 Twin Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FBansko-Hotels-Lucky-Bansko-Aparthotel-SPA-Relax.h2221269.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FBansko-Hotels-Lucky-Bansko-Aparthotel-SPA-Relax.h2221269.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C41.84256%2C23.48519&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=cE9lJrYjOfFY2dByjFUUfeqSk-A=) 4-10 Kir Blago Todev Street, Bansko, 2770 #### What's nearby - Holy Trinity Church \- 8 min walk \- 0.7 km - Paisii Hilendarski Historical Center \- 10 min walk \- 0.9 km - Bansko Ski Resort \- 3 min drive \- 1.9 km - Vihren \- 3 min drive \- 1.9 km - Bansko Gondola Lift \- 3 min drive \- 2.2 km #### Getting around - Sofia Airport (SOF) - 137 min drive #### Restaurants - ‪Яница - ‬6 min walk - ‪Damyanitza - ‬11 min walk - ‪Механа Воденицата (The Mill - Tavern) - ‬8 min walk - ‪Механа Момини Двори - ‬9 min walk - ‪Чеверме (Cheverme) - ‬11 min walk ## About this property ### Lucky Bansko Aparthotel SPA & Relax Luxury family-friendly hotel remodeled in 2023 and located near Bansko Ski Resort You can look forward to a poolside bar, a playground, and an arcade/game room at Lucky Bansko Aparthotel SPA & Relax. Hit the slopes at this hotel offering a free ski shuttle, ski passes, and ski storage. Indulge in Ayurvedic treatments, a body wrap, and hydrotherapy at Lucky Bansko, the onsite spa. At the 3 on-site restaurants, enjoy lunch, dinner, international cuisine, and a poolside location. Enjoy the gym, as well as activities like archery. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a fireplace in the lobby. You'll also enjoy perks such as: - 3 indoor pools and a seasonal outdoor pool, along with a lifeguard on site - Free self parking - Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and an electric car charging station - Babysitting (surcharge), a TV in the lobby, and meeting rooms Room features All 115 rooms include comforts such as pillow menus and laptop-friendly workspaces, in addition to thoughtful touches like air conditioning and bathrobes. Extra conveniences in all rooms include: - Highchairs, baby baths, and children's books - Hypo-allergenic bedding, down comforters, and free cribs/infant beds - Bathrooms with designer toiletries and shower/tub combinations - TVs with cable channels - Wardrobes/closets, mini fridges, and art supplies ## Similar properties ![Indoor pool, outdoor pool, open 9:00 AM to 9:00 PM, sun loungers](https://images.trvl-media.com/lodging/2000000/1200000/1192100/1192080/c9cf8003.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kempinski Hotel Grand Arena Bansko - Pool - Breakfast included - Spa - Pet friendly 9.6 Exceptional 314 reviews CA $571 CA $626 total includes taxes & fees Jan 11 - Jan 12, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-11&endDate=2026-01-12&selected=1192080&PinnedHotelID=1192080&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch, dinner served; local and international cuisine ](https://images.trvl-media.com/lodging/17000000/16140000/16132200/16132136/63675710.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ruskovets Resort & Thermal SPA Bansko - Pool - Breakfast included - Spa - Pet friendly 9.4 Exceptional 37 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-04&endDate=2026-01-05&selected=16132136&PinnedHotelID=16132136&HadPinnedHotel=true®ionId=-1&adults=2) ![Restaurant](https://images.trvl-media.com/lodging/5000000/4680000/4672100/4672068/c094221d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Regnum Bansko Ski Hotel & SPA Bansko - Pool - Hot tub - Spa - Kids pool 8.4 Very good 71 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-04&endDate=2026-01-05&selected=4672068&PinnedHotelID=4672068&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool, outdoor pool, open 9:00 AM to 9:00 PM, sun loungers](https://images.trvl-media.com/lodging/3000000/2810000/2807100/2807030/1763d1b7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### SPA Resort St. Ivan Rilski Bansko - Pool - All-inclusive - Spa - Pet friendly 9.0 Wonderful 16 reviews CA $252 CA $279 total includes taxes & fees Dec 22 - Dec 23 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-22&endDate=2025-12-23&selected=2807030&PinnedHotelID=2807030&HadPinnedHotel=true®ionId=-1&adults=2) ![Sauna, hot tub, steam room, body treatments, body wraps, body scrubs](https://images.trvl-media.com/lodging/18000000/17230000/17225300/17225264/8bbf0946.