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Excellent facility. Upgraded less than a year ago. Very nice bar and dining. Superb room with a very comfortable bed. Great view from the top (3rd) floor. Room and hotel very well appointed and decorated. Would definitely stay again. Top marks all around.
Had a fantastic experience staying at this property. Staff was friendly and location was very convenient with ample of parking space. Would definitely visit again.
HUSSAIN
Stayed 1 night in Apr 2024
Response from Yvonne on Apr 22, 2024
Thank you for sharing your fantastic experience with us! We're thrilled to hear that you enjoyed your stay and found our staff friendly and our location convenient. It's great to know that parking was ample for you as well. We look forward to welcoming you back for another visit soon!
It was our first time to stay in this Hotel and we find it very quiet, very accommodating staffs ..we love their lotion smells so good. We will for sure come back
Cristina
Stayed 2 nights in Apr 2024
Response from Yvonne on Apr 22, 2024
We're delighted to hear that your first stay with us at the hotel was such a positive experience! Creating a quiet and accommodating environment for our guests is always our priority, and we're thrilled that you found our staff helpful. We're glad you enjoyed the delightful scent of our lotion too! We can't wait to welcome you back for another relaxing stay in the future.
Amazing venue!! Clean, cozy and all around gorgeous - inside and out. We will be back soon
Michelle
Stayed 2 nights in Apr 2024
Response from Yvonne on Apr 21, 2024
We're delighted to hear that you had an amazing experience at our hotel! Thank you for your kind words about our cleanliness, coziness, and aesthetics. We can't wait to welcome you back soon!
It was my first time staying at this hotel and I loved the experience!
Lori
Stayed 1 night in Apr 2024
Response from Yvonne on Apr 21, 2024
We're thrilled to hear that your first stay with us was such a positive experience! Thank you for choosing MTN House, and we hope to have the pleasure of welcoming you back again soon.
Beautiful property. The room was gorgeous and mountain view right out the window. The hotel is very well maintained and clean. We will be back at the MTN house by Basecamp next time!
Bea
Stayed 1 night in Apr 2024
Response from Yvonne on Apr 22, 2024
Thank you so much for your glowing review, Bea! We're thrilled to hear that you had a wonderful stay with us at MTN House. It's fantastic to know that you enjoyed the beautiful room and the breathtaking mountain view. We can't wait to welcome you back for another memorable experience!
Cleaned well and nice. Room service was not the best
Gurveer
Stayed 1 night in Apr 2024
Response from Yvonne on Apr 21, 2024
We're thrilled to hear that you found your room clean and enjoyable! However, we're truly sorry to learn that your experience with our room service fell short of expectations. Your feedback is invaluable to us, and if you would like to share any more details with us directly, please do not hesitate to reach out. Thank you for choosing us, and we hope to welcome you back soon for an even better stay.
10/10 Excellent
Keith
Apr 21, 2024
Liked: Cleanliness
Keith
Stayed 2 nights in Apr 2024
Response from Yvonne on Apr 22, 2024
Thank you for your wonderful 5/5 review! We're glad you had a fantastic experience staying with us. We appreciate your feedback and look forward to welcoming you back in the future!
We love the aesthetic of this spot. It’s an immersive, modern ode to the rocky mountain spirit. It’s cozy, comfy, modern, clean, stylish and we will definitely be making this our go to spot in canmore. Cant wait for the spa to open in spring.
andrew
Stayed 1 night in Apr 2024
Response from Yvonne on Apr 20, 2024
Thank you so much for your glowing review! We're thrilled to hear that you enjoyed the aesthetic and ambiance of our spot. Creating a cozy and modern environment is exactly what we aim for. We can't wait to welcome you back when our spa opens — it's going to add another layer of relaxation and rejuvenation to your experience. Until then, we look forward to being your go-to spot in Canmore!
Beautiful hotel! Lovely room with a huge tub and really really nice soaps. Pet friendly hotel, which is good or bad depending on your perspective. Wonderful stay!
