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Reviews of The Fox Hotel and Suites

3.5 out of 5
The Fox Hotel and Suites
461 Banff Ave, Banff, AB

Reviews

8.4

Very good

Rating 10 - Excellent. 1009 out of 1973 reviews" "
Rating 8 - Good. 546 out of 1973 reviews" "
Rating 6 - Okay. 248 out of 1973 reviews" "
Rating 4 - Poor. 102 out of 1973 reviews" "
Rating 2 - Terrible. 68 out of 1973 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Great Banff property. Friendly and helpful staff
Stayed 2 nights in Apr 2024

8/10 Good

Francia

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, accessible to downtown. Quiet surroundings and clean
Stayed 2 nights in Apr 2024

10/10 Excellent

Harvey

Liked: Cleanliness, staff & service, property conditions & facilities
Great place would visit again
Stayed 1 night in Apr 2024
Response from Arjun on Apr 16, 2024
Thank you for your kind words.

10/10 Excellent

tenniel

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool hot tub needs a little updating but still great
Stayed 1 night in Apr 2024
Response from Arjun on Apr 16, 2024
Thank you for your review.

10/10 Excellent

Travis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing.Service was great and the hot tub in the cave was unique.
Stayed 1 night in Apr 2024
Response from Arjun on Apr 15, 2024
Thank you for your kind words.

10/10 Excellent

Mohialdeen, Calgary

Travelled with family
Nice place to stay in
Stayed 1 night in Apr 2024
Response from Arjun on Apr 15, 2024
Thank you for your review.

8/10 Good

Bryan

Travelled with pets, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Was a very nice experience
Stayed 1 night in Apr 2024
Response from Arjun on Apr 15, 2024
Thank you for your kind words.

10/10 Excellent

Estefania

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and very accomodating
Stayed 1 night in Apr 2024
Response from Arjun on Apr 15, 2024
Thank you for your review.

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful front staff
Stayed 1 night in Apr 2024
Response from Arjun on Apr 11, 2024
Thank you for your kind words.

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool is pretty special! No fridge in standard room. No hob in the suites.
Stayed 14 nights in Mar 2024
Response from Arjun on Apr 11, 2024
Thank you for your review.

8/10 Good

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Arjun on Apr 12, 2024
Thank you for your review.

8/10 Good

thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
rooms are very spacious
Stayed 2 nights in Apr 2024
Response from Arjun on Apr 10, 2024
Thank you for your kind words.

10/10 Excellent

Lindsay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great
Stayed 2 nights in Mar 2024
Response from Arjun on Apr 9, 2024
Thank you for your review.

4/10 Poor

Karen

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner
Disliked: Cleanliness, amenities
The property is quite outdated, and the housekeeping service isn’t very pleasant They came in very early in the morning to clean our room we ask if they could come a bit later and they said yes but no one ever came
Stayed 2 nights in Mar 2024
Response from Arjun on Apr 9, 2024
Thank you for your review. I am sorry for the issues you had during your stay. This is certainly not the norm and would encourage you to contact the hotel directly so we can get some more information.

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Arjun on Apr 10, 2024
Thank you for your review.

10/10 Excellent

Theint Theint

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Love the spa, sometimes crowded in there but very relaxing. The superior room we stayed in is spacious and have privacy, upstairs and downstairs.
Stayed 1 night in Apr 2024
Response from Arjun on Apr 8, 2024
Thank you for your review. We are so happy you enjoyed your stay and look forward to welcoming you back again soon.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Arjun on Apr 9, 2024
Thank you for your review.

8/10 Good

Cassandra

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Arjun on Apr 9, 2024
Thank you for your review.

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk staff were amazing! The beds not so much.
Stayed 1 night in Apr 2024
Response from Arjun on Apr 8, 2024
Thank you for your review. We are so happy you enjoyed your stay and look forward to welcoming you back again soon.

10/10 Excellent

Brandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are so nice and accommodating. We love the hot tub.
Stayed 1 night in Apr 2024
Response from Arjun on Apr 8, 2024
Thank you for your review.

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed everything about our stay
Stayed 1 night in Apr 2024
Response from Arjun on Apr 8, 2024
Thank you for your kind words.

6/10 Okay

gerald

Liked: Property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Arjun on Apr 8, 2024
Thank you for your review.

8/10 Good

Katherine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property could use a bit of updating- the beds were very stiff and springy, but the staff were lovely and housekeeping was very accommodating. The hot pool is very hot and a fun feature with open ceiling to outside. The property gave us free bus passes to use into the downtown area and though it is walkable. Lots of food nearby but also a restaurant in hotel.
Stayed 4 nights in Apr 2024
Response from Arjun on Apr 8, 2024
Thank you for your review.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great property. very clean. I would definitely come back.
Stayed 1 night in Apr 2024
Response from Arjun on Apr 8, 2024
Thank you for your kind words.

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Smaller rooms but great ambience. Clean and easy access to most everything.
Stayed 3 nights in Apr 2024
Response from Arjun on Apr 5, 2024
Thank you for your kind words.

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Arjun on Apr 8, 2024
Thank you for your review.

6/10 Okay

Matthew

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
Hotel is getting old
Stayed 2 nights in Mar 2024
Response from Arjun on Apr 4, 2024
Thank you for your review. We are planning a full hotel renovation in the near future. I do hope to welcome you back once completed.

6/10 Okay

Marney

Liked: Cleanliness, staff & service, property conditions & facilities
The hot tub was so noisy; too many kids. The walls are paper thin; the family beside me was very loud. At 6:30 am a large industrial fan is right across from my room and it was very loud. I wanted a quiet getaway. This isn’t the place for that.
Stayed 1 night in Apr 2024
Response from Arjun on Apr 4, 2024
Thank you for your review. I am sorry for the issues you had during your stay. The front desk is available 24 hours a day to address any concerns or issues you have.

