Ratings based on 1,246 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
90% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Red Deer

Posted 26-Aug-2015
Close to any restaurant in Banff centre and shoppling mall but still not very noisy at night either. Had great experience in this hotel.
4 out of 5
Recommended
for Everyone
by A verified traveller from Calgary

Great location.

Posted 24-Aug-2015
Pros: Location, staff, cleanliness.
Stayed one night with wife and two children. Staff was excellent, parking was easy, room was clean and seemed to have been recently renovated. The fact it is located right in the middle of the action means you need to keep windows closed due to noise. Very nice overall experience.
5 out of 5
Recommended
for Everyone
by A verified traveller from yqr

Nice hotel in downtown

Posted 21-Aug-2015
I like this hotel clean and friendly staff and gandola ride only 10 mints drive and lake Crouse less than 15 mints drive best hotel and good price
2 out of 5
by A verified traveller from Beauval, SK

Slamming Doors and Arguing

Posted 2-Aug-2015
Pros: The view and location.
Cons: Management needs to pay more attention to the noise levels during quite times.
Location: There is a lot to do in this town as the town itself is a tourist attraction.
Yelling, Banging and Slamming doors kept me from the sleep I so desperately needed that night. Finally fell asleep for a few hours when the neighbor's girlfriend calmed him down and he finally passed out. I herd it all threw the walls. In the morning, the view was spectacular. The town center with mountains in the back ground was something that would make a good wall painting. If you can sleep threw the noise at night than this would be a good place to stay. The groups of people standing in the hallways conversing, laughing and arguing is something that should be policed more. It is not fancy or near high end for the high price, but its a decent place for the "party" people that can afford it on those long summer weekends.
3 out of 5
Recommended
for Everyone
by A verified traveller from Bellevue, WA

Decent price, close to everything downtown

Posted 2-Aug-2015
If you want to be close to the shops and restaurants, Mount Royale is a perfect location. The sound proofing was actually better than what I expected, although you can still hear late night bachelorette parties. Free earplugs help with that though. Staff was always courteous and the room was adequate and clean, although I definitely have to agree the hotel could use a remodel. I'm pretty laid back and easy to please, but even I was like, "woah! This hotel has taken a beating!" There's dents and scratches on the doors and walls, and the furniture is pretty old school. Overall though, I would totally consider staying here again due to location and being reasonably priced.
1 out of 5
by A verified traveller

Beaucoup de bruit le soir!

Posted 13-Jul-2015
Pros: Le stationnement gratuit!
Cons: Svp, investissez dans de bonnes oreillers. C'est un moindre détail mais très important pour le confort.
Location: Parfait!!!
Puisque l'hôtel est sur la rue principale du village, c'est très bruyant le soir. Donc avis aux gens qui se couchent tôt. Et au point de vue qualité-prix, c'est très décevant!!!
5 out of 5
Recommended
for Everyone
by A verified traveller

Acceuil personnalisé tres gentil et proffessionnel

Posted 12-Jul-2015
A notre arrive en moto nous etions fatiguer nous avons enregistrer facilement aucune attente les gens de l hotel tres accuillant
4 out of 5
Recommended
for Everyone
by A verified traveller from Edmonton, AB

The hotel staff were very friendly and helpful.

Posted 12-Jul-2015
Pros: Friendly and helpful service.
Cons: If could be, have more than 1 elevator. The main washrooms are on the basement floor which has no access to those with disabilities. Rugs cleaned.
Location: Located right downtown, so easy access to everything - shops and restaurants. Good parking in rear of building. Bus stops located right outside.
The hotel only has 1 elevator to each floor which is time consuming and not very effective. The rugs were stained, but otherwise the beds were comfortable, spacious rooms and well kept. There is no refrigerator or microwave. The service was very friendly by both the desk administrators and the housekeeping staff. Overall, it was a very pleasant stay and would stay again.
3 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel location

Posted 12-Jul-2015
Pros: Location is excellent
Cons: Congestion in corridors caused by housekeeping carts. Lack of luggage trolleys as all being used to move hotel stores
Location: Very central
Nice hotel location easy to walk out to the town centre. But a bit noisy in the morning
5 out of 5
Recommended
for Everyone
by A verified traveller

Awesome

Posted 10-Jul-2015
Friendly staff, nice room, near to every shop and stores and foods. I always stay at this hotel because it's near to everything