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Reviews of Sheraton Lampung Hotel

4 out of 5
Sheraton Lampung Hotel
Jalan Wolter Monginsidi No 175, Bandar Lampung, Lampung

Reviews

7.8

Good

Rating 10 - Excellent. 16 out of 52 reviews" "
Rating 8 - Good. 22 out of 52 reviews" "
Rating 6 - Okay. 9 out of 52 reviews" "
Rating 4 - Poor. 2 out of 52 reviews" "
Rating 2 - Terrible. 3 out of 52 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

ARJUN SUNDARSINGH

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and a great Property.
Response from Benedictus Jodie on Feb 6, 2023
Dear Arjun Sundarningsih,Warmest Greeting from Sheraton Lampung Hotel.We are delighted to know you got pleasant experience, impressed by our staff service and facilities during your stay with us. We appreciate your positive feedback during your stay and hopefully we remain you and your family's destination for vacation in the future.We are looking forward to welcome you back for another pleasant experience anytime soon.Best Regards,Benedictus JodieGeneral Manager

4/10 Poor

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old property and the room is smelly. I have asked to change the room twice which was the renovated one but even the renovated one was still bad
Stayed 2 nights in Mar 2021
Response from Jodie on Mar 29, 2021
Dear Valued Guest, Greetings from Sheraton Lampung Hotel, We thank you for the time you have taken to provide us with valuable comments. Hopefully we remain your and your family's main destination for a vacation in the future. I deeply sorry for the unexpected happened during your stay with us. We will assure when you coming back again to us and prepared your room accordingly. Should you have anything to assist, please do not hesitate to contact us. Regards, Benedictus Jodie General Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great on swimming pool, shower splash thru the lower gap on the glass door makes puddles is n the bathroom.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019

6/10 Okay

Gary

Disliked: Staff & service, room comfort
Not Sheraton standards
The price you will pay will be very cheap. However in all but name this is not a Sheraton. Do not expect high standards. The bathroom is old and dated and the bed has seen better days. Aircon is all but broken. However, the building overall is quite well maintained. Service is very hit and miss especially in the restaurant. The place is not terrible - lower your expectations to a 2 star level and you will probably be quite happy.
Stayed 3 nights in Nov 2018

6/10 Okay

Agustinus edi

3.5/5
Stayed 2 nights in Oct 2018

10/10 Excellent

C, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was a great night stop over for our trip home. Staff were very friendly and helpful, room was as advertised, hot shower and soft beds were wonderful. Pool pavilion area at night looked spectacular.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
A comfortable and pleasant hotel. Rooms are away from the road and quiet. Spacious and clean rooms. Service is prompt and good. In house restaurant food is mediocre only.
Stayed 3 nights in Aug 2018

2/10 Terrible

ash, australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was a very large blood stain on the bed skirt when we arrived. Whe has to ask the staff to change it. We also ordered room service and asked for no capsicum on one of the pizza. When it arrived with capsicum on the pizza the staff tried to argue it was paprika (it definitely was not) and the prices are exuberant for what you are given. The food was average at best. Will not be staying here again and has certainly given us terrible expectations of Sheraton as a company.
Stayed 1 night in Aug 2018

4/10 Poor

August

Liked: Cleanliness
Stayed 2 nights in Jun 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in May 2018

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities
Nice hotel older and currently being renovated
Renovations make access difficult and uncomfortable lobby not air conditioned No lifts to floor 3 Hotel charges are all 5 star prices but service and facilities 2-3 star. I would recommend guests choose other hotels until sheraton returns to its original quality and service standards Rooms that are open are still good but general hotel facilities lacking

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Friendly Staff... Hospitable Hotel...
The staff was very friendly... It make the stay a very pleasant one... Will definitely stay there again next time...

6/10 Okay

MUHAMAD NOOR, putrajaya

Liked: Cleanliness
Disliked: Staff & service
fair
ok.. but hotel didnt provide transport to go there... no breakfast provide through this booking..

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favorite place to stay in Lampung!
Staff members are always kind and warm. They even know your name. Great pool area. Gym and some rooms have had a bit of water damage over the years but nothing too major. I always enjoy staying at this property when in Lampung. The place has a cozy feel to it.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good. Will come again
Good Staff. Will come again. Big space. Good for kids

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
nice hotel and the staff are very friendly and helpful. rooms are tidy but old and in need of a tickle up. not sure if garlic goes with peanuts at the bar though but thats a personal opinion

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff!
Nice stay and great friendly service. Located a bit away from the main town area so a fair walk to restuarants. Nice pool and breakfast. Very helpful staff.

8/10 Good

Andrew, Tasmania

Liked: Staff & service, property conditions & facilities, room comfort
Exceptional staff.
Great staff who are very friendly and helpful. Nice pool and grounds. Food is ok but not great. Classic older Indo style hotel with character showing a bit of age.

8/10 Good

Tommy, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
The staffs service was excellent. Price is good.Will stay there when I am in Lampung.

