6/10 Okay
Karl , UK
Aug 16, 2014
Liked: Cleanliness, property conditions & facilities, room comfort
Good location and value
We stayed in a two bedroom condo which was clean with everything you needed for a family once we got in to the property. The check in process is to visit another holiday complex near the condo's. Unfortunately we booked with expedia and they did not make this clear so we had to call back to the UK to get details. They did supply a local number but there was just an answer service on this number. We even visited a local business who were very helpful and called the number but could never get an answer. The property once you did get in was great. Clean and very well equipped with secure parking. Again lack of info let the company down. When you went to use the hot tub on the top floor you had to use a stairwell which you did not get a key to so were then locked in the stairwell ! A resident let us out and explained you have to go to the basement where the parking is and then take the elevator to your level, not the best system if you have just got out a hot tub ! After we left the we realised we had left something behind and called the number given by reception but again only got the answer service and they never returned any calls. Would stay again now we know the process as the room was great but the service lets it down.