Ratings based on 1,044 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 7-Feb-2016
Nice hotel. Good pool. Friendly staff. Good location - short walk to restaurants and shops on Main Street
Comment from Hotel Management
8-Feb-2016 by Banff Management, Hotel Management
Dear Guest, Thank you for taking the time to write this great review. Your feedback is important as it assist us in improving our services to exceed our guests expectations. I will be sure to share your comments regarding the friendly service with the team. Once again, thank you for choosing the Delta Banff Royal Canadian Lodge. Sincerely, Suzanne Gittens General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Calgary

Nice hotel in the Rockies

Posted 2-Feb-2016
Pros: It had heated parking, which was great.
Location: Located away from down town, so it was in a quiet location. But not far enough away that a person couldn't walk or take the bus to down town.
Had a great stay. Bed was comfortable, the room itself was huge, loved that. The front desk staff was very helpful and knowledgeable.
Comment from Hotel Management
6-Feb-2016 by Banff Management, Hotel Management
Dear Barb, Thank you for taking the time to write this great review. We are pleased to know you enjoyed your stay with us, especially the helpful service delivered by the team. It is always our objective to exceed our guests expectation and rewarding to receive positive feedback. Once again, thank you for choosing the Delta Banff Royal Canadian Lodge. Sincerely, Suzanne Gittens General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Toronto

Posted 27-Jan-2016
Friendly staff, peaceful pool & hot but. My only complaint would be small rooms. It was a close walk to town which was nice. Overall pretty good stay.
Comment from Hotel Management
28-Jan-2016 by Delta Banff Management, Hotel Management
Dear Tracy, Thank you for taking the time to write this great review. We are pleased to know you enjoyed your stay with us especially the friendly service delivered by the team. Your feedback is very important as it helps us to continually improve our service. Once again, thank you for your time and we hope to welcome you back to the Delta Banff Royal Canadian Lodge in the near future. Sincerely, Suzanne Gittens General Manager
3 out of 5
Recommended
for Everyone
by A verified traveller from M

Cozy and close to the village

Posted 23-Jan-2016
Nice room, fire place, pool, hot tub. Good experience.
Comment from Hotel Management
25-Jan-2016 by Delta Banff Management, Hotel Management
Dear Mandolin, Thank you for taking the time to write this review. We are pleased to know you enjoyed the hotel and the facilities and it was an overall good experience. I am hoping with a rating of 3 that we did not miss any opportunities during your stay that you did not outline in your comments. Once again, thank you for the positive feedback. Sincerely, Suzanne Gittens General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from calgary ab

Posted 18-Jan-2016
Pros: Everything
Cons: I did not find anything that needed to be improved
Location: The location was great The main avenue was a ten minute walk and it was great There's shopping and restaurants and bars just ten minute walk
The hotel was perfect The room was great and the staff was extremely nice and helpful
Comment from Hotel Management
20-Jan-2016 by Delta Banff Management, Hotel Management
Dear Guest, Thank you for taking the time to write this great review. We are delighted to know you enjoyed your stay with us, especially the helpful service delivered by our team. It is always rewarding to know when we have exceeded our guests expectations and I will be sure to share your fantastic feedback with the team. Once again, thank you for choosing the Delta Banff Royal Canadian Lodge. Sincerely, Suzanne Gittens General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from toronto

great location....the service was INCREDIBLE..

Posted 15-Jan-2016
Pros: SERVICE
Cons: ROOMS A LITTLE DATED
Location: LOCATION A PERFECT 5 MIN WALK INTO THE MAIN AREA.
SERVICE SERVICE SERVICE. THE FRONT STAFF...WAITERS AND BELL MAN WAS EXCELLENT. GOOD FOOD IN AT THE BAR
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 14-Jan-2016
Loved staying here. It was close to the main shops, the staff were lovely and the room was perfect.
3 out of 5
Recommended
for Everyone
by A verified traveller from San Juan

An affordable place during the first week of year

Posted 14-Jan-2016
Pros: Indoor parking and restaurant
Cons: It was a slow season, but for next time maybe have something in the lobby like homemade cookies (we are use to this in other hotels).
Location: Very nice and quiet location. Far from the town activities. Still there is place close to the hotel. Gas station, supermarket.
Nice hotel, friendly but rookie staff in a very slow time of the winter season. The best thing of the hotel is the indoor parking. Also, the indoor hot tub, although it was very very hot for our taste. Also, something not properly advertise is the breakfast in the Evergreen Restaurant. Excellent. We went twice and we wanted to try other restaurants in the area. Not needed. An excellent place just downstairs. The rooms are very big, clean and quiet. Slept like a baby. During the first days the Wifi (free internet) kind of had a problem, but it was resolved.
4 out of 5
Recommended
for Everyone
by A verified traveller

Hotel mit Patina

Posted 8-Jan-2016
Ich war 3Nächte im Delta und habe nach dem Check-in ein Zimmerupgrade vorgenommen. Die Standardzimmer sind eher klein und dunkel mit einen grossen Holzschrank in dem der Fernseher untergebracht ist. Der Service im Hotel ist ausgezeichnet und die Mitarbeiter sind stets zuvokommend und hilfsbereit. Die gesamte Einrichtung und Ausstattung ist bereits älter, aber gut gepflegt. Der Spa- und Poolbereich ist eher klein und entspricht nicht dem Standard, den man zB. in den Alpen bekommt. Insgesamt ist das Hotel ok, aber weit davon entfernt exklusiv oder eine Lodge zu sein.
3 out of 5
by A verified traveller

Posted 7-Jan-2016
Overall the check-in and out experience was good and hassle-free with friendly staff. The staff cleaned my car windows but I wish they would pay more attention to the cleanliness of their rooms. Our junior suite was dusty and walls were stained with dirt - thats the only bad thing I have to say for this experience.
Comment from Hotel Management
9-Jan-2016 by Delta Banff Management, Hotel Management
Dear Guest, Thank you for taking the time to write this review. We are pleased to know you enjoyed the friendly service delivered by the team. Allow me to take this opportunity to apologize for the cleanliness of your room. The housekeeping team is always very diligent in maintaining a high standard of cleanliness which has been recognized countless times by our guests. Therefore it is very disappointing we not achieve this during your stay. Please be assured this has been discussed among the team. Once again, thank you for your feedback and for choosing the Delta Banff Royal Canadian Lodge. Sincerely, Suzanne Gittens General Manager