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Amira Boutique Hotel Bansko - Pool - Breakfast included - Spa - Kids pool 9.2 Wonderful 72 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-04&endDate=2026-01-05&selected=17225264&PinnedHotelID=17225264&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool](https://images.trvl-media.com/lodging/13000000/12330000/12321700/12321651/c7476f85.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Four Points by Sheraton Bansko Bansko - Pool - Spa - Pet friendly - Free WiFi 7.8 Good 44 reviews CA $227 CA $251 total includes taxes & fees Dec 22 - Dec 23 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-22&endDate=2025-12-23&selected=12321651&PinnedHotelID=12321651&HadPinnedHotel=true®ionId=-1&adults=2) ![Couples treatment rooms, sauna, steam room, body treatments, body scrubs](https://images.trvl-media.com/lodging/17000000/16170000/16168600/16168506/6474fed4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Pirin Golf Hotel & SPA Razlog - Pool - Hot tub - Breakfast included - All-inclusive 8.6 Excellent 19 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-04&endDate=2026-01-05&selected=16168506&PinnedHotelID=16168506&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch, dinner served; international cuisine ](https://images.trvl-media.com/lodging/17000000/16630000/16624000/16623913/5ca32035.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Green Life Bansko Bansko - Pool - Breakfast included - Parking included - Free WiFi 7.8 Good 37 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-04&endDate=2026-01-05&selected=16623913&PinnedHotelID=16623913&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch, dinner served; international cuisine ](https://images.trvl-media.com/lodging/5000000/4970000/4967300/4967271/0af2b363.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Grand Royale Apartment Complex & Spa Bansko - Pool - Hot tub - Spa - Kids pool 8.4 Very good 38 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-04&endDate=2026-01-05&selected=4967271&PinnedHotelID=4967271&HadPinnedHotel=true®ionId=-1&adults=2) ![Sauna, steam room, body treatments, aromatherapy, hot stone massages](https://images.trvl-media.com/lodging/4000000/3020000/3019500/3019454/15c7bd2a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Saint George Palace Bansko - Pool - Hot tub - Spa - Pet friendly 8.8 Excellent 192 reviews CA $148 CA $164 total includes taxes & fees Dec 22 - Dec 23 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-22&endDate=2025-12-23&selected=3019454&PinnedHotelID=3019454&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Electric car charging station on site - 24-hour roundtrip airport shuttle on request for a surcharge - Free ski shuttle - Free secured, uncovered self parking on site - Limited onsite self parking ### Food and drink - Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 15.33 for adults and EUR 10.22 for children - 2 bars/lounges - 3 restaurants - A poolside bar - Couples/private dining ### Restaurants on site - Fondue - Le Bistro - Leonardo - Lobby bar - Nutri bar ### Things to do - 3 indoor pools - Arcade/game room - Archery - Children's pool - Free children's club - Full-service spa - Gym - Hot tub - Playground - Sauna - Seasonal outdoor pool - Ski passes - Ski storage - Snow sports gear - Steam room - TV in common areas ### Family friendly - 3 indoor pools - Arcade/game room - Art supplies - Baby bath - Baby toys - Children's books - Children's pool - Children's toys - Free children's club - Free supervised activities for children - High chair - In-room babysitting (surcharge) - In-room crib - Lifeguards on site - Mini-fridge - Playground - Seasonal outdoor pool - Soundproofed rooms - Stroller ### Conveniences - ATM - Limited-hour front desk - Luggage storage - Vending machine ### Guest services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Wedding services ### Business services - 1,722 square feet of conference space - 3 meeting rooms - Business center - Computer station ### Full-service spa - 5 treatment rooms - Aromatherapy - Ayurvedic treatments - Body scrubs - Body wraps - Deep-tissue massages - Detox wraps - Facials - Hot stone massages - Hot tub - Hydrotherapy - Manicures/pedicures - Prenatal massages - Sauna - Spa open daily - Steam room - Thai massages - Turkish bath ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator (39 inch wide door) - Stair-free path to entrance - Thin carpet in room - Visual fire alarm - Wheelchair accessible (may have limitations) - Wheelchair-accessible business center - Wheelchair-accessible registration desk (47 inches high) - Wheelchair-accessible restaurant ### More - 2 buildings - 5 floors - At least 80% of food locally-sourced - Banquet hall - Built in 2007 - Designated smoking areas - Fireplace in lobby - Lifeguards - Renovated entire property - September 2023 - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Down comforter - Free crib - Hypo-allergenic bedding - Pillow menu ### Bathroom - Bathrobes - Children's robes - Designer toiletries - Hair dryer - Private bathroom - Shampoo - Shower/bathtub combination - Slippers - Soap - Toilet paper - Toothbrush and toothpaste (on request) - Towels provided ### Entertainment - TV with cable/satellite channels ### Food and drink - Electric kettle - Espresso maker - Free bottled water - Limited room service - Meal delivery service - Mini-fridge - Minibar ### More - Air conditioning - Desk - Eco-friendly toiletries - Heating - Iron/ironing board on request - Laptop workspace - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: 10:00 PM Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation The front desk is open daily from 7:30 AM - 10:00 PM Front desk staffed during limited hours This property doesn't offer after-hours check-in Information provided by the property may be translated using automated translation tools ### Access methods Front desk (limited hours) ### Pets Pets allowed for an extra charge of EUR 30.67 per pet, per day, plus a deposit of EUR 100 per stay Service animals are welcome, and are exempt from fees Food and water bowls are available ### Children and extra beds Children are welcome 1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available Free cribs are available on request at the property ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: EUR 1.23 per person, per night We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: approximately EUR 15.33 for adults and EUR 10.22 for children - Airport shuttle fee: EUR 169.18 per vehicle (one-way, maximum occupancy 8) - Pet deposit: EUR 100 per stay - Pet fee: EUR 30.67 per pet, per day - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Safety features at this property include a fire extinguisher and a smoke detector This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Property Registration Number 205368289 ### We should mention The seasonal pool will be open from May 15 to September 30 Pool access available from 8:00 AM to 8:00 PM Only registered guests are allowed in the guestrooms A car is not required for transportation to and from this property This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Aparthotel Lucky Bansko Bansko Aparthotel Lucky Aparthotel Lucky Aparthotel Hotel Lucky Aparthotel Hotel Bansko Lucky Bansko Lucky Bansko & Relax Bansko Lucky Bansko Aparthotel Hotel Bansko Lucky Hotel Bansko Lucky Bansko Aparthotel SPA & Relax Hotel Lucky Bansko Aparthotel SPA & Relax Bansko Lucky Bansko Aparthotel SPA & Relax Hotel Bansko ## Frequently asked questions ### Does Lucky Bansko Aparthotel SPA & Relax have a pool? ### How much does it cost to stay at Lucky Bansko Aparthotel SPA & Relax? ### Is Lucky Bansko Aparthotel SPA & Relax pet-friendly? ### How much is parking? ### What time is check-in at Lucky Bansko Aparthotel SPA & Relax? ### What time is check-out at Lucky Bansko Aparthotel SPA & Relax? ### Does Lucky Bansko Aparthotel SPA & Relax provide a shuttle to the airport? ### Where is Lucky Bansko Aparthotel SPA & Relax located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Lucky Bansko Aparthotel SPA & Relax Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.6 Cleanliness ### 8.0 Location ### 9.2 Staff & service ### 9.0 Eco-friendliness ### 9.4 Property conditions & facilities 10 - Excellent 98 8 - Good 18 6 - Okay 8 4 - Poor 4 2 - Terrible 1 ## Reviews ### 10/10 Excellent #### Petko Sep 8, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean rooms and spa, Friendly staff. ##### Petko Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Yaniv Jun 6, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Ckean and beautiful, the spa was amazing and the staff wonderful!! Thank you ##### Yaniv Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Lee Oct 5, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Amazing stay We were staying in the off season, we had the spa to ourselves and the staff was extra nice and let us check out very late . ![](https://a.travel-assets.com/ugc/hotel-reviews/30EA33D26DF5D0B60BA87A29549520F9FB2454D61728114921524.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Lee Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Eliza Jun 30, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very friendly staff, excellent breakfast, the hotel is very attentive to details! ##### Eliza Stayed 1 night in Jun 2024 ### 10/10 Excellent #### Mariya Jul 26, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Always choosing it, because of the super nice staff and cleanliness. ##### Mariya Stayed 3 nights in Jul 2024 ### 10/10 Excellent #### Ozgur Jan 31, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Spa and room size was very good. In general staff was very helpful except few person at reception who were not helpful in answering my questions about city and some restaurants ##### Ozgur Stayed 3 nights in Jan 2025 ### 10/10 Excellent #### Itsik Aug 2, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing hotel with fancy suites (two rooms). The rooms are very clean, and every day every guest gets a chocolate ball, and water bottle. The hotel is at the entrance to Bansko a 5-minute drive from the entrance to the Old Center. The hotel has free nearby parking. Not all staff speaks English but everyone is eager to help. Breakfast is rich and very good. There is a spa center, which includes a heated pool, hot tub and saunas. ##### Itsik Stayed 5 nights in Jul 2022 ### 4/10 Poor #### Hilli Jan 2, 2025 Liked: Cleanliness Disliked: Staff & service, property conditions & facilities The staff were unfriendly and weren’t helpful with information. The hotel forced us to book the NYE dinner which was very bad with vey poor food and entertainment and cost a lot. Wasn’t value for money ##### Hilli Stayed 3 nights in Dec 2024 ### 10/10 Excellent #### Diana Jan 8, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We had a great stay in Lucky Bansko! The staff was polite and always smiling, rooms were cleaned daily and complementary water bottles restocked and little treats left in the evening to enjoy before bed. The facilities are really good, the spa is maintained well, parking is big so there was never any issue with finding a space, a ski storage is also available with heated ski boot drying system. The best part is the shuttle to the ski slopes (additional charge) which saves hours queueing for the gondola lift. There was one small issue during our stay: we requested an iron in the evening prior to our new years eve party but all the irons were taken by the guests, so we were advised there could be a wait time of 5-10 min. After 1 hour of waiting and asking multiple times, the reception staff told us there is nothing they can do as they don't know where the irons are and they have advised the guests to return them but no one had. As a result we had to go out with creased outfits to a formal event. To avoid disappointment in the future, I would advise management to purchase more irons, or make a log of where the irons are and request these back after a certain time. ##### Diana Stayed 4 nights in Dec 2024 ### 10/10 Excellent #### Maurício Dec 3, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excelente estadia Ótimo. Quarto grande. Spa sensacional. Café da manhã não convencional mas delicioso ##### Maurício Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Verified traveller Oct 10, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort SPA ist absolut top! ##### Verified traveller Stayed 2 nights in Oct 2024 ### 10/10 Excellent #### GEORGIA May 16, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Everything was perfect.High quality of services. ![](https://a.travel-assets.com/ugc/hotel-reviews/BE020A3DB1E807037974DC9F3D9B231B1C2DE25B1652695655395.