Ratings based on 1,411 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
82% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1out of 5
by A verified traveller fromToronto

You get what you pay for

Posted 10-May-2016
We lucked out a got a get deal for this hotel by booking on Expedia and the hotel was matched by what we paid for it. The only pro for this hotel was its central location in Downtown Banff. Besides this it was dirty, up kept and outdated. Upon arrival we received a room key and went to that room, to our shock, someone was already in the room. Either it was double booked or I heard from locals that tourists try to extend their stay without payment. After going down to the lobby we were given a room with two beds (we are a couple and booked 1 bed). This room was dirty (hair in the shower as an example). After talking with the manager, we received a discount and they even offered us a better room for the following night free of charge. And although we were traveling on a budget, even if the room is free of change, we wouldn't have stayed there again.
3out of 5
by A verified traveller fromNJ

Great location.

Posted 10-May-2016
Pros: Location and pric.
Cons: Mattress was too soft for my liking. We kept rolling into the middle.
Location: In walking distance to restaurants and shops.
The hotel was in an xcellent location. Right in the center of town. Hotel could use a little updating.
4out of 5
by A verified traveller fromCanada

Central location

Posted 26-Apr-2016
Pros: the location was central and convenient
Cons: maintenance service could have been more proactive.
Location: lots of great food, shopping and attractions
I booked this hotel for my nephews who were visiting from out of country. I checked them in and saw the room. Check-in was smooth. Staff was very friendly. Room was clean and comfortable. Bathroom door could not close properly. Did not call maintenance since they never took care of the main room door when requested. The dead bolt did not align and cannot be locked from the inside. Spoke to a maintenance person and over the two night stay, it never got attended to and was not updated either.
4out of 5
by A verified traveller frombrooks

stay was good

Posted 24-Apr-2016
my stay in that hotel was comfortable and economical
3out of 5
by pepito

This traveller left a rating score only Posted 19-Apr-2016 on Hotels
4out of 5
by A verified traveller fromEdmonton

Nice hotel on main street Banff

Posted 19-Apr-2016
Pros: Location location location! Close to everything.
Nice older hotel. Room clean and comfy beds and pillows. Only problem was the small bathroom and toilet placement not great for a tall person. A bit hot and couldn't get the air conditioning to work but opened the window (a bit noisy but not really a problem).
4out of 5
by A verified traveller fromMartensville, SK

Beautiful Hotel in the heart of Banff!

Posted 17-Apr-2016
Great staff, comfortable hotel in the heart of Banff! We had a great stay here, and were pleased with the central location, close amenities and friendly staff.
2out of 5
by A verified traveller

나이트라이프를 위한 시내 호텔

Posted 10-Apr-2016 on Hotels
시내 한가운데에 있어서 위치는 좋지만 저녁 12시 이후까지 술집에서 들려오는 소음으로 잠을 자는데 매우 불편하였음
4out of 5
by A verified traveller

This traveller left a rating score only Posted 8-Apr-2016 on Hotels
1out of 5
by A verified traveller

Bed bug city.

Posted 7-Apr-2016
One staff member said the room was just done while another said there had never been a problem in the 7 years he worked there. Bedding had blood on it and there was a Big tear in the mattress. Front desk gave clean bedding and free breakfast coupons for the trouble but doesn't do much for the stress caused about bringing the unwanted home with you. The hot tub only worked on one side.