Title: Amerald Resort Hotel Desaru - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=33117635&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Amerald Resort Hotel Desaru Fuel your adventure with a delicious breakfast then dive into fun in the sun at this family-friendly resort. ## Photo gallery for Amerald Resort Hotel Desaru ![Exterior - Amerald Resort Hotel Desaru (Bandar Penawar)](https://images.trvl-media.com/lodging/34000000/33120000/33117700/33117635/77b1079e.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Reception - Amerald Resort Hotel Desaru (Bandar Penawar)](https://images.trvl-media.com/lodging/34000000/33120000/33117700/33117635/d9605fc2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Twin Room - Amerald Resort Hotel Desaru (Bandar Penawar)](https://images.trvl-media.com/lodging/34000000/33120000/33117700/33117635/224037f2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool, sun loungers - Amerald Resort Hotel Desaru (Bandar Penawar)](https://images.trvl-media.com/lodging/34000000/33120000/33117700/33117635/32acb063.jpg?impolicy=resizecrop&rw=297&ra=fit) ![2 restaurants, breakfast, lunch, dinner served; international cuisine - Amerald Resort Hotel Desaru (Bandar Penawar)](https://images.trvl-media.com/lodging/34000000/33120000/33117700/33117635/bf40edd7.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located near Desaru Ostrich Farm, Amerald Resort Hotel Desaru offers an exciting family retreat. Enjoy continental breakfast, explore the playground and arcade/game room or relax at the outdoor pool with sun loungers. The gym is perfect for staying active while hiking/biking adventures await nearby. ## Reviews 8.0 Very good ## Popular amenities - On private beach - Pool - Breakfast included - Parking included - Free WiFi - Restaurant ## Room options ### Check availability for these dates Tonight [Jan. 7 - Jan. 8](https://www.expedia.ca/Hotel-Search?startDate=2026-01-07&endDate=2026-01-08&selected=33117635&PinnedHotelID=33117635&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-07&endDate=2026-01-08&selected=33117635&PinnedHotelID=33117635&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 8 - Jan. 9](https://www.expedia.ca/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=33117635&PinnedHotelID=33117635&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=33117635&PinnedHotelID=33117635&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 9 - Jan. 11](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=33117635&PinnedHotelID=33117635&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=33117635&PinnedHotelID=33117635&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 16 - Jan. 18](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=33117635&PinnedHotelID=33117635&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-18&selected=33117635&PinnedHotelID=33117635&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed Showing 13 of 13 rooms ### View all photos for Deluxe Twin Room ![Deluxe Twin Room](https://images.trvl-media.com/lodging/34000000/33120000/33117700/33117635/224037f2.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin Room 8.0 Very good 1 review ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available LED TV Blackout drapes/curtains Bathrobes Private bathroom - 344 sq ft - Sleeps 2 - 2 Twin Beds ### View all photos for Deluxe King Room ![Deluxe King Room ](https://images.trvl-media.com/lodging/34000000/33120000/33117700/33117635/7bef76f9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe King Room ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available LED TV Blackout drapes/curtains Bathrobes Private bathroom - 344 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Grand Deluxe King ![Grand Deluxe King](https://images.trvl-media.com/lodging/34000000/33120000/33117700/33117635/dfd87c8c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Deluxe King ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available LED TV Blackout drapes/curtains Bathrobes Private bathroom - 667 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Superior Twin Room ![Superior Twin Room](https://images.trvl-media.com/lodging/34000000/33120000/33117700/33117635/b491269f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Twin Room ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available LED TV Blackout drapes/curtains Bathrobes Private bathroom - 344 sq ft - Sleeps 2 - 2 Twin Beds ### View all photos for Superior King Room ![Superior King Room ](https://images.trvl-media.com/lodging/34000000/33120000/33117700/33117635/54648eab.