Ratings based on 1,181 Verified Reviews

4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 29-May-2017
The mineral pool and hot tub was amazing. I really enjoyed the natural looking stone rather than the usual aquatic pool tiles. It was very calming and peaceful.
5 out of 5
Recommended
for Everyone
by A verified traveller

Beautiful Hotel! You won't be sorry!

Posted 23-May-2017
Pros: Staff by far. Always friendly and always asking if they can help. From the bell staff to management to housekeeping.
Cons: Beds are a little stiff. And there is no process for getting a room with a softer bed.
Location: The Gondola is a must. It's about $60. per person but well worth it. The views are stunning.
Located in the middle of Banff. Rooms are well appointed and clean. Beautiful hotel, well kept and up to date. Can't say enough about the staff, always attentive and polite. The only thing that I could ding them on was the bed. Pretty stiff and woke up every morning with a backache.
4 out of 5
Recommended
for Everyone
by A verified traveller from Banff Alberta

Great Location in Walking Distance to Downtown

Posted 16-May-2017
Look for the name Royal Canadian Lodge not Delta/Mariott! Outdated wallpaper! Basic toiletries nowadays all hotels stock makeup remover wipe and small comb which they didn't. Loved the Complimentary Valet Parking! Could smell the food in room. King room had two sinks but had only one trash in bathroom and not the divider toilet area. Linen closet in bathroom was odd! Overall alright stay.
5 out of 5
Recommended
for Everyone
by A verified traveller

Walking distance to shops, restuarants

Posted 2-May-2017
The staff were courteous, friendly and helpful. Any requests were quickly met. Great place to base yourself in Banff.
5 out of 5
Recommended
for Everyone
by A verified traveller from Curacao

Good service hotel

Posted 26-Apr-2017
Pros: Comfy beds, heated car park and nice pool after hitting the snow
Cons: A facelift would make it perfect
Location: Centrally in Banff minutes walk from restaurants and café's
Royal Canadian Lodge was a friendly hotel with attentive staff. The hotel itself is dated but the staff assured we had a great week long stay with no issues at all.
5 out of 5
Recommended
for Everyone
by A verified traveller from R

Nice hotel convenient to downtown.

Posted 23-Apr-2017
Staff was excellent! Convenient to downtown. Lovely room. Great location.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 6-Apr-2017
It is an excellent place to stay at Banff. The room is very clean and comfortable. Staff are nice and helpful.
5 out of 5
Recommended
for Everyone
by A verified traveller from Regina Sk

Very nice hotel, close to downtown

Posted 3-Apr-2017
Pros: King room was very nice. Fireplace, large bathroom and sitting area were very comfortable.
Hotel is within easy walking distance of main shopping and restaurants of Banff. Hotel is elegant, very clean. and well appointed.
5 out of 5
Recommended
for Everyone
by A verified traveller

Friendly staff and clean room!

Posted 27-Mar-2017
Everything was smooth from check in to check out. Rooms immaculate and I'm very picky. Beds are very comfortable.
4 out of 5
Recommended
for Everyone
by A verified traveller

solid hotel.....has everything

Posted 27-Mar-2017
Pros: fun little pool
Location: Its on Banff Ave....everything is very walkable.
Hotel Staff was amazing....especially the Valley/Doorman on our first night...so helpful and nice. I would recommend this hotel!