City view from property

Reviews of Holiday Inn Bangor, an IHG Hotel

3 out of 5
Holiday Inn Bangor, an IHG Hotel
404 Odlin Rd, Bangor, ME

Reviews

7.8

Good

Rating 10 - Excellent. 308 out of 1001 reviews" "
Rating 8 - Good. 402 out of 1001 reviews" "
Rating 6 - Okay. 164 out of 1001 reviews" "
Rating 4 - Poor. 85 out of 1001 reviews" "
Rating 2 - Terrible. 42 out of 1001 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Camisha

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Updated entrance, beds are comfy.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 3, 2024
Dear Camisha,It is wonderful to hear about your recent experience at Holiday Inn Bangor Maine. We are delighted that our updated accommodations and comfortable bed contributed to your memorable experience. We hope you will return soon for another enjoyable stay. Sincerely,Christina Bustard,General Manager

2/10 Terrible

DEBORAH

Disliked: Cleanliness, staff & service, property conditions & facilities
Toilet did not flush properly
Stayed 1 night in Nov 2023
Response from Christina, GM on Nov 21, 2023
Thank you Deborah for your stay and letting us know about the toilet. Our engineering department is addressing the issue. We truly appreciate your feedback and your patronage.

6/10 Okay

Maria

Travelled with partner
Liked: Staff & service
The rooms were ok seems like it’s been awhile since a makeover. Price was double due to UMaine homecoming.
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 23, 2023
Dear Maria,Thank you for taking the time to share your review and letting us know you enjoyed your overall stay. We appreciate your observation regarding hotel upgrades and also thank you for understanding rates fluctuate based on demand; sorry for the inconvenience caused. We hope you will visit us again for the perfect stay you deserve.Sincerely,Christina Bustard,General Manager

6/10 Okay

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The price for it over homecoming while is based on demand doesn’t justify the amenities and value. Besides the fact that they clearly had issues with the locking system on the external doors from inside (against fire code) should be a red flag !!
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 16, 2023
Dear Jennifer,Thank you for staying at our hotel and for letting us know about your experience. We always aspire to exceed our guests' expectations; therefore, we apologize for the concerns you had during your stay. Our maintenance team will be checking the door locks to ensure these are functioning properly; thank you for the feedback. We look forward to hosting you again soon. Sincerely,Christina Bustard,General Manager

8/10 Good

Kevin

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent 4 days and nights here in October. The Bangor location was quite good for our interests. Front end staff was exceptional. Room was clean and nice. Lots of amenities we didn’t take advantage of. If you stay and are looking for good food, check out Timber. It’s 1.6 miles from the hotel and excellent. We would absolutely stay at this Holiday Inn again.
Stayed 1 night in Oct 2023
Response from Christina, GM on Oct 12, 2023
Thank you Kevin for your recent stay and the very kind review. I will be sure share your comments with our front end and housekeeping teams. We look forward to the next opportunity to be of service to you.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Christina, GM on Oct 12, 2023
Thank you Christopher for the 5 out of 5! We truly appreciate the rating and your patronage. All of us at the Holiday Inn of Bangor look forward to being of service to you again.

8/10 Good

Makenzie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Christina, GM on Oct 27, 2023
Thank you Makenzie for the 4 stars! All of us at the Holiday Inn Bangor truly appreciate your patronage and this great review. We look forward to being of service to you again the next time you are in the area.

