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Outdoor pool
Outdoor pool
Desk, free WiFi
Desk, free WiFi

4.0/5 Very good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Pet Friendly
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays

Explore the area

    Popular LocationTermas de la Virgen1 min walk
    Popular LocationJuan Montalvo Park6 min walk
    Popular LocationChurch of the Virgin of the Holy Water6 min walk

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  • Cabañas Luxury Doble

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  • Cabañas Luxury Matrimonial

    Room amenities

    • 323 sq ft
    • Sleeps 2
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  • Cabañas Luxury Triple

    Room amenities

    • 323 sq ft
    • Sleeps 3
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  • Cabañas Estándar Doble:

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    • 258 sq ft
    • Sleeps 2
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  • Cabañas Estándar Matrimonial

    Room amenities

    • 258 sq ft
    • Sleeps 2
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  • Cabañas Estándar Triple

    Room amenities

    • 258 sq ft
    • Sleeps 3
    More detailsCabañas Estándar Triple
  • Cabañas Estándar Cuádruple

    Room amenities

    • 258 sq ft
    • Sleeps 4
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  • Cabañas Estándar Quintuple

    Room amenities

    • 258 sq ft
    • Sleeps 5
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About this area

Baños de Agua Santa

Sangay Spa Hotel is located in Baños de Agua Santa. Termas de la Virgen and Piscinas El Salado Thermal Bath are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Sangay National Park and Juan Montalvo Park.
Visit our Baños de Agua Santa travel guide
View in a map
Popular Location

What's nearby

  • Termas de la Virgen - 1 min walk
  • Juan Montalvo Park - 6 min walk
  • Church of the Virgin of the Holy Water - 6 min walk
  • Sebastian Acosta Park - 6 min walk
  • Banos Central Market - 7 min walk

Getting around

  • Quito (UIO-Mariscal Sucre Intl.) - 170 min drive

Restaurants

  • Where to eat
  • On-site dining venue – Serves breakfast, lunch and dinner daily.

About this property

Sangay Spa Hotel

Family-friendly hotel with full-service spa and free breakfast
A full-service spa, a restaurant and an outdoor pool are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour health club, a bar/lounge and a poolside bar are on-site. All 66 rooms offer complimentary wireless Internet access, room service (during limited hours) and free bottled water. Other amenities available to guests include showers, phones and desks.
Sangay Spa Hotel offers 66 forms of accommodation with complimentary bottles of water and free toiletries. This Baños de Agua Santa hotel provides complimentary wireless Internet access.

Bathrooms include a shower. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court and a 24-hour health club.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has massage/treatment rooms and couples treatment room(s). Services include facials and manicures and pedicures. The spa is equipped with a sauna, a spa tub and Turkish bath/hammam. A variety of treatment therapies are provided, including hydrotherapy and reflexology.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows industry sanitisation guidelines of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking

Food and drink

  • Free buffet breakfast available daily 7:30 AM–10:30 AM
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • 24-hour health club
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Outdoor tennis court
  • Playground

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage

Languages spoken

  • English
  • Spanish

Business services

  • 1 meeting room
  • Business centre

Outdoors

  • Garden
  • Outdoor furniture

Spa

  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Hot tub
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking

More

  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Shower
  • Towels

Food and drink

  • Free bottled water

More

  • Desk
  • Phone

Policies

Check-in

Check-in between 3:00 PM and 11:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed until further notice.
The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):
  • Dining venue(s)

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 10 per pet, per night
Dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Pet fee: USD 10 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

Property is also known as

Sangay Spa Hotel Banos
Sangay Spa Hotel
Sangay Spa Banos
Sangay Spa
Sangay Hotel Banos
Sangay Spa Hotel Hotel
Sangay Spa Hotel Baños de Agua Santa
Sangay Spa Hotel Hotel Baños de Agua Santa

Frequently asked questions

Can I cancel my reservation for free at Sangay Spa Hotel and receive a full refund?
Yes, Sangay Spa Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Sangay Spa Hotel cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Sangay Spa Hotel?
As of Sep 24, 2020, prices found for a 1-night stay for 2 adults at Sangay Spa Hotel on Oct 7, 2020 start from CA $162, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Sangay Spa Hotel have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is Sangay Spa Hotel pet-friendly?
Yes, dogs are allowed at this property. There's a fee of USD 10 per pet, per night. Service animals are exempt from fees.
How much is parking at Sangay Spa Hotel?
Self-parking is free at this property.
What time is check-in at Sangay Spa Hotel?
Check-in is from 3:00 PM to 11:00 PM.
What time is check-out at Sangay Spa Hotel?
Checkout is at noon.
Where is Sangay Spa Hotel located?
This family-friendly Baños de Agua Santa hotel is within a 10-minute walk of Termas de la Virgen, Banos Central Market and Juan Montalvo Park. Sebastian Acosta Park and Church of the Virgin of the Holy Water are also within 10 minutes.
4.0
Very good
53 reviews
5 - Excellent
21
4 - Good
19
3 - Okay
7
2 - Poor
3
1 - Terrible
3

4.3/5

Cleanliness

4.4/5

Staff & service

4.0/5

Amenities

3.9/5

Property conditions & facilities

5/5 Excellent

Travelled with family, Travelled with family and small children
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms. Comfortable beds. The staff has great customer service skills. Good breakfast menu. Good location.
Stayed 1 night in Jan 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

5/5 Excellent

Stayed 1 night in Sep 2019

4/5 Good

Happy face iconLiked: Staff & service, room comfort
Fantastic location directly across from the waterfall (and baths) with an inspiring view. Quiet, great breakfast. Room a little dated and furniture beat up. Manager super helpful and accommodating.
Stayed 1 night in Feb 2019

3/5 Okay

Travelled with family and small children
Sad face IconDisliked: Amenities, property conditions & facilities
As other reviewers have stated, this is a hotel that is probably advertised with one star more than it deserves. Our two rooms in the ‘plaza’ section were very worn, with wood trimming badly chipped and bathroom tiles in need of deep cleaning. That said the rooms were clean and the beds comfortable. As for the rest of the hotel - the main building seems new and/or renovated, the breakfast was excellent, but the pool/spa area was frankly quite dilapidated and in need of a thorough facelift. Lastly I had an unpleasant checkout experience with the receptionist clearly not understanding how Expedia works and nearly double charging me. There was also a 100$ discrepancy between what I paid Expedia and what the hotel was actually charging which I aim to take up with the latter. Overall a very mixed experience.
Stayed 2 nights in Jan 2019

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