Sundeck

Reviews of Grand Mercure Bangkok Asoke Residence

Grand Mercure Bangkok Asoke Residence
50/5 Sukhumvit Soi 19, Wattana, Bangkok, Bangkok

Reviews

8.6

Excellent

Rating 10 - Excellent. 188 out of 401 reviews" "
Rating 8 - Good. 167 out of 401 reviews" "
Rating 6 - Okay. 28 out of 401 reviews" "
Rating 4 - Poor. 12 out of 401 reviews" "
Rating 2 - Terrible. 6 out of 401 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Alexander

Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from BT on Jan 29, 2024
Dear Alexander,Thank you for your recent stay. We are looking forwards to welcome you back soon.Sincerely yours,

8/10 Good

Chan

Travelled with partner
Liked: Cleanliness, amenities
Everything alright,the room spacious ,just little bit old and dark.
Stayed 4 nights in Oct 2023
Response from BT on Oct 9, 2023
Dear Chan,Thank you for your feedback. We are looking forwards to welcome you back soon.Sincerely yours,

10/10 Excellent

Solomon, Milford

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff were warm, friendly, helpful & kind, particularly Aurora who rendered exceptional service way beyond the call of duty!
Stayed 7 nights in Jul 2023
Response from BT on Jul 28, 2023
Dear Solomon,Thank yo for your feedback & compliment to K. Aurora. We are looking forwards to welcome you back soon.Sincerely yours,

8/10 Good

benoit Guy T, Singapore

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Amenities need to be better taken care of. Neglected Swimming pool area, sauna and Hammam. On the other hand, friendly and professional staff, spacious rooms and good value for money.
Stayed 1 night in Apr 2022
Response from BT on May 3, 2022
Dear benoit Guy T Thank you for your compliment on staff, services ,valuable room. We are acknowledge for your feedback for our future improvement. Looking forwards to welcome you back soon. Sincerely yours,

8/10 Good

Gudmundur

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2022
Response from BT on Feb 3, 2022
Dear Gudmundur, Thank you, we are looking forwards to welcome you back soon. Sincerely yours,

10/10 Excellent

Jeremy

Business traveller
Liked: Cleanliness, property conditions & facilities
Very spacious, staff courteous and helpful. great location in peaceful street will definitely stay again
Stayed 2 nights in Dec 2021
Response from BT on Dec 16, 2021
Dear Khun Jeremy, We are very appreciate for your compliment & looking forwards to welcome you back soon. Sincerely yours,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, room comfort
Grand Mercure Asoke
Grand Mercure was a super star in its heyday. Its still a good hotel where the back building is converted to long term residences. The rooms are large with full kitchen, sitting / living room and separate bed room. It is still a solid hotel but the dark wood is showing some wear and 20 mos of CoVid lockdowns are hitting the room rates. The in-room washing machines are very helpful! Shower needs more water pressure.
Stayed 3 nights in Nov 2021
Response from BT on Dec 7, 2021
Dear Guest, Thank you for your compliment,your feedback will immediate action. Sincerely yours,

10/10 Excellent

Pasiree

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2021
Response from BT on Aug 24, 2021
Have a pleasant stay with us.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
the room we had was nice and big and the kitchen was good to have. And also the washing machine. Staff were helpful and friendly. Would stay there again.
Stayed 5 nights in Mar 2021
Response from BT on Mar 30, 2021
Dear guest, Thank you for your compliment, We are looking forwards to welcome you back soon. Sincerely yours,

10/10 Excellent

CLRenaud, Ao Nang, Thailand

Business traveller, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
The staff is great! The rooms are spacious and the location is great!
Stayed 4 nights in Nov 2020
Response from BT on Dec 15, 2020
Dear CLRenaud, Thank you for your feed back & compliment for staff, services, facilities & location. We are looking forwards to welcome you back soon. Sincerely yours,

