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Dear ArsenioThank you for your recent stay at Holiday Inn Express Bangkok Sathorn. We're so glad you chose to stay with us, and we're happy to hear that you enjoyed your time.We always appreciate feedback from our guests, as it helps us to improve our services and make sure that we're meeting your needs. We're always looking for ways to improve our guest experience, and we take your feedback very seriously.We hope that these changes will make your next stay with us even more enjoyable.Thank you again for your feedback. We look forward to welcoming you back to Holiday Inn Express Bangkok Sathorn soon.Best RegardsAnuk Prutsirisombut(Mr)Front Office Manager
Friendly helpful staff, clean rooms, great area, right next to BRT, great breakfast buffet and restaurants, nice amenities. Excellent stay!
Francis
Stayed 4 nights in Feb 2024
Response from Knot on Mar 4, 2024
Dear FrancisThank you so much for staying at Holiday Inn Express Bangkok Sathorn and sharing your valuable comments with us. I was disappointed to read that we fell short of your expectations with regard to the overall services during your stay. We do take your comments seriously and please rest assured that the concerning areas have been addressed with respective managers in our continued efforts to maintain and improve the high level of services provided to our guests. As a token of our apology and to redeem ourselves. we all look forward to welcoming you back in the not too distance futureBest RegardsAnuk Prutsirisombut(Mr)Front Office Manager
We stayed for ten days with two rooms in our party. It was quiet and close to the BTS Skytrain, less than a five minute walk.
We were provided with free water bottles and tea/coffee daily. The breakfast was really good with lots of options. Only on the weekends, crowds for breakfast made eating it a little difficult. Some of our other meals nearby were at the recommended "White House" but we tried nearby street food for lunch.
One of our room for 4 nights of our stay could hear the TV of an adjoining room all night. We told the front desk and they suggesting changing to another less expensive room but we waited until the annoying guests left.
The front desk staff was always helpful and polite. We used facilities such as the washer/dryer which cost 100 Baht each.
The 7/11 store was close and convenient.
We would definitely consider again in this family friendly hotel. It makes for an excellent place for exploring Bangkok because of the location and transit options.
Dennis
Stayed 10 nights in Feb 2024
Response from Knot on Feb 28, 2024
Dear DennisThank you very much for taking the time to share such a positive review on Expedia online community. At Holiday Inn Express Bangkok Sathorn, we aim to provide nothing less than exceptional service and a memorable experience to our guests, so it is indeed a pleasure to read your review and learned that you found the service from our passionate team impeccable and truly Thai hospitality. I will definitely share your feedback with the team as it is very encouraging, and we shall work harder to ensure all our guests receive even better experience from staying with us. On behalf of the team, thank you for visiting us and for sharing such a positive review. We all look forward to welcoming you back in hopefully not too distant future. With best regards,Anuk Prutsirisombut(Mr)
Dear WarrenThank you so much for staying at Holiday Inn Express Bangkok Sathorn and sharing your valuable comments with us. I was disappointed to read that we fell short of your expectations with regard to the overall services during your stay. We do take your comments seriously and please rest assured that the concerning areas have been addressed with respective managers in our continued efforts to maintain and improve the high level of services provided to our guests. As a token of our apology and to redeem ourselves. we all look forward to welcoming you back in the not too distance futureBest RegardsAnuk Prutsirisombut(Mr)Front Office Manager
10/10 Excellent
Carlos A
Feb 15, 2024
Carlos A
Stayed 3 nights in Feb 2024
Response from Knot on Mar 22, 2024
Dear CarlosThank you for your recent stay at Holiday Inn Express Bangkok Sathorn. We're so glad you chose to stay with us, and we're happy to hear that you enjoyed your time.We always appreciate feedback from our guests, as it helps us to improve our services and make sure that we're meeting your needs. We're always looking for ways to improve our guest experience, and we take your feedback very seriously.We hope that these changes will make your next stay with us even more enjoyable.Thank you again for your feedback. We look forward to welcoming you back to Holiday Inn Express Bangkok Sathorn soon.Best RegardsAnuk Prutsirisombut(Mr)Front Office Manager
Response from Panusart Hanphitakwong on Feb 15, 2024
Dear LIN GHEE,Thank you very much for your kind support to our hotel and rate us a full score. We are pleased to learn that you have a wonderful stay with us in Bangkok! It is something we take pride in. Thank you again for choosing us and we look forward to welcoming you again soon.