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior King Room ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available LED TV Blackout drapes/curtains Bathrobes Private bathroom - 344 sq ft - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Family Room ![In-room safe, desk, laptop workspace, blackout drapes](https://images.trvl-media.com/lodging/34000000/33120000/33117700/33117635/ac923908.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Family Room ### Highlights Balcony Soundproofed Air conditioning Connecting rooms available LED TV Blackout drapes/curtains Bathrobes Private bathroom - 344 sq ft - Sleeps 3 - 1 King Bed and 1 Large Twin Bed ### View all photos for Deluxe Family Room With Partial Sea View ![In-room safe, desk, laptop workspace, blackout drapes](https://images.trvl-media.com/lodging/34000000/33120000/33117700/33117635/697d0ebc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Family Room With Partial Sea View - Sleeps 3 ### View all photos for Deluxe King Room with Sea View ![In-room safe, desk, laptop workspace, blackout drapes](https://images.trvl-media.com/lodging/34000000/33120000/33117700/33117635/608d254c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe King Room with Sea View - Sleeps 2 ### View all photos for Deluxe Twin Room With Sea View ![In-room safe, desk, laptop workspace, blackout drapes](https://images.trvl-media.com/lodging/34000000/33120000/33117700/33117635/697d0ebc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin Room With Sea View - Sleeps 2 ### View all photos for Grand Deluxe King Room with Sea View ![In-room safe, desk, laptop workspace, blackout drapes](https://images.trvl-media.com/lodging/34000000/33120000/33117700/33117635/3e872fcb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Grand Deluxe King Room with Sea View - Sleeps 2 ### View all photos for Superior King Room ![In-room safe, desk, laptop workspace, blackout drapes](https://images.trvl-media.com/lodging/34000000/33120000/33117700/33117635/c2d187ce.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior King Room - Sleeps 2 ### Superior Twin Room - Sleeps 2 ### Family Room - Sleeps 3 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FBandar-Penawar-Hotels-Amerald-Resort-Hotel-Desaru.h33117635.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FBandar-Penawar-Hotels-Amerald-Resort-Hotel-Desaru.h33117635.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C1.40518%2C104.27238&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=vZ8k19e6NBnn-5WJnEoQJUqbw3U=) Lot 1231 Jalan Kg. Punggal - Desaru, Sungai Renggit, Bandar Penawar, Johor, 81600 #### What's nearby - Bukit Punggai \- 4 min drive \- 4.5 km - Bukit Setajam \- 4 min drive \- 6.0 km - The ELS Club Desaru Coast - Ocean Course \- 16 min drive \- 21.6 km - Desaru Coast Adventure Waterpark \- 17 min drive \- 22.3 km - Desaru Beach \- 18 min drive \- 23.8 km #### Getting around - Senai International Airport (JHB) - 70 min drive #### Restaurants - ‪Nasi Ayam 769 - ‬13 min drive - ‪宏锦咖啡 - ‬12 min drive - ‪Super Lobster Restaurant 龍皇海鮮樓 - ‬10 min drive - ‪Nasi Arab Dir Kabana - ‬12 min drive - ‪Kedai Makan Asam Pedas Mak Kiah - ‬3 min walk ## About this property ### Amerald Resort Hotel Desaru Family-friendly hotel near Desaru Coast Adventure Waterpark Take advantage of free continental breakfast, a playground, and an arcade/game room at Amerald Resort Hotel Desaru. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. Enjoy the gym, as well as activities like hiking/biking. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi. Other perks at this hotel include: - An outdoor pool and a children's pool, along with sun loungers - Free self parking - Limo/town car service, bike rentals, and express check-out - Express check-in, a children's club (surcharge), and concierge services Room features All 251 rooms have comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches like free WiFi and safes. More conveniences in all rooms include: - Free tea bags/instant coffee and electric kettles - Bathrooms with hydromassage showers and bidets - 42-inch LED TVs with satellite channels - Wardrobes/closets, balconies, and daily housekeeping ## Similar properties ![Outdoor pool, open 7:00 AM to 10:00 PM, sun loungers](https://images.trvl-media.com/lodging/19000000/18590000/18589300/18589255/f5fb40a5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Tiara