Title: Kempinski Hotel Grand Arena - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=1192080&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Kempinski Hotel Grand Arena Skiers find luxury at the base of the slopes with pool relaxation and spa treatments after a day on the mountain ## Photo gallery for Kempinski Hotel Grand Arena ![Exterior - Kempinski Hotel Grand Arena (Bansko)](https://images.trvl-media.com/lodging/2000000/1200000/1192100/1192080/w3837h2563x3y0-61dc165c.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Indoor pool, outdoor pool, open 9:00 AM to 9:00 PM, sun loungers - Kempinski Hotel Grand Arena (Bansko)](https://images.trvl-media.com/lodging/2000000/1200000/1192100/1192080/c9cf8003.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from room - Kempinski Hotel Grand Arena (Bansko)](https://images.trvl-media.com/lodging/2000000/1200000/1192100/1192080/w3840h2826x0y3-d9c0c020.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Couples treatment rooms, sauna, hot tub, steam room, Turkish bath - Kempinski Hotel Grand Arena (Bansko)](https://images.trvl-media.com/lodging/2000000/1200000/1192100/1192080/754ced3a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![3 restaurants, breakfast, lunch, dinner served; international cuisine - Kempinski Hotel Grand Arena (Bansko)](https://images.trvl-media.com/lodging/2000000/1200000/1192100/1192080/w3837h2560x3y3-88f2bb56.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Kempinski Hotel Grand Arena sits in a shopping district with convenient ski-in/ski-out access for downhill enthusiasts. Guests can book facials or hot stone massages at the spa, browse designer stores, and grab coffee at two on-site cafes. ## Reviews 9.6 Exceptional ## Popular amenities - Pool - Pet friendly - Free WiFi - Restaurant ## Room options ### Check availability for these dates Tonight [Jan. 17 - Jan. 18](https://www.expedia.ca/Hotel-Search?startDate=2026-01-17&endDate=2026-01-18&selected=1192080&PinnedHotelID=1192080&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-17&endDate=2026-01-18&selected=1192080&PinnedHotelID=1192080&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 18 - Jan. 19](https://www.expedia.ca/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=1192080&PinnedHotelID=1192080&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-18&endDate=2026-01-19&selected=1192080&PinnedHotelID=1192080&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 23 - Jan. 25](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=1192080&PinnedHotelID=1192080&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-23&endDate=2026-01-25&selected=1192080&PinnedHotelID=1192080&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 30 - Feb. 1](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=1192080&PinnedHotelID=1192080&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-30&endDate=2026-02-01&selected=1192080&PinnedHotelID=1192080&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 4 of 4 rooms ### View all photos for Standard Room, 1 King Bed, City View ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/2000000/1200000/1192100/1192080/544314f6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, City View 9.0 Wonderful 11 reviews ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available LCD TV Pillow menu Blackout drapes/curtains Hair dryer - 387 sq ft - City view - Sleeps 3 - 1 King Bed ### View all photos for Superior Room, 1 King Bed, Mountain View ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/2000000/1200000/1192100/1192080/544314f6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 King Bed, Mountain View 9.6 Exceptional 7 reviews ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available LCD TV Pillow menu Blackout drapes/curtains Hair dryer - 387 sq ft - Mountain view - Sleeps 3 - 1 King Bed ### View all photos for Superior Room, 2 Twin Beds, Mountain View ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/2000000/1200000/1192100/1192080/w3837h2501x3y1-94b8e27d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 2 Twin Beds, Mountain View ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available LCD TV Pillow menu Blackout drapes/curtains Hair dryer - 387 sq ft - Mountain view - Sleeps 3 - 2 Twin Beds ### View all photos for Standard Room, 2 Twin Beds, City View ![Minibar, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/2000000/1200000/1192100/1192080/w3837h2501x3y1-94b8e27d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Twin Beds, City View 8.0 Very good 1 review ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available LCD TV Pillow menu Blackout drapes/curtains Hair dryer - 409 sq ft - City view - Sleeps 3 - 2 Twin Beds ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FBansko-Hotels-Kempinski-Hotel-Grand-Arena.h1192080.