Réception

Bangor Suites Airport Hotel – Avis

3.5 out of 5
Bangor Suites Airport Hotel
250 Odlin Road, Bangor, ME

Avis

6,6
Note de 10 – Excellent, d’après 140 avis sur 553." "
Note de 8 – Bien, d’après 142 avis sur 553." "
Note de 6 – Acceptable, d’après 86 avis sur 553." "
Note de 4 – Médiocre, d’après 86 avis sur 553." "
Note de 2 – Terrible, d’après 99 avis sur 553." "

6,6/10

Propreté

7,8/10

Service et personnel

6,4/10

Commodités

6,0/10

État et installations de l’hébergement

6,6/10

Écoresponsabilité

Avis

6/10 – Acceptable

Gilles

Séjour de 1 nuit en octobre 2023
Jess a répondu le 9 nov. 2023
We are sorry that your stay was not up to your satisfaction. We hope that you give us another opportunity in the future.

6/10 – Acceptable

Sebastien

Séjour de 1 nuit en octobre 2023
Management a répondu le 12 oct. 2023
Thank you for sharing your feedback. We apologize for the appearance of the hotel not meeting your expectations. We're working on improvements and renovating towards a new and up to date hotel. We hope to welcome you again for a better stay.Best regards

2/10 – Terrible

kathia

Séjour de 1 nuit en septembre 2023
Lien a répondu le 8 sept. 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. Please understand we are working on renovations during this time and working on all the necessary repairs. We will be working with the staff an addressing them about the issues that need to be resolved. We hope to welcome you again for a better stay.Best regards

8/10 – Bien

Laurie

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Personnel courtois et gentil. Hôtels propre. Les chambres on besoin d'une petite mise a jours 2023. Mais pour le prix nous avons été satisfait.
Séjour de 1 nuit en juin 2023
Todd Kindler - GM a répondu le 20 juill. 2023
Thank you for taking the time to leave feedback. We are going to be doing a complete renovation in the 4th quarter.We hope you'll consider giving us another opportunity in the future to provide you with an even better stay.Warm regards

6/10 – Acceptable

DOMINIQUE

Voyage de couple
Situé dans une zone pratiquement déserte. Parking pas sécuritaire. Personnel relax. Par contre bon restaurant juste à côté.
Séjour de 1 nuit en mai 2023
Todd Kindler - GM a répondu le 22 juill. 2023
Thank you for sharing your feedback about your stay with us.We regret to hear that you found the hotel's location to be less than ideal. We understand that the surroundings play a crucial role in our guests' experience, and we'll take this into account when considering future improvements.Regarding parking safety, we take guest security seriously, and we'll assess and enhance our parking measures to provide a safer environment.We're pleased to know that you enjoyed the restaurant next door. We're always delighted to recommend local dining options to our guests for a satisfying culinary experience.If there's anything else you'd like to share or any specific requests for your next stay, please don't hesitate to let us know. We're here to ensure you have a significantly improved experience on your next visit.Warm regards

6/10 – Acceptable

Marie-andree

Voyage en groupe
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Hôtel vieillissant extérieur et intérieur
Séjour de 2 nuits en mai 2023

2/10 – Terrible

Nicolas

Voyage en groupe
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Sale et bruyant !
Séjour de 1 nuit en avril 2023
Management a répondu le 14 mai 2023
Thank you for your feedback. We will continue to work hard to ensure these issues are addressed immediately. With our ongoing renovation we are confident that we will be able to address a lot of our issues. We hope that we will get a chance to serve you again in the near future.

