Ratings based on 1,070 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveller

Posted 1-May-2016
Very nice. Bathrooms starting to look dated. Staff was outstanding.
Comment from Hotel Management
3-May-2016 by Delta Banff Management, Hotel Management
Dear Guest, Thank you for taking the time to write this great review. We are pleased to know you enjoyed your stay, especially the outstanding service provided by the team. It is always our objective to exceed our guests expectations and rewarding to know we were successful during your stay. Once again, thank you for this feedback and for choosing the Delta Banff Royal Canadian Lodge. Sincerely, Suzanne Gittens General Manager
5 out of 5
by A verified traveller from Calgary

Great hotel, facilities and location

Posted 18-Apr-2016
Room was ready when we arrived and beds were awesome
5 out of 5
by A verified traveller from Winnipeg, MB

Spring Break Visit

Posted 3-Apr-2016
Spacious rooms with super comfortable beds, walking distance from downtown Banff. Staff was accommodating, arrived at 10am & upgraded our room so we could check in immediately! Pool/Spa area was Great after a day on the mountain! Underground Parking & Breakfast is extra but would definitely stay here again!
4 out of 5
by A verified traveller from toronto

Great pool and jacuzzi!

Posted 20-Mar-2016
The indoor jacuzzi and steam room were great after a day of ski!
5 out of 5
by A verified traveller from Calgary, AB

outstanding customer service

Posted 8-Mar-2016
Pros: Excellent staff and service.
Cons: The building isn't brand new, but everything was clean, maintained, and worked properly.
Location: It's a 10 minute walk from downtown Banff, and the transit stop is right out front if walking isn't an option.
Staff were very friendly and approachable, willing to help out in creative ways: when the WiFi in our room wasn't strong enough for the work my wife needed to get done, they let her into the closed lounge and encouraged her to spread out to work and stay as long as she needed to.
Comment from Hotel Management
8-Mar-2016 by Banff Management, Hotel Management
Dear Steve, Thank you for taking the time to write this great review. We are pleased to know you appreciated the cleanliness and how well we maintain the hotel. It is especially rewarding to see you received exceptional service from the team. Everyone here takes great pride in what they do and it is evident when we receive amazing feedback. Once again, thank you for your time and we hope to welcome you back to the Delta Banff Royal Canadian Lodge in the near future. Sincerely, Suzanne Gittens General Manager
4 out of 5
by A verified traveller

Great location, close to all amenities.

Posted 6-Mar-2016
Staff is very friendly, rooms very spacious. Exercise room, limited facilities.
Comment from Hotel Management
8-Mar-2016 by Banff Management, Hotel Management
Dear Guest, Thank you for taking the time to write this review. We are delighted to know you enjoyed your stay with us, especially the friendly service provided by the team. Please be assured, your comments will be shared with the entire team. Once again, thank you for your great feedback and for choosing the Delta Banff Royal Canadian Lodge. Sincerely, Suzanne Gittens General Manager
4 out of 5
by A verified traveller

Posted 6-Mar-2016
Great hotel, valet parking good longer walk into town than was adverised by expedia
Comment from Hotel Management
9-Mar-2016 by Banff Management, Hotel Management
Dear Guest, Thank you for taking the time to write this great review. We are pleased to know you enjoyed your stay with us. It is always our objective to exceed our guests expectations and it is always rewarding when we receive positive feedback. Once again, thank you for your time and for choosing the Delta Banff Royal Canadian Lodge. Sincerely, Suzanne Gittens General Manager
5 out of 5
by A verified traveller

Walkable distance to downtown Banff and restaurant

Posted 27-Feb-2016
Pros: Upgraded to lovely room with fireplace, very helpful staff
Location: Fairmont hotel
Stayed only one night on our way to ski in BC, Good location in town. Banff is a nice area.
Comment from Hotel Management
29-Feb-2016 by Delta Banff Management, Hotel Management
Dear Guest, Thank you for taking the time to write this great review. We are delighted to know you enjoyed the hotel and the helpful service provided by the team. It is always our objective to exceed our guests expectations and rewarding when we receive these great comments. Once again, thank you for your feedback and for choosing the Delta Banff Royal Canadian Lodge. Sincerely, Suzanne Gittens General Manager
4 out of 5
by Andrew from Dallas

Long weekend

Posted 24-Feb-2016 on Hotels
Great service from the staff...very friendly and attentive. Big, comfortable room. Easy walk into town although a little further out than some. Only minor complaint is that it was a little dated. Would go back though.
Comment from Hotel Management
1-Mar-2016 by Suzanne, Hotel Management
Dear Andrew, Thank you for taking the time to write this great review. We are pleased to know you enjoyed the hotel and the friendly service provided by the team. Your feedback is important to us, please be assured I will share your great comments with the team. Once again, thank you for choosing the Delta Banff Royal Canadian Lodge and we hope to welcome you back soon. Sincerely, Suzanne Gittens General Manager
5 out of 5
by A verified traveller from Edmonton AB

Great Get-Away

Posted 21-Feb-2016
Pros: Everything was good. We enjoyed a delicious Valentine's Day dinner in the Evergreen restaurant - mmmm!
Cons: Nothing! Would gladly stay again!
Location: Great location and of course, for skiers it's wonderful!
No problems checking in - very fast and efficient. The room was very large, very clean, with unique furniture. The bathroom was amazing!
Comment from Hotel Management
24-Feb-2016 by Banff Management, Hotel Management
Dear Dee, Thank you for taking the time to write this fantastic review. We are delighted to know you enjoyed the hotel's facilities and services. We are especially happy with your comments about the Evergreen Restaurant, we will be sure to share your feedback with the Chef. Once again, thank you for this great feedback and we hope to welcome you back to the Delta Banff Royal Canadian Lodge in the near future. Sincerely, Suzanne Gittens General Manager