4/10 Poor

Gary

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from General Manager on Oct 8, 2023
Dear Gary,Thank you for the rating. We apologize for not meeting your expectations. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Christina Bustard,General Manager

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on Sep 22, 2023
Dear Linda, It is wonderful to know you had an enjoyable stay at Holiday Inn Bangor Maine. We appreciate the excellent rating and hope to make your next stay an exceptional one as well.Sincerely, Christina Bustard, General Manager

8/10 Good

Christine

Stayed 1 night in Sep 2023
Response from General Manager on Sep 30, 2023
Dear Christine,Thank you for taking a moment to rate your experience. All of us at Holiday Inn Bangor Maine are thrilled you had a good stay at our hotel and we invite you to stay with us again when you visit the area.Sincerely,Christina Bustard,General Manager

10/10 Excellent

Maureen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff….. Lovely dining room…
Stayed 1 night in Sep 2023
Response from Christina, GM on Sep 5, 2023
Thank you Maureen, we truly appreciate your recent stay and this excellent review. All of us at the Holiday Inn of Bangor look forward to being of service to you again.

4/10 Poor

Carly

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Property conditions & facilities
The doors are so old- on first floor anyway and other people woke me up during the night going in out out and then having to be slammed shut.
Stayed 1 night in Aug 2023
Response from Christina, GM on Aug 25, 2023
Dear Carly our apologies that the doors caused issues, we just replaced all of the door locks this past week, but I will have engineering survey the doors and address any issues they may find. Thank you for your feedback and we hope to have another opportunity to be of service to you.

6/10 Okay

Evelina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from General Manager on Sep 8, 2023
Dear Evelina, Thank you for your rating of our hotel. We are pleased to know your overall stay was satisfactory. It will be our pleasure to host you again when you are back in the area.Sincerely, Christina Bustard, General Manager

10/10 Excellent

Victor, SOMERSET

Stayed 3 nights in Aug 2023
Response from General Manager on Sep 10, 2023
Dear Victor,Thank you for the five-star rating! We are delighted to have exceeded your expectations. We enjoyed having you as our guest, and we hope to see you again at Holiday Inn Bangor Maine. Sincerely,Christina Bustard,General Manager

10/10 Excellent

Victor, SOMERSET

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a good place to stay when visiting Acadia NP when you want to stay at a big hotel
Response from General Manager on Aug 20, 2023
Dear Victor,Thank you for your positive feedback on Holiday Inn Bangor Maine. We are glad our location worked out well for you to visit the park and we appreciate your recommendation. It was a pleasure to host you and we hope you are already planning another trip our way.Sincerely,Christina BustardGeneral Manager

4/10 Poor

Lisa

Disliked: Cleanliness, property conditions & facilities
Holiday inn properties aren’t what they used to be. This property is tired and run down and seemed a little unsafe with back door that was key access,propped opened with wood. The rooms were in need of an update and very small and the hotel seemed short on amenities including no breakfast. Lots of better options in the area. This was our second stay at this property and the first was a much better experience (two years ago)then the second.
Stayed 1 night in Aug 2023
Response from Christina, GM on Aug 17, 2023
Thank you Lisa for your recent stay. We did renovate all of our guestrooms and public spaces about a year ago. We do have breakfast available in our restaurant each morning from 6:30am to 9:30am and our marketplace is open 24/7 with breakfast items and other snacks. We have also upgrade many of our systems and continue to make improvements for a more enjoyable stay. We hope to have another opportunity to be of service to you.

10/10 Excellent

Kelly

Stayed 1 night in Aug 2023
Response from General Manager on Sep 6, 2023
Dear Kelly, It is wonderful to know you had an enjoyable stay at Holiday Inn Bangor Maine. We appreciate the excellent rating and hope to make your next stay an exceptional one as well. Sincerely, Christina Bustard, General Manager

10/10 Excellent

Donna Marie

Stayed 1 night in Aug 2023
Response from General Manager on Sep 5, 2023
Thank you for the perfect rating, Donna! We are delighted you had a great time at Holiday Inn Bangor Maine and we look forward to making your next stay a great one once again.Sincerely, Christina Bustard, General Manager

10/10 Excellent

Margo

Travelled with family and small children
Liked: Amenities
Everything was great. Have stayed at several in the are and this is my new fav.
Stayed 1 night in Aug 2023
Response from General Manager on Aug 9, 2023
Dear Margo, Thank you for being our guest at Holiday Inn Bangor Maine and sharing your feedback. We are pleased to know you had an overall great stay and for considering us to be your new favorite in the area. It was a pleasure to host you, and we hope to welcome you back soon.Sincerely, Christina Bustard, General Manager