8/10 – Bien

Eric

Séjour de 1 nuit en novembre 2022

8/10 – Bien

Donald

Voyage de couple
Points forts : Propreté, service et personnel et commodités.
Great front desk staff. Great hot breakfast. Affordable. Clean, comfortable rooms. Management is attentive to clients' requests. Downside is the driveway and parking area are badly in need of repaving.
Séjour de 7 nuits en mai 2024

2/10 – Terrible

Kylee

Voyage en famille
Would not recommend had to reset key card every time we left, faucet in bathroom looked moldy, pool was green, chair in room was broke with sharp piece of metal sticking out, trim on TV stand and nightstand were peeling off.
Séjour de 2 nuits en mai 2024

10/10 – Excellent

Raymond

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property needs refreshing, which they are aware of.
Séjour de 1 nuit en mai 2024
Management a répondu le 23 mai 2024
Thank you so much for taking the time to leave us a review! We greatly appreciate your feedback and are thrilled to hear about your positive experience with us.Your review not only helps us understand what we're doing right but also provides valuable insights for future guests. By sharing your experience, you're helping others make informed decisions and discover the exceptional service we strive to deliver.We genuinely value your contribution and hope to welcome you back soon for another memorable stay. If there's anything more we can do to enhance your experience, please don't hesitate to let us know.

10/10 – Excellent

Joshua

Points forts : Propreté
A
Séjour de 4 nuits en mai 2024
Management a répondu le 23 mai 2024
Thank you so much for taking the time to leave us a review! We greatly appreciate your feedback and are thrilled to hear about your positive experience with us.Your review not only helps us understand what we're doing right but also provides valuable insights for future guests. By sharing your experience, you're helping others make informed decisions and discover the exceptional service we strive to deliver.

10/10 – Excellent

Mike

Points forts : Service et personnel
Séjour de 1 nuit en mai 2024
Management a répondu le 24 mai 2024
Thank you immensely for your positive review! Reading your kind words truly brightened our day. Your satisfaction is paramount to us, and knowing that we've met your expectations fills us with pride and joy.Your feedback underscores the value we place on delivering exceptional experiences to our guests. We strive to create memorable moments and provide top-notch service, and it's heartening to hear that our efforts have made your stay enjoyable.

2/10 – Terrible

Veronica

Points faibles : Commodités
I did not stay at that hotel it was disgusting!!!
Séjour de 1 nuit en mai 2024
Management a répondu le 23 mai 2024
I wanted to extend my sincerest apologies for the less-than-ideal experience you had during your recent stay with us. Your comfort and satisfaction are our top priorities, and it's disheartening to learn that we fell short of meeting your expectations.We take your feedback seriously and will use it as an opportunity to address any shortcomings in our service or facilities. Rest assured, we're committed to making the necessary improvements to ensure that future guests don't encounter similar issues.Thank you for bringing your concerns to our attention. Your feedback is invaluable to us, and we genuinely appreciate your understanding and patience.

8/10 – Bien

jamaine, Uniondale

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Humble
Séjour de 4 nuits en mai 2024
Management a répondu le 23 mai 2024
Certainly! Here's a response:Dear [Guest's Name],Thank you so much for taking the time to leave us a review! We greatly appreciate your feedback and are thrilled to hear about your positive experience with us.Your review not only helps us understand what we're doing right but also provides valuable insights for future guests. By sharing your experience, you're helping others make informed decisions and discover the exceptional service we strive to deliver.We genuinely value your contribution and hope to welcome you back soon for another memorable stay. If there's anything more we can do to enhance your experience, please don't hesitate to let us know.

8/10 – Bien

Gloire

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Management a répondu le 23 mai 2024
Certainly! Here's a response:Dear [Guest's Name],Thank you so much for taking the time to leave us a review! We greatly appreciate your feedback and are thrilled to hear about your positive experience with us.Your review not only helps us understand what we're doing right but also provides valuable insights for future guests. By sharing your experience, you're helping others make informed decisions and discover the exceptional service we strive to deliver.We genuinely value your contribution and hope to welcome you back soon for another memorable stay. If there's anything more we can do to enhance your experience, please don't hesitate to let us know.