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### GEORGIA Stayed 1 night in May 2022 ### 10/10 Excellent #### Kirstin Feb 27, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lovely hotel, staff were a credit to the hotel. Great facilities. ##### Kirstin Stayed 5 nights in Feb 2022 ### 6/10 Okay #### SOTIRIOS Feb 22, 2022 Liked: Cleanliness Disliked: Staff & service #### Unfortunately I was disappointed Unfortunately we were disappointed. The room it's too overpriced. For the price of 200 euros per night you can find a lot of better hotels in Bansko at half price. The hotel doesn't look for a 5 star hotel. The room doesn't look like the photos it's too basic like a 2,3 star room hotel and the mattress was too cheap I wake up with backpains. The worst thing was the stuff espessialy at the reception. Unhappy persons who doesn't want to help you, they barely speak English and they don't explain to you anything about the hotel and the facilities you have already paid. The only positive things are the breakfast and the cleanliness of the hotel. The spa was OK but the rooms of sauna and steam bath were too small for 2 persons only. You can find even in 3 star hotels spa's triple in size. ##### SOTIRIOS Stayed 2 nights in Feb 2022 ### 10/10 Excellent #### Itay Feb 5, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great Great. A little bit hot in the hotel and in the dining room that it was impossible to eat and enjoy. ##### Itay Stayed 7 nights in Jan 2022 ### 10/10 Excellent #### Verified traveller Nov 3, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Really nice. Spa needs extended hours. Nice, clean rooms and facilities. Buffet breakfast during the weekend was great, it's a shame it wasn't available on Monday where a la carte with significantly smaller choice was offered. Spa closes too early - at 8pm so if you like evening massage they book 6 or 7pm latest which I personally find weird - too early to eat before massage, too relaxed to dress up to go out and eat after. Services should be at least until 10pm. ##### Verified traveller Stayed 1 night in Oct 2021 ### 10/10 Excellent #### Ventsislav Sep 29, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The hotel was terrific , the staff was profesional and kind. Recommended with 10 stars ##### Ventsislav Stayed 1 night in Sep 2021 ### 8/10 Good #### Bernard Mar 13, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### smart place to stay in bansko Comfortable and service oriented hotel outside main center in bansko. excellent offering of transportation to and from ski and city center. good offering of restaurants in or nearby the hotel. ##### Bernard Stayed 7 nights in Jan 2020 ### 10/10 Excellent #### Cesar, Wiesbaden Feb 24, 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Das Hotel ist ideal für Kinder und auch für Eltern, um eine Auszeit zu nehmen. Wir haben es wirklich genossen ##### Cesar Stayed 4 nights in Feb 2020 ### 4/10 Poor #### Verified traveller Jan 2, 2020 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service Everything was great with the stay from the room to the frequent shuttle service. Unfortunately I had a ski accident on 31st Dec, which meant not being able to leave the room as per Doctor's instructions. The reception staff didn't show any empathy to find us some dinner on NYE since we couldn't leave the hotel. We tried ordering room service, asking the reception to see if they have any no-shows at one of the 3 restaurants or any places we might be able to order some take out. They simply said they can not help us in anyway here. We had expected a better service from a 5 star hotel when it comes to unforeseen incidents such as this one. ##### Verified traveller Stayed 6 nights in Dec 2019 ### 10/10 Excellent #### Moe, San Diego Jun 26, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent stay. Parents loved it. Amazing service, facilities and perfect location. ##### Moe Stayed 2 nights in Jun 2019 ### 8/10 Good #### DIMITRA Mar 27, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Very good hotel but... Our stay was good but on Monday, early in the morning at 8:30 we woke up from drill sound