Desaru Residences Bandar Penawar - On private beach - Pool - Kids pool - Free WiFi 6.0 93 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-21&endDate=2026-01-22&selected=18589255&PinnedHotelID=18589255&HadPinnedHotel=true®ionId=-1&adults=2) ![Water park](https://images.trvl-media.com/lodging/6000000/5360000/5358800/5358739/1a6b093c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Lotus Desaru Beach Resort Bandar Penawar - Pool - Spa - Kids pool - Waterslide 7.4 Good 725 reviews CA $101 CA $113 total includes taxes & fees Jan 14 - 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Parking included - Free WiFi 6.0 2 reviews CA $107 CA $119 total includes taxes & fees Jan 8 - Jan 9 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-08&endDate=2026-01-09&selected=112654553&PinnedHotelID=112654553&HadPinnedHotel=true®ionId=-1&adults=2) ![Apartment, Balcony, City View | Living area](https://images.trvl-media.com/lodging/113000000/112270000/112268000/112267990/dbb383f6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Tiara Desaru By Antlerzone Bandar Penawar - Pool - Parking included - Free WiFi - Laundry CA $48 CA $82 total includes taxes & fees Jan 14 - Jan 15 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=112267990&PinnedHotelID=112267990&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, free cabanas, pool umbrellas](https://images.trvl-media.com/lodging/39000000/38900000/38894600/38894568/09b2cdb4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Anantara Desaru Coast Resort & Villas Bandar Penawar - Pool - Breakfast included - Spa - Kids pool 8.4 Very good 49 reviews CA $536 CA $582 total includes taxes & fees Jan 14 - Jan 15 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-14&endDate=2026-01-15&selected=38894568&PinnedHotelID=38894568&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - 24-hour roundtrip airport shuttle on request for a surcharge - Ferry terminal shuttle (surcharge) - Theme park shuttle (surcharge) - Limo/town car service - Free self parking on site - Limited onsite self parking ### Food and drink - Free continental breakfast available daily 7:00 AM to 11:00 AM - 2 restaurants - A bar/lounge - Couples/private dining - Snack bar/deli ### Restaurants on site - Amerald SeafoodRestaurant - Friendship Bar - Ruby Coffee House ### Things to do - Arcade/game room - Bicycle rentals - Children's club - Children's pool - Gym - Hiking/biking trails - Outdoor pool - Playground ### Family friendly - Arcade/game room - Children's club (surcharge) - Children's games - Children's pool - Children's toys - Outdoor pool - Playground - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk - Vending machine - Water dispenser ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Proposal/romance packages - Wedding services ### Business services - 11,840 square feet of conference space - 6 meeting rooms ### Outdoors - On a private beach - Pool loungers ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Bathroom emergency pull cord - Elevator - Grab bar near toilet - Low-height counter and sink - Raised toilet seat - Wheelchair accessibility - Wheelchair accessible (may have limitations) - Wheelchair-accessible path to elevator ### More - 1 building - 9 floors - Ballroom - Banquet hall - Built in 2018 - Designated smoking areas - Reception hall ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Bathrobes - Bidet - Free toiletries - Hair dryer - Hydromassage showerhead - Private bathroom - Shampoo - Shower - Slippers - Soap - Toilet paper - Towels provided ### Entertainment - 42-inch LED TV with cable/satellite channels ### Food and drink - Coffee/tea maker - Electric kettle - Free bottled water - Limited room service - Tea bags/instant coffee ### More - Air conditioning - Connecting rooms available - Desk - Iron/ironing board - Laptop workspace - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: 6:00 AM Early check-in subject to availability Early check-in is available for a fee Late check-in subject to availability Express check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged Express check-out available ### Special check-in instructions This property offers transfers from the ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools Deposit is payable by bank transfer and is due within 7 days of booking the reservation. ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Cash deposit: MYR 100.00 per stay We have included all charges provided to us by the property. ### Optional extras - Airport shuttle fee: MYR 300 per vehicle (one-way) - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Parties and events are allowed on site Safety features at this property include a smoke detector This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation A car is recommended for transportation to and from this property Children under 11 years old are not allowed in the swimming pool without adult supervision ### Property is also known as amerald resort hotel Bandar Penawar amerald Bandar Penawar amerald Amerald Desaru Bandar Penawar Amerald Resort Hotel Desaru Hotel Amerald Resort Hotel Desaru Bandar Penawar Amerald Resort Hotel Desaru Hotel Bandar Penawar ## Frequently asked questions ### Does Amerald Resort Hotel Desaru have a pool? ### Is Amerald Resort Hotel Desaru pet-friendly? ### How much is parking? ### What time is check-in at Amerald Resort Hotel Desaru? ### What time is check-out at Amerald Resort Hotel Desaru? ### Does Amerald Resort Hotel Desaru provide a shuttle to the airport? ### Where is Amerald Resort Hotel Desaru located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Amerald Resort Hotel Desaru Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.2 Cleanliness ### 7.8 Location ### 8.2 Staff & service ### 7.6 Eco-friendliness ### 8.0 Property conditions & facilities 10 - Excellent 44 8 - Good 42 6 - Okay 20 4 - Poor 8 2 - Terrible 4 ## Reviews ### 10/10 Excellent #### Ana Hafizah Nov 4, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Short Vacation With Love Love the nature of seaside and beach views. ##### Ana Hafizah Stayed 1 night in Aug 2024 ### 6/10 Okay #### jimmykea Sep 28, 2025 Disliked: Room comfort Pool small. Breakfast is normal. ##### jimmykea Stayed 1 night in Sep 2025 ### 6/10 Okay #### Norasilah M Apr 15, 2024 Disliked: Property conditions & facilities I think it can be improved, no wifi connection all the way during my stay there. The room cleanliness can be improved, and the breakfast food also can be improved. Overall hotel area to be improved ##### Norasilah M Stayed 3 nights in Apr 2024 ### 6/10 Okay #### Lit Phen May 26, 2023 Liked: Staff & service Disliked: Property conditions & facilities Very limited option for vegetarian. ##### Lit Phen Stayed 4 nights in May 2023 ### 8/10 Good #### Andy Jun 22, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Kilometers of beautiful beach all to yourself. Telco companies seems to have not reach that part of Desaru yet, very weak ##### Andy Stayed 2 nights in Jun 2022 ### 6/10 Okay #### Ummi Apr 17, 2022 Liked: Staff & service, amenities, property conditions & facilities Disliked: Cleanliness Good place to rest after had a long week work. Im staying for 2days 1 night, love to upgrading bedroom to seaview. Really relaxing. Enjoying Ramadhan buffet with family. Buffet a bit dissapoint bcause not many choice. For the bedroom not clean very well. So many dust on the table and floor (got cockroach eggs too) its very dangerous for those have a baby. Your staff have to check cleanliness before guest check in. And also no wifi coverage. Pls upgrade your hotel more better. ##### Ummi Stayed 1 night in Apr 2022 ### 6/10 Okay #### Visvanathan Dec 21, 2021 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Friendly and helpful front desk staff. The breakfast was awful. I think the management needs to seriously improve in this area.... Housekeeping needs to improve..., Just some leftover rubbish in the balcony Otherwise it was ok. ##### Visvanathan Stayed 1 night in Dec 2021 ### 4/10 Poor #### NOR FAIZAH Dec 20, 2021 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Stay in 3Days2Night Toilet bit smelly Cannot get breakfast foods not enough Very very poor WIFI Hope will improve soon. ##### NOR FAIZAH Stayed 2 nights in Dec 2021 ### 6/10 Okay #### Soo Kyung Nov 7, 2021 #### 가족단위 사람 너무 많음 조용히 쉬러 갔는데 다들 가족단위로 떼거지로 와서 정신 사나워서 종일 객실에만 있었음. 비치도 사람들 득실거려서 안가고 아침도 걸렀음. ##### Soo Kyung Stayed 1 night in Nov 2021 ### 6/10 Okay #### Verified traveller Dec 29, 2020 Liked: Cleanliness, property conditions & facilities, room comfort Overall it is was good but the hotel house keeping should improve their efficiency. e.g. They forgot to provide towel until we request. Secondly, we went in the room but the room was not ready. It was the miscommunication between the house keeping and front desk. And, the breakfast is really not so good. We hope hotel will improve it. ##### Verified traveller Stayed 1 night in Dec 2020 ### 8/10 Good #### Leong Sze Sep 15, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### safe fair efficiency & safe ##### Leong Sze Stayed 1 night in Sep 2020 ### 10/10 Excellent #### Leong Sze Aug 30, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### ice Nice ##### Leong Sze Stayed 1 night in Aug 2020 ### 4/10 Poor #### Verified traveller Aug 23, 2020 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Staff & service VERY BAD experience. 