Dear PaulThank you for taking the time to tell us about your experience at Holiday Inn Express BANGKOK SATHORN. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at +66 2660 2800Best RegardsAnuk Prutsirisombut(Mr)Front Office Manager
2/10 Terrible
Donald
Feb 1, 2024
Liked: Staff & service
There was no hot water for over 36 hours - they new this before I checked in - then told me afterwards- no pool because of no hot water
Donald
Stayed 2 nights in Jan 2024
Response from Knot on Feb 2, 2024
Dear DanaldThank you for taking the time to tell us about your experience at Holiday Inn Express BANGKOK SATHORN. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at +66 2660 2800Best RegardsAnuk Prutsirisombut(Mr)Front Office Manager
Great location near BTS and MRT Blue Line. Staff are wonderful. Breakfast was great! I would easily recommend.
Peter
Stayed 4 nights in Jan 2024
Response from Knot on Feb 2, 2024
Dear PeterThank you for taking the time to tell us about your experience at Holiday Inn Express BANGKOK SATHORN. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at +66 2660 2800Best RegardsAnuk Prutsirisombut(Mr)Front Office Manager
Dear Tsz LumThank you for taking the time to tell us about your experience at Holiday Inn Express BANGKOK SATHORN. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at +66 2660 2800Best RegardsAnuk Prutsirisombut(Mr)Front Office Manager
Convenient location. Close to shopping and trains.
heeman
Stayed 3 nights in Jan 2024
Response from Panusart Hanphitakwong on Jan 22, 2024
Dear heeman,Thank you very much for your kind support to our hotel and rate us high score. We are pleased to learn that you have a wonderful stay with us in Bangkok! It is something we take pride in. Thank you again for choosing us and we look forward to welcoming you again soon.
Hotel is located in a great location. 4 min walking from Mahonakon building and shopping mall. A lot of restaurants and stores around. Rooms are great enough for 2 people and really quiet. The hotel offers a great value for the price. Breakfast is fair and offers good options of food and fruits.
André
Stayed 2 nights in Jan 2024
Response from Panusart Hanphitakwong on Jan 16, 2024
Dear Andre,Thank you for choosing us for your stay in Bangkok. We are pleased to learn that you have a nice stay with us. Guest experience is always our priority and we will continue to serve our best. Thank you again and we look forward to welcoming you again soon.
Response from Panusart Hanphitakwong on Jan 6, 2024
Dear Saira,Thank you very much for your time writing this review. We are pleased to learn that you have a nice stay with us and give a compliment to our service team. It some thing we take great pride in. Thank you again for your review and we look forward to welcoming you again soon.
2/10 Terrible
KOKI
Dec 28, 2023
KOKI
Stayed 3 nights in Dec 2023
Response from Panusart Hanphitakwong on Jan 2, 2024
Dear KOKI,First of all, thank you very much for your recent stay at the Holiday Inn Express Bangkok Sathorn. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you back to Bangkok.Sincerely,
10/10 Excellent
Luc
Dec 21, 2023
Luc
Stayed 2 nights in Dec 2023
Response from Panusart Hanphitakwong on Dec 27, 2023
Dear Luc,Thank you very much for your kind support to our hotel and rate us a full score. We are pleased to learn that you have a wonderful stay with us in Bangkok! It is something we take pride in. Thank you again for choosing us and we look forward to welcoming you again soon.
Very clean and cosy but breakfast can be better :)
Harry
Stayed 3 nights in Dec 2023
Response from Panusart Hanphitakwong on Dec 27, 2023
Dear Harry,Thank you very much for your kind support to our hotel and rate us high score. We are pleased to learn that you have a wonderful stay with us in Bangkok! It is something we take pride in. Thank you again for choosing us and we look forward to welcoming you again soon.
10/10 Excellent
Weilong
Dec 17, 2023
Weilong
Stayed 1 night in Dec 2023
Response from Panusart Hanphitakwong on Dec 18, 2023
Dear Weilong,Thank you very much for your kind support to our hotel and rate us a full score. We are pleased to learn that you have a wonderful stay with us in Bangkok! It is something we take pride in. Thank you again for choosing us and we look forward to welcoming you again soon.
