6/10 Okay
Beverly
Travelled with family
Mar 18, 2024
Liked: Cleanliness, amenities
Douglas Fir lost our Reservation "in the Computer". I get that mistakes happen, but the person working the front desk was total jerk about it. At the least you could apologize for it, but the guy was angry like it was my fault that this happened. It took us 25 minutes to check in. Also, the Murphy bed in room 400 is dangerously broken. Only one side has springs and it does not keep the bed up very well. It almost came crashing down on my daughter's head! Very dangerous because the bed is very heavy. We ended up leaving the murphy bed down the whole time so that it would not hurt someone while they were walking past. It's too bad because everything else was fine.
Beverly
Stayed 1 night in Mar 2024