10/10 Excellent

John

Liked: Cleanliness, room comfort
great hotel!
Great hotel, off on a quiet street, close to the elevated train, Terminal 21 and restaurants. staff very accommodating. nice gym and good pool. would stay here again and i do recommend.
Stayed 10 nights in Sep 2020
Response from BT on Oct 6, 2020
Dear John, Thank you for your feedback & compliment. We are looking forwards to welcome you back soon. Sincerely yours,

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2020
Response from BT on Sep 4, 2020
Dear Guest, Thank you & looking forwards to welcome you back soon. Sincerely yours,

10/10 Excellent

KENTARO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 28 nights in Jan 2020
Response from BT on Mar 2, 2020
Dear KENTARO, Thank you & looking forwards to welcome you back soon. Sincerely yours,

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities
Having washer is a nice plus. but overall: great hotel in every respect.
Stayed 7 nights in Feb 2020
Response from BT on Feb 27, 2020
Dear Anonymous, Thank you for your feedback & looking forwards to welcome you back soon. Sincerely yours,

4/10 Poor

Masao

Disliked: Property conditions & facilities, room comfort
Reasonable price and good access
Interior decoration is old-fashioned, but reasonable price for spacious space. Good access from the BTS ASOK station. But I recomend the taxi use when the rain, because of the puddles on the small street of the SOI-19.
Stayed 1 night in Jan 2020
Response from BT on Feb 18, 2020
Dear Masao, Thank you for your feedback, looking forwards to welcome you back soon. Sincerely yours,

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big, clean and friendly hotel but abit far from mall
Stayed 3 nights in Jan 2020
Response from BT on Feb 11, 2020
Dear Anonymous, Thank you for your feedback while your recent stay with us.Hotel provided shuttle tuk tuk between hotel-mall-hotel but we may looking our schedule on that. Looking forwards to welcome you back soon. Sincerely yours,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
Great apartment hotel on quiet street. Had washing machine full kitchen separate bedroom and balcony and was huge. Great value and was nice for first and last night of our trip. 20min walk from makkasan was tough dragging roller bags and stroller but that's life. Sidewalks in Bangkok are not ADA compliant. Lol
Stayed 1 night in Jan 2020
Response from BT on Feb 1, 2020
Dear Anonymous Thank you for your feedback & nice to hear that you like our hotel & facilities except the sidewalks in BKK. Sincerely yours,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from BT on Jan 21, 2020
Dear Anonymous, Thank You for staying with us & looking forwards to welcome you back soon. Sincerely yours,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from BT on Jan 21, 2020
Dear Anonymous, Thank you & looking forwards to welcome you back soon. Sincerely yours,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bangkok overnight
This hotel was very convenient to bts and mrt for getting around Bangkok. Terminal 21 was also close by for wonderful food court. Would stay again.
Stayed 1 night in Jan 2020
Response from BT on Jan 10, 2020
Dear Anonymous Thank you for your feedback, Looking forwards to welcome you back soon. Sincerely yours,

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Sensational place to stay for a family.
If it’s kowtowing and staff making you fee like the person you wish you were, then find somewhere else to stay. This hotel is far too good for you. We frequent this hotel at least once a year. The recently refurbished breakfast buffet is on par with every other breakfast buffet you’ll find out there. The kind staff are never overbearing. You never have to put up with an expatriate staff member greeting you with insincerity. The Frand Mercure feels more like home. And just like home it’s a little rough around the edges, but that is exactly why we will continue to patronise his establishment.
Stayed 6 nights in Dec 2019
Response from BT on Dec 24, 2019
Dear Philip , Thank you for your compliment & we are looking forwards to welcome you back to your 2nd home soon. Sincerely yours,

8/10 Good

Delwar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
real relaxing
privacy is unique what attracted to stay
Stayed 3 nights in Dec 2019
Response from BT on Dec 24, 2019
Dear Delwar, Thank you & appreciate with your feedback. We are looking forwards to welcome you back soon. Sincerely yours,

