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Reviews of Buffalo Mountain Lodge

3.5 out of 5
Buffalo Mountain Lodge
700 Tunnel Mountain Road, Banff, AB

Reviews

8.8

Excellent

Rating 10 - Excellent. 695 out of 1110 reviews" "
Rating 8 - Good. 257 out of 1110 reviews" "
Rating 6 - Okay. 88 out of 1110 reviews" "
Rating 4 - Poor. 43 out of 1110 reviews" "
Rating 2 - Terrible. 27 out of 1110 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Montathar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very pleased with the staff and the newly upgraded King room. The process from start to finish was smooth. They upgraded our room when they knew it was our anniversary and also checked in several times to see if we needed anything. Highly recommend this place for your next stay in Banff. Thank you for a memorable weekend
Stayed 1 night in Apr 2024

10/10 Excellent

Emma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Easy access to Banff if required. Regular bus service into town to save on parking. Staff were great at check-in and in the restaurant. Food is amazing in there and the cocktails aren’t bad either wink!
Stayed 2 nights in Apr 2024

10/10 Excellent

Leanne

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy room, beautiful property in a beautiful area.
Stayed 2 nights in Apr 2024

10/10 Excellent

Ruel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room I stayed in had been upgraded
Stayed 1 night in Apr 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property loved the coffee in the lobby and rooms!
Stayed 2 nights in Apr 2024

8/10 Good

Rob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms, lovely restaurant. Great value
Stayed 1 night in Apr 2024

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay and great staff
Stayed 10 nights in Apr 2024

10/10 Excellent

MIKE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is Banffs best kept secret. Amazing vibe and incredible restaurant!! And a hot tub :)
Stayed 1 night in Apr 2024

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place. The staff was friendly and efficient. Food at The Prow was excellent and we ate there several times for breakfast and dinner. No complaints about our stay. Truly all of the staff we encountered were great! Thank you from Louisiana.
Stayed 8 nights in Mar 2024

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that it was away from town and more situated in the mountains. The fireplaces in the room were exactly what we wanted. And it was so awesome not to have to pay for firewood. They provided kindling and firewood for us whenever necessary
Stayed 2 nights in Apr 2024

10/10 Excellent

Timothy William

Travelled with partner
Liked: Amenities
We loved our stay! The wood burning fireplace in each room and the hot tub were amazing! The restaurant was very very nice and our server was the perfect touch of class
Stayed 5 nights in Apr 2024

10/10 Excellent

Lyndsay

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning property!
Stayed 1 night in Apr 2024

8/10 Good

Karen Frances

Liked: Cleanliness
Stayed 3 nights in Mar 2024

10/10 Excellent

Chantelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing! Definitely plan on staying again
Stayed 2 nights in Mar 2024

6/10 Okay

Jeff

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Overall it was ok, just nothing to write home about. Restaurant was a bad experience just like the time before. Went early for breakfast yet two days in a row the ran out of menu items. Server never came to check on us, his coworker did once. We paid the bill to her and then went leave. Our original server comes running after us with a bill. Figure it out. Lastly, the front desk staff calls saying there is a gift for us (marketing scheme) and that the staff is bringing it to the room right away. Having dinner plans elsewhere, we advised them to come directly to our room or not at all. Miscommunication between staff. As we are getting to our vehicle to leave (after waiting 20 minutes), we see a staff member hurrying past our room only to hit the run desk and hurry back. We had to leave in order to make our reservation time. Just a lack of direction and attention from the staff. Poor service or poor training....or both.
Stayed 3 nights in Mar 2024

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved having a fire in our room, and the hot tub with fireplace was awesome. We weren’t sure if it would be open so you may want to make it clear that it is open year round on your website.
Stayed 1 night in Mar 2024

10/10 Excellent

zachary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, delicious restaurant and very helpful staff.
Stayed 2 nights in Mar 2024

10/10 Excellent

richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern Rustic
Stayed 1 night in Mar 2024

10/10 Excellent

Carly Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, lovely large room and friendly helpful staff. The restaurant is quality!
Stayed 1 night in Mar 2024