8/10 Good

Christopher

Liked: Staff & service
Stayed 3 nights in Jul 2023
Response from General Manager on Aug 6, 2023
Dear Christopher,Thank you for the kind rating! We are glad you had a good time at Holiday Inn Bangor Maine and we look forward to the opportunity to host you again and turn that 4-star into a 5.Sincerely,Christina Bustard,General Manager

10/10 Excellent

Alexandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No problems!
We stayed here for a concert at the cross insurance center. It was super close and the hotel was clean and comfy! Had a great time and would stay again.
Stayed 1 night in Jul 2023
Response from General Manager on Jul 31, 2023
Dear Alexandra, We are thrilled we exceeded your expectations for a great stay and that our location worked out well for you to attend the concert. Thank you for also highlighting our clean and comfortable accommodations. It was our pleasure hosting you at Holiday Inn Bangor Maine, and we look forward to your next stay with us.Sincerely, Christina Bustard, General Manager

8/10 Good

Beth, Lewisburg

Stayed 1 night in Jul 2023
Response from General Manager on Aug 3, 2023
Dear Beth,We appreciate you taking the time to leave your four-star rating regarding your recent visit to Holiday Inn Bangor Maine. It is great to know you enjoyed your stay and we hope to welcome you again soon.Sincerely, Christina Bustard, General Manager

2/10 Terrible

VALERIE

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This property smells bad. Not only is it old, carpet smells horrible, there was a smell of marijuana coming from some rooms. There is a limited menu for breakfast. Staff is ok. Some are very friendly, some well, don't care. Would not stay there again.
Stayed 3 nights in Jun 2023
Response from General Manager on Jul 5, 2023
Dear Valerie,Thank you for choosing to stay with us. We apologize for not meeting your expectations with our accommodations. As a non-smoking hotel, we are committed to providing all our guests with a smoke-free environment. Therefore, we are disappointed with your experience and will address this appropriately. Once again, our apologies, and we hope you will reconsider and give us another try to provide you with the flawless stay you deserve.Sincerely,Christina Bustard, General Manager

2/10 Terrible

Tracey

Stayed 2 nights in Jun 2023
Response from General Manager on Jul 8, 2023
Dear Tracey, We apologize that your stay did not meet your expectations. It was a pleasure having you as our guest, and we hope to make your stay perfect the next time you are in the area.Sincerely, Christina Bustard, General Manager

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for staying to see a concert, they had a shuttle to drop us off and pick us up afterwards so we didn’t have to worry about finding parking or traffic after the concert.
Stayed 1 night in May 2023
Response from Christina, GM on May 30, 2023
Thank you Jessica for choosing Holiday Inn of Bangor! We are so excited to hear you took advantage of our complimentary shuttle service for a concert. We truly appreciate your patronage and look forward to being of service to you again.

8/10 Good

Cheri

Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and convenient!
Stayed 2 nights in May 2023
Response from General Manager on May 30, 2023
We are delighted you had an excellent stay with us, Cheri! Thank you for appreciating our well-maintained accommodations. All of us at Holiday Inn Bangor Maine look forward to your next visit.Sincerely,Christina Bustard,General Manager

10/10 Excellent

Alicia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from General Manager on May 18, 2023
Dear Alicia,Thank you for the 10/10 rating! We loved having you here at Holiday Inn Bangor Maine and hope you will return soon for another perfect experience.Sincerely,Christina BustardGeneral Manager

8/10 Good

Sherri

Travelled with family
Liked: Cleanliness, property conditions & facilities
Duncan donut next door
Stayed 1 night in Mar 2023
Response from Christina, GM on Mar 28, 2023
Thank you, Sherri for your recent stay and the review. We truly appreciate your patronage and look forward to your next stay with us while in the Bangor Area.

