Dear Mr. Mohd Safwan Zaki,We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,SiswantoRoom Division Manager

Bapak / Ibu yang terhormat,Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Novotel Bandung. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif.Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami.Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya.Hormat kami,SiswantoRoom Division Manager

Dear Mr. Stephen,Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies.Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences.I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us.We are looking forward to welcoming you again at Novotel. Please do not hesitate to contact me during your next visit.Sincerely,SiswantoRoom Division Manager

Dear Mr. Norman, Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Siswanto Room Division Manager

Dear Mr. Ari,Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies.Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences.I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us.We are looking forward to welcoming you again at Novotel. Please do not hesitate to contact me during your next visit.Sincerely,SiswantoRoom Division Manager

Dear Mr. / Mrs., Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Siswanto Room Division Manager

Dear Shawn, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Dear Sani, Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Siswanto Room Division Manager

Dear Felicia, Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Siswanto Room Division Manager

Dear Valuable Guest, We very much appreciate your kind rating regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Siswanto Room Division Manager

Dear Valuable Guest, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arief Maulana General Manager

Dear Mr. Shaharudin, We very much appreciate your perfect ratings 10/10 regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arief Maulana General Manager

Dear Valuable Guest, We very much appreciate your review regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arief Maulana General Manager

Dear Ng, We very much appreciate your kind review regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your review with our team and I am sorry that your experience regarding breakfast did not meet your expectations, please allow me to express my sincerest apologies. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arief Maulana General Manager

Dear Valuable Guest, We very much appreciate your kind review regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your review with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arief Maulana General Manager

Dear NR, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arief Maulana General Manager

Dear Mr. Pradeepkumar, We very much appreciate your review regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team and especially to Ms. Fuji. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arief Maulana General Manager

Dear Haziman, We very much appreciate your kind rating regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arief Maulana General Manager

Dear Sudarsono, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arief Maulana General Manager

Dear Kam Ying, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arief Maulana General Manager

Dear Mr Eric, Thank you for giving your time to give us a feedback regarding your stay. We glad that you had enjoyed your stay and we hope we can welcome you back very soon. Sincerely, Indra Hendrayana Asst. Front Office Manager

Dear Mr Sie/Madam, Thank you for giving your time to give us a feedback regarding your stay. We glad that you had enjoyed your stay and we hope we can welcome you back with better service. Sincerely, Indra Hendrayana Asst. Front Office Manager

Dear Mr. Andy Tan, Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Arief Maulana General Manager

Dear Mr. Adzuhri, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arief Maulana General Manager

Dear Valuable Guest, We very much appreciate your rating regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arief Maulana General Manager

Dear Valuable Guest, Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Regards, Arief Maulana - General Manager

Dear Valuable guest, Thank you for your rating. Hope to serve you better in your future visits to Novotel Bandung. Sincerely Yours Arief Maulana General Manager

Dear valuable guest, Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Arief Maulana General Manager

Dear Our Valued Guest, Warmest greeting from Novotel Bandung! Really happy to know you had enjoyed your stay with us. Providing an exceptional service and making sure your stay perfect is the most important aim for us and it is absolutely our pleasure to know that we did it successfully. Thank you again and we definitely look for your next visit. Sincerely, Arief Maulana General Manager

Dear Ina, We very much appreciate your comments regarding your stay at the Novotel Bandung. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Arief Maulana General Manager

Dear valuable guest Thank you for taking the time to tell us about your experience at the Novotel Bandung. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Arief Maulana General Manager

Dear our valued guest, Warm greeting from Novotel Bandung! We greatly appreciate your review! Providing an exceptional service and making sure your stay is perfect is our singularly the most important aim for us. And it is absolutely our most pleasure to know that we did it successfully. Thank you again and we definitely look for your next visit. Sincerely Yours Arief Maulana General Manager

Dear Valuable Guest, Thank you for your kind contribution in giving us your positive feedback, and also an almost perfect score. It is a great pleasure to receive any kind of feedback from one of our valued. Thank you for the positive comments. I will share your kind messages into our team members. So, it will be more motivated them to do the extra miles for our guests. Once again, thank you for your kind review. Hope the next one will be more pleasant than the previous one. Warmest Regards, Arief Maulana General Manager