Andrew
Stayed 3 nights in Mar 2024
Response from Yvonne on Apr 19, 2024
Thank you so much for your kind words and for choosing to stay with us! We're thrilled to hear that you enjoyed your time at our hotel, especially the lovely room amenities and the pet-friendly atmosphere. Your feedback is greatly appreciated, and we hope to welcome you back for another wonderful stay in the future!
The scenery outside the hotel was beautiful, I showed up at midnight after traveling to check in and was greated with a nice friendly smile from the receptionist, when i entered my room it looked freshly renovated and had very nice finishes to it, was a warm and comfortable feel, the room itself looked clean although i did find a long hair on the bed when i did pull back the blankets. The pillows were newer but uncomfortable as they were too thick the bed itself was nice.i would stay again
jeff
Stayed 1 night in Apr 2024
Response from Yvonne on Apr 19, 2024
Thank you for taking the time to share your experience with us! We're delighted to hear that you enjoyed the beautiful scenery, our friendly receptionist, and the comfortable feel of your freshly renovated room. We apologize for the oversight with the pillow thickness and the cleanliness issue you encountered with the bed. Your feedback is valuable to us, and we will address these concerns to ensure a more seamless experience for our future guests. We're glad to hear that you would stay with us again, and we look forward to welcoming you back!
Thank you so much for the glowing review, Pauli! We're thrilled to hear that you enjoyed the atmosphere and found our space to be clean. We strive to provide a welcoming environment for all our guests, and your feedback encourages us to keep up the good work. We look forward to welcoming you back soon!
staff was great. check-in seamless and welcoming. rooms large, clean and quiet.
Location necessitates a car to access Canmore restaurants and amenities.
Peter
Stayed 4 nights in Apr 2024
Response from Chris on Apr 17, 2024
Thank you for your kind words about our staff! We're thrilled to hear that you had a seamless and welcoming check-in experience and that you found our rooms spacious, clean, and quiet. Providing a comfortable and serene environment for our guests is always our goal. We look forward to welcoming you back for another wonderful stay!
Check-in and check-out was hassle-free.
The room was very well decorated and it's ambiance made for a very relaxing stay.
Obi
Stayed 1 night in Apr 2024
Response from Yvonne on Apr 16, 2024
We're delighted to hear that your check-in and check-out experiences were hassle-free, and that you found our room decor and ambiance relaxing. Thank you for choosing to stay with us and we cannot wait to welcome you back for another great stay!
I liked the appearance of the hotel and the rooms were great.
Mark
Stayed 1 night in Apr 2024
Response from Yvonne on Apr 13, 2024
Thank you so much for your wonderful feedback, Mark! We're thrilled to hear that you enjoyed the appearance of our hotel and found the rooms to your liking. We strive to provide a comfortable and inviting environment for all our guests, and it's fantastic to know that we succeeded in meeting your expectations. We look forward to welcoming you back on your next visit!
It's near a cemetery and I like how it's right in front of a church
Harold
Stayed 1 night in Apr 2024
Response from Yvonne on Apr 12, 2024
We appreciate your positive review! Being located near a cemetery and facing a church does give our hotel a unique and peaceful atmosphere. It's wonderful to hear that you appreciated this aspect of our location. We hope you had a comfortable and enjoyable stay, and we look forward to welcoming you back in the future!
Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay at MTN House. We look forward to welcoming you back for another great stay!
Mia and Chris were exceptional at the front desk. Chris was especially welcoming when we arrived early. He was very accommodating!
Donna
Stayed 1 night in Apr 2024
Response from Chris Langlois on Apr 10, 2024
We're absolutely delighted by your wonderful review! Knowing that our team played a part in making your stay memorable fills us with joy. Our dedicated staff always puts guest satisfaction first, and we take great pride in providing the highest service possible. We can't wait to welcome you back soon!
We would stay here again. Very nice and clean. Only issue is that I had put the «do not disturb» sign on the door and when we came back later in the day, the housekeeper had definitely been in our room because the garbage pails were empty. I didn't appreciate that they ignored to sign on the door.
