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Reviews of Swissotel Bangkok Ratchada

5 out of 5
Swissotel Bangkok Ratchada
204 Ratchadapisek Road, Huay Kwan, Bangkok, Bangkok

Reviews

8.8

Excellent

Rating 10 - Excellent. 378 out of 780 reviews" "
Rating 8 - Good. 316 out of 780 reviews" "
Rating 6 - Okay. 67 out of 780 reviews" "
Rating 4 - Poor. 9 out of 780 reviews" "
Rating 2 - Terrible. 10 out of 780 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to amenity, safe and convenient
Stayed 2 nights in Apr 2024

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Guest Relations Manager on Dec 31, 2023
Dear Alan ,Thank you for taking the time to rate the Swissôtel Bangkok Ratchada.Best Regards,Pimmada MusigapanGuest Relations Manager

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to amenities
Response from Guest Relations Manager on Feb 17, 2024
Dear David,We appreciate you taking the time to rate and review the Swissôtel Bangkok Ratchada.My team and I are looking forward having the chance to welcome you in not so distant future! Best Regards,Pimmada MusigapanGuest Relations Manager

10/10 Excellent

michel

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotel staff was very receptive. Great service.
Stayed 3 nights in Nov 2023
Response from Guest Relations Manager on Dec 31, 2023
Dear michel,Thank you very much for your Rating our review following a stay at Swissôtel Bangkok Ratchada.My team and I are looking forward having the chance to welcome you in not so distant future! Best Regards,Pimmada MusigapanGuest Relations Manager

10/10 Excellent

Austin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this hotelat least five(5) times and enjoyed my times there but this time was disappointed that they lost my reservation and I had to pay more for the suite than I was quoted in my resrvation
Stayed 5 nights in Nov 2023
Response from Guest Relations Manager on Nov 25, 2023
Dear Austin,It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,Pimmada Musigapan Guest Relations Manager

10/10 Excellent

SIRIRAT

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
We like about the location of the property is very convenient, clean, beautiful and staff was very friendly and attentive. I only thing we want to suggest is if there is 3 people in the room. They should be a towel for each person.
Stayed 3 nights in Oct 2023
Response from Guest Relations Manager on Oct 8, 2023
Dear SIRIRAT,We are delighted to hear your kind feedback after your departure from our hotel.Please allow me to use this opportunity to thank you for participating in Expedia and providing us with this wonderful feedback. There is nothing lifting our spirits up than the fact that you compliment to our staff who providing you an excellent service. It is our goal to provide a wonderful stay to each and every guest. We look forward to the pleasure of welcoming you back in the near future. Yours sincerely, Pimmada MusigapanGuest Relations Manager

8/10 Good

Desmond

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Loyalty Manager on Sep 20, 2023
Dear Desmond ,We appreciate you taking the time to rate and review the Swissôtel Bangkok Ratchada.My team and I are looking forward having the chance to welcome you in not so distant future! Best Regards,Pimmada Musigapan Loyalty Manager

8/10 Good

Margo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for 3 nights and it was a good stay. The food was good. Location was convenient to the metro and it was easy to get a taxi or a grab. Was a little far out from the airport though. I would definitely stay here again.
Stayed 3 nights in Sep 2023
Response from Guest Relations Manager on Nov 25, 2023
Dear Margo,We very much appreciate your comments regarding your stay at the Swissôtel Bangkok Ratchada. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best Regards,Pimmada Musigapan Guest Relations Manager

10/10 Excellent

Justin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Loyalty Manager on Sep 13, 2023
Dear Justin,We appreciate you taking the time to rate and review the Swissôtel Bangkok Ratchada.My team and I are looking forward having the chance to welcome you in not so distant future! Best Regards,Pimmada Musigapan Loyalty Manager

10/10 Excellent

Netivadee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service
Stayed 2 nights in Sep 2023
Response from Loyalty Manager on Sep 13, 2023
Dear Netivadee,We appreciate you taking the time to rate and review the Swissôtel Bangkok Ratchada.My team and I are looking forward having the chance to welcome you in not so distant future! Best Regards,Pimmada Musigapan Loyalty Manager