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FBansko-Hotels-Kempinski-Hotel-Grand-Arena.h1192080.Hotel-Information) ## About the area Located in Bansko, Kempinski Hotel Grand Arena is in the entertainment district and in the mountains. Bansko Ski Resort and Bansko Gondola Lift are worth checking out if an activity is on the agenda, while those looking for area attractions can visit SkiBansko by Traventuria and Ski Bansko. Take in the nearby slopes with snowboarding and skiing lessons, or check out other outdoor activities such as snowmobiling and snowshoeing. [Visit our Bansko travel guide](https://www.expedia.ca/Bansko.dx6046713) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C41.82625%2C23.47831&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=8H6xjcnjM0oKNGhBKnXs-yit2Go=) Pirin Street 96, Bansko, 2770 ### What's nearby - Bansko Ski Resort \- 1 min walk \- 0.0 km - SkiBansko by Traventuria \- 5 min walk \- 0.5 km - Bansko Gondola Lift \- 5 min walk \- 0.5 km - Vihren \- 7 min walk \- 0.6 km - Holy Trinity Church \- 2 min drive \- 1.9 km ### Getting around - Sofia Airport (SOF) - 145 min drive ### Restaurants - ‪STATION Bansko “Coffee & Snacks made with love” - ‬3 min walk - ‪Ginger - ‬3 min walk - ‪The Log House (Дървената Къща) - ‬5 min walk - ‪The House - ‬5 min walk - ‪Lobby Bar - ‬1 min walk ## About this property ### Kempinski Hotel Grand Arena Luxury family-friendly hotel near Bansko Ski Resort Consider a stay at Kempinski Hotel Grand Arena and take advantage of a free breakfast buffet, a poolside bar, and a terrace. Skiers and snowboarders can spend time on the slopes at this hotel offering ski-in/ski-out access, downhill skiing, and a ski shuttle. Treat yourself to a Thai massage, a manicure/pedicure, or a body treatment at the onsite spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. Enjoy the health club, as well as activities like hiking/biking and archery. Free in-room WiFi is available to all guests, along with designer stores on site and 2 coffee shops/cafes. You'll also find perks like: - A seasonal outdoor pool and an indoor pool, along with sun loungers and a lifeguard on site - Bike rentals, an outdoor tennis court, and valet parking (surcharge) - A roundtrip airport shuttle (surcharge), babysitting (surcharge), and evening entertainment - A front-desk safe, free newspapers, and a banquet hall Room features All 123 rooms include comforts such as 24-hour room service and pillow menus, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning. More amenities include: - Recycling, LED light bulbs, and eco-friendly cleaning products - Eco-friendly toiletries, deep soaking tubs, and hair dryers - 27-inch LCD TVs with cable channels - Wardrobes/closets, balconies, and childcare services ## Similar properties ![3 indoor pools, seasonal outdoor pool, lifeguards on site](https://images.trvl-media.com/lodging/3000000/2230000/2221300/2221269/09a29373.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Lucky Bansko Aparthotel SPA & Relax Bansko - Pool - Hot tub - Spa - Pet friendly 9.4 Exceptional 130 reviews CA $303 CA $334 total includes taxes & fees Jan 25 - Jan 26 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-25&endDate=2026-01-26&selected=2221269&PinnedHotelID=2221269&HadPinnedHotel=true®ionId=-1&adults=2) ![Sauna, hot tub, steam room, body treatments, body wraps, body scrubs](https://images.trvl-media.com/lodging/18000000/17230000/17225300/17225264/ca95d9f6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Amira Boutique Hotel Bansko - 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Jan 23 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-22&endDate=2026-01-23&selected=111410231&PinnedHotelID=111410231&HadPinnedHotel=true®ionId=-1&adults=2) ![Sauna, steam room, body treatments, aromatherapy, hot stone massages](https://images.trvl-media.com/lodging/4000000/3020000/3019500/3019454/15c7bd2a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Saint George Palace Bansko - Pool - Hot tub - Spa - Pet friendly 8.8 Excellent 193 reviews CA $148 CA $164 total includes taxes & fees Feb 8 - Feb 9 [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-08&endDate=2026-02-09&selected=3019454&PinnedHotelID=3019454&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - 24-hour roundtrip airport shuttle on request for a surcharge - Area shuttle (surcharge) - Ski shuttle nearby - Self parking on site (EUR 5 per day) - Valet parking on site (EUR 10 per day) - Wheelchair-accessible parking and van parking available ### Food and drink - Free buffet breakfast available daily 7:00 AM to 