Response from Panusart Hanphitakwong on Dec 7, 2023
Dear Jeffrey,Thank you very much for your kind support to our hotel and rate us a full score. We are pleased to learn that you have a wonderful stay with us in Bangkok! It is something we take pride in. Thank you again for choosing us and we look forward to welcoming you again soon.
THROUGHLY ENJOYED OUR STAY AT HI EXPRESS. BKK. THE HOTEL EXCEEDED OUR EXPECTATIONS VIRTUALLY IN ALL RESPECT AND , YES, WE WILL BOOK IT AGAIN
OH, A BIT MORE FRUIT FOR BREAKFAST WOULD BE GREATLY APPRECIATED.
M.
Stayed 4 nights in Nov 2023
Response from Panusart Hanphitakwong on Dec 7, 2023
Dear M.,Thank you very much for your kind support to our hotel and rate us a full score. We are pleased to learn that you have a wonderful stay with us in Bangkok! It is something we take pride in. Thank you again for choosing us and we look forward to welcoming you again soon.
Coffee at breakfast was awful, more towels needed and a bathmat that can be placed just outside the shower door which can stay in place when you open the door.
Jo
Stayed 2 nights in Dec 2023
Response from Panusart Hanphitakwong on Dec 7, 2023
Dear Jo,Thank you very much for your candid review and rate us a score. We have received your feedback regarding breakfast coffee and already reported to the department concerned.Thank you again and hope we have a chance to welcoming you again soon.
8/10 Good
luke
Dec 3, 2023
Liked: Cleanliness, staff & service
luke
Stayed 4 nights in Nov 2023
Response from Panusart Hanphitakwong on Dec 7, 2023
Dear luke,Thank you very much for your kind support and rate us high score. Hope you have a wonderful time while stay with us and we look forward to welcoming you again soon.
Response from Panusart Hanphitakwong on Dec 7, 2023
Dear Casey,Thank you very much for your kind support to our hotel and rate us a full score. We are pleased to learn that you have a wonderful stay with us in Bangkok! It is something we take pride in. Thank you again for choosing us and we look forward to welcoming you again soon.
Excellent location, lovely clean and comfortable room, decent breakfast and friendly staff. I would stay here again!
Harmeet
Stayed 7 nights in Nov 2023
Response from Panusart Hanphitakwong on Nov 28, 2023
Dear Harmeet,Thank you very much for your kind support to our hotel and rate us a full score. We are pleased to learn that you have a wonderful stay with us in Bangkok! It is something we take pride in. Thank you again for choosing us and we look forward to welcoming you again soon.
Very pleasantly surprised with the value for money. Excellent service, very clean and reliable.
Vincent
Stayed 4 nights in Nov 2023
Response from Panusart Hanphitakwong on Nov 28, 2023
Dear Vincent,Thank you very much for your kind support to our hotel and rate us a high score. Hope you have a wonderful time in Bangkok and we look forward to welcoming you again soon.
Everything great for the price, but, the waters temperature at the shower wasn’t regulated at all. 5 seconds cold then 5 seconds burning hot
freddy
Stayed 4 nights in Nov 2023
Response from Panusart Hanphitakwong on Nov 28, 2023
Dear freddy,Thank you very much for your time writing this review.First of all, we would like to apologize for the issue which interrupted during your stay.Please be informed that I have reported water temperature swaying to management team already. And find out the best way to prevent the issue would not happen again.Thank you again for your review and hope we have a chance to welcoming you again soon.
Response from Panusart Hanphitakwong on Nov 23, 2023
Dear Gerard,Thank you very much for your kind support and rate us full score. Hope you have a wonderful time while stay with us and we look forward to welcoming you again soon.