10/10 Excellent

Ricardo, Pasadena Texas

Travelled with family and small children
Liked: Cleanliness, amenities
The employees are very friendly and help u in anyway they can
Stayed 21 nights in Nov 2019
Response from BT on Dec 11, 2019
Dear Ricardo Thank you for sharing us your feedback and appreciate with our services. Sincerely yours

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from BT on Nov 11, 2019
Dear William, Thank you for stayed with us & looking forwards to welcome you back soon. Sincerely yours,

10/10 Excellent

Alan John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Place!
A great place to stay!! Good location, great big room and friendly staff. I would recomend it to anyone!
Stayed 2 nights in Oct 2019
Response from BT on Oct 9, 2019
Dear Alan John , Thank you for your feedback & very appreciate to recommend us with other travelers. Sincerely yours,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved staying here & will be back. This was my third visit to this property. Gym facilities not sufficient for my needs - needs a proper chin up bar.
Stayed 2 nights in Oct 2019
Response from BT on Oct 9, 2019
Dear Anonymous Thank you for feed back & always supporting us. Gyms facilities upgraded is on progress. Looking forwards to welcome you back soon. Sincerely yours,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious Room with kitchen, utensils, electric cooker, fridge and microwave oven. It also has washing machine to wash clothes. A perfect apartment
Stayed 2 nights in Aug 2019
Response from BT on Aug 19, 2019
Dear Anonymous, Thank you for your feed back. It's nice to heard that you were impress with our product & facilities. Looking forwards to welcome you back soon. Sincerely yours,

10/10 Excellent

Gulzar Alam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with excellence in comfort and hospitality
It's the best family hotel in my experience worldwide. Staff members are very cordial, helpful and rooms are exception in size comfort. Practically designed and rooms have two Bathrooms which make life very easy. We can't ask for anything more in this property. Location is also very convenient, Terminal 21 and BTS in walking distance but Hotel also provides transport to this point. I would like to return to this property every time we will be in Bangkok.
Stayed 1 night in Aug 2019
Response from BT on Aug 8, 2019
Dear Gulzar Alam, Thank you for your feedback, We are delighted to hear that you & family were happy and enjoy while stay with us. Looking forwards to welcome you & your family back soon. Sincerely yours,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mercure Soi 11 vs. Soi 19 hotels comparison
I stayed at two Mercure Hotels: the Mercure on Soi 11 and the Grande Mercure on Soi 19. There are a number of Mercure hotels in BKK, and it is one of the best hotel chains I have experienced. Staff are well trained, attentive, helpful, flawless, actually, and the rooms are unusually large. The Grande Mercure rooms are almost too big: this is a serviced apartment hotel, with staff in the. lobby, but the room is essentially just an apartment. Good quality everything, with a good kitchen, washing machine, bathtub and 2 excellent TV'. I actually preferred the Mercure Hotel on Soi 11. It is more of a proper hotel, and is impressively furnished and spotless. The Soi 11 location is closer to Sukhumvit; the Soi 19 is past all bars, restaurants and hotels on that street. It is an old building, but classy. Oddly crowded traffic in the area, as there is an intersection next to the hotel that has constant traffic flow. As I was preparing to leave for the airport, there was such a traffic jam that I thought I might miss my flight: waited a half hour for a taxi to come, not because the staff did not try, but because traffic was completely stopped in all directions. When I return to BKK, I'll stay in the the Soi 11 Mercure. It is the best hotel I have stayed at in BKK in some 20 years of visiting.
Stayed 3 nights in Jun 2019
Response from BT on Jul 8, 2019
Dear Anonymous, Thank you for your feed back & be a fan club of Grand Mercure Brand. The traffic in Bangkok is a challenge especially during rush hours hopefully will be better in the nearest future. Sincerely yours,

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am sure i will be there again
Was really amazing, big rooms, big bathroom, nice staff, and can walk to the metro station
Stayed 2 nights in Jun 2019
Response from BT on Jul 2, 2019
Dear Ali, Thank you & looking forwards to welcome you back soon. Sincerely yours,

