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Reviews of Sunset Resorts Canmore and Spa

3 out of 5
Sunset Resorts Canmore and Spa
104 - 1151 Sidney St, Canmore, AB

Reviews

8.4

Very good

Rating 10 - Excellent. 267 out of 569 reviews" "
Rating 8 - Good. 198 out of 569 reviews" "
Rating 6 - Okay. 52 out of 569 reviews" "
Rating 4 - Poor. 38 out of 569 reviews" "
Rating 2 - Terrible. 14 out of 569 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Adrian, Red Deer

Travelled with family and small children
Liked: Staff & service, amenities
Place was clean and staff was polite but don’t like they charge fees if I left garbage in garbage can in room it seems there are fees for everything. Towels must be left in tub or another fee that’s why you hire staff so the rooms are taken care of.
Stayed 1 night in Apr 2024
Response from Member Services on Apr 15, 2024
Thank you for taking the time to share your feedback. We're glad to hear that you found our place clean and our staff polite. Regarding your concerns about additional fees, we want to assure you that we do not charge extra for leaving garbage in the garbage can or for not leaving towels in the tub. Can you advise where you received the information that you will be charged so that we can ensure that future guest do not have the same misconception?We aim to provide a hassle-free experience for our guests, and any charges are clearly outlined in our policies. We appreciate your feedback and hope to welcome you back for a more enjoyable stay in the future.

4/10 Poor

Jesse

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
2/3 of the water park was not operating and the washing machine had so much mold in it that it wasnt safe to use, as soon as we opened up the door the entire apartment smelled like mold. We tried to clean it up to get rid the smell but thankfully the none of the thermostats worked and we were able to sleep with all the windows and doors open to outside and the apartment temperature never fell below 26c would not recommend
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 26, 2024
We thank you for your review and appreciate the feedback. We weren't aware that the pool was not fully opened perhaps they were just doing routine maintenance? We checked the washer in your unit and it was cleaned it can become a little musty if its used and the doors shut right after for days or longer. In future please report any issues to our front desk team immediately so we can fix them while you are here.Have a safe trip home,Guest Services

10/10 Excellent

Breanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here. The room was beautiful and clean. The kitchen was well supplied and the tub was amazing
Stayed 3 nights in Mar 2024
Response from Guest Services on Mar 20, 2024
We appreciate your feedback and are happy to hear that you had a great vacation with us in the Rockies. We hope that you are able to come back again soon.Take care,Guest Services

10/10 Excellent

Lesia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Feb 2024
Response from Guest Services on Feb 27, 2024
Thank you for taking the time to leave us a review. We are so pleased you enjoyed your stay with us. Come back soon!

8/10 Good

Jasmin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Guest Services on Feb 13, 2024
We are so glad you enjoyed your stay. We hope to welcome you back in the future. Guest Services

8/10 Good

Kaylin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Guest Services on Jan 29, 2024
We thank you for your review and are happy to see that you had a nice vacation with us here in Canmore.Have a safe trip home,Guest Services

10/10 Excellent

Aaron

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Went for a swim and got out of the pool went to go back into the main floor and the code would not let me in ..... i had to walk to the underground parking and get into my suite that way it was a bit chilly
Stayed 3 nights in Jan 2024
Response from Guest Services on Jan 23, 2024
We thank you for your feedback. We are sorry to hear that you had the wrong code for the outside door. We encourage our guests to keep those outside codes on them as both buildings are different. We hope that you are able to vacation with us sometime soon.Have a safe trip home,Guest Services

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New Years Stay
We rented the two bedroom jacuzzi suite. The place was clean upon checking in. The check in was quick and informative and they were good about replacing the garbages daily. This was the second time staying at this property and would definitely stay again.
Stayed 2 nights in Dec 2023
Response from Guest Services on Jan 12, 2024
We appreciate your feedback and are happy to hear that you had a great vacation with us here in the Rockies. We hope that you are able to come back again soon. Happy New Year, Guest Services

8/10 Good

Sean, Calgary

Stayed 2 nights in Jan 2024
Response from Guest Services on Jan 29, 2024
We thank you for your review and hope that you are able to come back again soon.Take care,Guest Services

10/10 Excellent

Angelina

Stayed 1 night in Dec 2023
Response from Guest Services on Jan 23, 2024
We thank you for your review and are happy to see that you had a great time. We hope that you are able to come back again soon!Happy New Year,Guest Services

10/10 Excellent

Roena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 30, 2023
We appreciate your review and are happy to see that you had a nice time with us here in the Rockies. We hope that you are able to come back again soon. Happy New Year, Guest Services