4/10 – Médiocre

Rachel Lynn

Voyage en famille avec de jeunes enfants, Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Went to check in and nobody was available at tge front desk. Waited for about 5 minutes. Parking wasn't ideal. Bathroom light fan was very loud. Pool was closed early and opened late. Vending machines only used dollar bills. Beds uncomfortable. Breakfast wasn't very great. Eggs a little dry staff got upset over the toddler having on footie pajamas so i had to carry him through the dining room.
Séjour de 1 nuit en mai 2024
Management a répondu le 20 mai 2024
Thank you for sharing your feedback with us. We sincerely apologize for the delay during your check-in and any inconvenience it may have caused due to the availability of our staff. Please understand that our front desk team may occasionally assist guests with in-room issues, which can result in delays during the check-in process. Your understanding in this regard is greatly appreciated.Regarding the pool, it operates from 10 am to 10 pm, providing 7 hours of swimming post check-in, as well as the option to swim before departure if desired. We apologize if these hours did not meet your needs.We regret any discomfort experienced with our beds, as they are typically well-received, being new additions to our amenities this year.Furthermore, we apologize for any inconvenience encountered during breakfast and assure you that we are making efforts to enhance your dining experience. We kindly remind guests of the importance of wearing shoes and shirts in the breakfast area, as this regulation is enforced to uphold safety standards mandated by health authorities, ensuring a clean and hygienic environment for all guests. We apologize for any miscommunication; our aim is to maintain a high standard of cleanliness within the breakfast area. Your cooperation in complying with these guidelines is greatly appreciated.Thank you again for taking the time to share your review with us; your feedback is incredibly valuable as it helps us to continually improve our services and ensure the best possible experience for our guests.

2/10 – Terrible

Judith

Voyage de couple
Points faibles : Propreté, commodités et état et installations de l’hébergement.
I do not know what happened in the room 124 but the smell was overbearing. Tub was dirty and a whole in the wall. There was some fragrance powder on the chair and ottoman. They had a fan in there that didn't work and they had another machine in there I have no idea what it was either. But it made it very difficult to breath.
Séjour de 1 nuit en mai 2024
Management a répondu le 18 mai 2024
We're truly sorry to hear about your disappointing experience during your recent stay. Your feedback is vital, and we're taking your comments seriously to address the issues promptly. We strive to provide exceptional service, and we regret falling short in your case. It appears you were put in a room that was marked out of service. We apologize as we are currently experiencing growing pains with new staff members. Thank you for you patience and We are truly sorry to hear about your disappointing experience

10/10 – Excellent

Lesa

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It was a nice hotel
Séjour de 1 nuit en mai 2024
Management a répondu le 18 mai 2024
Thank you very much for taking the time to leave us a review! Your feedback is incredibly valuable to us as it helps us understand what we're doing well and where we can improve. We're thrilled to hear that you had a positive experience and we hope to have the pleasure of welcoming you back soon.

10/10 – Excellent

April

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Management a répondu le 18 mai 2024
Thank you very much for taking the time to leave us a review! Your feedback is incredibly valuable to us as it helps us understand what we're doing well and where we can improve. We're thrilled to hear that you had a positive experience and we hope to have the pleasure of welcoming you back soon.

8/10 – Bien

Armando, San Angelo

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I did not like the drive in paved area and parking area as it was full of potholes. The breakfast provided never changed, and I was there for 11 days so I got tired of the same offerings day in and day out. Otherwise, the people were wonderful and everything was nice and clean.
Séjour de 9 nuits en avril 2024
Management a répondu le 18 mai 2024
Thank you very much for taking the time to leave us a review! Your feedback is incredibly valuable to us as it helps us understand what we're doing well and where we can improve. We're thrilled to hear that you had a positive experience and we hope to have the pleasure of welcoming you back soon.

2/10 – Terrible

Christine

Points faibles : Service et personnel, état et installations de l’hébergement
Séjour de 1 nuit en mai 2024
Management a répondu le 18 mai 2024
We're truly sorry to hear about your disappointing experience during your recent stay. Your feedback is vital, and we're taking your comments seriously to address the issues promptly. We strive to provide exceptional service, and we regret falling short in your case.

