Tennis court

Reviews of Banff Rocky Mountain Resort

3 out of 5
Banff Rocky Mountain Resort
1029 Banff Ave, Banff, AB

Reviews

7.8

Good

Rating 10 - Excellent. 681 out of 1745 reviews" "
Rating 8 - Good. 516 out of 1745 reviews" "
Rating 6 - Okay. 272 out of 1745 reviews" "
Rating 4 - Poor. 178 out of 1745 reviews" "
Rating 2 - Terrible. 98 out of 1745 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rebecca, Edmonton

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Loved that our unit was 2 story with 2 bathrooms. Love that there was 2 hot tubs (one inside and one outside) and a pool. The staff was welcoming to us and our children.
Stayed 1 night in Mar 2024
Response from GM on Mar 28, 2024
We are so happy to hear that your stay was so wonderful!

8/10 Good

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was beautifully renovated clean and comfy beds. Layout of the room was a little different and kids couldn't see tv very well from the one bed but we made it work. Loved pool and hot tubs but some broken tiles need to be fixed. Loved that they had pool noodles and stuff for kiddos! Staff were amazing my son's stuffed shark got misplaced while room was being cleaned and day 3 we came back to find it back! They all went above and beyond to find it for him.
Stayed 3 nights in Mar 2024
Response from GM on Mar 28, 2024
We are happy that your son's stuffy was located. Thank you for the great comments.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 28, 2024
Thank you for the perfect review!

4/10 Poor

Crystal

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Sofa bed mattress was dirty, lots of cigarette butts on property, very noisy.
Stayed 1 night in Mar 2024
Response from GM on Mar 28, 2024
We are sorry that your stay was marred by these issues.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The resort was great!
Stayed 3 nights in Mar 2024

10/10 Excellent

Trina, Saskatoon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super attentive staff, very friendly and helpful. Great pool and outdoor hot tub area. Beautiful location. Spacious and clean rooms. Restaurant service and food was fantastic.
Stayed 2 nights in Mar 2024

6/10 Okay

Omie

Liked: Cleanliness, staff & service, property conditions & facilities
The property is a lil bit old
Stayed 6 nights in Mar 2024
Response from GM on Mar 28, 2024
Thank you for the review.

8/10 Good

Eliahu

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice property, the service is so so, zero flexibility for Expedia costumers regarding the room location and same regarding late check out
Stayed 2 nights in Mar 2024
Response from GM on Mar 28, 2024
Thank you for the review. Late checkouts are offered freely unless the room is needed for a same day, arriving guest. Expedia has no bearing on this.

10/10 Excellent

HONG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice property
Stayed 2 nights in Mar 2024

8/10 Good

Brenna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great recreational facility's
Stayed 1 night in Mar 2024
Response from GM on Mar 28, 2024
We are glad that you were able to use the resort's facilities.

6/10 Okay

Camille

Disliked: Cleanliness
Stayed 2 nights in Mar 2024

4/10 Poor

Megan

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was friendly and kind. Frustrated with the accommodation. Bathroom was dirty. We moved rooms. Reviews said the resort rooms were renovated, ours was not. Warning you can hear all footsteps if you are on the bottom level. Will not stay here again.
Stayed 2 nights in Mar 2024
Response from GM on Mar 28, 2024
I am happy to hear that the staff was friendly. Please accept my apologies for the issues that you encountered during this stay.

6/10 Okay

shivaun

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
We have stayed here many times and really enjoy it. It’s getting a bit run down but nothing problematic, just not too fancy. The staff are wonderful, they promptly attended to the few issues we had with our suite.
Stayed 2 nights in Mar 2024

10/10 Excellent

Dhyey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is amazing. Location is amazing. No complains 👍
Stayed 1 night in Mar 2024
Response from GM on Mar 28, 2024
We love to hear the word "amazing". Thank you for taking the time to send this wonderful review.

