Ratings based on 518 Verified Reviews

3.9 out of 5
82% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller

Convenient to the interstate and the airport

Posted 18-Apr-2018
The room rate was not bad but the room needed an upgrade. I had a hard time getting the temp right so the room was comfortable. Other than that, it was clean and quiet. I may stay here again if the rate fits my budget but I would have a hard time recommending this hotel to a friend.
Comment from Hotel Management
19-Apr-2018 by Christina, Hotel Management
Dear guest, thank you for choosing our hotel for your overnight needs. We appreciate you sharing where we did well and where we need improvement. We hope that we can be of service to you again, the next time you are in Bangor.
4 out of 5
Recommended
for Everyone
by A verified traveller from NB

Nice and clean hotel with home comforts.

Posted 17-Mar-2018
Have a very good impression of this hotel and its front desk staff! We had booked for earlier that week, but had to cancel due to the snowstorm and the young gentleman on the phone was very understanding and authorized a refund despite the deadline - no charge for this and there wasn’t any hassle. Because of this, once we had the opportunity to actually drive up later on that week, there was no doubt where I wanted to stay. Initial check-in was a breeze, front desk staff were very pleasant and friendly. Room was just like in the photos, very clean and modern. Pool was very nice, good size and we were able to swim a few laps and had good fun. Sleep, this is where things fell a bit short. Bed was comfy, pillows were slightly odd shaped, but the problem was the air/heating fan in the room. It would periodly vibrate sounding very similar to a truck idling off in the distance, this would happen every few hours so my sleep was somewhat interrupted. I’ll chalk it up to just an unlucky chance, but it definitely made me tired the next day. On the plus side, the included breakfast the next morning was absolutely wonderful! The dining area was very nice and appealing, and the young girl that served us was so welcoming. The meal was delicious! The staff here seem like genuinely friendly and hardworking individuals and it definitely shows. Despite my sleep issue, we would definitely stay here again for all the strengths and positives and i’d give it another try for a night’s rest.
Comment from Hotel Management
18-Mar-2018 by Christina Bustard, GM, Hotel Management
We can't thank you enough for your detailed review about your stay, we are sure it will be helpful to other travelers such as yourself. We will look into the the heating/cooling unit in your room-thank you for letting us know about it. We appreciate your patronage and loyalty and look forward to being of service to you again.
4 out of 5
Recommended
for Everyone
by A verified traveller

A day away!!

Posted 25-Feb-2018
The Holiday is a great place to just get away for a day or two. Great location and the hotel and staff were just what I expected.
Comment from Hotel Management
2-Mar-2018 by Christina, Hotel Management
Thank you for staying with us and for the kind review. We hope we are again, only "a day away" for you, as we look forward to being of service to you again!
2 out of 5
by A verified traveller from Maine

Hotel not clean anymore :(

Posted 22-Feb-2018
The pool area is not being maintained well. There was hair everywhere on the walkway surrounding the pool. Furthermore,there was green algae growth on the grout around the pool. Upon pulling down the sheets to one of our beds, there was fresh blood stains on the sheets as well as hair when the sheets were pulled down further. It was apparent that they had not been changed since the last guests slept in them. Gross, gross, gross. We have stayed at the Holiday Inn on Odlin Road each time we travel to Bangor but that was our last time. :(
Comment from Hotel Management
2-Mar-2018 by Christina, Hotel Management
It was a pleasure speaking with you on the phone the other day concerning your stay. We truly appreciate your feedback and am very pleased that we were able to rectify the situation.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Jan-2018
Nice place, the only complaint are the beds are a little to hard!
Comment from Hotel Management
10-Mar-2018 by Christina, Hotel Management
Thank you so much for choosing Holiday Inn of Bangor. We truly appreciate your patronage and loyalty. I did see you enjoyed your stay but made a comment on the beds, we will look into that immediately. We look forward to being of service to you again.
3 out of 5
by A verified traveller from canada

Posted 8-Jan-2018
Heater in room would not shut off. Way to hot Pool area disgustingly dirty
5 out of 5
by A verified traveller

Posted 2-Jan-2018 on Hotels
Comment from Hotel Management
2-Mar-2018 by Christina, Hotel Management
Thank you for the excellent score! We hope to be of service to you again.
4 out of 5
by Wes from Woodville

Comfortable and convenient location

Posted 1-Jan-2018 on Hotels
Relaxing
2 out of 5
by A verified traveller

Posted 18-Dec-2017
Hotel is worn out. Needs facelift. Carpet is gross, musty smell etc.
5 out of 5
by Christine

Great concert stay!

Posted 12-Dec-2017 on Hotels
We stayed at the Holiday Inn after attending a concert at The Darling Waterfront Pavilion. The Staff was extremely friendly and helpful including the shuttle drives who got us to and from the venue for free!