10/10 – Excellent

Luke

Voyage en famille
Points forts : Propreté, service et personnel et commodités.
It needs updating but the hotel overall was nice. The parking lot was very broken down and the surrounding area behind the hotel was sketchy
Séjour de 2 nuits en mai 2024
Management a répondu le 18 mai 2024
Thank you very much for taking the time to leave us a review! Your feedback is incredibly valuable to us as it helps us understand what we're doing well and where we can improve.

2/10 – Terrible

Nicole

Voyage en famille
Points faibles : Propreté, commodités et état et installations de l’hébergement.
I booked through Expedia like I always do. The pictures looked very nice and the reviews that were posted were good. When we pulled in we were sketched out. I went in to check in and no one was around, very weird then a young man came down the stairs, very nice but looked like he slept in his clothes. Then upon entering the room we were flabbergasted I have never seen a hotel room so disgusting I didn’t even want to sit on the bed. We inspected the room and took pictures! I was outraged! Other peoples things under the beds the bathroom I thought I would throw up! Not to mention the smell in the hotel! I immediately went back to the front desk and told him what we found he immediately offered to check me out and start the refund process and i contacted Expedia and was told I had a solid case for a refund he took my info and said I would be contacted I am still waiting this is day three!!! The young man also told me he was sorry he didn’t have any cleaners or security 😳 WTH how does this happen! So upset you can bet I will be leaving another review if I don’t hear from someone quickly
Séjour de 1 nuit en mai 2024
Front Desk Staff a répondu le 8 mai 2024
Thank you for sharing your recent experience with us, although we're deeply disappointed to learn of the challenges you encountered during your stay at Bangor Suites. Your feedback is crucial in helping us address issues and improve our services.We sincerely apologize for the subpar conditions you encountered upon arrival. What you described does not reflect the high standards we strive to maintain. We are actively investigating the issues you raised with our housekeeping and security teams to ensure that such oversights are rectified and prevented in the future.We understand your frustration regarding the delay in the refund process. Rest assured, we are working closely with Expedia to expedite the resolution of your case and ensure a prompt refund. Please know that your satisfaction is our top priority, and we are committed to resolving this matter to your complete satisfaction.We sincerely apologize for the inconvenience and disappointment you experienced during your stay. We value your patronage and hope to have the opportunity to restore your faith in our hotel during any future visits.If you have any further concerns or require assistance, please do not hesitate to contact us directly.

10/10 – Excellent

David

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Kyle was very accommodating and helpful!
Séjour de 1 nuit en mai 2024
Front Desk Staff a répondu le 8 mai 2024
David,We're delighted to know that you found our staff to be accommodating! Thank you

10/10 – Excellent

Kimberly

Points forts : Propreté, service et personnel et commodités.
The hotel was great and was very pleasant. The parking lot needs work though lots of potholes.
Séjour de 1 nuit en mai 2024
Front Desk Staff a répondu le 8 mai 2024
Thank you for taking the time to share your feedback following your recent stay at Bangor Suites. We're delighted to hear that you had an overall pleasant experience with us.We appreciate your comment about the condition of our parking lot. Rest assured, we will address this issue promptly to ensure a smoother and more comfortable experience for our guests in the future.Your satisfaction is our top priority, and we thank you for bringing this matter to our attention. We value your patronage and hope to welcome you back for another enjoyable stay soon.

2/10 – Terrible

Susan

Points faibles : État et installations de l’hébergement
Séjour de 1 nuit en mai 2024
Management a répondu le 18 mai 2024
We're truly sorry to hear about your disappointing experience during your recent stay. Your feedback is vital, and we're taking your comments seriously to address the issues promptly. We strive to provide exceptional service, and we regret falling short in your case.

10/10 – Excellent

Donald

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Pool was great hotel smells great nice and clean
Séjour de 2 nuits en avril 2024
Management a répondu le 1 mai 2024
Thank you immensely for sharing your thoughts with us! Your review is our guiding light towards excellence. Your feedback ignites our dedication to exceptional service, ensuring every guest encounter is unforgettable. Your words are more than mere lines; they're the cornerstone of our improvement, reflecting the trust our guests bestow upon us. Your review not only shapes our future but also aids others in choosing their perfect stay.