10/10 Excellent

Ronie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
Everything was good. Just a little improvement on water temperature in the shower, its exstatic. The bedsheet and pillow is quite old, maybe a new one, better if soft.
Stayed 6 nights in Jun 2019
Response from BT on Jun 27, 2019
Dear Ronie, Thank you for your comment & suggestion, Noted for water temperature & the delivery of new linen lot to replace the current use is schedule next month. Looking forwards to welcome you back soon. Sincerely yours,

8/10 Good

karishma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ok my second stay... everything was just fantastic except the room air condition behaved little weird and it was not cooling as needed... upon complaint the action was taken immediately but it was not satisfactory ... they offered us a higher category room free of charge but we denied because the room in which we were was wonderful .. so
Stayed 4 nights in May 2019
Response from BT on Jun 7, 2019
Dear karishma , Thank you for your feedback & apologize for air condition issue. The heat from outside ( Global warmer) was impacted with our air con system event regular twice a year preventive maintenance. Looking forwards to welcome you back soon. Sincerely yours,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is a bit past its prime, but it still maintains Grace. The price makes it a great deal, will definitely stay again when I have longer stays in Bangkok
Stayed 2 nights in Apr 2019
Response from BT on May 21, 2019
Dear Anonymous, Thank you for the feed back, we are looking forwards to welcome you back soon. Sincerely yours,

8/10 Good

Verified traveller

Stayed 4 nights in Apr 2019
Response from BT on Apr 25, 2019
Dear Anonymous, Thank you & looking forwards to welcome you back . Sincerely yours,

8/10 Good

Ng

Travelled with family
Liked: Property conditions & facilities
Disliked: Amenities
Very spacious room maintained in reasonable conditions. Very nice and helpful staff.
Stayed 5 nights in Apr 2019
Response from BT on Apr 23, 2019
Dear Ng, Thank you for your feedback & compliment to the team. Looking forwards to welcome you back soon. Sincerely yours,

10/10 Excellent

C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
I have stayed at this hotel many times before and my experience is that it gets better and better with each stay. The service was flawless, from reception to concierge to maids to room service and service in the restaurants. The room itself was spacious and very well-appointed and it seems to have been renovated recently. I was upgraded to a quiet corner room with excellent views of the hills behind Patong on two sides. The location is excellent, being a short walk toJung Ceylon Shopping Mall, Bangla Road and Patong Beach. Overall, highly recommended and I will continue to stay here on my trips to Patong.
Stayed 2 nights in Apr 2019
Response from BT on Apr 21, 2019
Dear C, Thank you for sharing us your experience & compliment to the staff. Looking forwards to welcome you back. Sincerely yours,

6/10 Okay

Cristina

Average hotel - on overall
An average hotel, definitely not a 5*. The staff is nice, the hotel is outdated and rooms need some renovation to be considered a 5*. It’s ok without something special. We didn’t take breakfast as we read bad reviews about it and they confirmed there is no big breakfast room yet available. The street smells quite bas and has some homeless sleeping on the street.
Stayed 4 nights in Apr 2019
Response from BT on Apr 18, 2019
Dear Cristina, Thank you for sharing us your experience for our future improvement. The Breakfast project with the new location & variety of products will start in a few months. Sincerely yours,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big rooms spacious settings, good pool and staff Location is also good
Stayed 1 night in Apr 2019
Response from BT on Apr 17, 2019
Dear Guest, Thank you for your compliment & looking forwards to welcome you back soon. Sincerely yours,

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were great, location very good and room was large, clean and comfortable
Stayed 15 nights in Mar 2019
Response from BT on Apr 17, 2019
Dear Philip, Thank you for the compliment & appreciate for your feed back. Looking forwards to welcome you back soon. Sincerely yours,

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location the most and staff also wonderful
Stayed 3 nights in Apr 2019
Response from BT on Apr 13, 2019
Dear Guest, Thank you for your compliment & looking forwards to welcome you back soon. Sincerely yours,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from BT on Mar 20, 2019
Dear Guest, Thank you & looking forwards to welcome you back soon.

