Bunk Bed Room (City View)
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Reviews of The Royal River Hotel

4 out of 5
The Royal River Hotel
219 Soi Charansanitwong 66/1, Bangkok

Reviews

8.0

Very good

Rating 10 - Excellent. 55 out of 150 reviews" "
Rating 8 - Good. 59 out of 150 reviews" "
Rating 6 - Okay. 19 out of 150 reviews" "
Rating 4 - Poor. 11 out of 150 reviews" "
Rating 2 - Terrible. 6 out of 150 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Luis Datoy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Royal River Hotel on Jan 24, 2024
Thank you for taking the time to review your recent stay with us. It is always a pleasure to receive feedback. We are glad that you had a pleasant and satisfactory experience at our hotel.We would be happy to welcome you again and our staff is at your disposal. Warmest regards,

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money
Stayed 3 nights in Jan 2024

10/10 Excellent

Takara

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from k on Nov 28, 2023
Thank you for taking the time to review your recent stay with us. It is always a pleasure to receive feedback. We are glad that you had a pleasant and satisfactory experience at our hotel.We would be happy to welcome you again and our staff is at your disposal. Warmest regards, Royal River Hotel

4/10 Poor

Christer

Stayed 3 nights in Nov 2023
Response from k on Nov 22, 2023
Thank you for taking the time to review your recent stay with us. We would like to share your feedback with the team in order to improve our services and find a solution for this issue. We would be happy to welcome you again and our staff is at your disposal. Warmest regards, Royal River Hotel

8/10 Good

Jojie

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from khasidid on Oct 29, 2023
Thank you for taking the time to review your recent stay with us. It is always a pleasure to receive feedback. We are glad that you had a pleasant and satisfactory experience at our hotel.We would be happy to welcome you again and our staff is at your disposal. Warmest regards, Royal River Hotel

8/10 Good

Jan Cato

Stayed 2 nights in Sep 2023
Response from khasidid on Oct 29, 2023
Thank you for taking the time to review your recent stay with us. It is always a pleasure to receive feedback. We are glad that you had a pleasant and satisfactory experience at our hotel.We would be happy to welcome you again and our staff is at your disposal. Warmest regards, Royal River Hotel

2/10 Terrible

ISAO

Stayed 3 nights in Aug 2023
Response from Tong on Sep 22, 2023
Thank you for taking the time to review your recent stay with us. We would like to share your feedback with the team in order to improve our services and find a solution for this issue. We would be happy to welcome you again and our staff is at your disposal. Warmest regards, Royal River Hotel

10/10 Excellent

PUNDARIKAKSHUDU

Liked: Amenities, property conditions & facilities
Spacious rooms with Balcony overlooking the River makes the stay very enjoyable.
Stayed 3 nights in Aug 2023
Response from Bee on Aug 21, 2023
Thank you for taking the time to review your recent stay with us. It is always a pleasure to receive feedback. We are glad that you had a pleasant and satisfactory experience at our hotel.We would be happy to welcome you again and our staff is at your disposal. Warmest regards, Royal River Hotel

8/10 Good

Christa

Stayed 3 nights in Jul 2023

10/10 Excellent

Alessandra

Stayed 1 night in Jul 2023

10/10 Excellent

Wai Yee

Stayed 3 nights in May 2023
Response from Bee on May 24, 2023
We appreciate your feedback on your stay at the Royal River Hotel.It is always a pleasure to receive positive feedback. I will forward your comments to our team. I am confident that this feedback will encourage all of our employees as we strive to continually improve the quality of our services.Thank you for sharing your experience, and we hope your next visit is just as enjoyable as the last.Warmest regards,Royal River Hotel

8/10 Good

Else

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from JR | RRHG on Mar 13, 2023
SEEING OURSELVES AS OTHERS SEE US!Thank you very much for your review following your recent stay with us, and your candid comments are of immense value in providing focus for improvements. At The Royal River Hotels Group, we do place our guest’s satisfaction as our number one priority.If your travel plan brings you back to Bangkok, please choose us again for our holiday destination. With kind regards,Jakri RujiratGroup General ManagerThe Royal River Hotels

10/10 Excellent

BUU

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are helpful,friendly.Beautiful river view.
Stayed 2 nights in Feb 2023
Response from JR | RRHG on Feb 26, 2023
SEEING OURSELVES AS OTHERS SEE US!Thank you for posting a review following your recent stay with us. At The Royal River Hotels Group, we do place our guest’s satisfaction as our number one priority, and your compliments have greatly elevated our spirits as well as encouraged us to perform even better in the future.If your travel plan brings you back to Bangkok, please choose us again for your holiday destination.With kind regards,Jakri RujiratGroup General ManagerThe Royal River Hotels

