Ratings based on 1,387 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
83% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveller from Canada

Central location

Posted 26-Apr-2016
Pros: the location was central and convenient
Cons: maintenance service could have been more proactive.
Location: lots of great food, shopping and attractions
I booked this hotel for my nephews who were visiting from out of country. I checked them in and saw the room. Check-in was smooth. Staff was very friendly. Room was clean and comfortable. Bathroom door could not close properly. Did not call maintenance since they never took care of the main room door when requested. The dead bolt did not align and cannot be locked from the inside. Spoke to a maintenance person and over the two night stay, it never got attended to and was not updated either.
4 out of 5
by A verified traveller from brooks

stay was good

Posted 24-Apr-2016
my stay in that hotel was comfortable and economical
4 out of 5
by A verified traveller from Edmonton

Nice hotel on main street Banff

Posted 19-Apr-2016
Pros: Location location location! Close to everything.
Nice older hotel. Room clean and comfy beds and pillows. Only problem was the small bathroom and toilet placement not great for a tall person. A bit hot and couldn't get the air conditioning to work but opened the window (a bit noisy but not really a problem).
4 out of 5
by A verified traveller from Martensville, SK

Beautiful Hotel in the heart of Banff!

Posted 17-Apr-2016
Great staff, comfortable hotel in the heart of Banff! We had a great stay here, and were pleased with the central location, close amenities and friendly staff.
1 out of 5
by A verified traveller

Bed bug city.

Posted 7-Apr-2016
One staff member said the room was just done while another said there had never been a problem in the 7 years he worked there. Bedding had blood on it and there was a Big tear in the mattress. Front desk gave clean bedding and free breakfast coupons for the trouble but doesn't do much for the stress caused about bringing the unwanted home with you. The hot tub only worked on one side.
4 out of 5
by A verified traveller

Close to everything Banff.

Posted 5-Apr-2016
We love the location of Mount Royal, as it sits in the middle of Banff. It's clean, comfortable and reasonably priced. Would recommend!
2 out of 5
by A verified traveller

good location

Posted 5-Apr-2016
very dirty room, turns out it hadn't been cleaned yet. new room was also dirty and had no working outlets, the one accessible outlet was bashed in. no face clothes provided, sheets had holes in them. staff never asked how my stay was or compensated me for the room switch that was entirely their fault.
4 out of 5
by A verified traveller

Good location, right downtown Banff

Posted 3-Apr-2016
Pros: Location, bed.
Cons: In-room literature.
Location: Central, downtown, surrounded by shops and restaurants.
Upgraded to a suite - very pleasant! Nice lounge and fireplace.
5 out of 5
by A verified traveller from Saskatchewan, Canada

Very nice hotel right downtown Banff

Posted 28-Mar-2016
Very good stay. In a very nice central hotel. Very comfy, clean room.
4 out of 5
by A verified traveller from Calgary

Great location

Posted 18-Mar-2016
Excellent location. Room was a bit stuffy. Had to have room keys recoded twice otherwise reasonable place to stay.