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful quiet place to stay in banff if you dont want to be near the busy main street. The indoor pool and hot tub were very nice and large size. There were outdoor hot tubs, which appeared to be well enjoyed by many guests, and large enough for quite a few people. I would stay here again.
Stayed 2 nights in Mar 2024

8/10 Good

Brenna

Liked: Cleanliness, staff & service, amenities
Recreational facility
Stayed 2 nights in Mar 2024

10/10 Excellent

Tatjana

Liked: Cleanliness, staff & service, property conditions & facilities
Great place, highly recommend
Stayed 1 night in Mar 2024

6/10 Okay

Terra

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from GM on Mar 28, 2024
Thank you for the review.

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was moderately worried that this place might not be great given how inexpensive it was for a two bedroom suite. While it could probably use a bit of love, I can easily say that it exceeded expectations and we'd absolutely stay here again. The pools were clean, plenty of towels - amazing after a day of skiing! The showers were also clean and had plenty of hot water. We used the coffee pot and a few dishes but didn't put the kitchen to use, although it was very nice and in great condition. The staff were very friendly and thorough - made the whole process of check in/out very easy. We didn't want to be in the middle of town, preferring the quiet instead. BRMR is a few minutes drive from downtown - perfect for us!
Stayed 3 nights in Mar 2024

8/10 Good

wei

Travelled with family
Liked: Cleanliness, staff & service, amenities
Shuttle could be better if it’s round more often like every hour?? Pass way and parking area is very muddy. We enjoyed the fireplace!
Stayed 1 night in Mar 2024
Response from GM on Mar 28, 2024
We are sorry to hear that the grounds were in the "spring like" condition during your stay.

8/10 Good

Kea

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Rooms could be cleaner, but the staff are friendly and the property is beautiful and quiet. The free shuttle to lake Louise was great.
Stayed 3 nights in Mar 2024

2/10 Terrible

Ewa

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
I didn’t like crumpled curtains in my room.
Stayed 1 night in Mar 2024

4/10 Poor

Jason

The booking had me pay for the last night when we had a late night flight so Expedia made me pay for an extra night for no reason. By the time I realized it it was past the modification date that expedia would accept. I cant trust expedia anymore unless you come back with a way to re-eburse me for the night I could not use. This system error and lack of capability to correct errors that are from expedia will not see me use expedia anymore.
Stayed 7 nights in Mar 2024
Response from GM on Mar 19, 2024
We are sorry to hear about this issue with Expedia and disappointed that it affected your review here.

10/10 Excellent

Tsetan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024

6/10 Okay

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very friendly and readily available staff. Facilities are unfortunately near to run down, would need lots of work to revamp. Everything is functional however. The bed mattress was good, which counts for a lot. Obviously remote from the city town centre. Good option if looking to keep things budget tight, after all you’re probably here for skiing.
Stayed 4 nights in Mar 2024

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Terence

Travelled with partner
Disliked: Cleanliness, amenities
Stayed 2 nights in Mar 2024

6/10 Okay

George

Liked: Staff & service
Disliked: Cleanliness
The staff helped with our requests
Stayed 3 nights in Mar 2024

8/10 Good

Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value. The room was super clean, modern and spacious. Easy parking, lovely lobby and dining room.
Stayed 1 night in Mar 2024
Response from GM on Mar 28, 2024
We are happy to hear the everything went great. We hope to see you again soon!

10/10 Excellent

Daniel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024

6/10 Okay

Spencer

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The room was fine. Parking was a severe problem. There wasn't a single parking stall or place to park our vehicle on the property when we returned in the evening. Others vehicles were already parked inappropriately making drop-off access to unit very inconvenient. I would not stay here again until the resort resolves the issue.
Stayed 1 night in Mar 2024

10/10 Excellent

Rorry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time there. Shuttle driver went above and beyond for us!
Stayed 1 night in Mar 2024
Response from GM on Mar 15, 2024
Thank you for the great comments. I will pass them on to Dan, the shuttle driver.

10/10 Excellent

Carissa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the rooms! Very friendly staff
Stayed 2 nights in Mar 2024
Response from GM on Mar 15, 2024
Thank you for the great comments! I will pass them on to the team.