8/10 Good

Christopher

Stayed 2 nights in Jan 2023
Response from JR | RRHG on Jan 27, 2023
SEEING OURSELVES AS OTHERS SEE US!Thank you very much for evaluating our property following your recent stay with us. At The Royal River Hotels Group, we do place our guest’s satisfaction as our number one priority.If your travel plan brings you back to Bangkok, please choose us again for our holiday destination. With kind regards,Jakri RujiratGroup General ManagerThe Royal River Hotels

10/10 Excellent

martine

Stayed 1 night in Jan 2023
Response from GGM | RRHG on Jan 25, 2023
SEEING OURSELVES AS OTHERS SEE US!Thank you for evaluating our property following your recent stay with us. At The Royal River Hotels Group, we do place our guest’s satisfaction as our number one priority, and your score had greatly elevated our spirits as well as encouraged us to perform even better in the future.If your travel plan brings you back to Bangkok, please choose us again for your holiday destination.With kind regards,Jakri RujiratGroup General ManagerThe Royal River Hotels

10/10 Excellent

Mikael

Stayed 3 nights in Dec 2022
Response from JR | RRHG on Jan 6, 2023
SEEING OURSELVES AS OTHERS SEE US!Thank you for posting a review following your recent stay with us. At The Royal River Hotels Group, we do place our guest’s satisfaction as our number one priority, and your compliments have greatly elevated our spirits as well as encouraged us to perform even better in the future.If your travel plan brings you back to Bangkok, please choose us again for your holiday destination.With kind regards,Jakri RujiratGroup General ManagerThe Royal River Hotels

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s definitely worth paying a little bit more for a river view room. My room was huge with a fabulous shower and all the staff were extremely friendly and very helpful. I had e-mailed in advance to warn them that I would be arriving very early, so when I actually got to the hotel at 8am (check-in was 2pm) they were so helpful and I was in my room before 9am. Great after an eleven hour flight.
Response from JR | RRHG on Dec 25, 2022
SEEING OURSELVES AS OTHERS SEE US!Thank you for posting a review following your recent stay with us. At The Royal River Hotels Group, we do place our guest’s satisfaction as our number one priority, and your compliments have greatly elevated our spirits as well as encouraged us to perform even better in the future.If your travel plan brings you back to Bangkok, please choose us again for your holiday destination.With kind regards,Jakri RujiratGroup General ManagerThe Royal River Hotels

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People very nice and helpful. Easy check in and out. Breakfast very good. Overall good value and would recommend
Stayed 3 nights in Oct 2022
Response from JR | RRHG on Oct 30, 2022
SEEING OURSELVES AS OTHERS SEE US!Thank you for posting a review following your recent stay with us. At The Royal River Hotels Group, we do place our guest’s satisfaction as our number one priority, and your compliments have greatly elevated our spirits as well as encouraged us to perform even better in the future.If your travel plan brings you back to Bangkok, please choose us again for your holiday destination.With kind regards,Jakri RujiratGroup General ManagerThe Royal River Hotels

10/10 Excellent

Weng Heng

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very awesome hotel. Nice and friendly staff who is always ready to lend you your support. Very nice by the river calming view too.
Stayed 5 nights in Oct 2022
Response from JR on Oct 19, 2022
SEEING OURSELVES AS OTHERS SEE US!Thank you for posting a review following your recent stay with us. At The Royal River Hotels Group, we do place our guest’s satisfaction as our number one priority, and your compliments have greatly elevated our spirits as well as encouraged us to perform even better in the future.If your travel plan brings you back to Bangkok, please choose us again for your holiday destination.With kind regards,Jakri RujiratGroup General ManagerThe Royal River Hotels

8/10 Good

PUNDARIKAKSHUDU

Liked: Cleanliness, staff & service, property conditions & facilities
I am a 20 yr patron of this hotel the large room size, balcony with river view is to my liking. So I come here to rest & relax
Stayed 1 night in Sep 2022
Response from JR | RRHG on Sep 19, 2022
SEEING OURSELVES AS OTHERS SEE US!Thank you very much for your review following your recent stay with us, and your candid comments are of immense value in providing focus for improvements. At The Royal River Hotels Group, we do place our guest’s satisfaction as our number one priority.If your travel plan brings you back to Bangkok, please choose us again for our holiday destination. With kind regards,Jakri RujiratGroup General ManagerThe Royal River Hotels