because they propably had repairs. We were never informed about this inconvinience. They could deal with it later. Moreover, the spa area was crowded and you couldn't relax due the bad behaviour of some kids. This is a very good hotel and I feel sorry because the quality isn't like it used to be. If you make more rooms for more visitors then you have to expand the facilities like the pool and the spa area. ##### DIMITRA Stayed 3 nights in Mar 2019 ### 6/10 Okay #### Verified traveller Mar 25, 2019 Liked: Cleanliness A lot of child in spa center .there was a lot of lightning in spa center. The water in cold pool it was dirty.. ##### Verified traveller Stayed 4 nights in Mar 2019 ### 4/10 Poor #### Verified traveller Mar 16, 2019 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### חוויה לא טובה סך הכל חוויה לא טובה, לנו במלון 7 לילות, קיבלנו חדר בקומת הכניסה (קומה 1) עם ריח רע, נוף לחניה והמון רעש מהכניסה וממסעדת המלון והמשחקייה שהיו תחתינו. עם קבלת החדר ביקשנו להחליף חדר, בישרו לנו שלא נותרו חדרים פנויים ושקיבלנו את החדר הזה כי לא ביקשנו משהו מסויים בהזמנה. לרוב השירות לא היה אדיב. שירות השאטלים אינו תדיר מספיק ומצאנו עצמנו זקוקים למוניות כדי להגיע למרכז העיירה וחזור. נקיון החדר לא היה טוב. מתקני הספא קטנים מאוד. במהלך השהות ביקשנו לשוחח עם מנהל. המנהל לא חזר אלינו. מניסיוננו, לא היינו ממליצים על המלון. ##### Verified traveller Stayed 7 nights in Mar 2019 ### 10/10 Excellent #### Verified traveller Feb 25, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is a great hotel, a few issues initially, but they were sorted quickly. Pool and spa area are excellent, as is the food. One of the best holidays I have had for a long time. ##### Verified traveller Stayed 7 nights in Feb 2019 ## Expedia's Latest Trends ### Hotels > [Chateau Victoria Hotel and Suites](https://www.expedia.ca/Victoria-Hotels-Chateau-Victoria-Hotel-And-Suites.h7677.Hotel-Information) > > [Torre Argentina Relais](https://www.expedia.ca/Rome-Hotels-Torre-Argentina-Relais.h7472512.Hotel-Information) > > [Torrent River Inn](https://www.expedia.ca/Hawkes-Bay-Hotels-Torrent-River-Inn.h37843565.Hotel-Information) > > [Hotels near Haida Gwaii](https://www.expedia.ca/Haida-Gwaii-Hotels.d3000391365.Travel-Guide-Hotels) > > [Wintergreen Condos](https://www.expedia.ca/Owen-Sound-Hotels-Wintergreen-Condos.h51148275.Hotel-Information) > > [Cabin Rentals Fernie](https://www.expedia.ca/Fernie-Cabins.d181765-aaCabins.Travel-Guide-Accommodation) > > [AccorHotels Hotels in Fort Lauderdale](https://www.expedia.ca/Fort-Lauderdale-Hotels-Accor-Hotels.0-0-d601750--bAccorHotels.Travel-Guide-Filter-Hotels) > > [Fern Resort](https://www.expedia.ca/Ramara-Hotels-Fern-Resort.h9812529.Hotel-Information) > > [All Inclusive Resorts and Hotels in Africa](https://www.expedia.ca/Destinations-In-Africa-All-Inclusive-Hotel.0-0-d6023185-tAllInclusiveHotel.Hotel-Filter-Destinations) > > [Hotels in Ayodhya](https://www.expedia.ca/Ayodhya-Hotels.d3000399161.Travel-Guide-Hotels) > > [Hotels in Montreal](https://www.expedia.ca/Montreal-Hotels.d178288.Travel-Guide-Hotels) ### Flights > [flights from mariscal sucre intl airport](https://www.expedia.ca/lp/airports/uio/flights-from-mariscal-sucre-intl-airport) > > [Flights from Ottawa (YOW) to Salt Lake City (SLC)](https://www.expedia.ca/lp/flights/yow/slc/ottawa-to-salt-lake-city) > > [Flights from Vancouver (YVR) to British Columbia (YAZ)](https://www.expedia.ca/lp/flights/yvr/yaz/vancouver-to-tofino) > > [Flights from Dieppe (YQM) to Las Vegas (LAS)](https://www.expedia.ca/lp/flights/yqm/las/moncton-to-las-vegas) > > [Flights from Toronto (YYZ) to South Burlington (BTV)](https://www.expedia.ca/lp/flights/yyz/btv/toronto-to-burlington) > > [Flights from Canada](https://www.expedia.ca/lp/flights/31/flights-from-canada) ### Cars > [Hertz Car Rentals In Regina Intl](https://www.expedia.ca/Hertz-Car-Rentals-In-Regina-Intl.d5394777-c40.Car-Rental-Guide-Suppliers) ### Activities ### Packages > [Walt Disney World® Resort](https://www.expedia.ca/Walt-Disney-World-Resort-Orlando.d6034120.Vacation-Attraction) > > [Halifax City Hall](https://www.expedia.ca/Halifax-City-Hall-Downtown-Halifax.d6222232.Vacation-Attraction) ### Vacation Rentals ### General > [Visit Bells Corners](https://www.expedia.ca/Ottawa-Bells-Corners.dx553248635921598815)