Ratings based on 1,088 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller fromCalifornia

Upscale hotel in a great location.

Posted 17-Jul-2016
This hotel is truly an upscale hotel with very friendly and helpful staff. The location is convenient for shopping and is close to different types of restaurants and treats!
4out of 5
by A verified traveller

Spa Escape

Posted 10-Jul-2016
We came for the Grotto Spa experience. Massages, stone massage, cupping and whirlpool were out priority. They did not disappoint.
4out of 5
by A verified traveller fromL


Posted 10-Jul-2016
5out of 5
by A verified traveller fromTokyo


Posted 26-Jun-2016
部屋とバスルームの掃除が行き届いていて、快適に過ごせました。ベッドも快適で安眠出来ました。 スタッフも親切で、ホテル全体として満足です。
5out of 5
by A verified traveller

Posted 23-Jun-2016
Everything is excellent but a little expensive, maybe it is due to the high volumn of population
5out of 5
by A verified traveller

Great Hotel

Posted 20-Jun-2016
Pros: Just about everything
Cons: A free continental breakfast would be good
Location: Good location in Banff and on Banff Ave which one takes to Canada HWY 1 to all national parks
Family of 3 adults stayed one night. Excellent large rooms with great large bath. Nice gas fireplace. Very clean and well appointed. Very friendly and helpful staff. Secure parking area. A nice treat after 4 nights in cabins. Good location with respect to downtown Banff.
3out of 5
by A verified traveller

The room is unexpectedly small.

Posted 2-May-2016 on Hotels
We have booked a standard room with one queen bed or two queen beds. When we checked in, the staff asked us whether we want one bed or two beds without explaining the big difference. When we entered the room, it was unexpectedly small. Later, we found that our room is one of the two smallest rooms at the floor. I think the reason is we choose one bed room. So, room tip: choose two beds room even for couples.
4out of 5
by A verified traveller

Posted 1-May-2016
Very nice. Bathrooms starting to look dated. Staff was outstanding.
Comment from Hotel Management
3-May-2016 by Delta Banff Management, Hotel Management
Dear Guest, Thank you for taking the time to write this great review. We are pleased to know you enjoyed your stay, especially the outstanding service provided by the team. It is always our objective to exceed our guests expectations and rewarding to know we were successful during your stay. Once again, thank you for this feedback and for choosing the Delta Banff Royal Canadian Lodge. Sincerely, Suzanne Gittens General Manager
4out of 5
by Hon Hang fromHong Kong

Friendly stay

Posted 25-Apr-2016 on Hotels
Friendly staff guided us on the sightseeing spots and dining options. Good!
5out of 5
by A verified traveller fromCalgary

Great hotel, facilities and location

Posted 18-Apr-2016
Room was ready when we arrived and beds were awesome