6/10 Okay

Beautisca

Travelled with family
Stayed 1 night in Dec 2023
Response from Guest Services on Feb 13, 2024
We thank you for your review and will try our best to make your next vacation even better.Take care,Guest Services

4/10 Poor

Adeel

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Guest Services on Dec 31, 2023
We thank you for your review however if there is anything that we can do to make it better next time please don't hesitate to let us know. Have a safe trip home Happy New Year, Guest Services

6/10 Okay

Nancy

Stayed 1 night in Dec 2023
Response from Guest Services on Dec 29, 2023
We thank you for your review but if there is anything that we can do better next time please let us know. Take care, Guest Services

10/10 Excellent

neal

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for multi couple trips. The suite had everything we needed. Close to everyhting. Great amenities. Friendly staff. 9/10
Stayed 2 nights in Dec 2023
Response from Guest Services on Dec 18, 2023
We appreciate your feedback and are happy to hear that you had a nice vacation with us here in the Rockies. We hope that you are able to come back again soon. Have a safe trip home, Guest Services

10/10 Excellent

Lyra

Stayed 1 night in Dec 2023
Response from Guest Services on Dec 18, 2023
We thank you for your review. We are glad to see that you had a nice vacation with us. Take care, Guest Services

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Guest Services on Dec 11, 2023
We appreciate your review and are happy to hear that you had a nice vacation with us here in the Rockies. Have a safe trip home, Guest Services

10/10 Excellent

Nhiem

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 2 nights in Nov 2023
Response from Guest Services on Nov 14, 2023
We thank you for your review and happy to hear that you had a nice vacation with us here in Canmore. Have a safe trip home, Guest Services

10/10 Excellent

Courtney

Stayed 1 night in Nov 2023
Response from Guest Services on Dec 11, 2023
We thank you for your review and hope that you are able to come back again soon. Take care, Guest Services

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
The property is clean and what I expected from pictures. The pool is in another building from where I stayed.
Stayed 1 night in Nov 2023
Response from Guest Services on Nov 6, 2023
We appreciate your feedback and happy to hear that you had a nice vacation with us here in the Rockies. You are correct that the pool is in the adjacent property we are happy to be able to provide this amenity for our guests. Have a safe trip home we hope to see you back again soon, Guest Services

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Guest Services on Nov 2, 2023
We thank you for your review and are happy to hear that you had a great time with us here in Canmore. We hope that you are able to come back again soon. Have a safe trip home, Guest Services

10/10 Excellent

Roger

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Oct 2023
Response from Guest Services on Oct 31, 2023
We thank you for your review and are happy to see that you had a nice vacation with us here in the Rockies. Have a safe trip home, Guest Services

10/10 Excellent

Oleg

Stayed 1 night in Oct 2023
Response from Guest Services on Nov 14, 2023
We thank you for your review. We are happy to hear that you enjoyed your vacation here in the Rockies. We hope that you are able to come back again soon. Take care, Guest Services

10/10 Excellent

Gabriela

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We absolutely loved this place. Clean and excellent room layout for families. My daughter loved the pool. We will most certainly come back.
Stayed 1 night in Oct 2023
Response from Guest Services on Oct 20, 2023
We thank you for your feedback and are happy to hear that you had a nice vacation with us here in the Rockies. We hope that you are able to come back again soon. Please have a safe trip home, Guest Services

8/10 Good

CATHERINE

Travelled with family
Liked: Cleanliness, staff & service
Great location and friendly knowledgeable staff
Stayed 1 night in Sep 2023
Response from Guest Services on Oct 16, 2023
We appreciate your feedback and are happy to hear that our front desk team was able to help you out with your vacation questions. It's nice to get the inside scoop! Have a safe trip home, Guest Services

8/10 Good

Janna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Guest Services on Oct 11, 2023
We thank you for your review. We hope that you had a nice vacation with us and that you are able to come back again soon.Have a safe trip,Guest Services

8/10 Good

Elaine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice and clean. Beds were hard so we didn’t sleep well.
Stayed 1 night in Oct 2023
Response from Guest Services on Oct 11, 2023
We appreciate your feedback. Mattresses are a difficult item as everyone has different tastes in them. Please have a safe trip home,Guest Services

10/10 Excellent

Arleynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
Great place to stay! Staff super friendly and helpful, place was very clean and a great location.
Stayed 1 night in Oct 2023
Response from Guest Services on Oct 9, 2023
We appreciate your kind review and hope that you are able to come back again soon. Have a safe trip home, Guest Services

