Outdoor spa tub

Reviews of Lodges at Canmore

Lodges at Canmore
107 Montane Road, Canmore, AB

Reviews

8.0

Very good

Rating 10 - Excellent. 274 out of 785 reviews" "
Rating 8 - Good. 288 out of 785 reviews" "
Rating 6 - Okay. 138 out of 785 reviews" "
Rating 4 - Poor. 65 out of 785 reviews" "
Rating 2 - Terrible. 20 out of 785 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Gary on Mar 7, 2024
Thank you for the 4 out of 5 review on your last stay

8/10 Good

Shauna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Cute suite!
Stayed 2 nights in Jan 2024
Response from Gary on Jan 15, 2024
Dear Shauna,Thank you for the 4 out of 5 on your last stay with us.

6/10 Okay

jackie

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The unit we had should be updated: bare minimum number of mugs provided for 4 people, hangers provided seemed like second thought, blanket provided for the sofa bed was insufficient for the winter weather (even with 3 layers it was still too thin), sofa bed mattress needs to be replaced (worn out mattress and you can feel the springs), towels provided upon check in were insufficient for 4 people.
Stayed 6 nights in Dec 2023
Response from Gary on Jan 15, 2024
Dear Jackie,Thank you for your review on your last stay with us her at The Lodges at Canmore. I will pass on your comments to our housekeeping team to always make sure that there is always enough amenities in the unit for all in the future guest

10/10 Excellent

Robert

Travelled with family
Liked: Amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Gary on Dec 28, 2023
Dear RobertThank you for your 5 out of 5 review on your last stay with us.

10/10 Excellent

Maxwell

Travelled with family
Liked: Amenities, property conditions & facilities
Completely satisfied with our stay. The Manager went the extra kilometre to make sure our needs were met. We will be back.
Stayed 3 nights in Dec 2023
Response from Gary on Dec 28, 2023
Dear Maxwell,I 'am very pleased that you and your family enjoyed your stay with us here at The Lodges at Canmore and that everything was to your liking during your stay. We definitely look forward to you and your family coming back in the near future to stay with us.Thanks

10/10 Excellent

Jordan

Stayed 2 nights in Dec 2023
Response from Gary on Jan 4, 2024
Dear Jordan,Thank you for your 5 out of 5 rating

8/10 Good

Kimberley

Stayed 2 nights in Nov 2023
Response from Gary on Dec 28, 2023
Dear KimberleyThank you for your 4 out of 5 review on your last stay with us.

10/10 Excellent

Tamara

Stayed 1 night in Nov 2023
Response from Gary on Dec 28, 2023
Dear TamaraThank you for your 5 out of 5 review on your last stay with us.

8/10 Good

Colleen

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Gary on Nov 14, 2023
Dear Colleen,Thanks you for the 4 out of 5 review on your last stay with us.

10/10 Excellent

Chris

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
The staff were excellent, considerate and accommodating. We loved our two bedroom suite that we shared with our dog, Marley, we swam in the pool and sat in the hot tub, and walked 7 mins to the restaurant to meet our friends. We would go back in a heart beat❤️
Stayed 1 night in Oct 2023
Response from Gary on Oct 26, 2023
Dear Chris,Thank you for your review on your last stay here at The Lodges at Canmore. I'm always glad to read a good review and that you and your family enjoyed your stay and that everything was to your liking. We hope to see you and your family again in the near future as well as Marley.

8/10 Good

Joe

Liked: Cleanliness, property conditions & facilities
Multistorey with views to the mountains. Would stay here again and spend more time exploring canmore and surrounding areas.
Stayed 1 night in Oct 2023
Response from Gary on Oct 9, 2023
Dear Joe,Thank you for your review of your last stay with us here at The Lodges at Canmore. I'm very glad that you and your family had a great stay with us and that everything was to your liking during your stay. He hopes to see you all again in the near future.

