Front of property

Reviews of Banff Inn

3 out of 5
Banff Inn
501 Banff Ave, Banff, AB

Reviews

9.0

Wonderful

Rating 10 - Excellent. 608 out of 1025 reviews" "
Rating 8 - Good. 305 out of 1025 reviews" "
Rating 6 - Okay. 69 out of 1025 reviews" "
Rating 4 - Poor. 20 out of 1025 reviews" "
Rating 2 - Terrible. 23 out of 1025 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Devin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is getting a little older but still decently maintained. Staff was great. No issues there for price point well worth it
Stayed 2 nights in Mar 2024

10/10 Excellent

Lukas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booker last minute for a fair price
Stayed 1 night in Mar 2024

10/10 Excellent

Manny

Liked: Cleanliness, staff & service, property conditions & facilities
On the main road
Stayed 1 night in Mar 2024

10/10 Excellent

Kerstin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay!
Stayed 1 night in Mar 2024

10/10 Excellent

Mickenzie

Stayed 1 night in Mar 2024

10/10 Excellent

Tia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and updated. The staff were very helpful and friendly.
Stayed 1 night in Mar 2024

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean rooms and facilities. Will stay again.
Stayed 1 night in Mar 2024

10/10 Excellent

Lynn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay - thank you!
Stayed 1 night in Mar 2024

10/10 Excellent

Kyla

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay
Stayed 1 night in Mar 2024

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, clean facility. Small but clean hot tub, steam room and sauna. A bit of a walk from the main part of downtown but still doable.
Stayed 1 night in Mar 2024

10/10 Excellent

Jeffery

Liked: Cleanliness
Stayed 2 nights in Mar 2024

6/10 Okay

Christine

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
We visited Banff the weekend of March 1st. On February 29th there was a terrible snow storm that closed the highway between Calgary and Banff due to a 75 car pileup. We called to see if we could cancel our reservation the following day but were told they required 72 hours notice. They went on to say that people were still getting through and we would lose our money for both nights of our stay if we decided not to come. We asked if maybe we could reschedule but were again told no. Based on their response, we decided to go rather than lose our money. The roads were ice covered and in terrible condition and just after the park gate was a complete whiteout. Luckily we did make it but we would never stay at this property again. The greed is unbelievable.
Stayed 2 nights in Mar 2024

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful weekend at Banff Inn. We really enjoyed the spa, with a hot tub, steam room and sauna. The front desk was a pleasure to deal with.
Stayed 2 nights in Mar 2024

10/10 Excellent

Nelisiwe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Gordon L

The room was clean, staff were competent and friendly.
Stayed 1 night in Mar 2024

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Iqbalpreet

Stayed 1 night in Mar 2024

8/10 Good

Bradley

Steam room was very nice! Sauna never did get hot enough to enjoy. Underground parking was available during my stay… and appreciated.
Stayed 1 night in Feb 2024

10/10 Excellent

Christian Kieth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love to stay here it’s super clean
Stayed 1 night in Feb 2024

6/10 Okay

Aaron

Stayed 2 nights in Feb 2024

6/10 Okay

Stacey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel, we were here for a midweek stay right after a long weekend and parking and the hot tub were very quiet. The pizza place onsite has great pizza! Our only complaint was the beds were very hard.
Stayed 3 nights in Feb 2024

10/10 Excellent

Ken V

Stayed 1 night in Feb 2024

10/10 Excellent

Miguelina

Stayed 1 night in Feb 2024

6/10 Okay

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hot tub area is really nice. Also had a sauna and steam room. Underground secure parking is nice. The room is pretty bare bones though. Bed a litttle lumpy, heater is loud, bathroom quite small.
Stayed 1 night in Feb 2024

10/10 Excellent

Clare

Stayed 1 night in Feb 2024

6/10 Okay

Martin

Liked: Cleanliness
Stayed 1 night in Feb 2024

8/10 Good

wade

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

4/10 Poor

Avery

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I liked the view
Stayed 1 night in Feb 2024