10/10 Excellent

James, Kings Langley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable one bedroom condo. Well located, quiet. Friendly staff. Good value for money
Stayed 3 nights in Sep 2023
Response from Guest Services on Oct 8, 2023
We appreciate your feedback and are happy to hear that you had a nice vacation with us here in the Rockies. We hope to see you back again soon, Guest Services

8/10 Good

Joan

Travelled with group
Liked: Cleanliness, staff & service, amenities
Property was very well maintained, however we did not know the Spa was no longer around. All hotel advertising does not list this fact so were disappointed to learn this upon checking in. The room we stayed in was incredibly warm, we had the heat turned off and the windows open for the entire 3 nights we were there and the weather was cold outside. The layout of one of the bathrooms had the toilet inches from the shower so not very comfortable when using the facility with the toilet paper dispenser a couple feet away.
Stayed 3 nights in Sep 2023
Response from Guest Services on Oct 2, 2023
We appreciate your feedback and will look into the heat issue in your unit but in future please let us know immediately so we may help you while you are here. The Spa has been having staffing issues we apologize for any inconvenience. Take care, Guest Services

10/10 Excellent

Brigitte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice surprise in Canmore
Very spacious and clean.
Stayed 4 nights in Sep 2023
Response from Guest Services on Oct 2, 2023
We appreciate your review and are happy to hear that you had a nice vacation with us here in the Rockies. We hope to see you back again soon. Have a safe trip home, Guest Services

8/10 Good

Ilyne M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suite was spacious and well equipped. It was quiet and close to everything we needed. Gas fireplace did not work - that was disappointing.
Stayed 4 nights in Sep 2023
Response from Guest Services on Oct 1, 2023
We appreciate your feedback and are happy to hear that you had a nice vacation with us. We do apologize for the fire place unfortunately we had to call in a professional technician to fix this and they were busy. Have a safe trip home, Guest Services

8/10 Good

Jaymen

Liked: Staff & service, property conditions & facilities
We stayed here this past weekend. The front desk was accommodating and meant well. We had some issues with our room. The door code didn’t work when we arrived. We had a leaking shower that was not relayed to us when we checked in. So we used it and the unit below us took on water. The maintenance guy lost his mind on us and once we explained what happened he relaxed. We told him we would not use the shower again. I told that to the front desk also. After that was taken care of we went for supper and when we came back someone had gone into our room and marked the shower out of order. We were not made aware that someone was gong into our room. This is a big issue for me and It did affect our opinion of our stay. Overall the hotel was fine and the room was spacious. The hotel is difficult to get around and having 2 front desks each operating a portion of the building was odd. But definitely not a deal breaker. All in all not sure if I would stay here again.
Stayed 2 nights in Sep 2023
Response from Guest Services on Sep 27, 2023
We appreciate your feedback and apologize for any miscommunication. We weren't sure where the leak was coming from until we heard from the plumbing company. They asked us to close it until they could figure out the source of the leak. Sorry for any inconvenience. Have a safe trip home, Guest Services

10/10 Excellent

NATHAN, PHOENIX

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I had a great 5 night stay there. The property served as a great base when visiting Banff & Jasper parks. As a bodybuilder, having a kitchen made it easy to cook meals each nigh to pack enough food for the next day's adventures. Staff at check-in/check-out were very friendly and helpful. They even loaned us bear spray for the hikes. Plenty of underground parking in the garage with an elevator that lead right up to the room. I would definitely recommend this property for the price, quality and location.
Response from Guest Services on Sep 26, 2023
We appreciate your feedback and are happy to hear that you had a great vacation with us here in the Rockies. We hope that you are able to come back again soon. Have a safe trip home, Guest Services

10/10 Excellent

AnLan

Liked: Cleanliness, staff & service, property conditions & facilities
Good and convenience for us… I will return next month
Stayed 1 night in Sep 2023
Response from Guest Services on Sep 23, 2023
We appreciate your review and are happy to hear that you had a nice vacation with us here in the Rockies. We are even happier that you are able to come back soon!Take care, Guest Services