10/10 – Excellent

Donald

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Pool was great people were friendly and the hotel smells great clean
Séjour de 1 nuit en avril 2024
Management a répondu le 1 mai 2024
Thank you immensely for sharing your thoughts with us! Your review is our guiding light towards excellence. Your feedback ignites our dedication to exceptional service, ensuring every guest encounter is unforgettable. Your words are more than mere lines; they're the cornerstone of our improvement, reflecting the trust our guests bestow upon us. Your review not only shapes our future but also aids others in choosing their perfect stay.

2/10 – Terrible

Mark

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Front desk clerk Sebastian was rude and tried multiple times to charge me for multiple night's stay when it was only one night . Rooms and hotel was dirty an not as advertised. Even after trip over. Another night stay was charged to me an when I called to see why. Sebastian blamed Expedia for the continuous charges and terminated the phone call with me. Be warned. That hotel blames Expedia for their problems or scamming issues
Séjour de 1 nuit en avril 2024
Management a répondu le 1 mai 2024
Thank you immensely for sharing your thoughts with us! Your review is our guiding light towards excellence. Your feedback ignites our dedication to exceptional service, ensuring every guest encounter is unforgettable. Your words are more than mere lines; they're the cornerstone of our improvement, reflecting the trust our guests bestow upon us. Your review not only shapes our future but also aids others in choosing their perfect stay.

2/10 – Terrible

Brittany

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I asked a male at the front desk for plastic fork/spoon for my children to eat their dinner and he said there wasnt any. Then next morning at breakfast they had all kinds. There was also hair in the tub. The pool water was fogy. I will not stay here again.
Séjour de 1 nuit en avril 2024
Management a répondu le 1 mai 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. Providing excellent service is our top priority, and it's disheartening to hear that we fell short of your expectations.We regret any miscommunication regarding the availability of plastic utensils and the cleanliness of your room. Your concerns have been addressed with our team to ensure that such oversights are promptly rectified.Please know that your comments are taken seriously, and we are committed to improving our services based on your valuable feedback. We understand your decision not to stay with us again, but we hope you'll reconsider and give us another chance to provide you with the exceptional experience you deserve.If you would like to discuss your concerns further or if there is anything else we can do to make amends, please don't hesitate to reach out to us directly.

6/10 – Acceptable

Leilany

Séjour de 1 nuit en avril 2024
Management a répondu le 18 mai 2024
Thank you very much for taking the time to leave us a review! Your feedback is incredibly valuable to us as it helps us understand what we're doing well and where we can improve.

8/10 – Bien

Tina

Points forts : Service et personnel
Close to airport. Clean, good breakfast. Only stayed 1 night
Séjour de 1 nuit en avril 2024
Bangor Suites a répondu le 29 avr. 2024
Thank you for your review! Your feedback is incredibly important to us as it helps us improve and provide the best experience for all our guests. We hope to welcome you back soon!

8/10 – Bien

Barbara

Voyage de couple
Points forts : Service et personnel, commodités
Parking area needs to be tarred badly! Very rough, potholes all over. Don’t walk in the parking area in high heels, you’ll get hurt.
Séjour de 1 nuit en avril 2024
Bangor Suites a répondu le 29 avr. 2024
Thank you for your review! Your feedback is incredibly important to us as it helps us improve and provide the best experience for all our guests. We hope to welcome you back soon!

8/10 – Bien

Lance

Voyage en groupe
Points forts : Propreté, service et personnel et commodités.
Needs updating and clean up around the outside.
Séjour de 1 nuit en avril 2024
Bangor Suites a répondu le 29 avr. 2024
Thank you for your review! Your feedback is incredibly important to us as it helps us improve and provide the best experience for all our guests. We hope to welcome you back soon!