2/10 Terrible

Wai Chong

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel Aircon system requires major overhaul
The aircon system is stuffy and the whole room is not “ freshed “ - feels like there is a virus inside that cause sleepiness, running nose and body aches. Breakfast noodles don’t taste good and porridge is not warm, quite disgusting to eat if your Asian taking the breakfast.
Stayed 4 nights in Aug 2023
Response from Loyalty Manager on Sep 7, 2023
Dear Wai Chong ,We appreciate you taking the time to share about your stay at Swissotel Bangkok Ratchada. I am disappointed to hear that your experience did not meet your expectations.At Swissotel, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us.Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrences.I hope that you will accept our apology and allow us the opportunity to show you that the level of service you experienced during your recent stay is not indicative of the usual high standards at our hotel.Yours sincerely,Pimmada MusigapanLoyalty Manager

6/10 Okay

manho

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Overall is okay and you feel 80s. Only the swimming pool is a bit disappointed. It's old and small. Breakfast is good and staff are helpful. Also close to subway and night food market.
Response from Loyalty Manager on Sep 7, 2023
Dear manho,We appreciate you taking the time to rate and review the Swissôtel Bangkok Ratchada.My team and I are looking forward having the chance to welcome you in not so distant future! Best Regards,Pimmada Musigapan Loyalty Manager

8/10 Good

Tien Luon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort and enjoy during stay especially good greeting from front desk and staff
Stayed 5 nights in Jul 2023
Response from Kornwika on Jul 19, 2023
Dear Tien Luon,Thank you very much for your positive review. We are glad to hear that you had enjoyed the stay with us and our staff were able to deliver the superior service. Your feedback has been shared with the team in order for us to better the level of service.Thank you again for staying with us and we look forward to welcoming you back in the near future.Kind regards,Kornwika SukumanFront Office Manager

8/10 Good

burak

Stayed 1 night in Jun 2023
Response from Kornwika on Jul 19, 2023
Dear Burak,We very much appreciate your positive review of your recent stay at Swissotel Bangkok Ratchada.Looking forward to welcoming you back in the near future.Sincerely,Kornwika SukumanFront Office Manager

8/10 Good

Desmond

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort and convenient
Stayed 3 nights in Jun 2023
Response from Kornwika on Jun 17, 2023
Dear Desmond,Thank you very much for your positive feedback. We are delighted to hear that overall stay experience met your expectation. You will feedback will be shared to the team as it serves as a motivation in order to better the service.Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one.Kind regards,Kornwika SukumanFront Office Manager

10/10 Excellent

Meena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy moments with friendly environment
Very satisfied with everything there. I'm very happy that I had choose this hotel for our vacation there.. really very comfortable to stay here , spacious room, only if have bidget near toilet bowl that would be perfect definitely. spacious cafe and quite convenient to mrt station, just a walking distance. Hotel Cafe staff are nice too , especially Noey very hardworking person. .Breakfast also good and alot of varieties too. Definitely will stay here again if we come by Bangkok.
Stayed 3 nights in Jun 2023
Response from Kornwika on Jun 17, 2023
Dear Khun Meena,Thank you for taking the time to respond to our survey. We very much appreciate your feedback regarding your stay at Swissotel Bangkok Ratchada.I will share it with our team, and I am sure that it will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services especially Noey who are so happy to read this through.Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one.Kind regards, Kornwika SukumanFront Office Manager

10/10 Excellent

David

Stayed 3 nights in Jun 2023
Response from Kornwika on Jul 19, 2023
Dear Mr. David,Thank you very much for your excellent feedback.We look forward to welcoming you back in the near future.Sincerely,Kornwika SukumanFront Office Manager

8/10 Good

Kenneth

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Terrible miscommunication front desk employees
I was bumped off my early morning flight and decided to stay at the Swisshotel. When I arrive at 6:30am they told it was too early to check in and that they were fully booked, so I would not be able to have an early check in and would have to wait till at 10:00-11:00am for housecleaning to make my room. They told me that I can sit in the lobby and they will inform once my room was ready for me. I checked with another girl at the front desk around 9:00am and she said the room was still not ready, however, she reassured me that they knew I was waiting and as soon as the room was ready, they would come and get me. At 10:30am, I checked again with a different front desk girl, this time my room was ready! How long was my room waiting for me? I think the girls at the front desk dropped the bomb and made promises they didn’t keep! It wasn’t super busy up there and I was super tired sitting on an uncomfortable couch in the lobby. I wanted to complain to many but was more tired and anxious to get to my room! I realize that the normal check in time was 2:00pm, but don’t make promises you can’t keep and especially from 2 different people! The hotel hotel is nice and elegant overall but being a service oriented industry, it could be a 5-star hotel with 2-star staff!
Stayed 1 night in May 2023
Response from Kornwika on Jun 17, 2023
Dear Kenneth,Thank you for taking the time to send us your survey regarding your stay at Swissotel Bangkok Ratchada.We value and always welcome feedback from our guests and I will share yours with our team as we strive to continuously improve the quality of our services.Having said that, please rest assured that your comments concerning the check-in procedure are well noted and training exercise would be conducted accordingly.Kindly accept our sincere apologies for this inconvenience.Please let me know if I can be any of your assistance in the future.Email: kornwika.sukuman@swissotel.comKind regards,Kornwika SukumanFront Office Manager