8/10 Good

Jack

Travelled with partner
Pool is way to hot
Stayed 1 night in Apr 2024
Response from Arjun on Apr 4, 2024
Thank you for your review. I can let you know our hot tub temperature is kept between 38 and 40 degrees celsius, i am sorry that this was too hot for you.

6/10 Okay

Jason

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Nice location. Friendly staff. The room was tight and no fridge which was odd for Banff. Could definitely have been cleaner. That part was disappointing. Great hot tub. Awesome location. Easy to walk throughout the townsite.
Stayed 1 night in Mar 2024
Response from Arjun on Apr 3, 2024
Thank you for your review. I am sorry for the issues you had during your stay and would encourage you to contact the hotel directly so we can get some more details.

10/10 Excellent

Sarah

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Arjun on Apr 4, 2024
Thank you for your review.

6/10 Okay

Susan

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The rooms were very small and so were the beds.
Stayed 1 night in Apr 2024
Response from Arjun on Apr 3, 2024
Thank you for your review. I am sorry for the issues you had during your stay. We do offer many suites which are larger than our standard rooms, I do hope on your next visit you are able to take advantage of them.

4/10 Poor

Dana

Travelled with partner
Liked: Cleanliness, staff & service
Base rooms are extremely small. No fridge. Time to start upgrading, really showing its age. Rooms were hard to keep a comfortable temperature in. All in all the stay was “ok” however for almost $400 a night we will stay at a newer hotel going forward.
Stayed 4 nights in Mar 2024
Response from Arjun on Apr 3, 2024
Thank you for your review. I am sorry for any issues you had during your stay. I can let you know we are planning a full hotel renovation to start in the very near future. I do hope to welcome you back once completed.

10/10 Excellent

Annalyn

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Arjun on Apr 4, 2024
Thank you for your review.

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good value
Stayed 2 nights in Jan 2024
Response from Arjun on Apr 2, 2024
Thank you for your review.

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Chillie’s restaurant in lobby good for the odd happy hour drink , we received complimentary bus pass as well as a VIP discount on food and beverage The hot tub is more like a hot soak with no jets and the weight room is slightly bigger than an average washroom But none the less it is easily walkable to town Center with a unique charm that is recognizable as soon as as you enter the front door Would stay here again
Stayed 2 nights in Mar 2024
Response from Arjun on Apr 1, 2024
Thank you for your review. We are so happy you enjoyed your stay and look forward to welcoming you back again soon.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
We liked it
Stayed 1 night in Mar 2024
Response from Arjun on Apr 1, 2024
Thank you for your kind words.

10/10 Excellent

Shandell

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Comfortable beds. Can’t wait to see the Groto and experience the beauty.
Stayed 1 night in Mar 2024
Response from Arjun on Mar 28, 2024
Thank you for your review. We are so happy you enjoyed your stay and look forward to welcoming you back again soon.

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Arjun on Mar 28, 2024
Thank you for your review.

2/10 Terrible

Toni

Stayed 1 night in Mar 2024
Response from Arjun on Apr 16, 2024
Thank you for your review. I am sorry you did not enjoy your stay and would encourage you to contact the hotel directly so we can get some more details.

8/10 Good

Sum Yee

Travelled with family and small children
Liked: Cleanliness, staff & service
Nice hotel
Stayed 1 night in Mar 2024
Response from Arjun on Mar 27, 2024
Thank you for your review.

4/10 Poor

Thysen

Rooms very small
Stayed 1 night in Mar 2024
Response from Arjun on Mar 26, 2024
Thank you for your review. I am sorry you didn't like your room, we do offer suites of varying sizes. I do hope on your next visit you are able to take advantage of one of these larger rooms.

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, great and friendly service, the pool is a must see. Will come back for sure.
Stayed 1 night in Mar 2024
Response from Arjun on Mar 25, 2024
Thank you for your review.

8/10 Good

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place. The room was small, but quiet and clean. Beds were comfy! The only thing that may not be perfect for everyone is that you access the rooms from outside. This would be brutal coming from the amazing hot tub if it's -40 degrees! Otherwise, absolutely loved it and will be back.
Stayed 1 night in Mar 2024
Response from Arjun on Mar 25, 2024
Thank you for your review. We are so happy you enjoyed your stay and look forward to welcoming you back again soon.

10/10 Excellent

trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Courtyard style is refreshing change. Like the public wood burning fire place. Chili's offers good food at reasonable price
Stayed 2 nights in Mar 2024
Response from Arjun on Mar 25, 2024
Thank you for your kind words.

10/10 Excellent

Maria Decilyn

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Arjun on Mar 25, 2024
Thank you for your review.

2/10 Terrible

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
For the price the room was very small and beds were terribly uncomfortable.
Stayed 2 nights in Mar 2024
Response from Arjun on Mar 25, 2024
Thank you for your review. I am sorry for the issues you had during your stay and would encourage you to contact the hotel directly so we can get some more details.

10/10 Excellent

tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, nice hottub, rooms are a good size, not far from town.
Stayed 1 night in Mar 2024
Response from Arjun on Mar 25, 2024
Thank you for your kind words.

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the premium loft suite, I have stayed in there before I’d love it. It’s like a tiny house, the giant floor to ceiling windows looking up at the mountains. It’s just breathtaking.
Stayed 1 night in Mar 2024
Response from Arjun on Mar 22, 2024
Thank you for your review. We are so happy you enjoyed your stay and look forward to welcoming you back again soon.

10/10 Excellent

Dominik

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The top floor loft style rooms are exceptional.
Stayed 1 night in Mar 2024
Response from Arjun on Mar 22, 2024
Thank you for your kind words.