10/10 Excellent

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and lovely room. Linked restaurant had delicious local food which we tea enjoyed.
Stayed 2 nights in Mar 2024

10/10 Excellent

Anson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Shannon

Travelled with family
Love the closeness to tunnel mountain hike and the bus stop. Love the amenities like fireplace and jacuzzi. The staff is incredibly friendly and so helpful.
Stayed 7 nights in Mar 2024

10/10 Excellent

Hayden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed in dozens of places in Banff over the decades and this might be my favourite. Beautiful room and view, easy access, check in and parking and the hot tub was great. Will definitely be coming back!
Stayed 3 nights in Mar 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy room: clean, quiet, with modern rustic touches. Easy parking and access to downtown Banff. Would stay again.
Stayed 2 nights in Mar 2024

2/10 Terrible

Edward

Liked: Property conditions & facilities
Disliked: Staff & service
I had a great birthday celebration with my family at Buffalo Mountain Lodge, located in Banff, which I booked through Expedia. Thankfully, I received a $25 credit as a gift from Expedia, and I intended to use it after dining at the restaurant inside the lodge. However, for some reason, it took over 40 minutes to process the payment, causing significant inconvenience. With the hope that the lodge's counter staff or system, which made the received gift feel less valuable, will improve, I am leaving this feedback.

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay, very quaint and cozy!
Stayed 3 nights in Mar 2024

10/10 Excellent

Tausha

Liked: Cleanliness, staff & service, amenities
Beautiful property with easy access to town. Staff was friendly.
Stayed 4 nights in Mar 2024

10/10 Excellent

Paxton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Lucinda

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

sheila

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

8/10 Good

Paul

Great property, Good Value
Stayed 6 nights in Mar 2024

10/10 Excellent

Mallory

Stayed 2 nights in Mar 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
I will be definitely looking forward to coming back <3
Stayed 2 nights in Mar 2024

8/10 Good

gertruida

Travelled with partner
Liked: Amenities
Fireplaces are always lovely
Stayed 2 nights in Mar 2024

10/10 Excellent

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere. Lovely welcome and birthday treats in the room. The hottub and robes are a lovely benefit, and the restaurant on site is a convenient and lovely spot. We chose this location for the VIP benefit and it was honoured.
Stayed 1 night in Mar 2024

8/10 Good

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have to say how quiet the rooms where and how great the staff was. We came during a heavy snow fall and the outside staff was great at removing the snow around our vehicles and sidewalks.
Stayed 1 night in Feb 2024

10/10 Excellent

Lindsey Allison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great helpful staff. Very clean room. Parking is a bit tight on weekends due to volume but nothing that was problematic.
Stayed 4 nights in Mar 2024

10/10 Excellent

Hyun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Janlyn

Liked: Staff & service
We had a lovely stay.
Stayed 2 nights in Feb 2024

8/10 Good

Ana, Calgary

Stayed 1 night in Mar 2024

10/10 Excellent

Gina

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay here! The room was great and offered lots of space for all of our snow gear. The lobby was cozy and cute. And we were right near the hot tub which was perfect! We’d definitely stay here again!
Stayed 5 nights in Feb 2024

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved how friendly all the staff members were. During are stay it snowed a lot and there was lot of staff out making sure the snow was removed from the pathways as well as where we parked.
Stayed 2 nights in Feb 2024

10/10 Excellent

craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Feb 2024

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with our stay. Will be back!
Stayed 4 nights in Feb 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Timothy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location relative to Sunshine and Lake Louise, minutes from Banff center, fantastic service, lodge and restaurant. Rooms and hot tub are okay.
Stayed 7 nights in Feb 2024

10/10 Excellent

Mayra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love everything about this hotel.
Stayed 1 night in Feb 2024

10/10 Excellent

Stacey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I loved this place. I got experiences like never before. I liked the bathroom it was my favourite part of my room. I used the fireplace every night. I will be back for sure.
Stayed 4 nights in Feb 2024