10/10 Excellent

nicholas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the employee at the desk was amazing after us having issues at the hilton garden and aviator hotel while checking in we switch too holiday inn and it was so nice to finally get easily checked in to a hotel that cares about the guests.
Stayed 1 night in Mar 2023
Response from Christina, GM on Mar 6, 2023
Thank you Nicholas for the excellent review. We are so happy to hear that you enjoyed your stay and found the check in easy. We truly appreciate your feedback and look forward to being of service to you again.

10/10 Excellent

Tina

Stayed 1 night in Feb 2023
Response from Christina, GM on Mar 27, 2023
Thank you Tina for the high 5! We truly appreciate this rating and your recent stay. The entire team at Holiday Inn of Bangor look forward to being of service to you again.

10/10 Excellent

Miranda

Stayed 2 nights in Feb 2023
Response from Christina, GM on Feb 27, 2023
Thank you Miranda for the 10!! All of us at Holiday Inn Bangor truly appreciate it and we look forward to being of service to you again!

8/10 Good

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
my room was very clean and i felt safe and comfortable. front desk was more than helpful. only minor downside was a fellow guest (stranger) being rude to me but that is no fault of the location itself.
Stayed 2 nights in Jan 2023
Response from Christina, GM on Jan 30, 2023
Thank you Sarah for your recent stay and nice review. We are so pleased to hear you found everyting clean, comfortable and the team helpful. We look forward to your next stay with us.

8/10 Good

Erika

Stayed 1 night in Nov 2022

10/10 Excellent

Teresa

Stayed 2 nights in Nov 2022

2/10 Terrible

Irakli, Franklin Park

Business traveller
Disliked: Cleanliness, staff & service
They kept me waiting for 3 hours till i got my room
Response from Christina, GM on Nov 11, 2022
My apologies for your wait at check in, unfortunately it was out of our control as there was no form of payment being provided for possible incidentals. We tried our very best to assist you in either securing a form of payment or canceling without penalty. Thank you for your feedback.

8/10 Good

Denise, Woonsocket

Travelled with family
Liked: Cleanliness, staff & service
Overall a very good brief stay for a wedding. Clean and comfortable rooms. Staff was very helpful. Hair dryer in room was very weak and the front desk staff found another for me. Breakfast was included and had a good selection.
Stayed 2 nights in Sep 2022
Response from Christina, GM on Oct 7, 2022
Thank you Denise, we are so pleased we were a part of your stay for a wedding. We appreciate knowing you enjoyed your stay and breakfast in our restaurant. We look forward to being of service to you again the next time you are in Bangor.

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient place for a weekend
My daughter and I stayed here for an open house event at U Maine. The room was clean and beds comfortable. We could not get the room temperature to be where we wanted it, and it seems to be warmer than we had hoped in the room. Also, walking down the halls there was a very strong smell of pot in the hallways. I’m not sure if that was there already or from people who were staying in the hotel, but it wasn’t a pleasant smell. Also, they were in the middle of fixing the elevator doors which were very slow, but they still worked so that was a plus. Overall, it was a good hotel, and I would stay there again because it was very convenient
Stayed 2 nights in Sep 2022
Response from Christina, GM on Oct 3, 2022
Thank you Rebecca for your kind comment and recent stay with us. We are truly proud of the University of Maine campus and are sure you enjoyed the open house. We apologize for the odor, as we are a smoke free hotel. We thank you again and look forward to you next stay with us.

4/10 Poor

Lloyd

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overpriced for condition
Old facility - overpriced and not clean.
Stayed 2 nights in Sep 2022
Response from Christina, GM on Sep 28, 2022
Dear Lloyd we apologize that you did not find value in your recent stay with us. We have recently renovated inside and out and always try to maintain competitive pricing for our market. As the reservation was not booked directly, I am unable to give a better explanation. We do hope to have another opportunity to be of service to you, possibly a package rate? Thank you.