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, amenities
Close to MRT and highway.
Stayed 6 nights in Apr 2023
Response from Tatiana on Apr 24, 2023
Dear David,Thank you for taking the time to review your recent stay at our hotel. We're pleased to hear that you found our location convenient, being close to the MRT and highway. We strive to provide our guests with a comfortable and convenient experience during their stay with us, and we're glad to know that we met your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back again soon.Best regards,Tatiana Lebedeva Director of Rooms

10/10 Excellent

Sherman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with amazing service. Breakfast is incredible.
Stayed 3 nights in Feb 2023
Response from Tatiana on Feb 27, 2023
Dear Sherman,Thank you for your review! We're delighted to hear that you enjoyed your stay with us and that our service exceeded your expectations. It's also wonderful to hear that you found our breakfast to be incredible. We pride ourselves on providing a high-quality dining experience for all of our guests, and we're thrilled to hear that we were able to do so for you. We hope to have the pleasure of welcoming you back in the future.Best regards,Tatiana Lebedeva Director of Rooms

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel to consider in Bangkok
Good hotel and friendly staff
Stayed 2 nights in Feb 2023
Response from Tatiana on Feb 27, 2023
Dear Guest, Thank you for taking the time to share your positive experience with us! We are delighted to hear that you had a great stay at our hotel and found the room to your liking. We strive to provide our guests with comfortable accommodations and a pleasant atmosphere, and we are thrilled to see that our efforts paid off during your stay. We hope to have the pleasure of welcoming you back in the future and providing you with an even better experience. Thank you again for choosing to stay with us! Best regards, Tatiana Lebedeva Director of Rooms

10/10 Excellent

Long

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is perfect.
Stayed 9 nights in Feb 2023
Response from Tatiana on Feb 24, 2023
Dear Long,Thank you for your wonderful review about your recent stay at Swissotel Bangkok Ratchada. We are thrilled to hear that everything was perfect during your stay with us.At Swissotel, we strive to provide our guests with exceptional service and amenities to ensure a comfortable and memorable stay. We are pleased to know that we met your expectations and that you had an enjoyable experience with us.Thank you for choosing Swissotel Bangkok Ratchada, and we look forward to welcoming you back on your next visit.Best regards,Tatiana Lebedeva Director of Rooms

10/10 Excellent

Marek

Stayed 1 night in Feb 2023
Response from Tatiana on Feb 13, 2023
Dear Marek,Thank you for taking the time to leave a positive review about your experience with us. I'm thrilled to hear that you had a great stay with us and that all aspects of your visit met or exceeded your expectations. It's our goal to provide every guest with a memorable and enjoyable experience, and I'm glad to know that we were able to do that for you. We appreciate your support and look forward to welcoming you back in the future.Best regards,Tatiana Lebedeva Director of Rooms

10/10 Excellent

Jeffrey

Liked: Cleanliness, property conditions & facilities, room comfort
My first stop in Bangkok
The Hotel accommodations were excellent as well as the staff. The breakfast that was available for purchase was really outstanding as far as quality and price. Everyone was so friendly and accommodating. I would do it again!
Stayed 4 nights in Feb 2023
Response from Tatiana on Feb 9, 2023
Dear Jeffrey,Thank you for sharing your positive experience at our hotel. We're thrilled to hear that you enjoyed your stay with us and found our accommodations and staff to be excellent. We're also glad that you found the breakfast to be of great quality and value. We strive to make every guest's stay as enjoyable as possible, so it's great to hear that we succeeded in doing so for you. We look forward to welcoming you back in the future!Sincerely,Tatiana LebedevaDirector of Rooms

