Ratings based on 1,264 Verified Reviews

4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from frisco tx

Great hotel in great location

Posted 12-Dec-2017
Pros: Food,staff, location
Cons: This place nothing... perfect
Location: Hot springs, gondola, all so fun
Cannot find the words for the staff.. best ever and fun and professional come to mind but still does not properly describe.
5 out of 5
Recommended
for Couples
by A verified traveller

Cottage like Feel for a Hotel!

Posted 10-Dec-2017
My husband I stayed here for our honeymoon and had a blast. The staff and room were absolutely amazing. The staff were kind, helpful and accommodating. I loved the fireplace addon and the pool and spa with minerals+salts were so soothing after long winter hikes!
4 out of 5
Recommended
for Everyone
by A verified traveller

Good location for walking around

Posted 8-Dec-2017
Great overall. Nice clean place to stay. Especially the no noise tolerance rule.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 6-Dec-2017
Excellant location, on main road thru Banff. Nicely decorated for Christmas.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 6-Dec-2017
Great place close to downtown. Pleasant staff. Close walk to lots of reataurants.
4 out of 5
Recommended
for Other
by A verified traveller

Road Trip

Posted 5-Dec-2017
Pros: Breakfast, underground parking!!
Cons: 24 Hour room service
Only one night unfortunately if we could have stayed longer would have given more time to properly comment. Great breakfast
5 out of 5
Recommended
for Everyone
by A verified traveller from Toronto

amazing hotel, even more wonderful staff

Posted 4-Dec-2017
Pros: Staff, location
Cons: the lighting in the room was not very good
Location: EVERYTHING is so close, you don't even need to drive.
My husband and I had told this hotel prior to arriving that it was our anniversary (we were on holiday to banff) - they left champagne in our hotel room along with truffles and upgraded our room to premium (with a fireplace). They had given us valet parking as well. The staff are INCREDIBLY helpful and VERY friendly. I almost wish that we stayed there longer.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 3-Dec-2017
Standard clean hotel. Nice pool. Fitness room not really usable.
5 out of 5
Recommended
for Everyone
by A verified traveller from london ontario

fantastic hotel, great location and love the pool

Posted 26-Nov-2017
love this hotel will be back for sure there's even warm cookies
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Nov-2017
Nice room, clean, nice bathroom, fireplace was a bit lame. Food was disappointing, especially the room service breakfast. Not worth the price, not worth ½ the price. Would stay again but not eat on site.