6/10 Okay

Verified traveller

The sink didn’t drain well. For this reason, we were offered a complimentary breakfast.
Stayed 1 night in Aug 2022
Response from Christina, GM on Aug 29, 2022
Dear valued guest, we do again apologize for the sink issue and glad we could make it up with a hot breakfast. We thank you and look forward to another opportunity to be of service to you.

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this hotel for 3 days for a specific event held there Aug. 19-21, 2022. Everything was well-done and appropriate: comfortable, pretty, clean, friendly, etc. I recommend it highly.
Stayed 3 nights in Aug 2022
Response from Christina, GM on Aug 24, 2022
Thank you Pamela, we are so pleased to be a part of the event and know that you enjoyed your stay. We truly appreciate your kind words and will share with the entire team at Holiday Inn, Bangor. Thank you again, and we look forward to being of service to you again.

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Christina, GM on Aug 23, 2022
Thank you Debbie for the 10! We truly can't thank you enough for the perfect score for our hotel. We look forward to your next stay with us.

4/10 Poor

Jason

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Restaurant closed. Next day not open until 5pm. Outside patio area nice…except for the weed being smoked by the Jamaican contingent was unbearable.
Stayed 2 nights in Aug 2022
Response from DK on Aug 17, 2022
Jason I am so sorry for behavior of guests in the court yard. As for the restaurant we have not opened this year on Sundays at all due to staffing . Thank you for choosing to stay with us at the Holiday Inn

10/10 Excellent

Janet, Charlottetown

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property is older and shows some wear but our room was vey clean. The property has had some updates and there were no funky odours. 👍👍
Stayed 1 night in Aug 2022
Response from Christina, GM on Aug 8, 2022
Thank you Janet for the two thumbs up! We did just finish our renovations, inside and out! We truly appreciate your great review and your patronage. Thank you again and we look forward to seeing you again.

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
The hotel is clean but dated
We stayed 2 nights the hotel was ok it was dated. It was cl
Stayed 2 nights in Jul 2022
Response from Christina, GM on Aug 2, 2022
Dear Valued Guest, thank you for letting us know you found our hotel clean. We are one of the original hotels in Bangor, but just completed renovations of our facility to include the guest rooms, public spaces and all of our amenities. Thank you again for your stay and we hope to be of service to you again

8/10 Good

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment when we first checked in the employees were wonderful! Very friendly & informative! One of our days our room was NOT cleaned. Not sure what happened.
Stayed 4 nights in Jul 2022
Response from Christina, GM on Aug 4, 2022
Thank you Stephanie, we truly appreciate your patronage and kind review. Currently, we are still on limited housekeeping services and can not offer daily services, but have staff available for 24/7 for any supplies our guests may need. Thank you again, and we look forward to the next opportunity to be of service to you.

10/10 Excellent

Margaret (Peggy)

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Christina, GM on Jul 27, 2022
Thank you Margaret (Peggy) for the awesome score of 10! We truly appreciate it and your patronage. We look forward to being of service to you again.

6/10 Okay

Barbara

Disliked: Amenities
Stayed 1 night in Jul 2022

10/10 Excellent

annette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place.
A short one night stay in a fine property, clean room, comfortable bed, very reasonably priced breakfast. No problems.
Stayed 1 night in May 2022
Response from Christina, GM on Jun 12, 2022
Thank you John, we truly appreciate your finding us a nice place to stay. We take pride in your comments and look forward to being of service to you again the next time you are in Bangor.

8/10 Good

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything fine. Need new asphalt in parking lot however. Bad shape
Stayed 1 night in May 2022
Response from Christina, GM on Jun 12, 2022
Thank you Philip, we truly appreciate your recent stay with us and 8 rating. We thank you for your patronage and look forward to the next opportunity to be of service to you. We have begun some parking lot repairs and will continue to do so.