Ratings based on 1,501 Verified Reviews

3.7 out of 5
81% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location but very small room!

Posted 19-Jan-2017
Right on the downtown strip but the room was the size of a large closet
5 out of 5
Recommended
for Everyone
by A verified traveller from B

Extraordinary staff in an extraordinary situation

Posted 31-Dec-2016
During our recent stay with the Mount Royal Hotel in Banff the hotel had caught fire. The staff and the hotel itself handled the situation incredibly. Full credit to everyone involved in the management of what can only be described as a disaster. Before the fire all staff were extremely helpful and the room was good, clean and comfortable. Post fire we were swiftly rehoused in another hotel, taken care of with food and supplies and was constantly kept up to date on what was happening. I hope the hotel rebuilds and when they do I will 100% be back to support them.
4 out of 5
Recommended
for Everyone
by A verified traveller from London, ON

Nice Hotel in Downtown Banff

Posted 29-Dec-2016
Pros: The location.
Cons: Maybe the jacuzzi and sauna area.
The hotel is very well situated, close to restaurants, shopping and just behind the parking lot where the ski (or airport) shuttles come. Rooms are comfortable and clean, staff is great and helpful.
1 out of 5
by Braydon

Not a pleasant experience.

Posted 28-Dec-2016 on Hotels
Great hotel for being on the main strip downtown but non of the amenities such as hot tub or sauna were open. Construction on the roof (that was not mentioned until after check-in) was loud early in the morning. Their garbage chute from the roof down to ground level was right next to our window and offered as a very rude awakening.
4 out of 5
Recommended
for Everyone
by A verified traveller from Edmonton AB

Great Hotel Location

Posted 27-Dec-2016
If your looking for location in Banff, you can't beat it. Hot Tub was underconstruction so that was a little disappointing, but we got to use the sister hotels hot tub and it wasnt too far of a walk down to it. Hotel staff where excellent and rooms where fine. Seem a little dated but no complaints. I would definitely stay again.
4 out of 5
Recommended
for Everyone
by A verified traveller from calgary ab

In downtown close to shops

Posted 26-Dec-2016
It's a good place for the nite in banff close to shopping and food parking was an issue but rest of it was good ni e place ....
2 out of 5
by A verified traveller from Denver

Good location, but noisy.

Posted 26-Dec-2016 on Orbitz
Pros: Good location downtown.
Cons: Hotel could use much better sound proofing.
Good location, but noisy. There were ear plugs on the nightstand that we thought were for the construction noise, but not so. Loud club goers on main street (hotel next to night club) kept us up late into the night and heavy footed ski boots stomping the halls woke us up early in the morning.
4 out of 5
by A verified traveller

Posted 24-Dec-2016 on Hotels
Room was large and beds were comfy. Bathrooms had mold in shower, were outdated and you could hear everything from the hallways/other rooms. Nice central location and free parking and wifi
5 out of 5
by A verified traveller

Convenient hotel

Posted 23-Dec-2016 on Hotels
Staff was very friendly and efficient! Loved the location! Right in the heart of downtown.
2 out of 5
by A verified traveller from oregon

Heater does not work well, hot tub not working

Posted 23-Dec-2016
Amazing location! Lot of reviews complain about parking but for being right in downtown Banff I think they actually have a lot of spots. The room was lower standard. The heater/Airconditioner was not working well. We had to set the heat to 90 deg F to not freez at night, and I usually keep my bed room cool at home. Hot tub was broken. Very disappointed about that after a long day of skiing in the cold. A little "we are sorry" sheet was located at the front desk but at least some coupons for the bar or restaurant could have made the difference in customer service. Next year I will stay at the hotel from last year again which was only 2 blocks from the main downtown area. Hallways are very noisy (not from partying people) from normal through traffic and bad noise insulation. They do provide ear plugs