Ratings based on 1,065 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveller from Calgary

Great hotel, facilities and location

Posted 18-Apr-2016
Room was ready when we arrived and beds were awesome
5 out of 5
by A verified traveller from Winnipeg, MB

Spring Break Visit

Posted 3-Apr-2016
Spacious rooms with super comfortable beds, walking distance from downtown Banff. Staff was accommodating, arrived at 10am & upgraded our room so we could check in immediately! Pool/Spa area was Great after a day on the mountain! Underground Parking & Breakfast is extra but would definitely stay here again!
4 out of 5
by A verified traveller from toronto

Great pool and jacuzzi!

Posted 20-Mar-2016
The indoor jacuzzi and steam room were great after a day of ski!
5 out of 5
by A verified traveller from Calgary, AB

outstanding customer service

Posted 8-Mar-2016
Pros: Excellent staff and service.
Cons: The building isn't brand new, but everything was clean, maintained, and worked properly.
Location: It's a 10 minute walk from downtown Banff, and the transit stop is right out front if walking isn't an option.
Staff were very friendly and approachable, willing to help out in creative ways: when the WiFi in our room wasn't strong enough for the work my wife needed to get done, they let her into the closed lounge and encouraged her to spread out to work and stay as long as she needed to.
Comment from Hotel Management
8-Mar-2016 by Banff Management, Hotel Management
Dear Steve, Thank you for taking the time to write this great review. We are pleased to know you appreciated the cleanliness and how well we maintain the hotel. It is especially rewarding to see you received exceptional service from the team. Everyone here takes great pride in what they do and it is evident when we receive amazing feedback. Once again, thank you for your time and we hope to welcome you back to the Delta Banff Royal Canadian Lodge in the near future. Sincerely, Suzanne Gittens General Manager
4 out of 5
by A verified traveller

Great location, close to all amenities.

Posted 6-Mar-2016
Staff is very friendly, rooms very spacious. Exercise room, limited facilities.
Comment from Hotel Management
8-Mar-2016 by Banff Management, Hotel Management
Dear Guest, Thank you for taking the time to write this review. We are delighted to know you enjoyed your stay with us, especially the friendly service provided by the team. Please be assured, your comments will be shared with the entire team. Once again, thank you for your great feedback and for choosing the Delta Banff Royal Canadian Lodge. Sincerely, Suzanne Gittens General Manager
4 out of 5
by A verified traveller

Posted 6-Mar-2016
Great hotel, valet parking good longer walk into town than was adverised by expedia
Comment from Hotel Management
9-Mar-2016 by Banff Management, Hotel Management
Dear Guest, Thank you for taking the time to write this great review. We are pleased to know you enjoyed your stay with us. It is always our objective to exceed our guests expectations and it is always rewarding when we receive positive feedback. Once again, thank you for your time and for choosing the Delta Banff Royal Canadian Lodge. Sincerely, Suzanne Gittens General Manager
5 out of 5
by A verified traveller

Walkable distance to downtown Banff and restaurant

Posted 27-Feb-2016
Pros: Upgraded to lovely room with fireplace, very helpful staff
Location: Fairmont hotel
Stayed only one night on our way to ski in BC, Good location in town. Banff is a nice area.
Comment from Hotel Management
29-Feb-2016 by Delta Banff Management, Hotel Management
Dear Guest, Thank you for taking the time to write this great review. We are delighted to know you enjoyed the hotel and the helpful service provided by the team. It is always our objective to exceed our guests expectations and rewarding when we receive these great comments. Once again, thank you for your feedback and for choosing the Delta Banff Royal Canadian Lodge. Sincerely, Suzanne Gittens General Manager
5 out of 5
by A verified traveller from Edmonton AB

Great Get-Away

Posted 21-Feb-2016
Pros: Everything was good. We enjoyed a delicious Valentine's Day dinner in the Evergreen restaurant - mmmm!
Cons: Nothing! Would gladly stay again!
Location: Great location and of course, for skiers it's wonderful!
No problems checking in - very fast and efficient. The room was very large, very clean, with unique furniture. The bathroom was amazing!
Comment from Hotel Management
24-Feb-2016 by Banff Management, Hotel Management
Dear Dee, Thank you for taking the time to write this fantastic review. We are delighted to know you enjoyed the hotel's facilities and services. We are especially happy with your comments about the Evergreen Restaurant, we will be sure to share your feedback with the Chef. Once again, thank you for this great feedback and we hope to welcome you back to the Delta Banff Royal Canadian Lodge in the near future. Sincerely, Suzanne Gittens General Manager
4 out of 5
by A verified traveller

Posted 7-Feb-2016
Nice hotel. Good pool. Friendly staff. Good location - short walk to restaurants and shops on Main Street
Comment from Hotel Management
8-Feb-2016 by Banff Management, Hotel Management
Dear Guest, Thank you for taking the time to write this great review. Your feedback is important as it assist us in improving our services to exceed our guests expectations. I will be sure to share your comments regarding the friendly service with the team. Once again, thank you for choosing the Delta Banff Royal Canadian Lodge. Sincerely, Suzanne Gittens General Manager
4 out of 5
by A verified traveller from Calgary

Nice hotel in the Rockies

Posted 2-Feb-2016
Pros: It had heated parking, which was great.
Location: Located away from down town, so it was in a quiet location. But not far enough away that a person couldn't walk or take the bus to down town.
Had a great stay. Bed was comfortable, the room itself was huge, loved that. The front desk staff was very helpful and knowledgeable.
Comment from Hotel Management
6-Feb-2016 by Banff Management, Hotel Management
Dear Barb, Thank you for taking the time to write this great review. We are pleased to know you enjoyed your stay with us, especially the helpful service delivered by the team. It is always our objective to exceed our guests expectation and rewarding to receive positive feedback. Once again, thank you for choosing the Delta Banff Royal Canadian Lodge. Sincerely, Suzanne Gittens General Manager