Denise
Stayed 2 nights in Apr 2024
Response from Yvonne on Apr 11, 2024
Thank you for your positive review and for considering a return stay with us! We're delighted to hear that you found our hotel very nice and clean. However, we sincerely apologize for the inconvenience caused by the housekeeping oversight regarding the "do not disturb" sign. Your feedback is invaluable, and we'll address this issue with our team to ensure that it doesn't happen again in the future. We strive to respect our guests' preferences, and we regret falling short in this instance. We appreciate your understanding and hope to have the opportunity to provide you with an even more seamless experience during your next visit. If there's anything else we can do to assist you, please don't hesitate to let us know.
Couldn’t be happier with our choice. I don’t think I’ve ever stayed in a cleaner hotel room. I felt as if I was the first person to stay there. Free nespresso right in the room and premium locally produced shampoo, body wash, etc.
I’ll be back !
matt
Stayed 2 nights in Mar 2024
Response from Chris Langlois on Apr 6, 2024
Thank you so much for the lovely feedback! We are thrilled that you enjoyed your stay and were able to take advantage of the in-room amenities. Maintaining a pristine environment for our guests is one of our top priorities, and we are delighted to know that you found your room impeccably clean. We will be sure to share the feedback with our team!It was a pleasure hosting you, and we are honored to have earned your loyalty. We can't wait to welcome you back for another experience soon!
We really enjoyed our stay at MTN house. The staff are so friendly and food was so yummy! Thank you 😊
Xueni
Stayed 1 night in Apr 2024
Response from Chris Langlois on Apr 6, 2024
Thank you so much for taking the time to share your wonderful feedback. We are thrilled to hear that you enjoyed your experience with us.We are delighted to hear that our team's friendliness made a positive impression on you and that you had the opportunity to try out our Rhythm and Howl Restaurant. We strive to deliver delicious and satisfying meals to our guests, and we're thrilled that you enjoyed them.Once again, thank you for choosing to stay with us. We look forward to welcoming you back to MTN House in the near future
It’s so pretty and smell great. It’s cozy and we feel relax. The food is amazing.
Dominik
Stayed 1 night in Apr 2024
Response from Chris Langlois on Apr 5, 2024
Thank you ever so much for your wonderful review! We truly appreciate you taking the time to share your positive experience with us. Your kind words mean a lot to our team, and it's always incredibly rewarding to receive such positive feedback. I hope we have the opportunity to host you on another occasion!
Thank you for your excellent rating! We're delighted that you had a pleasant stay with us. Your satisfaction is our priority, and we look forward to welcoming you back again soon.
Nice new property. Rooms were great. Bed was ver comfortable. Decor in rooms and throughout was awesome. And the price I got it for makes it an easy 5/5 rating. Will return. Look forward to the hot tubs and saunas in the future.
Brian
Stayed 1 night in Apr 2024
Response from Chris Langlois on Apr 10, 2024
Thank you so much for taking the time to leave us a 5/5 review. We're glad you enjoyed the comfortable beds and decor. We look forward to welcoming you back on a future occasion!
Thank you for taking the time to leave us a 5/5 review, Dorjee! We're delighted to hear that you found our hotel clean and convenient. Providing a comfortable and hassle-free experience for our guests is always our top priority, and we're thrilled that we were able to meet your expectations. If you have any additional feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back for another enjoyable stay in the future!
I really enjoyed the property after enjoying a few days hiking in one of Canada’s favourite mountain towns!
Darren
Response from Yvonne on Apr 4, 2024
Thank you so much for your glowing review! We're thrilled to hear that you enjoyed your stay with us after your hiking adventures. We hope to have the pleasure of welcoming you back for more unforgettable experiences in the future.
Friendly staff, great decor. There was even a Photo Booth tucked away in the corner. Great fireplace at the front area for gathering with friends. Beds were super comfortable and the shower was great. Will definitely be back!