8/10 Good

Shirley

Stayed 1 night in Oct 2023
Response from Gary on Oct 4, 2023
Dear ShirleyThanks for the 8 out of 10 Review

6/10 Okay

Stephanie

Travelled with group
Disliked: Cleanliness, amenities
The rooms was not clean, something splattered all over walls. Hotel was freezing when in halls.
Stayed 2 nights in Sep 2023
Response from Gary on Oct 3, 2023
Dear Stephanie,Thank you for your review on your last stay with us. I do apologize for your unit not being cleaned to our hotel standards and l will be bring this up with our housekeeping team to make sure that each unit is always cleaned and sanitized to standards so that each guest always enjoy and clean room while staying with us. As for the hallways being very cold l will pass this out to our maintenance team to resolve the issue

8/10 Good

Remielle

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Gary on Sep 12, 2023
Thank you for your review on your last stay with us here at The Lodges at Canmore

10/10 Excellent

Melissa Ann

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It is a great place ,near the downtown area, mountain views from our suite. The only thing is. Udate***the carpets . That is all.
Stayed 6 nights in Sep 2023
Response from Gary on Sep 12, 2023
Dear Melissa,Thank you for your review. I'm very glad that you and your family enjoyed your stay with us here at The Lodges at Canmore. I will pass on your comment about the Carpet in the unit to our management team to see what the next step is to fix or replace the carpet

8/10 Good

Harman

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Overall good but in pictures it’s shown different bedroom settings but in real it’s different plz confirm before u book .
Stayed 2 nights in Aug 2023
Response from Gary on Aug 24, 2023
Dear Harman,Thank you for your review I'm glad that you and your family had a good time overall here at The Lodges at Canmore as well we will be looking into our pictures that are on the Expedia website.

8/10 Good

Patrick

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The property was fine however the portable air-condition unit when we awoke had leaked on the floor (big puddle). When we told the front desk they sent someone over to pick up the unit and said they would bring another one, they never did.
Stayed 2 nights in Aug 2023
Response from Gary on Sep 4, 2023
Dear Patrick,Thank you for your review on your last stay with us. I do apologize about the Portable Air-Conditioner issue you had during your stay and I will be looking into this today to make sure to make sure that this doesn't happen again for all future guest

6/10 Okay

Devon

Travelled with group
Liked: Cleanliness
Disliked: Room comfort
Mediocre for price being charged.
Stayed in a 2 bedroom unit - beds are extremely uncomfortable with dips in the middle. Two pillows provided per bed and pushback was given when asked for more. Bedding is not a hotel standard. No AC. Kitchen was well equipped. Units are tired. I travel frequently for work and this unfortunately missed the mark. The comfort is not there for the price being charged per night.
Stayed 2 nights in Aug 2023
Response from Gary on Aug 14, 2023
Thank you for your review on your last stay with us. I do apologize that the unit wasn't to your liking for you and your family during your stay. I will pass on your comments and issues to our management team to make sure that are is fixed or replaced so that all can enjoy there stay here at The Lodges at Canmore.

8/10 Good

Abigail

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jul 2023
Response from Gary on Aug 11, 2023
Thank you for the 4 out of 5 rating on your last stay with us Thanks

8/10 Good

Cameron

Response from Gary on Aug 2, 2023
Dear Cameron,Thank you for the 4 out of 5 on your last stay with us.

10/10 Excellent

Michael, Dollard Des Ormeaux

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Spacious rooms. Indoor parking can sometimes fill up, which then forces you to find street parking. Pool is located in main building, so if you are in any of the other buildings you will have to cross over to access it.
Stayed 2 nights in Jul 2023
Response from Gary on Aug 2, 2023
Dear Michael,Thank you for your review on your last stay with us here at The Lodges at Canmore. Im glad that you and your family enjoyed your stay with us and we hope to see you all again in the near future.Thanks

8/10 Good

Jeff

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Asked for 2 rooms with 2 queen beds, got 1 queen bed & a room with 2 x singles... Otherwise really good...
Stayed 2 nights in Jun 2023
Response from Gary on Jun 24, 2023
Thank you for your review on your last stay with us here at The Lodges at Canmore. When booking on a third party booking site like Expedia unfortunately we do not guarantee beds type only if you book a One bedroom or a Two bedrooms suite. We always try our best at the hotel to help out each guest with the type of beds in the unit to our best ability so that they all can enjoy their stay. I ‘am glad that overall you and your family had good stay Thanks

10/10 Excellent

Josiclete

Liked: Cleanliness, amenities, property conditions & facilities
Great place to spend vacation. Clean and very organized. Location also amazing!
Stayed 3 nights in Jun 2023
Response from Gary on Jun 13, 2023
Dear Josiclete,Thank you for your review on your last stay with us. Im glad and pleased that you and your family enjoyed your stay with us and that everything was to your liking. He all hope to see you again in the near future.Thanks

