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Reviews of Onomo Hotel Bamako

4 out of 5
Onomo Hotel Bamako
Quartier du Fleuve, Between roads 308-305, Bamako

Reviews

7.4

Good

Rating 10 - Excellent. 16 out of 68 reviews" "
Rating 8 - Good. 31 out of 68 reviews" "
Rating 6 - Okay. 11 out of 68 reviews" "
Rating 4 - Poor. 3 out of 68 reviews" "
Rating 2 - Terrible. 7 out of 68 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Lamoussa

Liked: Staff & service
Disliked: Amenities
Safety and Transportation
Stayed 1 night in Nov 2023

4/10 Poor

Emmanuel, Isolo Lagos

Liked: Staff & service
The staff are excellent and ready to help, but the hotel facilities are generally old and may need refurbishment.
Stayed 6 nights in Nov 2023
Response from Jean Bosco Dembele : General Manager on Nov 28, 2023
Dear valued guest Emanuel, We thank you for your interet in ONOMO Bamako and for your stay. Thank you for your comment that will help us improve our quality of service. For your next memorable stays we have already started the rooms' renovation and very soon in one week we will start the renovation of the Restaurant. We hope to see you next time with a special reovated product for your best stay.

2/10 Terrible

Joelle

Stayed 3 nights in Aug 2023
Response from Dembele Jean Bosco : General Manager on Sep 25, 2023
Bonjour Joelle, Nous vous remercions pour l’intérêt porté à ONOMO et merci pour votre séjour. Vu cette note attribuée, nous vous présentons nos humbles excuses pour les désagréments. Mais afin de mieux comprendre et nous améliorer, veuillez si possible nous donner les détails de votre séjour. Dans l'attente de vous accueillir à nous pour un meilleur séjour, recevez nos respectueuses considérations.

10/10 Excellent

Rocco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Response from Dembele Jean Bosco : General Manager on Nov 17, 2022
Bonjour Rocco,Nous vous remercions pour la motivante note que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et merci pour la motivation à mieux vous servir encore et dans la qualité avec Passion.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.Jean Bosco Dembele - Directeur

2/10 Terrible

oumar

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Dembele Jean Bosco : General Manager on Nov 17, 2022
Bonjour Cher Oumar,Nous sommes ravis que vous ayez choisi notre hôtel pour votre séjour et merci pour la note.Cependant, nous notons votre grande insatisfaction par deux étoiles sur dix (02/10) et veuillez s'il vous plait nous décrire nos manquements pendant votre séjour afin de nous améliorer à mieux vous servir.*Et si cette note n’était pas votre intention, veuillez modifier le nombre d’étoiles pour nous aider.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.Jean Bosco Dembele - Directeur

6/10 Okay

Jonathan

Liked: Staff & service
Stayed 1 night in Apr 2022

10/10 Excellent

Bassam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality/price
Stayed 5 nights in Nov 2021
Response from Jean Bosco Dembele - General Manager on Nov 15, 2021
Dear valued Guest Bassam, We are grateful to you for your stay at ONOMO Bamako and thank you for the motivative note you left on our hotel. We look forward to welcoming you back very soon for a memorable stay at ONOMO Hotel Bamako. Please accept, Madam, Sir, our best regards.

10/10 Excellent

AWA SACKO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaned abd very secure
Stayed 13 nights in Oct 2021
Response from Jean Bosco Dembele - Directeur on Oct 29, 2021
Bonjour Awa SACKO, Nous vous remercions pour la motivante note que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et comptons vous accueillir à nouveau pour un autre mémorable séjour. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

10/10 Excellent

Jintu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from Jean Bosco Dembele - Directeur Général on Aug 2, 2021
Bonjour Jintu Le, Nous vous remercions pour l'encourageante note et commentaire que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et serons une fois de plus heureux de vous servir dans la qualité. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

6/10 Okay

Alfred

Business traveller
Disliked: Room comfort
Stayed 6 nights in Aug 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good hotel, a reliable location in Bamako.
Stayed 3 nights in Mar 2020

4/10 Poor

Vicky WELMAN

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Won't book again
Shuttle from airport to hotel was not available after prior arrangements and confirmation that it would be there. I called to find out where the shuttle was and was simply told to get a taxi as the hotel shuttle was not available. Building seemed to be under construction. Reception located in container outside. Room was not very clean despite looking comfortable. After the second night I had bite marks all over my arms and feet.
Stayed 1 night in Feb 2020

8/10 Good

Nikhil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020
Response from Jean Bosco Dembele - General Manager on Jan 31, 2020
Dear Valued Guest Nikhil, We thank you for the note and for the note you left on our hotel. We are delighted that you enjoyed your stay and look forward to seeing you again very soon. Please accept, Madam, Sir, our best regards.

8/10 Good

Ian James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Jean Bosco Dembele - General Manager on Dec 8, 2019
Dear Ian James, We thank you for the note you left on our hotel. We are delighted that you enjoyed your stay and look forward to seeing you again very soon. Please accept, Madam, Sir, our best regards.

4/10 Poor

Verified traveller

Stayed 5 nights in Oct 2019
Response from Jean Bosco Dembele - Directeur on Nov 4, 2019
Bonjour cher Valeureux Client, Nous vous remercions pour la note et l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez choisi ONOMO pour votre séjour. Selon votre note laissé notre service n'a pas été à ma hauteur de vos attentes et nous vous présentons nos humbles excuses en vous promettant que des améliorations sont en cours en travaux et formations pour vos prochains meilleurs séjours et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

8/10 Good

Ulpio, New York

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
What i preferred staying at Onomo in Bamako was the courtesy and professionalism of the staff, though I enjoyed the room which in both occasions I staid there were spotless and comfortable. I didn't make use of the amenities though the swimming pool definitely looked small, but my main issue is that there is room for improvement in the lobby that feels a bit crammed and could be a bit more cozy. But overall I felt welcome and enjoyed my stay there.
Stayed 1 night in Sep 2019
Response from Jean Bosco Dembele - General Manager on Oct 3, 2019
Dear valued Guest Ulpio, We thank you for the note you left on our hotel. We are delighted that you enjoyed your stay and look forward to seeing you again very soon. Thank you for the remarks that we take in charge and the Lobby and the other places renovation is for soon. Please accept, Madam, Sir, our best regards.