Kristian
Stayed 2 nights in Mar 2024
Response from Yvonne on Apr 4, 2024
Thank you for the wonderful review, Kristian! We're delighted to hear that you enjoyed our friendly staff, great decor, and the added fun of the Photo Booth. Gathering around the fireplace sounds like a cozy experience, and we're thrilled you found the beds comfortable and the shower satisfying. We can't wait to welcome you back on your next visit!
Thank you for the wonderful 5/5 review! We're thrilled you had a great experience with our friendly staff. We hope to have the pleasure of hosting you again soon!
Fresh update. Unique room setups. Great lobby and restaurant. Smooth check in.
Ryan
Stayed 2 nights in Mar 2024
Response from Yvonne on Apr 3, 2024
Thank you for your fantastic review, Ryan! We're thrilled to hear that you enjoyed our fresh updates, unique room setups, and the ambiance of our lobby and restaurant. Providing a smooth check-in experience is important to us, and we're glad to hear that we met your expectations in this regard. We hope to have the pleasure of welcoming you back for another wonderful stay in the future!
Thank you for your wonderful review! We're thrilled that you enjoyed your room and the beautiful view. We strive to provide our guests with exceptional experiences, and we're glad that we succeeded during your stay. We look forward to welcoming you back in the future for another memorable visit!
Thank you for the excellent review, Jennifer! We're thrilled you appreciated our unique decor. We strive to create a memorable experience for our guests, and we're delighted you enjoyed your stay. We look forward to welcoming you back soon!
Very modern and stylist. Excited for the spa to open.
Alexandra
Stayed 3 nights in Mar 2024
Response from Yvonne on Apr 4, 2024
Thank you for the fantastic review, Alexandra! We're thrilled you enjoyed our modern and stylish atmosphere. We're also excited for the spa to open and can't wait for you to experience it. Looking forward to welcoming you back soon!
Thank you for your excellent review! We're delighted to hear that you had a great experience during your stay. We hope to have the pleasure of welcoming you back again soon!
Thank you for taking the time to leave a rating, Melissa. We value your feedback and hope to have the chance to improve your experience even more in the future.
Very nice hotel! Love the vibe of the hotel lobby & restaurant. Rooms are nice and beds are comfortable! Only complaint would be the shower & water pressure. The staff also seem to be there from 8 am to evening so not sure if they have enough people to switch off so may need to hire more people. Overall, we had a great stay!
Sianna
Stayed 2 nights in Mar 2024
Response from Yvonne on Apr 6, 2024
Thank you for taking the time to share your feedback with us! We're delighted to hear that you enjoyed the ambiance of our lobby and restaurant, as well as found the rooms comfortable during your stay. We appreciate your note about the water pressure in the shower, and rest assured, we'll address this concern to ensure a more satisfying experience for our guests in the future. Additionally, we'll review our staffing levels to ensure adequate coverage throughout the day. Your comments are invaluable to us as we strive to continually improve. We hope to welcome you back for another great stay soon!
Thank you for your wonderful review, Frank! We're thrilled to hear that you had a great experience during your stay. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If there's anything else we can do to make your next visit even more enjoyable, please let us know. We look forward to welcoming you back soon!
10/10 Excellent
Carla M, Red Deer
Apr 1, 2024
Carla M
Stayed 1 night in Mar 2024
Response from Yvonne on Apr 21, 2024
Thank you for your fantastic rating! We appreciate your support and hope to welcome you back soon.
2/10 Terrible
Mai
Apr 1, 2024
Mai
Stayed 2 nights in Mar 2024
Response from Chris on Apr 22, 2024
We're sorry to hear that your experience fell short of expectations. Your feedback is important to us as we strive to improve. If you have any specific concerns or suggestions, please don't hesitate to reach out to us directly. We hope to have the opportunity to better serve you in the future.
10/10 Excellent
Rafael
Travelled with family, Travelled with family and small children
Thank you for your fantastic rating, Keyur! We're thrilled to hear that you enjoyed the vibe of our new property. We strive to create a welcoming atmosphere for all our guests, and we're glad that you appreciated it. We look forward to hosting you again in the future!