10:30 AM - 2 bars/lounges - 2 coffee shops/cafes - 3 restaurants - A poolside bar - Coffee and tea in common areas - Snack bar/deli ### Restaurants on site - Come Prima Restaurant - Gallery Restaurant - Sushi Bar and Teppanyaki ### Things to do - 24-hour gym - Archery - Bicycle rentals - Billiards/pool table - Children's pool - Designer stores - Downhill skiing - Evening entertainment - Free children's club - Full-service spa - Games - Hiking/biking trails - Indoor pool - Library - Outdoor pool - Outdoor tennis court - Piano - Playground - Sauna - Shopping - Ski passes - Ski storage - Ski-in/ski-out access - Steam room - TV in common areas ### Family friendly - Children's pool - Free children's club - Free supervised activities for children - In-room babysitting (surcharge) - Indoor pool - Laundry facilities - Lifeguards on site - Outdoor pool - Playground - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - ATM - Free newspapers in lobby - Gift shop/newsstand - Hair salon - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Turndown service - Wedding services ### Business services - 2,691 square feet of conference space - 4 meeting rooms - Business center ### Outdoors - Barbecue grill - Garden - In a national park - In the mountains - Pool loungers - Terrace ### Full-service spa - 13 treatment rooms - Aromatherapy - Body scrubs - Body wraps - Couples treatment rooms - Deep-tissue massages - Facials - Hot stone massages - Hot tub - Manicures/pedicures - Reflexology - Sauna - Spa open daily - Sports massages - Steam room - Thai massages - Turkish bath ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Accessible airport shuttle - Bathroom emergency pull cord - Elevator - Stair-free path to entrance - Visual alarms in hallways - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible business center - Wheelchair-accessible concierge desk - Wheelchair-accessible gym - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible path to elevator - Wheelchair-accessible pool - Wheelchair-accessible public washroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchair-accessible spa - Wheelchair-accessible van parking - Wheelchairs on site ### More - 5 buildings - 5 floors - At least 80% lighting from LEDs - At least 80% of food locally-sourced - Banquet hall - Built in 2005 - Comprehensive food waste policy - Comprehensive recycling policy - Double-glazed windows - Eco-friendly cleaning products used - Fireplace in lobby - Lifeguards - Locally-owned and organized tours and activities - Smoking not allowed - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Pillow menu ### Bathroom - Bathrobes - Deep soaking bathtub - Free toiletries - Hair dryer - Separate bathtub and shower - Slippers - Towels provided ### Entertainment - 27-inch LCD TV with cable channels ### Food and drink - 24-hour room service - Coffee/tea maker - Free bottled water - Minibar ### More - Air conditioning (climate-controlled) - Cleaning products are eco-friendly - Connecting rooms available - Desk - Eco-friendly toiletries - Energy-saving switches in guestrooms - Free daily newspapers - Laptop workspace - LED lighting - Recycling - Safe - Soundproofed rooms - Water-efficient showers - Water-efficient toilets ## Policies ### Check-in Check-in time starts at 3 PM Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of EUR 20 per pet, per night, plus a one-time cleaning fee of EUR 25 Service animals are welcome, and are exempt from fees Welcoming dogs and cats only 1 total (up to 22 lbs per pet) Pets cannot be left unattended Food and water bowls are available ### Children and extra beds Children are welcome ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: EUR 1.23 per person, per night We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: EUR 180 per person (one-way) - Self parking fee: EUR 5 per day - Valet parking fee: EUR 10 per day - Pet fee: EUR 20 per pet, per night plus EUR 25 one-time cleaning fee - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards, and cash Cashless transactions are available This property uses eco-friendly cleaning products Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention The seasonal pool will be open from June to October Pool access available from 9:00 AM to 9:00 PM Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31 Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Guests under 16 years old are not allowed in the fitness facility Guests under 14 years old are not allowed in the spa This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Arena Grand Hotel Grand Arena Hotel Grand Hotel Arena Hotel Grand Arena Kempinski Grand Arena Kempinski Grand Arena Bansko Kempinski Grand Arena Hotel Kempinski Grand