Nothing but kindness and super helpful service we got. From Mariela on the phone, then Patricia and Dan getting us a room with amazing view to enjoy and Elmer helping us enjoy the many adventures Banff offers . Always smiley and friendly, including cleaning crew. Feta, spinach, olive Pizza at Carlito's, sooo good, we ate it twice. Ryan at Carlitos Pizzaria, also kind and friendly. We had an amazing stay and we will be back during the summer.