Dear Valuable Guest, Thank you for your rating. Hope to serve you better in your future visits to Novotel Bandung. Sincerely Yours Arief Maulana General Manager

Dear Valuable Guest, Thank you for taking your time to rate and review our property. Please accept our sincere apologize, that your stay was not able to meet your expectation. Your feedback is well appreciated and has been carefully noted for our future improvement. I hope there will be a chance to welcome you back in the future. Thank you. Kind Regard, Arief Maulana General Manager

Dear Valued Guest, Warm greeting from Novotel Bandung! We greatly appreciate your review! Providing an exceptional service and making sure your stay is perfect is our singularly the most important aim for us. And it is absolutely our most pleasure to know that we did it successfully. Thank you again and we definitely look for your next visit. Sincerely Yours Arief Maulana General Manager

Dear Anonymous, Warm greeting from Novotel Bandung! We greatly appreciate your review! Providing an exceptional service and making sure your stay is perfect is our singularly the most important aim for us. And it is absolutely our most pleasure to know that we did it successfully. Thank you again and we definitely look for your next visit. Sincerely Yours Arief Maulana General Manager

Dear Peng Cheau Patrick, Thank you for choosing Novotel Bandung and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments for improvement to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Sincerely, Arief Maulana General Manager

Dear Anonymous , Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Arief Maulana General Manager

Dear Victor, Greetings from Novotel Bandung! Thank you for your review, we are delighted to read that you had a great experience and that we are happy to know that our staffs were able to make you feel welcomed and valued. Again we truly value your feedback and thank you for having chosen our hotel during your recent visit to Bandung. Look forward to welcome you back for a better experience. Regards, Arief Maulana General Manager

Dear Valued Guest, Greetings from Novotel Bandung! Thank you for your review, we are delighted to read that you had a great experience and that we are happy to know that our staffs were able to make you feel welcomed and valued. Again we truly value your feedback and thank you for having chosen our hotel during your recent visit to Bandung. Look forward to welcome you back for a better experience. Regards, Arief Maulana General Manager

Dear Valued Guest, Warm greeting from Novotel Bandung! We greatly appreciate your review! Providing an exceptional service and making sure your stay is perfect is our singularly the most important aim for us. And it is absolutely our most pleasure to know that we did it successfully. Thank you again and we definitely look for your next visit. Sincerely Yours Arief Maulana General Manager

Dear Valuable Guest, Thank you for your comments and ratings to our hotel. Hope to serve you better in your future visits to Novotel Bandung. Sincerely Yours Arief Maulana General Manager

Dear Anonymous , Greeting from Novotel Bandung! Thank you for your great review! We are thrilled to read that you were happy and satisfied with your stay with us, it is our great pleasure to know that you were fully satisfied with service and facilities provided by our team. Guest satisfaction is our passion therefore your feedback has been well shared to entire team to encourage all of us to always provide best service quality. Thank you again and we could not wait too long till we provide you an even better experience in the near future. Best regards, Arief Maulana General Manager

Dear Anonymous, Thank you for your contribution in giving us a perfect score 5/5. We look forward for your next visit and another great comment for Novotel Bandung in very near future. Regards Arief Maulana General Manager

Dear Jin Tiong, Warm greetings from Novotel Bandung! Thank you for taking your valued time to share your feedback with us. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Arief Maulana General Manager

Dear Kwek , Greeting from Novotel Bandung! Thank you for your great review! We are thrilled to read that you were happy and satisfied with your stay with us, it is our great pleasure to know that you were fully satisfied with service and facilities provided by our team. I'm sorry to read that you found your stay less than satisfactory due to you waited 15 minutes for the scramble egg. I greatly appreciate your feedback and it will be shared with our team to deliver an exceptional service in the future Thank you again and we could not wait too long till we provide you an even better experience in the near future. Best regards, Arief Maulana General Manager