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This property in Canmore was an excellent choice for the traveller who would like to avoid the crowded and touristy Banff area but still be close enough to enjoy the sights and trails. Having a condo was very convenient and comfortable. We had a lot of room to spread out and the full kitchen made having simple meals easy. While the condo was comfortable and had all the basics I would call it an average condo more than a luxury one. It was perfect for our needs and had a reasonable price. We liked the underground parking with elevator directly to our floor. There was a washer/dryer in the unit which was helpful for our longer driving vacation. My husband used the gym to work out. The area has a lot of options for dining, shopping, and easy access to Hwy 1 which takes you directly to Banff, Lake Louise, and to the Icefields Parkway. It's also an easy drive from the Calgary Airport. We would stay here again. Only negative was a very small shower. You also had a jacuzzi tub in the bedroom if that makes up for it. :-)
Stayed 4 nights in Sep 2023
Response from Guest Services on Sep 21, 2023
We appreciate your feedback and are happy to hear that you had a nice vacation with us here in Canmore. Please have a safe trip home, Guest Services

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Guest Services on Sep 21, 2023
We thank you for your review. We hope to see you back again soon! Have a safe trip home, Guest Services

10/10 Excellent

Josiely Marry

Stayed 1 night in Sep 2023
Response from Guest Services on Sep 19, 2023
We appreciate your review and happy to hear that you had a nice vacation with us in Canmore. We hope to see you back again soon,Guest Services

10/10 Excellent

gene

Travelled with family
Liked: Amenities
Great location and very clean
Stayed 3 nights in Sep 2023
Response from Guest Services on Sep 18, 2023
We appreciate your feedback and are happy to hear that you enjoyed your stay with us. We hope you are able to come back again soon. Have a safe trip home, Guest Services

10/10 Excellent

Cheryl

Stayed 1 night in Sep 2023
Response from Guest Services on Oct 8, 2023
We thank you for your review and hope to see you back again soon. Have a safe trip home,Guest Services

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay at Sunset Resort and Spa. Was great to stay in a fully fitted apartment that was serviced like a hotel room. Very convenient base for exploring the area around Banff without paying Banff prices. Can’t fault a thing!
Stayed 3 nights in Sep 2023
Response from Guest Services on Sep 13, 2023
We thank you for your feedback and are happy to hear that you had a great time with us in the Rockies. We hope to see you back again soon. Take care, Guest Services

8/10 Good

Chizuru

Liked: Cleanliness
Location is excellent close to two large supermarkets.
Stayed 3 nights in Sep 2023
Response from Guest Services on Sep 11, 2023
We thank you for your review. You are right our location is within walking distance of many town amenities and restaurants. We hope to see you back again soon in the Rockies. Have a safe trip home, Guest Services

8/10 Good

Ahmad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall was good, though we stayed there for one night
Stayed 1 night in Sep 2023
Response from Guest Services on Sep 7, 2023
We thank you for your review. We hope that you are able to come back again soon to the Rockies.Have a safe trip home,Guest Services

10/10 Excellent

Colleen, Edmonton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is great. No complaints. Condo is very clean. Looks great. Lots of room and had everything we need.
Stayed 1 night in Sep 2023
Response from Guest Services on Sep 5, 2023
We appreciate your kind review and are happy to hear that you had a nice vacation with us here in the Rockies. We hope to see you back again soon. Have a safe trip home, Guest Services

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for walking to restaurants, area.
Stayed 1 night in Aug 2023
Response from Guest Services on Sep 2, 2023
We appreciate your feedback and hope that you are able to come back again soon. Have a safe trip home, Guest Services

10/10 Excellent

Danielle, Sturgeon County

Stayed 5 nights in Aug 2023
Response from Guest Services on Sep 22, 2023
We thank you for your review. We hope to see you back again soon. Take care, Guest Services

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience! Fully furnished apartment was very luxurious and family friendly.
Stayed 3 nights in Aug 2023
Response from Guest Services on Aug 30, 2023
We thank you for your feedback and are happy to hear that you had a nice vacation with us in the Rockies.We hope to see you back again soon,Guest Services

10/10 Excellent

Karen, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Guest Services on Aug 28, 2023
We thank you for your review and are happy to see that you had a great time with us on your vacation. We hope to see you back again soon.Have a safe trip home,Guest Services

10/10 Excellent

Christian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious Apartment in a quiet area. Plenty of activity facilities and easy access to transportation to Banff.
Stayed 8 nights in Aug 2023
Response from Guest Services on Aug 26, 2023
We thank you for your review. We hope that you are able to come back again soon and vacation with us here in the Rockies. Have a safe trip home, Guest Services

10/10 Excellent

Jodi

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great, good location and great amenities. Pool area was busy butnthatbis too be expected during high season. Would definitely recommend for families!
Stayed 3 nights in Aug 2023
Response from Guest Services on Aug 23, 2023
We appreciate your feedback and are happy to hear that you had a nice vacation with us in the Rockies. We hope to see you back again soon. Have a safe trip home, Guest Services