1\. Came to check in with a congested lobby. Families with elderly, children and pregnant ladies unattended for 5HOURS, given no explanation or whatsover. All of the receptionist went missing and we were all left in a mystery. At this unprecedented time, the management definitely paid NO REGARDS to the SOP! 2\. NO PROPER details of the actual waiting time and rooms available left people mad and bewildered! Children are now crying all over the place. People are screaming all over the place, restless. 3\. After 5 HOURS, we learnt that NO QUARRELS, NO ROOM. 4\. The rooms were all left uncleaned and that resulted in the delay. It makes no sense to have us wait 5 hours JUST TO CLEAN YOUR ROOMS that we have paid earlier! If you have no Manpower then, outsource. Communicate and explain nicely to customers. 5\. Guess what, we had to check out at 12pm, despite checking in 5 hours later. Very unpleasant indeed. No refunds or any compensations made. The room itself is good. The view from room is beautiful but we are mad with the management services. Despite the check in, the extra towel we request for have stain on one out of three. The slippers in the room is lacking of one for twin room. The breakfast choice is limited. ##### Verified traveller Stayed 1 night in Aug 2020 ### 4/10 Poor #### AK Mar 11, 2020 Disliked: Property conditions & facilities I stay for business trip, 1st room aircond not cool even put 17 Degre. Today i stay again room number 228 water heater not function, room not proper housekeeping & aircond filter not change. I hope management hotel look this comment. Thanks. ##### AK Stayed 1 night in Mar 2020 ### 8/10 Good #### Verified traveller Jan 31, 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I have no tv signal when its raining . Please do smthng bout it . Other than that , all aces ! ##### Verified traveller Stayed 1 night in Jan 2020 ### 4/10 Poor #### Verified traveller Jan 28, 2020 Liked: Cleanliness, staff & service The hotel was nice and pretty. The rooms was cozy. Except that one of the rooms I booked didn't have a cooling air conditioning. It was just blowing air. One huge disappointment was breakfast. I booked rooms with breakfast, but me and my family couldn't have any. I understand it was a peak period, Chinese New Year holiday, but what I do not understand was that the hotel did not prepare itself to handle the high influx of guests staying in the hotel. There were not enough tables, the utensils were no where to be seen, and to top it of, empty buffet sets. And this was when I came down from my room at 8am (breakfast was served at 7-11 am). My family and I had to go out of the hotel to get breakfast elsewhere. But I do wanna give compliments when it's due. I'm grateful to the front office manager for being very accommodating, and polite, to all my requests during my stay. ##### Verified traveller Stayed 1 night in Jan 2020 ### 2/10 Terrible #### Verified traveller Jan 27, 2020 Liked: Cleanliness Disliked: Staff & service, amenities, property conditions & facilities Nice room, near beach. But bad customer service, terrible breakfast preparation, not prepare for peak season, food & utensils not enough, most of guest put drinks in a bowl coz no glass anymore, even drinks also didnt topup. Go & buy own drink @ vending machines nearby. lousy & inexperience cafe staff, ##### Verified traveller Stayed 1 night in Jan 2020 ### 10/10 Excellent #### Verified traveller Jan 10, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Amazing ##### Verified traveller Stayed 2 nights in Dec 2019 ### 8/10 Good #### Stanley Dec 30, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The stay was pleasant one. But this location is isolated by itself, a distant away from the main Desaru attraction. If you want to get away from city life and crowd, this place is recommended. ##### Stanley Stayed 1 night in Dec 2019 ### 10/10 Excellent #### NORAZURI Dec 18, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### sangat