Hotel Arena Kempinski Hotel Grand Arena Kempinski Hotel Grand Arena Bansko Kempinski Hotel Bansko Kempinski Resort Grand Arena Kempinski Grand Arena Bansko Kempinski Hotel Grand Arena Hotel Kempinski Hotel Grand Arena Bansko Kempinski Hotel Grand Arena Hotel Bansko ## Frequently asked questions ### Does Kempinski Hotel Grand Arena have a pool? ### How much does it cost to stay at Kempinski Hotel Grand Arena? ### Is Kempinski Hotel Grand Arena pet-friendly? ### How much is parking? ### What time is check-in at Kempinski Hotel Grand Arena? ### What time is check-out at Kempinski Hotel Grand Arena? ### Does Kempinski Hotel Grand Arena provide a shuttle to the airport? ### Where is Kempinski Hotel Grand Arena located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Kempinski Hotel Grand Arena Reviews 9.6 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.4 Cleanliness ### 9.2 Location ### 9.6 Staff & service ### 9.2 Property conditions & facilities 10 - Excellent 245 8 - Good 54 6 - Okay 11 4 - Poor 2 2 - Terrible 3 ## Reviews ### 10/10 Excellent #### shlomo Jun 13, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort excellent hotel, excellent breakfast great location ##### shlomo Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Verified traveller Jul 29, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great place. Friendly staff and incredible breakfast. ##### Verified traveller Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### David Jun 25, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very well presented hotel with great facilities and good access to town and mountain. ##### David Stayed 2 nights in Jun 2024 ### 8/10 Good #### Nicola Oct 6, 2025 Liked: Staff & service Disliked: Property conditions & facilities #### Rather disappointed Once a grand hotel now rather dated redeemed by an excellent spa. Needs a total refurbishment. No concierge to advise on mountain walks, no maps etc. out of season but only one of three restaurants open. ##### Nicola Stayed 2 nights in Sep 2025 ### 8/10 Good #### Julian Michael Feb 2, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location and lovely staff. ##### Julian Michael Stayed 6 nights in Jan 2024 ### 10/10 Excellent #### avraham Sep 20, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Stunning place, amazing staff, excellent service, perfect breakfast, room staff, food, go out of their way to serve you Perfect place ##### avraham Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Atanas Dec 28, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Spa was nice ##### Atanas Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Jay Feb 4, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great stay and amazing location. I would definitely return again. ##### Jay Stayed 3 nights in Jan 2024 ### 8/10 Good #### Aviad Feb 17, 2025 Liked: Cleanliness, staff & service #### Good ski resort Best hotel in the area. Excellent facilities (SPA, restaurants and ski services). Superb location ( pretty much on the main ski lift). Outdated rooms. Staff experience varies: some are great (reception, concierge and breakfast), some are simply unpleasant, inefficient and outright seemed annoyed by their job serving guests…(especially the SPA and the lobby lounge) ##### Aviad Stayed 6 nights in Feb 2025 ### 10/10 Excellent #### sean Jan 28, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 5 night vegan get away Amazon staff, perfect location, amazing views. Some good vegan food options, it room for more. ##### sean Stayed 5 nights in Jan 2024 ### 10/10 Excellent #### Helena Sep 27, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Wonderful hotel A wonderful hotel. We were there in September, so my review isn't suitable for skiers. This one is for those who enjoy walks in the forest, around the town, sitting in restaurants, and relaxing in the spa. The location is excellent, close to a pedestrian street with all its cute restaurants and shops. Mountains and forests surround you. The air is amazing. The hotel itself is very nice, the rooms are spacious. The room has everything you need. The only thing I would improve is the lighting in the room. I didn't have enough light. The breakfast is amazing. Any egg dishes, lots of vegetables (and very tasty ones at that), cheeses, sausages, you can't list everything (although it's the same every day, but the choice is huge). The staff is very attentive. Any requests are fulfilled very quickly. Convenient valet parking. Excellent indoor pool. I thought the outdoor one was small. Good spa area, including an ice room (great to run into after the sauna). Bottom line: we really liked the hotel and will definitely return. ##### Helena Stayed 