Ratings based on 1,462 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
81% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Great location!

Posted 3-Dec-2016
Hotel was exactly what it advertises as. Perfect location and reasonable cost. It is an old hotel but had been updated recently. Staff were great. No real concerns
4out of 5
by A verified traveller

Very much enjoyed my stay!

Posted 2-Dec-2016
Travelling around Alberta, Banff town was always going to be my main area to stop and I'm very pleased I chose this hotel to stay at. I read reviews saying it was a little dated and noisy but this is absolutely not the case. I can understand how it may get slightly louder when the busy season kicks in with a restaurant and bar below the hotel but considering value for money, it's fantastic. The staff were very pleasant upon arrival and I was happy to see plenty of car spaces available round the back of the building. The room itself was nice and modern with plenty of facilities available within the hotel. It was very well kept and as a nice token of not accepting a room clean each day, you're offered a discount on food each night, which was a pleasant surprise! The location of the hotel is literally perfect .. Dead set in the center of the town with all the shops, cafes and restaurants nearby. There's also a bus area round the back for trips up to the mountains. If I had to pickup on negatives, I'd have to say the bed could have been a bit softer and the TV needs an upgrade. They were flat screen but very fuzzy in terms of image. The only other niggle is that the lift is horrendously slow. Other than that, nothing to complain about really! I'm very keen to come back next summer and repeat my stay. Thank you!
3out of 5
by A verified traveller

Posted 28-Nov-2016
Pros: The beds were very comfortable and the location was fantastic.
Cons: The walls were not at all sound-proof, you could hear clearly every conversation other guests were having in the halls.
Location: Great location right on Banff Ave.
Everything was generally good, staff were friendly and helpful and the hotel was clean. Unfortunately there were a few hiccups during our stay. The room we were assigned already had someone's stuff in it. We were quickly assigned a new room, but they didn't bother to take our old keys away from us, which makes me concerned about security. Our Tv wasn't working but they quickly came and fixed it.
4out of 5
by A verified traveller fromCalgary

Convienient location

Posted 27-Nov-2016
Nice view. I would not recommend visiting Tony Roma's for breakfast. Understaffed and meal was very basic and underwhelming.
3out of 5
by A verified traveller fromCalgary, AB

Location great, parking a pain

Posted 25-Nov-2016
This is the third time we've been to The Mount Royal in Banff. Location is awesome - walking distance to almost everything. The rooms are very clean and well equipped. It is a bit noisy if you are facing the street or in the old part of the building, but to be expected due to the age and location of the hotel. Parking is a pain, but that is because it's Banff, not the hotel's fault. There are plenty of spaces for guests, but they fill up quickly and we made the mistake of driving up to the Cave and Basin around 3 in the afternoon. By the time we got back, there was NO parking anywhere and we had to park 3 blocks away. That said, after dinner, we were able to move the car back in to a Mount Royal spot once a lot of the tourists left town.
3out of 5
by A verified traveller fromcalgary

Walkable downtown hotel

Posted 25-Nov-2016
Our second time to stay with mount royal. Great location and awesome staff combined. Keep up the good work guys. I hope you could add more parking spaces for the guests specially families with kids.
4out of 5
by A verified traveller

Posted 24-Nov-2016
was a good value in the heart of Banff...had some character as well
3out of 5
by A verified traveller

Right down tonw

Posted 17-Nov-2016
Paid 100.00 but could not leave dogs in room by themselves 100.00 extra for what
2out of 5
by A verified traveller fromCalgary

Below average hotel

Posted 15-Nov-2016
Pros: The local was nice and central and there was lots of parking
Cons: Noise was terrible from the hallways and other rooms. I think they were shooting a porno based on the noises we heard.
Location: Good location for shopping and dining.
The room was ok except the bathroom which was small and full of mold spotting on the tiles. The temperature was way too warm and the controls did nothing to adjust it - slept with the windows open and still too hot. The beds were clearly in need of replacement. For a renovated hotel is way is disrepair and not what we expected for the price. For the same amount of money I have stayed in far better accommodations in Banff.
3out of 5
by A verified traveller fromAB

We could not check in until 7:15 PM

Posted 13-Nov-2016
The location of Mount Royal hotel is great. However, we were unable to check in to our room until 7:15 PM due to the rooms not being clean. This was extremely frustrating and I would not recommend it for others.