6/10 Okay

Robert, Edmonton AB

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Miscommunication between front desk and cleaning staff (a box was not ticked) meant only one of our two rooms was ready when we arrived. Waited an hour for second room when there was really no need. Walkways very icy. Guests above noisy as the floors are poorly constructed. Have stayed here four times. This will be the last.
Stayed 1 night in Mar 2024
Response from GM on Mar 17, 2024
Thank you for your review. We checked your 1st room in when you arrived and your second room was ready before the guaranteed 4pm check-in time. We had other rooms ready but wanted to keep your two room together.

10/10 Excellent

krista

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Missing hair dryer, coffee maker didn't work, and our door is very sticky and hard to open and close. Otherwise room is perfect and staff have been very friendly
Stayed 1 night in Mar 2024
Response from GM on Mar 14, 2024
Thank you for the great review. I will have those things addressed immediately.

6/10 Okay

Philippe Richard, Verdun

Liked: Cleanliness
Disliked: Property conditions & facilities
The property is far away from town and it is not advertised this way.
Stayed 5 nights in Mar 2024
Response from GM on Mar 14, 2024
We nestled in the woods about a 5 minute drive from the townsite. We do offer a complimentary shuttle to the townsite and the Lake Louise Ski shuttle stops right at our front door.

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good cost efficient option. Room was clean. Paths outside are cleared for walking. Parking wasn’t great in the evening but you can park at the lodge and walk across no problem. Room itself was outdated. And really creaky and hard to sleep in if you have people above you. So if you’re a light sleeper like me get the upper room. Bathroom has some small holes in the walls and caulk smeared. Doesn’t look the best but it was clean and everything worked well. Kitchen has all you need to cook for yourself if you wanna save some money on eating out. Staff is very friendly and responsive. Locker room and pool area was ok one day and a total mess the next with dirty towels everywhere and no clean ones available. Overall a good place on a budget although I wish I knew how creaky it was and that most of the rooms are not part of the actual lodge. 7/10
Stayed 4 nights in Mar 2024

10/10 Excellent

Dwight

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parking was easy. The room was nice and big with high ceilings and nice smart work. The outdoor hot tub was amazing. It was a short drive to Banff.
Stayed 2 nights in Mar 2024

10/10 Excellent

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was so clean and the room was stocked with everything we needed. Our kids had a great time at the pool, it was warm and had good hours. We were surprised that there was so many sport amenities and ski racks right at our door.
Stayed 1 night in Mar 2024

8/10 Good

Kathryn

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

6/10 Okay

Alyssa

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 10, 2024
Thank you for your review.

2/10 Terrible

Wanda

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from GM on Mar 10, 2024
We are sorry to hear that you did not enjoy your stay.

8/10 Good

Chi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 10, 2024
Thank you for the great review. We hope to see you again soon.

8/10 Good

Justin

Liked: Staff & service
Stayed 3 nights in Mar 2024

8/10 Good

Tracey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amenities are wonderful; large gym, pool and both indoor and outdoor hot tubs. Spacious 2 bedroom room with a large kitchen. Fan in the upstairs bathroom was noisy and front door was really sticky.overall would definitely recommend
Stayed 2 nights in Mar 2024

6/10 Okay

Cheryl

Stayed 1 night in Mar 2024
Response from GD on Mar 28, 2024
Thank you for your review!

6/10 Okay

Zach

Stayed 10 nights in Feb 2024
Response from GM on Mar 28, 2024
Thank you for leaving a review.

2/10 Terrible

Corrinna

Travelled with family, Travelled with family and small children, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was not what I booked
Stayed 3 nights in Mar 2024

8/10 Good

Megan

Stayed for one night with 3 young kids. We had the 2 bedroom wolf condo. Loved the amount of space for us and the wood burning fireplace! The staff were all efficient and helpful. I would say the pool areas could have been cleaner and better kept as well as the room. There were some little holes in the walls, questionable stuff on the ceiling, found a used bandaid on the floor…just some more attention to cleanliness is needed but still an enjoyable stay.
Stayed 1 night in Mar 2024