8/10 Good

Paula

Travelled with partner
Liked: Amenities
When we checked in it was easy and fast and I liked that we got to check in early. We checked out our room and noticed right away that the tile floors were filthy along with the carpets. We carried on unpacking and tried to hang clothes up but there were only 6 hangers. The kitchen had everything we needed except oven mitts. I pulled out a dinner plate and it had jam and hair on it. There were no screens on the windows so we couldn’t get a nice breeze in the suite unless we left the balcony door open, which we did because there were absolutely no bugs- so a plus. ( There’s a portable window a/c in the bedroom) The bed was comfortable. The bathroom tile surround had splashes of shampoo residue and the tile floor was dirty also. There was a patio set on balcony but the umbrella sat in the corner broken. We could have used it in the afternoon/evening when the sun was facing us but I let the front desk know and they said they don’t carry extra umbrellas because the suites are privately owned. The toilet paper was AWFUL. Overall these rooms are set up nicely but it would be great to have them cleaned more thoroughly in between guests. We enjoyed our stay and the view of the trees and mountains.
Response from Gary on Jun 7, 2023
Dear Paula,Thank you for your review of your last stay with us. I'm glad that you and your family enjoyed your stay and I do apologize for the issues that you had during your stay. I will pass on your comments and issues to our Housekeeping team to make sure that each room is always up to hotel standards for cleanliness so all future guests to enjoy their stay as well as a clean room.

4/10 Poor

Marisa

Liked: Property conditions & facilities
Disliked: Cleanliness
The place wasn’t clean well. Not enough bedding for 5 people. The one toilet didn’t work well. Tried to get someone to fix it and no one got back to me.
Stayed 2 nights in May 2023
Response from Gary on May 30, 2023
Dear Marisa,Thank you for your review on your last stay. I do apologize that the room wasn't to your liking and that the cleaning wasn't to yours and property standards. I will pass on your comments and issues that you had during your stay with us to our housekeeping manager to make sure that all rooms have enough bedding as well is cleaned to property standards

6/10 Okay

Steve, Rimbey

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Check in was easy and front desk personnel were friendly. The room did not warrant the price for the rental. The furniture is dated and the couch and chair in the seating area are not comfortable. The shower head is ok, there might be more pressure if the valve switch from the tub to the shower head worked better. There was an awful smell in the hallway, smelled like spoiled milk or vomit that lingered for two days.
Stayed 3 nights in May 2023
Response from Gary on May 30, 2023
Dear SteveThank you for your review on your last stay with us. We will be looking into all your issues that you had during your stay with us with our management team as well as the owner about the furniture in the unit.

8/10 Good

William

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed the location, close to downtown, quiet and our girl loved the pool!
Stayed 2 nights in Apr 2023
Response from Gary on May 2, 2023
Dear William.Thank you for your review on your last stay with us here at The Lodges at Canmore. I'm glad that you and your family enjoyed your stay and very pleased that she enjoyed the heated out door pool. We hope to see you all again in the near future.

10/10 Excellent

tara

Liked: Cleanliness, amenities, property conditions & facilities
Warm, personable and professional customer service. Clean, comfortable and cozy suite in a wonderful location.
Stayed 2 nights in Apr 2023
Response from Gary on May 1, 2023
Dear Tara,I 'am very pleased to read that you and your family had a great stay with us here at The Lodges at Canmore and we hope to see you all again in the near future.

10/10 Excellent

Corinne

Stayed 2 nights in Apr 2023
Response from Gary on Apr 26, 2023
Dear Corinne,Thank you for the 10 out of 10 on your last stay with us. We hope to see you all again in the near future.

10/10 Excellent

Tena

Stayed 2 nights in Apr 2023
Response from Gary on Apr 26, 2023
Dear Tena,Thank you for the 10 out of 10 on your last stay with us. We hope to see you all again in the near future.

6/10 Okay

Darren

Liked: Cleanliness
Canmore Getaway
The unit was clean but wear and tear was notable. Nice kitchen space. Bed was firmer than we'd like.
Stayed 2 nights in Apr 2023
Response from G on Apr 18, 2023
Dear Darren, Thank you for your review on your last stay with us. I'm glad that you and your party enjoyed your stay with us and l will pass on your comments about the wear and tear of the unit to our management team as well as the owner..Thanks

10/10 Excellent

Galinda

Stayed 3 nights in Apr 2023
Response from Gary on May 8, 2023
Dear GalindaThank you for the 5 out of 5 review on your last stay with us.