10/10 Excellent

Bernard

Stayed 1 night in Aug 2022
Response from JR | RRHG on Sep 1, 2022
SEEING OURSELVES AS OTHERS SEE US!Thank you for posting a review following your recent stay with us. At The Royal River Hotels Group, we do place our guest’s satisfaction as our number one priority, and your compliments have greatly elevated our spirits as well as encouraged us to perform even better in the future.If your travel plan brings you back to Bangkok, please choose us again for your holiday destination.With kind regards,Jakri RujiratGroup General ManagerThe Royal River Hotels

10/10 Excellent

Bernard

Stayed 2 nights in Aug 2022
Response from JR | GGM on Aug 25, 2022
SEEING OURSELVES AS OTHERS SEE US!Thank you for posting a review following your recent stay with us. At The Royal River Hotels Group, we do place our guest’s satisfaction as our number one priority, and your compliments have greatly elevated our spirits as well as encouraged us to perform even better in the future.If your travel plan brings you back to Bangkok, please choose us again for your holiday destination.With kind regards,Jakri RujiratGroup General ManagerThe Royal River Hotels

8/10 Good

Bernard

Stayed 1 night in Aug 2022
Response from JR | GGM on Aug 18, 2022
Thank you for posting a review following your recent stay with us. At The Royal River Hotels Group, we do place our guest’s satisfaction as our number one priority. If your travel plan brings you back to Bangkok, please choose us again for your holiday destination. With kind regards, Jakri Rujirat Group General Manager – The Royal River Hotels

10/10 Excellent

Boonsong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2022

8/10 Good

adrian

Stayed 1 night in Aug 2022
Response from JR on Aug 8, 2022
Thank you indeed for your review following your recent stay with us. On behalf of hotel's management and staff, we do hope to have the opportunity of welcoming you back to The Royal River Hotel again soon! With kind regards, Jakri Rujirat Group General Manager The Royal River Hotels

2/10 Terrible

Poonyada

Stayed 2 nights in Jun 2022
Response from JR on Jul 5, 2022
ในนามผู้บริหารโรงแรมเดอะรอยัล ริเวอร์และโรงแรมเดอะรอยัล ซิตี้ ผมขอขอบคุณคุณลูกค้าที่ได้แสดงความคิดเห็นจากประสบการณ์การเข้าพักที่โรงแรมรอยัล ริเวอร์ครั้งที่ผ่านมา คุณลูกค้าสามารถวางใจได้ว่าเราให้ความสำคัญกับความคิดเห็นที่มีค่าของลูกค้าทุกท่านเป็นอย่างมาก และได้ดำเนินการแก้ไขเพื่อไม่ให้เกิดเหตุการณ์ดังกล่าวซ้ำอีกในอนาคต ซึ่งถือเป็นกระบวนการหนึ่งในการพัฒนาการบริการของเราให้ดียิ่งๆขึ้นไป ผมขออภัยกับประสบการณ์ที่ไม่น่าพึงพอใจที่เกิดขึ้น และเราหวังเป็นอย่างยิ่งว่าจะได้ต้อนรับคุณลูกค้ากลับมาอีกครั้ง และขอให้คุณลูกค้ามั่นใจได้ว่าจะได้รับการบริการในแบบที่คาดหวังได้จากโรงแรมเดอะรอยัล ริเวอร์และโรงแรมเดอะรอยัล ริเวอร์ซิตี้ต่อไป ขอแสดงความนับถือ, ผู้จัดการทั่วไป - กลุ่มโรงแรมรอยัล ริเวอร์ โฮเทลส์

10/10 Excellent

Morgan

Stayed 1 night in Jun 2022
Response from JR on Jul 7, 2022
Thank you so much for your review. We do hope to be able to welcome you back again soon. With kind regards, Jakri Rujirat - Group General Manager

8/10 Good

Karsten

Stayed 2 nights in May 2022
Response from JR on Jul 7, 2022
Thank you so much for your review following your recent stay with us. We do hope to be able to welcome you back again soon. WIth kind regards, Jakri Rujirat - Group General Manager

