Ratings based on 1,316 Verified Reviews

4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, friendly staff

Posted 20-Apr-2018
Very pleasant hotel, although it could stand more emphasis on interior decoration and style updating. Staff was very friendly and helpful, in particular concierge and valet parking crew. Restaurant experience was excellent in comparison to other local restaurants.
5 out of 5
Recommended
for Everyone
by A verified traveller from Calgary

Posted 16-Apr-2018
very good hotel very clean and comfortable, I recommend it all times in the year
5 out of 5
Recommended
for Everyone
by A verified traveller

Our favorite place to stay in Banff.

Posted 9-Apr-2018
Pros: nice room. Nice pool
Our favorite place to stay in Banff. Nice room. Friendly staff, Nice pool
5 out of 5
Recommended
for Everyone
by A verified traveller from Edson, Alberta

Posted 9-Apr-2018
Great hotel. Staff went over and above what they needed to. I would definitely stay there again. We were even given a room upgrade, which was very nice.
5 out of 5
Recommended
for Everyone
by A verified traveller

The people here are on point.

Posted 8-Apr-2018
The staff here are on point. Check in, concierge, bartender, musician (had an awesome chat with him) waitresses/waiters.. Very well done and thank you!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 4-Apr-2018
Great location to walk to restaurants & shops. Friendly staff. We came into Banff at 11:00am & they were able to give us an early check in.
5 out of 5
Recommended
for Everyone
by A verified traveller

Amazing birthday weekend!

Posted 26-Mar-2018
The room was amazing and the staff was super friendly and welcoming ! Definitely going back.
1 out of 5
by A verified traveller from none ya

dirt

Posted 26-Mar-2018
Sheets dirty amenities not all available not enough shampoo or conditioner and food and room was over priced thourgly disappointed
5 out of 5
Recommended
for Everyone
by A verified traveller

Top of the line Hotel

Posted 23-Mar-2018
Everything was excellent, wish I could have stayed longer.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice cozy hotel

Posted 19-Mar-2018
great hotel in banff, close walk to downtown and very comfortable amenities