10/10 Excellent

Dayna

Stayed 4 nights in Apr 2023
Response from Gary on May 8, 2023
Dear DaynaThank you for the 5 out of 5 review on your last stay with us.

8/10 Good

Salvadora

Stayed 3 nights in Apr 2023
Response from Gary on May 5, 2023
Thank you for the 4 out of 5 review on your last stay with us

6/10 Okay

Jacki

Travelled with partner
Liked: Cleanliness
Properly is more like a small apartment. It would be great for skiers who want to make own meals etc… we were expecting more of a hotel like property. The furniture was not as expected and overall based on price we expected more. Towels were very rough and old and one pillow had no pillow case. Bedside lamp was very cheap and fell apart as soon as shade was touched. Bed was very high and fan above bed was too close to the bed. Overall mediocre experience at best.
Stayed 2 nights in Apr 2023
Response from j on Apr 12, 2023
Dear Jacki,Thank you for your review of your last stay with us. I will pass on your comments and issues you came across while you were staying with us to our housekeeping and maintenance to make sure that all is cleaned and fixed for future guests to enjoy themself while staying here.

6/10 Okay

Donia

Stayed 2 nights in Apr 2023
Response from Gary on Apr 11, 2023
Thank you

8/10 Good

Leslie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We stayed with our family in a two bedroom suite while we skied in Banff. Perfect suite and great location.
Stayed 2 nights in Mar 2023
Response from Gary on Mar 13, 2023
Dear Leslie,Thank you for your review on your last stay with us, I 'am pleased to read that you and your family had a great stay with us and that everything was to your liking . Hope to see you all again in the near future,

10/10 Excellent

Sooky

Stayed 2 nights in Jan 2023
Response from Gary on Mar 6, 2023
Thanks you for the 5 out of 5 review on your last stay with us

8/10 Good

melanie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean everythhing we needed was in our room.
Response from Gary on Jan 5, 2023
Dear Melanie,Thank you for your review on your last stay with us. I'm glad that your unit was clean to your liking and that it had everything you and your party needed while you were here..Thanks

2/10 Terrible

Darcie

Travelled with family
Disliked: Room comfort
Pullout the worst I’ve ever seen
Booked one bedroom with a pullout for 2 adults and 2 kids and the pullout was so bad it was unusable. Springs sticking through the mattress. No extra bedding, only 3 towels, McDonald’s garbage bag in our garbage when we first arrived. Too small of a suite and very overpriced. Will never rent here again! These units are privately owned, the owners need to take more responsibility for their suites.
Stayed 1 night in Dec 2022
Response from Gary on Dec 29, 2022
Dear Darcie,As you booked a One-Bedroom suite with a pull-out Sofa for 4 guest for your stay here at The Lodges at Canmore. In our One-Bedroom units we supply 3 Bath towels, 3 Face Cloth and 3 Hand Towels for the guest during there stay. The extra bedding for the pull-out sofa is located in the Master bedrooms closet and we did supply you extra Bath towels, extra pillows and pool towels as per your request during your stay to make sure that you all were comfortable. I will also let the owner know about the pull-sofa what it will need to be replaced. So that future guest can sleep comfortable on the Pull-out Sofa. Thank you

4/10 Poor

Deanna, Kinuso

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Not clear pool is outdoor only in description, fitness room was also not heated. Thermostats in rooms were not working, luckily fireplace threw off heat. Hallway draft extremely cold and entered into door. All huge factors in enjoyment considering it was -30 for our 4 day stay.
Response from Gary on Dec 23, 2022
Dear Deanna,Thank you for your review on your last stay with us. After checking on the Expedia website about our property and the pictures that Expedia has it does show that our pool and hot tubs are located outside the building as well in the fitness center the heater is working but when its -30 plus as it has been in Canmore during your stay sometimes it takes time to feel that the heat is working as well in around the building. I will have are maintenance team look into the unit that you stayed in to make sure that the fireplace is working so that all can enjoy the warmth during these cold days of winter in Canmore.Thanks