4/10 Poor
David
Nov 20, 2023
David
Stayed 5 nights in Nov 2023
Response from Panusart Hanphitakwong on Dec 18, 2023
Dear David,First of all, thank you very much for your recent stay at the Holiday Inn Express Bangkok Sathorn. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you back to Bangkok.Sincerely,
8/10 Good
SEUNGWOO
Nov 20, 2023
SEUNGWOO
Stayed 3 nights in Nov 2023
Response from Panusart Hanphitakwong on Nov 22, 2023
Dear SEUNGWOO,Thank you very much for your kind support to our hotel and rate us a score. We are pleased to learn that you have a wonderful stay with us in Bangkok! It is something we take pride in. Thank you again for choosing us and we look forward to welcoming you again soon.
Response from Panusart Hanphitakwong on Nov 17, 2023
Dear Chane,Thank you very much for your kind support to our hotel and rate us a full score. Hope you have a wonderful time while stay with us. Thank you again and we look forward to welcoming you again soon.
Big spacious room,nice environment,friendly staff,only disappointment is gym too small.
Tan
Stayed 10 nights in Oct 2023
Response from Panusart Hanphitakwong on Nov 16, 2023
Dear Tan,Thank you for your feedback. We are pleased to learn that you have a wonderful day while stay with us. Hope to welcoming you back to our hotel again soon.
2/10 Terrible
Soh
Nov 11, 2023
Soh
Stayed 2 nights in Nov 2023
Response from Panusart Hanphitakwong on Nov 13, 2023
Dear Soh,Thank you for your review, Our hotel does review and address these situations very carefully. Safety and security are our first and foremost concern. Please contact us at panusart.hanphitakwong1@ihg.com, so I may obtain additional details about your experience.Sincerely,
8/10 Good
Leonora
Nov 6, 2023
Leonora
Stayed 9 nights in Oct 2023
Response from Panusart Hanphitakwong on Nov 8, 2023
Dear Leonora,Thank you very much for choosing us for your stay in Bangkok and rate us a high score. We hope you enjoy your stay with us and have a great experience stay at an IHG Hotels and Resorts.We look forward to welcoming you again soon.
8/10 Good
Dan
Nov 6, 2023
Dan
Stayed 1 night in Nov 2023
Response from Panusart Hanphitakwong on Nov 8, 2023
Dear Dan,Thank you very much for your kind support to our hotel and rate us a high score. We are pleased to learn that you have a wonderful stay with us in Bangkok! It is something we take pride in.Thank you again for choosing us and we look forward to welcoming you again soon.
Response from Panusart Hanphitakwong on Nov 6, 2023
Dear Michael,Thank you for choosing us for your stay in Bangkok and rate us a full score. Hope you have a wonderful time while stay here. Thank you again for your review and we hope to welcoming you again soon.
Excellent for the price and convenience to the train station
Wilhelm
Stayed 4 nights in Oct 2023
Response from Panusart Hanphitakwong on Nov 6, 2023
Dear Wilhelm,Thank you very much for your review and rate us a full score. Hope you have a wonderful time while staying with us and we hope to welcoming you again soon.
The hotel is located BTS Ching Nonsi just behind the I residence Hotel for short walk. There is small construction and busy traffic and need to be careful to pass by. The hotel is quiet. Comfortable bed. Water is strong enough. Breakfast was nice. Staff was polite and helpful.
Pui Han
Stayed 2 nights in Oct 2023
Response from Panusart Hanphitakwong on Nov 1, 2023
Dear Pui Han,Thank you very much for your feedback and rate us. Hope you have a wonderful time while stay with us. Thank you again and we look forward to welcoming you again soon.
10/10 Excellent
PUAY HOON
Oct 25, 2023
PUAY HOON
Stayed 1 night in Oct 2023
Response from Panusart Hanphitakwong on Oct 27, 2023
Dear PUAY HOON,Thank you very much for your support to our hotel and spending your time to rate us. Hope you have a wonderful time while staying with us.Thank you again and we hope to welcoming you back to our hotel soon.
8/10 Good
Jovan
Oct 24, 2023
Jovan
Stayed 4 nights in Oct 2023
Response from Panusart Hanphitakwong on Oct 26, 2023
Dear Jovan,Thank you very much for your kind support to our hotel and rate us a high score. Hope you have a wonderful time while staying with us.Thank you again for your review and we hope to welcoming you again soon.
Response from Panusart Hanphitakwong on Oct 24, 2023
Dear Michael,Thank you very much for your kind support to our hotel and rate us a high score. We are pleased to learn that you have a wonderful stay with us in Bangkok! It is something we take pride in.Thank you again for choosing us and we look forward to welcoming you again soon.