8/10 – Bien

Julie

Séjour de 1 nuit en avril 2024
Management a répondu le 18 mai 2024
Thank you very much for taking the time to leave us a review! Your feedback is incredibly valuable to us as it helps us understand what we're doing well and where we can improve. We're thrilled to hear that you had a positive experience and we hope to have the pleasure of welcoming you back soon.

10/10 – Excellent

Susan

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The heat was on which we really appreciate, and the staff were excellent
Séjour de 1 nuit en avril 2024
Bangor Suites a répondu le 29 avr. 2024
Thank you for your kind review! Your feedback is incredibly important to us as it helps us improve and provide the best experience for all our guests. We hope to welcome you back soon!

4/10 – Médiocre

Raymond

Points faibles : Propreté, état et installations de l’hébergement
The room was dirty. We were moved to another room. Two of the for lights didn’t work and the hall was noisy. Don’t be tempted by the cheap price.
Séjour de 2 nuits en avril 2024
Management a répondu le 1 mai 2024
Thank you for sharing your recent experience with us. We sincerely apologize for the issues you encountered during your stay. Providing a clean and comfortable environment is of utmost importance to us, and we regret that we fell short of your expectations in this regard.We're disappointed to learn about the cleanliness issues in your initial room and the inconvenience caused by the non-functional lights and noise disturbance. Your comments have been shared with our maintenance and housekeeping teams to ensure that such issues are promptly addressed and prevented from occurring in the future.We understand the importance of a peaceful and comfortable stay, and we apologize for any disruption caused by noise in the hallway. Please know that we take your feedback seriously and are committed to improving our services based on your comments.

8/10 – Bien

Scott

Points forts : Service et personnel
Quite little hotel right near the airport. Basic features, a place to sleep.
Séjour de 1 nuit en avril 2024
Bangor Suites a répondu le 29 avr. 2024
Thank you for your kind review! Your feedback is incredibly important to us as it helps us improve and provide the best experience for all our guests. We hope to welcome you back soon!

8/10 – Bien

Tasha

Points forts : Service et personnel, état et installations de l’hébergement
Séjour de 1 nuit en avril 2024
Bangor Suites a répondu le 29 avr. 2024
Thank you for your kind review! Your feedback is incredibly important to us as it helps us improve and provide the best experience for all our guests. We hope to welcome you back soon!

10/10 – Excellent

TAMMY

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
OUR STAY WAS AWESOME, FRIENDLY STAFF, GREAT BREAKFAST. CLEAN . WILL BE BACK
Séjour de 2 nuits en avril 2024
Bangor Suites a répondu le 29 avr. 2024
Thank you for your kind review! Your feedback is incredibly important to us as it helps us improve and provide the best experience for all our guests. We hope to welcome you back soon!

6/10 – Acceptable

Kati

Voyage en famille
Points forts : Service et personnel, commodités
Points faibles : État et installations de l’hébergement
Pool room really smelled, kids didn’t even get in water. Pretty dingy but beds were comfy!
Séjour de 1 nuit en avril 2024
Management a répondu le 1 mai 2024
Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the smell in the pool room. Your comments have been noted, and we will address this issue promptly. We're glad to hear that you found the beds comfortable. We appreciate your honesty and hope to welcome you back for an improved experience in the future.

10/10 – Excellent

teri

Voyage en famille avec de jeunes enfants, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We lost two tires and had to stay unexpectedly. They were willing to let us day 6hrs after checkout and had been willing to give us our two rooms for a second night for free if we needed it. The kindness was amazing. Thank you.
Séjour de 1 nuit en avril 2024
Bangor Suites a répondu le 29 avr. 2024
Thank you for your kind review! Your feedback is incredibly important to us as it helps us improve and provide the best experience for all our guests. We hope to welcome you back soon!

8/10 – Bien

Erik

Voyage de couple
Points forts : Service et personnel
I was nervous about what to expect given the other reviews. Our first room had a broken door and was not cleaned, yet the staff immediately addressed the problem and gave us another room which was adequate. I would stay here again.
Séjour de 1 nuit en avril 2024
Bangor Suites a répondu le 29 avr. 2024
Thank you for your kind review! Your feedback is incredibly important to us as it helps us improve and provide the best experience for all our guests. We hope to welcome you back soon!