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from BT on Feb 20, 2019
Dear Olivia, Thank you for your rating looking forwards to welcome you back soon. Sincerely yours,

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from BT on Feb 20, 2019
Dear Brian, Thank you for staying with us & looking forwards to welcome you back soon. Sincerely yours,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best value for money hotel I have ever been. Rooms are big and clean with everything you need. Staff very friendly and helpful.
Stayed 3 nights in Jan 2019
Response from Maew on Jan 13, 2019
Dear Anonymous, Good morning. Thank you very much for taking the time to share your positive review again. We hope to welcoming you back very soon to your home away from home. Have a great day. Best Regards, Grand Mercure Bangkok Asoke Team.

8/10 Good

Gulzar Alam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel with highest value for money
Amazing home with excellent service, ideal for stay with family, nicely designed in a brilliant location. Smiling staff with lots of support under the leadership of Front Desk Manager Vilaiporn litheerapol. I would love to come back to this property every time I visit Bangkok with family
Stayed 1 night in Dec 2018
Response from Vilaiporn (Maew) on Jan 13, 2019
Dear Mr. Gulzar Alam and family, Good morning. Thank you very much for taking the time to share your positive review. Look forward to welcoming you and family back very soon. Best regards, Grand Mercure Bangkok Asoke Team.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very help. Property is few mintue walk off main street, close to BTS and Terminal 21.
Stayed 5 nights in Dec 2018
Response from Maew on Jan 13, 2019
Dear Anonymous, Good morning. Thank you very much for taking the time to share your positive review. We hope to welcoming you back very soon. Best regards, Grand Mercure Bangkok Asoke Team.

8/10 Good

Lee, Singapore

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
the suite we were given was very spacious and clean
Stayed 5 nights in Dec 2018
Response from Mark J. on Dec 25, 2018
Dear Lee, Good morning. Thank you for your positive review. Glad to hear that you enjoyed the suite, for its spaciousness as well as the cleanliness. Hope to welcoming you again soon.

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice with terrific staff
Asoke Residence is primarily residents as the name implies with a limited number of hotel apartments. The apartment was clean and very spacious although a little older and slightly dull. Bed a little on the firm side (common in Asia) but still fairly comfortable. As there are not a lot of short stay guests breakfast is more basic than a larger hotel but still nice. The staff at this hotel were outstanding, very helpful and friendly, could hardly be nicer. The Soi is quite near with laundry nearby and BTS station at the end of the road.
Stayed 1 night in Nov 2018
Response from Mark J. on Nov 13, 2018
Dear Chris, Sawasdee krab. Thank you very much for your positive review. It's a pleasure to read that you enjoyed your stay with us. The team is truly an asset to the property and I am happy to read that they played major roles to make your stay comfortable. We all hope to welcoming you again. Best Regards,

8/10 Good

Shila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay
Everything was ok except shattle car, tuktuk service is very poor
Stayed 3 nights in Oct 2018
Response from Mark J. on Nov 4, 2018
Dear Shila, Sawasdee krab. Thank you for your positive review. Whilst I am happy to see that you enjoyed your recent stay with us; it caused me a concern when seeing that the Shuttle service didn't live up to expectation. Please accept my sincere apology. If you could be kind to, I would like to learn more of your disappointment. You can reach me using the message function on Expedia. I hope we have a chance welcoming you again soon. Best Regards,

8/10 Good

Adams, Guangzhou, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms were nice apartments, fully equipped. The location is very convenient with lots of bars, restaurants and activities close. Very nice hotel. Only negative observation would be very small parking area.
Stayed 2 nights in Jul 2018
Response from Mark J. on Aug 1, 2018
Dear Adams, Sawasdee krab. Thank you very much for your positive comments. Pleasure to learn that you enjoyed your stay with us. Currently, we have 14 parking lots available in our basement which is hardly full. Also, spare lots are available at the building behind if needed. Again, thank you and it's our hope welcoming you again.