Ratings based on 1,434 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
82% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller

hotel looking its age

Posted 28-Sep-2016
Pros: closeness to downtown
Cons: could be cleaner (especially bathroom area)
Location: great
Hotel is situated within walking distance to all stores and walking paths but it is very old and in need of a facelift ,can be kept in a cleaner condition.
2out of 5
by A verified traveller fromSaskatoon, SK

Nice view to the mountains

Posted 20-Sep-2016
Pros: The location is convenient. They provide free parking.
Cons: The cleanless and staff attitude -specifically at the front desk.
Location: The location is absolutely convenient downtown Banff. All the amenities are nearby.
We were 4 adults and 1 child in a 2 queen size bed. Room was ok and we were confortable. They just provided 3 coffee bags instead of 4 and all the soap, shampoo ... were for 3 people. The room could be a little cleaner as well as the hotel. We were not advised about the breakfast buffet at Tony Roma's we just find out on our last morning. The staff is not very friendly. Also they charge you a security deposit of $50 for damages. It is my first time when I had this in a hotel.
3out of 5
by A verified traveller fromedmonton, AB

Very small room and diry carpet

Posted 6-Sep-2016
My room is very small. The bathroom is super tiny and dirty. The carpet look like it has not been cleanned for ages. There's no mini fridge and air conditioner.It got this room $50 cheaper than the last hotel that I stayed in Banff but the differences are huge. We don't want to go back to this hotel.
2out of 5
by A verified traveller fromCalgary

Paper thin walls, not well cleaned

Posted 6-Sep-2016
This hotel is very noisy. You can easily hear other rooms, and if facing Banff Ave the smokers outside of Toque until 2:30am. Also, there was hair in our tub (quite a bit, not just a hair) when we checked in. Asked someone to come clean it, they vacuumed the bathroom floor and left the hair in the tub. Bed was comfy, location is great. Definitely not staying here again though.
4out of 5
by A verified traveller

Nice location close to shopping

Posted 6-Sep-2016
Very nice location but bathroom door was not working properly and bathroom fan was very dusty and was not working
3out of 5
by A verified traveller

Was nice to be in the middle of town

Posted 4-Sep-2016
Was nice to be in town. Room was very small and expensive
4out of 5
by A verified traveller

Convenient, local

Posted 3-Sep-2016
The reception staff, particularly Thomas, were excellent. We had a problem with a pre booked tour which he sorted for us.
2out of 5
by A verified traveller fromAlberta

Don't believe in dusting

Posted 3-Sep-2016
Pros: Location
Cons: Cleaner rooms
Location: Great location in centre of town
The room looked ok but noticed a deep layer of dust on chairs, table pedestal and the baseboards. The shower curtain was very dirty.
5out of 5
by A verified traveller

Près de l'aéroport

Posted 2-Sep-2016
Accueil rapide, propreté et bon déjeuner. Coût très modéré. Meilleur choix.
5out of 5
by A verified traveller

街の中心地

Posted 2-Sep-2016
1泊利用させてもらいました。 歴史のあるホテルです。 街の真ん中ですので、何一つ不便はありません。 wifiも早く、快適でした。 あえて気になる点を出すとすると ・ゆかが少し軋む ・暖房の効きが悪い ・エレベーターが遅い ・お湯の調節が難しい 軋みは古い建物なので仕方ないですが、清潔です。年代を感じません。 暖房は、少し効きが悪いようです。冷房はガンガン効きます。 エレベーターは、1機しかないので、少し待ちます(3Fまでなので、荷物がなければ階段が早いです) シャワーの水圧は問題なし。お湯の温度調節がかなりシビアです。少しぬるいまま利用しました。湯船は浅型タイプ。貯めることもできますが、おすすめしません。 私ならまた利用したいと思ってます。