10/10 Excellent

adi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ann, Australia - WA - Regional WA

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Outstanding; Value: Fantastic; Service: Outstanding; Cleanliness: Spotless; Easy run to airport

2/10 Terrible

Michael, Jakarta

Disliked: Cleanliness, staff & service, room comfort
I will NOT stay there again!
I decided to stay at this Hotel for a 3 day trip to get out of Jakarta. My stay at this Hotel was not a good experience. Here are the small things: The restaurant was out of natural mineral water so I had to purchase the expensive sparkling water. My food order took 45 minutes to come out every time. The smell of burning trash filled my hotel room in the mornings. The water temperature in the shower varied often and it flooded the bathroom floor. But those issues didn't really bother me, as I am an easy going guy. What bothered me was using their car service. The driver dropped me off late and told me to give him the payment. The next morning the front desk asked me for the same payment. Well the driver lied and said I never paid him. Instead of the front desk taking my side, they made me debate with him in the lobby. This is after using the same car service for 3 days and me paying them generously. Next time I will try Novotel, which I should of done in the first place. Lesson learned!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Christian, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable hotel
It's a very nice stay at the hotel. Very confortable room and good service. And it's centrally located in Lampung

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best place for a family stay in Lampaung
We had a room that opened on to the pool and had a wonderful stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old but charming hotel
Rooms at Sheraton does look old and need a bit of an update but you can't beat the comfiness and the homey feeling of it. Gardens and swimming pool is beautiful! Service is excellent!

10/10 Excellent

manie, Malay's Home, West Bengal 721151, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice
Next time i will come to your hotel i like your hotel very much.I have manay friends at there. THANK YOU

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My first stayed at Sheraton Hotel Bandar Lampung
Over all we are satisfied
Stayed 1 night in Oct 2023
Response from Benedictus Jodie on Nov 27, 2023
Dear Elizabeth,Warmest greetings from Sheraton Lampung Hotel.We thank you for the time you have taken to provide us with valuable feedback. We are happy to hear that you are satisfied staying with us at Sheraton Lampung Hotel. Thank you again, we look forward to seeing you on a future visit.Best regards,

10/10 Excellent

Hironobu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
リラックス
夕食ビュッフェが無いのが残念だったがそれ以外は非常に良かった。
Stayed 1 night in Nov 2022
Response from Rendi on Nov 14, 2022
Dear Hironobu,Warmest greeting from Sheraton Lampung HotelOn behalf of the entire hotel team, I want to thank you for your perfect rating and positive feedback regarding your visit at Sheraton Lampung Hotel.We are glad to know you feel satisfied with our friendly staffs. At the same time, we would like to inform you that our dinner buffet is not available every day, but we have special promotion "Chill & Dine "All You Can Eat Dinner on every Friday at Pandan Wangi Restaurant Terrace starting at 18.00 till 22.00.Should you require further assistance and information, please don't hesitate to communicate to us.We hope to welcome you again soon.Best Regards,RendiMarketing Communication ExecutiveSheraton Lampung Hotel

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Super vriendelijk personeel
Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
i was upgrade from the garden view to the pool view regarding my requested that i was take my mom whose senior age cant to walk long away. even though the property is old but seem well manage. the part i dislike is : some not good smell in the toilet because the the exhaust fans look doesn't exist
Stayed 1 night in Feb 2019

8/10 Good

bakhit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

JaWon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Disliked: Cleanliness
Local deluxe
Friendly staff

8/10 Good

M ILHAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

RUDY, Jakarta

Liked: Cleanliness, staff & service, room comfort
Ok
Puas, tidurnya nya nyenyak tanpa kebisingan

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good!

8/10 Good

Vigo, Jakarta

Liked: Cleanliness, property conditions & facilities, room comfort
Liburan yang menyenangkan
Liburan kami terasa menyenangkan. Fasilitas kolam renang sangat menyenangkan untuk anak2. Kondisi kamar cukup bersih dan nyaman. Wifi juga tersedia di dalam kamar.

6/10 Okay

Anjas, Jakarta

Liked: Cleanliness, property conditions & facilities, room comfort
Kamar bersih,staf ramah,fasilitas kolam renang bgs
Check in nya agak lama. Lampu dikamar mandi (ruang shower) mati.

8/10 Good

Truedee, Jkt

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel Bagus dengan fasilitas kolam renang yg bagus
Menginap di hotel ini bersama keluarga dan anak kecil yang kedua kali selalu menyenangkan, karena fasilitas yang bagus terutama kolam renang yang besar serta koneksi internet yang bagus. secara umum memuaskan, hanya saja karena waktu itu kami datang di peak season, maka kami harus menunggu lebih dari satu jam mulai jam 14.00 sampai jam 15.30 untuk mendapatkan kunci kamar

8/10 Good

mama jobey, lampung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Akhir Pekan Menyenangkan
Suasana Hotel nyaman, Kolam Renang yang sangan bersih juga staf hotel yang ramah membuat akhir pekan kami sekeluarga menyenangkan. Anak-anak saya juga bisa bermain games di internet hotel yang disediakan di lobby dan dibantu oleh staff yang ada.

8/10 Good

Ｈｉｇｅｊｕｎ, 横浜

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
くつろげるホテル
プールのある中庭は眺めが良く外に海はないが、プールに居ても部屋に居てものんびりできる感じが良い。 フィットネスルームでは30分ぐらいのレッスンが毎日あるようでそういうのも事前に分かっていれば使えたかもしれない。レストランのローカルフードの食事は結構質が高く楽しめた。 ショッピング街には遠いので車がないと身動きが取れない。レンタカーを使うのは地元の人の運転マナーが悪いので心配。タクシーを使わなくてはいけない。タクシー代は一日借り切りで（ホテル手配で）8000円程度。空港からホテルまでは1200～1500円程度。この程度のインフォーメーションは事前に欲しかったが、なかったのが残念。

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience
Kamar/hotel bersih, layanan baik, fasilitas hotel cukup lengkap, lokasi hotel tenang, harga promo cukup baik.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
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