berbaloi hotel super cantik dan selesa ##### NORAZURI Stayed 1 night in Dec 2019 ### 2/10 Terrible #### hwa chong Dec 16, 2019 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Poor WiFi and too fast go to city no electricity Poor hotel no have electricity when heavy rainy electric break down and hotel management need all guest move to new hotel is 0 star hotel. Give us twin bed room but we booked king bed room we need top up money to king bed.bad breakfast no have foods to choose all Finnish no top up foods we only drink water and only 1 waiter to clean table.Poor WiFi all days no working. waste my 3day2night trip.this hotel is Poor poor poor. No have next times again. ##### hwa chong Stayed 2 nights in Dec 2019 ### 10/10 Excellent #### CHANDRA, Singapore Dec 9, 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice Sea-view ##### CHANDRA Stayed 2 nights in Dec 2019 ### 8/10 Good #### Verified traveller Nov 27, 2019 Liked: Cleanliness, staff & service Location of property is good- very close to the beach and view from rooftop is breathtaking. Staff is also friendly and helpful. The room aircon switches off automatically every time you open the balcony door and this is very annoying! The beach was not clean when we were there. ##### Verified traveller Stayed 1 night in Nov 2019 ### 6/10 Okay #### Zie Nov 26, 2019 Liked: Cleanliness Disliked: Amenities Far from.everything and the actual world. Hotel is standing alone in nowhere! No activies, bad wifi and signal extremely bad. Loss contact from the world. ##### Zie Stayed 2 nights in Nov 2019 ### 8/10 Good #### Sentero, Kuala Lumpur Nov 20, 2019 Liked: Cleanliness, amenities, property conditions & facilities Quiet and new hotel ##### Sentero Stayed 1 night in Nov 2019 ## Expedia's Latest Trends ### Hotels > [HOTEL TAVINOS Asakusa](https://www.expedia.ca/Tokyo-Hotels-Hotel-Tavinos-Asakusa.h44018791.Hotel-Information) > > [Kings Inn Near The Falls](https://www.expedia.ca/Niagara-Falls-Hotels-Kings-Inn-Near-The-Falls.h1097480.Hotel-Information) > > [Great Canadian Casino Resort Toronto](https://www.expedia.ca/Toronto-Hotels-Great-Canadian-Casino-Resort-Toronto.h94900038.Hotel-Information) > > [Family 3 Bedroom Ocean Villa By Wyndham Grand Cancun](https://www.expedia.ca/Cancun-Hotels-Family-3-Bedroom-Ocean-Villa-By-Omni.h11454603.Hotel-Information) > > [Grandium Hotel Prague](https://www.expedia.ca/Prague-Hotels-Grandium-Hotel-Prague.h1350119.Hotel-Information) > > [Hotels in Squamish](https://www.expedia.ca/Squamish-Hotels.d57377.Travel-Guide-Hotels) > > [Holiday Inn Austin -Town Lake by IHG](https://www.expedia.ca/Austin-Hotels-Holiday-Inn-Austin-Town-Lake.h9618.Hotel-Information) > > [Hotels in Key West](https://www.expedia.ca/Key-West-Hotels.d1187.Travel-Guide-Hotels) > > [Ca' di Dio - VRetreats, SLH Collection](https://www.expedia.ca/Venice-Hotels-Ca-Di-Dio.h59877452.Hotel-Information) > > [Park Inn by Radisson Meriton Conference & Spa Hotel Tallinn](https://www.expedia.ca/Tallinn-Hotels-Park-Inn-By-Radisson-Meriton-Conference-Spa-Hotel-Tallinn.h2513929.Hotel-Information) > > [Bahama Bay Resort](https://www.expedia.ca/Orlando-Hotels-Bahama-Bay-Resort.h1056615.Hotel-Information) ### Flights > [Flights from Calgary (YYC) to San Jose (SJC)](https://www.expedia.ca/lp/flights/yyc/sjc/calgary-to-san-jose) > > [Flights from Winnipeg (YWG) to Miami (MIA)](https://www.expedia.ca/lp/flights/ywg/mia/winnipeg-to-miami) > > [Flights from Richmond (YVR) to Spata-Artemida (ATH)](https://www.expedia.ca/lp/flights/yvr/ath/vancouver-to-athens) > > [Flights from Mississauga (YYZ) to Orlando (MCO)](https://www.expedia.ca/lp/flights/yyz/mco/toronto-to-orlando) > > [Flights from st johns intl airport](https://www.expedia.ca/lp/airports/yyt/flights-from-st-johns-intl-airport) > > [Flights from Mississauga (YYZ) to Fresno (FAT)](https://www.expedia.ca/lp/flights/yyz/fat/toronto-to-fresno) > > [Flights from Buffalo (BUF) to Myrtle Beach (MYR)](https://www.expedia.ca/lp/flights/buf/myr/buffalo-to-myrtle-beach) > > [Flights from Winnipeg (YWG) to Mumbai (BOM)](https://www.expedia.ca/lp/flights/ywg/bom/winnipeg-to-mumbai) > > [Flights from Richmond (YVR) to Dorval (YUL)](https://www.expedia.ca/lp/flights/yvr/yul/vancouver-to-montreal) > > [Flights from Toronto, ON (YYZ-Pearson Intl.) to Tokyo (TYO-All Airports)](https://www.expedia.ca/lp/flights/yyz/tyo/toronto-to-tokyo) ### Activities ### Packages > [Comox Vacations](https://www.expedia.ca/Comox.d4052.Destination-Travel-Guides)