6/10 Okay

Sabyasachi

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not at all recommended for international travellers, will explain below Nice location, rooms are nicely maintained, amazing river view from the room at night. Close to a 7- 11 and a bus stop within 5 min walk This property has quite a few cons which are serious and not ignorable. Firstly, they don't provide soap bar or does not have any soap dispenser by the wash basin. I have never seen this issue in hotel or this level. IF YOU NEED TO WASH YOUR HAND AFTER EATING FOOD OR USING TOILET, ETC THEN YOU HAVE TO GO TO SHOWER AND GET BODY WASH FROM THE DISPENSER BY THE SHOWER TO WASH YOUR HANDS!!!!!!! Pretty weird eh?? At first I thought they have forgotten to provide but when I checked with the reception they mentioned they don't have it and requested me to use body wash as soap!!!! Second, the breakfast was really bad and full of food items made with pork. They provide some really weird juices. Some foods are labelled while most foods made with meat were not labeled. There is an omlet bar. The persons that make omlet has poor skill and many times uses same spoon to pick ham or pork to pick chopped onions or tomatoes and most often mix them up. And a cherry on the top, most servers do not understand English at all!!!! Lastly, stuff/receptionists have very poor communication skills. Hardly anyone of them speak English and I had hard time to explain something even to those that speak a lil bit. One receptionist made me to use online transtor to talk to him!!! I mean seriously!!
Stayed 3 nights in May 2022
Response from Jakri Rujirat on Jun 24, 2022
Dear Mr. Gupta Sabyasachi, Thank you very much for your valued comments outlining your dissatisfaction with experiences encountered during your recent stay with us. I am very sorry to note that our services did not entirely meet with your expectations. At The Royal River Hotels Group, we do place our guest’s satisfaction as our number one priority, and your evaluation will certainly help us identify areas that may require some attention on our part. Please be assured that we are taking your feedback very seriously and have taken corrective actions to ensure we offer our valued guests the better standard of services. Thank you once again for bringing this important matter to our attention. With kind regards, Jakri Rujirat Group General Manager

10/10 Excellent

Michelle

Stayed 1 night in Apr 2022

6/10 Okay

Jean-pierre

Stayed 2 nights in Feb 2022

4/10 Poor

Petter

Food no good, room only one chair, no hand soap.
Stayed 1 night in Dec 2021
Response from The Management on Dec 24, 2021
Dear Mr. Petter, Please permit me to extend my apologies for the series of unsatisfactory experiences you have received at the hands of The Royal River Hotel. Your candid comments are of immense value in providing a focus for improvement. I hope that you will accept our deepest regret for your unpleasant experience and hope it will not mar your overall experience of The Royal River Hotel. If your travel plan brings you back to Bangkok, please choose us again for your holiday destination. With kind regards, The Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view and location. Love to stay there again. Close to all facilities
Stayed 2 nights in Mar 2020
Response from Reservation on Mar 18, 2020
Thank you for rating the review. Kind regards,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Great views of the River of Kings. Best prices for a river front hotel. Best bath towels in the city. Some rooms in poor condition. Twin beds uncomfortable... just springs. Hotel needs a makeover and updated. Breakfast is fantastic. Staff are friendly and professional. Occupancy is way down. No travel desk. Needs new marketing plan.
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Twin bed matress are old and uncomfortable. Can feel each spring. But Bath towels are great! Some of the best! Windows are old and allow the noise from the traffic to enter the room. This hotel was quite grand in its day. And could be again with a little TLC
Stayed 2 nights in Feb 2020

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 16 nights in Nov 2019

6/10 Okay

Terrence

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Nov 2019

8/10 Good

Evans, Sydney Australia

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
Poor internet service and connection. The curtains are super dirty has not been washed for a very long time.No coffee, tea bags and sugar in our deluxe room.It was provided after we asked for it.
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was big and beautiful and the staff is very friendly.
Stayed 2 nights in Jul 2019
Response from Reservation Team on Jul 13, 2019
Thank you very much, and hope you will come back again.

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Room is big. Breakfast well prepared and extremely good
Stayed 3 nights in Mar 2019
Response from Reservation Team on Apr 30, 2019
Thank you.

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service, property conditions & facilities
Good location,good food and clean! Staff are friendly and helpful!
Stayed 1 night in Feb 2019
Response from Pranisa on May 5, 2019
Thank you for your trust in our service.

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location,good foods and friendly staff. I will be back again.
Stayed 3 nights in Feb 2019
Response from Pranisa on Feb 27, 2019
Thank you for your trust in our service.

10/10 Excellent

Evans&Liuda, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with down to earth customer service staff and will recommend to any friend and stranger that i would know going to Bangkok and looking for best hotel to stay. Too much value for the money .
Stayed 2 nights in Feb 2019
Response from Pranisa on Feb 27, 2019
Thank you for your trust in our service.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
For a middle quality hotel this is a good choice. For us it conveniently located and a good value. The buffet breakfast is good.
Stayed 1 night in Jan 2019
Response from Pranisa on Feb 27, 2019
Thank you for your trust in our service.

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2019

8/10 Good

Luz

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2018
Response from Reservation Team on Jan 26, 2019
looking forward to give you our best service again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel by the river. Beautiful view from the balcony.
Stayed 1 night in Nov 2018
Response from Reservation Team on Jan 26, 2019
Thank you for your email and sorry for late reply and we looking forward to give you our best service again.

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018