8/10 – Bien

Brian

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Room was clean and staff were friendly and helpful
Séjour de 1 nuit en avril 2024
Bangor Suites a répondu le 29 avr. 2024
Thank you for your kind review! Your feedback is incredibly important to us as it helps us improve and provide the best experience for all our guests. We hope to welcome you back soon!

10/10 – Excellent

Alejandro

Points forts : Propreté, commodités
Aa
Séjour de 8 nuits en avril 2024
Bangor Suites a répondu le 29 avr. 2024
Thank you for your kind review! Your feedback is incredibly important to us as it helps us improve and provide the best experience for all our guests. We hope to welcome you back soon!

4/10 – Médiocre

Aldridge

Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Séjour de 2 nuits en avril 2024
Management a répondu le 1 mai 2024
Thank you immensely for sharing your thoughts with us! Your review is our guiding light towards excellence. Your feedback ignites our dedication to exceptional service, ensuring every guest encounter is unforgettable. Your words are more than mere lines; they're the cornerstone of our improvement, reflecting the trust our guests bestow upon us. If you could provide us with any additional feedback it would be greatly appreciated!

2/10 – Terrible

sachin

Voyage en famille avec de jeunes enfants, Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We had two rooms booked. We arrived at around midnight. We were given two rooms. Room 202 and 204. 202 was ok so I will not talk about it. We opened 204 with the keys. And there was someone sleeping there already. He came out screaming. Staff got involved and they acknowledged that the person had room 224 booked under his name. We were asked to accommodate and take 224 instead. Which we did since there is not much option at midnight. Room 224 did not have heater working. We shivered all night. Electrical outlets were not working. We also found in the morning that water faucets were not working. Upon notifying the front desk, the answer we got is that maintenance will look at it tomorrow. I am pretty sure that the staff was aware of these issue hence they had given our room to someone else. I was denied access to the hotel manager and was asked to call general number and leave a message. At this point I would like to request full refund for one room
Staff a répondu le 1 mai 2024
We are deeply sorry for the series of issues you encountered during your stay. Your experience falls far below our standards of service, and we sincerely apologize for the inconvenience and frustration caused.The incident with room 204 is completely unacceptable, and we apologize for the confusion and inconvenience it caused. Additionally, we regret the maintenance issues you faced in room 224, including the lack of heating, electrical outlets, and water faucets. Rest assured, these concerns have been addressed with our maintenance team to prevent recurrence.We understand your disappointment and frustration, especially given the late hour of your arrival. Please know that your feedback is invaluable to us, and we are taking immediate steps to ensure that such lapses in service do not happen again.

4/10 – Médiocre

Rajan

Points faibles : Propreté, état et installations de l’hébergement
Smelly room. Vents or carpet hadn't been cleaned, and fridge and AC were noisy at night.
Séjour de 1 nuit en avril 2024
Management a répondu le 1 mai 2024
Thank you for sharing your feedback with us. We sincerely apologize for the issues you encountered during your stay. Providing a comfortable and pleasant environment for our guests is our top priority, and we regret that we fell short of your expectations on this occasion.We apologize for the cleanliness concerns in your room, as well as the noise disturbance caused by the fridge and AC unit. Your comments have been shared with our housekeeping and maintenance teams to ensure that these issues are addressed promptly and prevented from occurring in the future.Your satisfaction is important to us, and we appreciate your honesty in bringing these matters to our attention. We hope to have the opportunity to welcome you back for a much-improved experience in the future.Warm regards,

10/10 – Excellent

Robert

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff were very friendly and helpful
Séjour de 1 nuit en avril 2024
Bangor Suites a répondu le 29 avr. 2024
Thank you for your kind review! Your feedback is incredibly important to us as it helps us improve and provide the best experience for all our guests. We hope to welcome you back soon!