10/10 Excellent

Blaine

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Yenny

Travelled with family
Liked: Cleanliness, amenities
It was great to stay at your hotel, amazing experience ☺️
Stayed 1 night in Feb 2024

10/10 Excellent

Harvie

Liked: Staff & service, property conditions & facilities
We are treated very well and kindly by Elmer. We didn't think we would be able to take the bus to our Banff excursion, but since we arrived at our check-in time so late, he made sure to reserve us a shuttle bus. I sincerely appreciate this man. We'll return for our upcoming trip to Banff and Banff Inn Lodge is my favorite to stay. 😊
Stayed 1 night in Feb 2024

10/10 Excellent

Nicolas

Stayed 1 night in Feb 2024

8/10 Good

Cameron

Liked: Cleanliness, amenities, property conditions & facilities
Pricy for what it actually is. Ive said in other hotel's in the banff area that offer superior faculties.
Stayed 1 night in Feb 2024

10/10 Excellent

Carmen

Excellence to stay for a couple of days- nice hot tub area. The kitchens are really just a mini fridge and tiny microwave w no counter space at all.
Stayed 1 night in Jan 2024

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Exceeded expectations. Suprisingly quiet. Shower pressure was stronger than home. Strongly considered staying longer.
Stayed 2 nights in Jan 2024

10/10 Excellent

Cheryll D.

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Richard

Liked: Property conditions & facilities
Great stay! Reno looking awesome!
Stayed 1 night in Jan 2024

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Judi

Travelled with family
Liked: Amenities
Banff Inn is a great hotel to stay when you are in Banff It is reasonably priced, clean, quiet and beds were comfortable We didn’t use the amenities this trip the hotels has a restaurant with limited hours that looked nice. We had a gourmet breakfast at the Juniper hotel across the highway. There is about a 5 block walk to the main shopping, restaurants in Banff
Stayed 2 nights in Jan 2024

10/10 Excellent

Drew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, great location, and friendly staff!
Stayed 3 nights in Dec 2023

10/10 Excellent

Min

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable environment. The service is also very good. I will choose here next time.
Stayed 2 nights in Dec 2023

4/10 Poor

Joel D

Travelled with family
Liked: Staff & service
Disliked: Amenities
Hot tub was not working Parking is for compact only. Parked on street Small SUV no way Room was very tight with beds. No room for socialization. 2 chairs. Tiny table but sleeps 6? Charged extra for 5th person in a sleeps 6 room. No extra towels, coffee or provisions provided for the charge. The value for the price was not as expected. Photos on web are misleading. It’s very small. Location is great. Many other better options in area.
Stayed 1 night in Dec 2023

10/10 Excellent

Tomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and walking distance to everything,
Stayed 1 night in Dec 2023

8/10 Good

carol-anne

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Amenities
Appreciated the spacious loft room, cpuld have been a bit cleaner. Overall satisfied.
Stayed 2 nights in Dec 2023

10/10 Excellent

Nathalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, super kind and friendly
Nothing but kindness and super helpful service we got. From Mariela on the phone, then Patricia and Dan getting us a room with amazing view to enjoy and Elmer helping us enjoy the many adventures Banff offers . Always smiley and friendly, including cleaning crew. Feta, spinach, olive Pizza at Carlito's, sooo good, we ate it twice. Ryan at Carlitos Pizzaria, also kind and friendly. We had an amazing stay and we will be back during the summer.
View from our balcony
Side view from our balcony
Balcony view at night
Stayed 3 nights in Dec 2023

10/10 Excellent

Rajdeep

Stayed 1 night in Dec 2023

8/10 Good

Kevin

Stayed 1 night in Dec 2023

8/10 Good

Tom

Stayed 3 nights in Dec 2023

10/10 Excellent

Adi

Stayed 2 nights in Dec 2023