Ratings based on 1,419 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
82% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller

Great location. Condition is all right.

Posted 21-Aug-2016
Pros: Location
Cons: Room should be ready at check in time.
It is ok. LOcation is Good. We expected it to have a microwave and a fridge, but it doesn't have it. When we arrive at 4pm, the room was not ready. We waited a bit.
4out of 5
by A verified traveller fromCalgary

Centrally located, friendly staff

Posted 15-Aug-2016
Pros: staff and location
Cons: availability of parking
Stayed here for one night at short notice. It was the only place that wasn't stupidly priced, which is to be expected in Banff during the summer. The staff were friendly and helpful and the rooms were acceptable. My only complaint was that there was no parking available in their assigned parking when we arrived at 6pm. Luckily found some street parking not too far away.
4out of 5
by A verified traveller fromEdmonton

Nice hotel on busy Banff Avenue

Posted 14-Aug-2016
Pros: Location, Friendly staff
Cons: Bedding, Mattress
Pros: close to everything, nice view from the hotel Cons: Mattress soft for our liking. Okay cleanliness We stayed for two nights at this hotel. It is close to almost everything in Banff. Tony Roma’s on the corner of the hotel itself. The other best dining options nearby. On check-in, we saw dust and dirt all around the edges and corners; bedding, bathroom, and walking area were cleaned nicely. The hotel did provide ear plugs for a good night's sleep, however, we did not hear any sound from outside or neighbour. This might be because we stayed on weekdays. The staff is super friendly.
3out of 5
by A verified traveller

Posted 7-Aug-2016
Comfortable but a little noisy (room was near the elevator). A small bathroom with mouldy tile grout. Great location, overall not bad, probably better hotels for the money though.
4out of 5
by A verified traveller

Nice hotel.

Posted 2-Aug-2016
Will definitely check in again. Love the area. Close to everything.
4out of 5
by A verified traveller fromLee

very nice mountain view.

Posted 26-Jul-2016
It was very nice sightseeing from hotel room. good!!!!!!!!!!!!!!!
1out of 5
by A verified traveller fromToronto

You get what you pay for

Posted 10-May-2016
We lucked out a got a get deal for this hotel by booking on Expedia and the hotel was matched by what we paid for it. The only pro for this hotel was its central location in Downtown Banff. Besides this it was dirty, up kept and outdated. Upon arrival we received a room key and went to that room, to our shock, someone was already in the room. Either it was double booked or I heard from locals that tourists try to extend their stay without payment. After going down to the lobby we were given a room with two beds (we are a couple and booked 1 bed). This room was dirty (hair in the shower as an example). After talking with the manager, we received a discount and they even offered us a better room for the following night free of charge. And although we were traveling on a budget, even if the room is free of change, we wouldn't have stayed there again.
3out of 5
by A verified traveller fromNJ

Great location.

Posted 10-May-2016
Pros: Location and pric.
Cons: Mattress was too soft for my liking. We kept rolling into the middle.
Location: In walking distance to restaurants and shops.
The hotel was in an xcellent location. Right in the center of town. Hotel could use a little updating.
3out of 5
by Jean-Sébastien

This traveller left a rating score only Posted 10-May-2016 on Hotels
4out of 5
by James

This traveller left a rating score only Posted 9-May-2016 on Hotels