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service
Convenient to amenity
Response from Tatiana on Feb 9, 2023
Dear David,We very much appreciate your comments regarding your stay at the Swissôtel Bangkok Ratchada. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Tatiana LebedevaDirector of Rooms

6/10 Okay

Chee Beng

Travelled with family
Liked: Cleanliness, property conditions & facilities
Take too long to check in.
Response from Siriporn Panathapong, Director of Rooms on Dec 6, 2022
Dear Mr.Beng Chee,Thank you for taking the time to share your thoughts about your recent stay at Swissôtel Bangkok Ratchada.Your feedback is much appreciated as we are always keen to hear one’s feedback so that we may know where to do better and what can be improved. We look forward to welcoming you back to the hotel in the not-too-distant future and should you require any assistance meanwhile then please feel free to contact us.Kind regards,Siriporn PanathapongDirector of Rooms

10/10 Excellent

KIMY

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is clean and well maintained. There are variety of food option surrounding the hotel. It is convenient for spa massage relaxing travelers.
Stayed 8 nights in Jul 2022
Response from Frank on Nov 13, 2022
Dear KIMY, Thank you very much for taking the time to share your feedback about your recent stay. We are happy to read you had an enjoyable stay with us and we very much look forward to seeing you here again soon. Best regards, Ithidaj Rajatabhothi Director of Guest Experience

10/10 Excellent

simin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with best breakfast
Stayed 1 night in Oct 2022
Response from Frank on Nov 13, 2022
Dear simin, Thank you for sharing your comments on the hotel and services. It was a pleasure to have you here with us at Swissotel Bangkok Ratchada and I am pleased to hear that your overall stay was enjoyable. We do look forward to the opportunity of welcoming you back to the hotel again soon. Best regards, Ithidaj Rajatabhothi Director of Guest Experience

10/10 Excellent

Laurie

Business traveller, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The staff at Swissotel is exceptional. They were personable, and friendly and attended to our every need in a timely manner. The hotel is adjacent to the metro system which is very convenient when going into the city center. I recommend this hotel and will definitely stay here again when I visit Bangkok.
Stayed 7 nights in Oct 2022
Response from Frank on Oct 16, 2022
Dear Laurie, Thank you very much for taking the time to share your feedback about your recent stay. We are happy to read you had an enjoyable stay with us and we very much look forward to seeing you here again soon. Best regards, Ithidaj Rajatabhothi Director of Guest Experience

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient
Stayed 4 nights in Sep 2022
Response from Frank on Oct 16, 2022
Dear David, Thank you for sharing your comments on the hotel and services. It was a pleasure to have you here with us at Swissotel Bangkok Ratchada and I am pleased to hear that your overall stay was enjoyable. We do look forward to the opportunity of welcoming you back to the hotel again soon. Best regards, Ithidaj Rajatabhothi Director of Guest Experience

8/10 Good

Poh Heng, Singapore

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A pleasant stay!
Stayed 3 nights in Jul 2022

8/10 Good

SIEW WENG

Stayed 2 nights in Jun 2022

10/10 Excellent

Kyung Nam, La Habra

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, good breakfast, comfortable, clean etc... everything is great
Stayed 2 nights in Jun 2022

10/10 Excellent

Yuen Sing Derek

Stayed 2 nights in Apr 2022

10/10 Excellent

Yuen Sing Derek

Stayed 1 night in Apr 2022

8/10 Good

ARS -Meir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

8/10 Good

Fai

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Mar 2022

10/10 Excellent

Rebecca

Stayed 3 nights in Feb 2022

10/10 Excellent

Pornpimol

Stayed 2 nights in Feb 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My favourite place
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2020

8/10 Good

Worranittha

Stayed 3 nights in Jan 2020

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020

10/10 Excellent

Terrence

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveller

Stayed 3 nights in Dec 2019

8/10 Good

PSL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and convenient. Near to Metro station.
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Buffett breakfast is good. The room is big and comfortable.
Stayed 3 nights in Dec 2019

8/10 Good

Tan, Singapore

Travelled with family
Liked: Cleanliness, staff & service
Staff are pleasant and helpful. Will be good if room amenity can be enhance such as microwave oven,
Stayed 4 nights in Dec 2019

10/10 Excellent

John, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to access the train station and airport. Not much food choice around the hotel.
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great, close to MRT station. Staffs are nice and helpful. Overall, it is a comfortable and pleasant experience.
Stayed 4 nights in Dec 2019