4/10 Poor

Jenelle

Liked: Amenities
Disliked: Cleanliness
Stayed 1 night in Dec 2022

4/10 Poor

Valerie

Travelled with family
Disliked: Amenities, property conditions & facilities
We had freezing rain while we were there and the sidewalks and entrance to lobby were so icy that everyone was falling. The staff did not have adequate deicer to handle the situation. Our unit was very poorly stocked for using the kitchen. No pot holders, cutting board, Keirig, and the absolute minimum dishes to survive on. Many common utensils and items usually found in a condo kitchen were not here. Bare minimum of everything.
Response from Gary on Dec 5, 2022
Dear Valeria,Thank you for your feed back on your last stay with us here. We take the safety of our guest very seriously here at the Lodges of Canmore and l will pass on to make sure that the company as well as our team always makes sure that the walk ways in front of each of each building are clear of debris, snow and ice as well. I will also pass on your comments to our housekeeping team to make sure that each units has all the amenities that our guest need to enjoy there stay with us.

8/10 Good

Brennan

Travelled with family
Liked: Cleanliness, amenities
The property was clean but a little run down. A bathroom door was missing a hinge pin, the control knobs for the in-floor heat were missing and the knob on the dryer was broken. Luckily I always carry a multitool when travelling so I was able to get this working, but the place could use some maintenance. Overall, the underground parking and in-suite laundry makes it a decent place to stay for a winter getaway with the family.
Stayed 4 nights in Nov 2022
Response from Gary on Nov 17, 2022
Dear Brennan,Thank you for your review on your last stay with us here at The Lodges of Canmore. I do apologize about the maintenance issues that you had in your unit while you were staying here. l will pass on your comments to our maintenance team to make sure that all is fixed or replace so that each guest can enjoin there stay with us and not worry about maintenance issues in the unit. I 'am glad that your and your family did have a good time stay with us as well. We all hope to see you all again in the near future.Thanks

8/10 Good

Sally

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

10/10 Excellent

Skyla

Stayed 2 nights in Oct 2022

8/10 Good

David

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
the suite was wonderful, it was like a bi-level split with 2 bedrooms and a full kitchen. very spacious and relaxing. The rooms and floors could have been cleaned better, seems like no one cleaned the room for months with hair balls all over the carpet. Wish they let you know the main pool and hot tub was out of service too. disappointing to find out when you arrive. overall great amenities however needs cleaning and better communication.
Stayed 2 nights in Oct 2022
Response from Gary on Oct 20, 2022
Dear David,Thank you for your review on your last stay with us.I 'am glad that you and your party had a good stay with us and l will pass on your comments and the issues with the cleaning to our housekeeping team to make sure that each room is cleaned to property standards for all to enjoy a clean and comfortable room.I do apologize about the pool being out of order during your stay dur to annual maintenance and the main hot tub but as well but at least there were two there hot tubs to enjoy on property. Hope to see you again in the near future.

6/10 Okay

Katherine, Red Deer

Travelled with partner
Liked: Amenities
Disliked: Cleanliness
condo was clean on the surface but dont think that the floors were washed in awhile and the bbq was so dirty it lit on fire! tried to tell the staff at the front desk, but no one really seemed bothered to much about it.
Stayed 3 nights in Oct 2022
Response from Gary on Oct 18, 2022
Dear Katherine,Thank you for your review on your last stay with us. I will pass on your comments and issues to our housekeeping team to make sure that all rooms are cleaned to property standard for all guest when staying with us and that the BBQ is cleaned and safe when using.Thanks Gary

6/10 Okay

Nicole

Stayed 3 nights in Oct 2022
Response from Gary on Oct 18, 2022
Thanks you Nicole for the rating

6/10 Okay

Dwayne

Travelled with family, Travelled with partner
It is a little tired looking but that is ok. We had reserved for 5 people but there were no sheets or blankets for the pullout so we were able to get some assistance from front desk but we had to find the sheets and pillow cases ourselves and there were only thin blankets for covers. did like that there is a bbq and 5 appliances and the beds were fine.
Stayed 2 nights in Sep 2022
Response from Gary on Oct 25, 2022
Dear Dwayne,Thank you for your review on your last stay with us here at The Lodges of Canmore. All sheets and pillow cases are located in the front closest beside the front door when you enter your unit for the pull-out sofa but l will also let our Front Desk team to let future guest be aware that the extra sheets and pillow cases are there for the pull-out sofa. I 'am pleased that you and your party did enjoy yourselves while you were staying here. Hope to see you all again in the near futureThanks