8/10 Good
Clas
Oct 20, 2023
Clas
Stayed 1 night in Oct 2023
Response from Panusart Hanphitakwong on Oct 24, 2023
Dear Clas,Thank you very much for your kind support and rate us a high score. Hope you have a wonderful time here.Thank you again and we look forwards to welcoming you again soon.
10/10 Excellent
Yosuke
Oct 1, 2023
Yosuke
Stayed 3 nights in Sep 2023
Response from Panusart Hanphitakwong on Oct 2, 2023
Dear Yosuke,Thank you very much for your kind support to our hotel and rate us a full score. We are pleased to learn that you have a wonderful stay with us in Bangkok! It is something we take pride in.Thank you again for choosing us and we look forward to welcoming you again soon.
10/10 Excellent
Gary
Sep 29, 2023
Gary
Stayed 4 nights in Sep 2023
Response from Panusart Hanphitakwong on Oct 2, 2023
Dear Gary,Thank you very much for your kind support to our hotel and rate us a full score. Hope you had a wonderful time while staying with us. Thank you again and we look forward to welcoming you again soon.
Response from Panusart Hanphitakwong on Sep 19, 2023
Dear John E,Thank you very much for your kind support and rate us a high score. Hope you have a wonderful time here.Thank you again and we look forwards to welcoming you again soon.
The staffs are kind, friendly and helpful. The room is neat, clean and quiet. The breakfast has variety of choices.
Verified traveller
Stayed 2 nights in Aug 2023
Response from Panusart Hanphitakwong on Sep 14, 2023
Dear Value Guest,Thank you very much for your kind support to our hotel and rate us a full score. We are pleased to learn that you have a wonderful stay with us in Bangkok! It is something we take pride in.Thank you again for choosing us and we look forward to welcoming you again soon.
Response from Panusart Hanphitakwong on Aug 30, 2023
Dear Ian,Thank you very much for your review and rate us a highest score. We hope you enjoy your stay here.Thank you again and we look forward to welcoming you to Bangkok again soon.
I’ve always enjoyed my stays here. I ended up staying an extra 7 days. I’ve stayed here numerous times through the years. It is a safe, clean and comfortable hotel that is tucked away from the chaotic Bangkok streets but convenient to every thing. My only complaint is the breakfast offerings..it’s lacking & not appealing to me. I’ll be back in 2 more weeks!
Casey
Stayed 7 nights in Aug 2023
Response from Panusart Hanphitakwong on Aug 25, 2023
Dear Casey,Thank you very much for your review and rate us a score. We are pleased to learn that you enjoy your stay with us. Regardless of breakfast choice, we receive your feedback and will bring to management team and find the best way of how we can improve on this.Thank you again for your review and we look forward to welcoming you again in the next 2 weeks.
10/10 Excellent
Takaaki
Aug 22, 2023
Takaaki
Stayed 11 nights in Aug 2023
Response from Panusart Hanphitakwong on Aug 23, 2023
Dear Takaaki,Thank you very much for your kind support to our hotel. We are pleased to learn that you have a nice stay with us and rate us a full score.It is something our team take pride in. Thank you again for your review and we hope to welcoming you to Bangkok again soon.
10/10 Excellent
Teo
Aug 1, 2023
Teo
Stayed 3 nights in Jul 2023
Response from Panusart Hanphitakwong on Aug 3, 2023
Dear Teo,Thank you very much for your kind review and rate us a full score! We always focus on the guest experience to make sure that your stay are fulfilled with joy and meet your expectation. Thank you again for your review and we look forward to welcoming you again soon.
Response from Panusart Hanphitakwong on Aug 3, 2023
Dear Ayman,Thank you very much for the review and rate us 5/5. It is something we will take pride in. Hope you have a wonderful time while stay with us and we look forward to welcoming you again soon.
6/10 Okay
Man Kin, SAN FRANCISCO
Jul 26, 2023
Man Kin
Stayed 4 nights in Jul 2023
Response from Panusart Hanphitakwong on Jul 31, 2023
Dear Man Kin,Thank you very much for your candid review. We hope to welcoming you again soon.