4 nights in Sep 2025 ### 8/10 Good #### daniel May 30, 2024 Liked: Cleanliness, staff & service, property conditions & facilities #### Still the best hotel in Bansko I have asked for an upgrade of room due to fact that hotel was empty and telling them I stayed many times - they didn’t upgrade me Restaurant - only one opened Italian with extremely expensive prices and very few courses Spa was fantastic especially the aroma massage done by Thai therapist ##### daniel Stayed 2 nights in May 2024 ### 10/10 Excellent #### Rich Dec 21, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Absolutely fantastic hotel located right next to the Bansko gondola. The staff are attentive, friendly and go out of their way to make your stay amazing. The room (alpine suite) was spacious and clean with an amazing bathroom with its own whirlpool bath and sauna. The spa was great but a bit disappointing that some facilities were not operating due to a technical fault but at least we had a personal sauna in our room. The buffet breakfast was incredible, one of the biggest selections I've ever seen - all fresh and well stocked even towards the end of breakfast service. If you are heading to Bansko then this hotel comes highly recommended. ##### Rich Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Forum Feb 20, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Luxury We are vegetarians and food can be an issue, the staff took great care in curating a vegetarian feast and all our dietary restrictions were accommodated. Massive thanks to the entire F&B team, Ovo for meeting every request, Alexandra for coordinating our reservations, Alex, Persian and Omer for brilliant recommendations. Sara at reception and the entire team. We had a wonderful stay and look forward to seeing you all soon. ##### Forum Stayed 4 nights in Feb 2024 ### 10/10 Excellent #### Nikolay Sep 28, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent Stay ##### Nikolay Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Mackenzie Sep 15, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Staff was amazing and accommodating. Location is absolutely epic. You can tell the property is a little dated however, nothing was a problem. Highly recommend. ##### Mackenzie Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### shaul Jul 23, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities great resort ##### shaul Stayed 3 nights in Jul 2024 ### 10/10 Excellent #### Bilyana Mar 31, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great stay Great stay, everything was perfect! ##### Bilyana Stayed 3 nights in Mar 2024 ### 10/10 Excellent #### Sharon Mar 3, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great hotel and a great location It was a great vacation ![](https://a.travel-assets.com/ugc/hotel-reviews/6E72AAE1FA993DA27BB4D0E023C7BAB4F505C01E1709480812121.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Sharon Stayed 5 nights in Feb 2024 ### 10/10 Excellent #### Kristine Feb 19, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great ski hotel Very good stay right on the ski slopes, great wellness facilities after days of skiing. Outstanding breakfast. Very professional and helpful staff. Probably better visited outside school holidays as it gets very busy and slopes are crowded. ##### Kristine Stayed 7 nights in Feb 2023 ### 10/10 Excellent #### Johan Jul 2, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Splendid stay as expected We arrived after a 3-day hiking trip in the Pirin National Park, dirty and tired, so the spa of the hotel was a pleasant experience. The room was nice and clean, with good coffe available in the room which was welcome after drinking Nescafe for a few days. The breakfast buffét had lots of options and everything was as expected on this point from one of the best hotels in Bansko. ##### Johan Stayed 1 night in Jun 2023 ### 10/10 Excellent #### Edward Jul 30, 2022 Liked: Cleanliness, staff & service, property conditions & facilities The best customer service ever! ##### Edward Stayed 3 nights in Jul 2022 ### 6/10 Okay #### Marc Jul 20, 2022 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Room comfort The hotel has no air conditioning so beware if you go in the summer...it can be very uncomfortable. ##### Marc Stayed 1 night in Jul 2022 ### 10/10 Excellent #### Andrea Nov 20, 2025 Liked: Cleanliness, amenities, property conditions & facilities Outstanding in all respects ##### Andrea Stayed 1 night in Nov 2025 ### 8/10 Good #### Verified traveller Feb 2, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Konum çok iyi, otel çalışanları ilgili ve nazik, temiz, kahvalti yeterli. 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