10/10 Excellent

Collet, Cape Town

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has very good security. Also, there is a gym, which I found quite useful. The hotel staff are very professional
Stayed 3 nights in Sep 2019
Response from Jean Bosco Dembele - General Manager on Sep 27, 2019
Dear Valuded Guest, We thank you for the comment you left on our hotel. We are delighted that you enjoyed your stay and look forward to seeing you again very soon. Please accept, Madam, Sir, our best regards.

10/10 Excellent

VINOD KUMAR M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Jean Bosco Dembele - General Manager on Aug 30, 2019
Dear VINOD KUMAR, We thank you for your stay at ONOMO Bamako and for the note you left on our hotel. We are delighted that you enjoyed your stay and we look forward to seeing you again very soon. Thank you the encouragement that will help us improve our quality of service. Please accept, Madam, Sir, our best regards.

8/10 Good

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Reasonably priced hotel in Bamako
I prefer to stay at the Onomo when I am in Bamako for work as it convenientally located, has a restaurant if we did not want to go out to eat and one generally feels safe there. The hotel rooms have what you need and are on the smaller side but there is a "business corner" in the lobby from which we worked for a couple of days that was convenient and comfortable. There is no closet but a rod to hang a limited number of clothes. One can request a hairdryer at the reception but there is only one for the entire hotel so one has to plan ahead. The internet was good and strong enough to stream a movie or TV show in the evening after work. There is a bar and a restaurant which has good reasonably priced food ranging from local specialties to kebabs, pizza and pasta. Something for everyone. The gym currently only has a stationary bike and rowing machine that work. The treadmill and eliptical are broken. There are also weights and a weightlifting machine.
Stayed 12 nights in Apr 2019
Response from Jean Bosco Dembele - General Manager on May 13, 2019
Dear valued Guest, We thank you for your stay at ONOMO Bamako. Thank you once more for your review that motivates us more to deliver better quality of service and we are grateful for the remarks that we will focus on immediately mainly the Gymn machines. Thank you for your helpful contribution!

10/10 Excellent

Faisal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel with very good service and staff also very good security
Stayed 1 night in Mar 2019
Response from Jean Bosco Dembele - General Manager on Mar 27, 2019
Dear valued guest Faisal, We thank you for your review wich motivate us to serve you more efficiently and thank you for choosing ONOMO. We are at your entire disposal to make your stays memorable. Thank you!

6/10 Okay

John

Liked: Cleanliness
Serviceable accommodation, everything worked
Reservations didn't tell the front desk about my reservation, some confusion on arrival. Booked for 2 people but the room was set up for 1 person only. Small things but indicative, and not welcome when the traveler is tired. Otherwise, ok for a short stay.
Stayed 3 nights in Mar 2019
Response from Jean Bosco Dembele - General Manager on Mar 18, 2019
Dear Mr John, We apologize for this bad experience you have encountered. We promise that his won't happen anymore. Your review will up focus on best quality of service. Thank you once more for this great contribution. Kind regards,

8/10 Good

Verified traveller

Stayed 4 nights in Mar 2019
Response from Jean Bosco Dembele - General Manager on Apr 2, 2019
Dear Valued Guest, We thank you for choosing ONOMO Bamako and welcome as memeber of the family! We are at your entire disposal to make your stay memorable. Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good understanding
Only problem was that we had to wait 1hour+ for my room, due to the fact that they were repairing the rooms air conditioner. Nevertheless, they did not charge me additional for late checkout the next day. Good understanding of business I would say. Staff is always friendly and willing to help.
Stayed 1 night in Feb 2019
Response from Jean Bosco Dembele - General Manager on Feb 14, 2019
Dear valued guest, We apologize for this issue by waiting more than an hour to have your room. We promise that the issue is solved and your next stays will be more memorable. Thank you for this helpful review and we hope to welcome you back soon for the real ONOMO happiness stay. Thank you!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2019
Response from Jean Bosco Dembele - General Manager on Feb 12, 2019
Dear valued guest, We thank you for your review and are so grateful for helping us with this motivation. We will still do our best to improve our Quality of Service for your Memorable stays. Happy new Year 2019 to you. Best regards,

6/10 Okay

Verified traveller

I was on business tour and it is important to be connected on net. The internet was not working and the staff was also not very helpful to resolve the issue. We checked in at 5 pm and still the room was not ready, when finally we got our room the room was not properly cleaned and no towels were placed in bathroom.
Stayed 1 night in Feb 2019
Response from Jean Bosco Dembele - General Manager on Feb 11, 2019
Dear Valued Guest, ONOMO Hotel Bamako whishes you a Happy New Year 2019 filled with Health, Happiness and Success in all your activities. We also thank you for your review that will help us increase our quality of Service! We apologize for the issues during your checkin and the room cleaness by proming that this won't happen anymore because your next stay will me memorable! Kind regards,

8/10 Good

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay for an business trip
Stayed 1 night in Feb 2019
Response from Jean Bosco Dembele - General Manager on Feb 8, 2019
Dear valued Guest Albert, We wish you a Happy New Year 2019 and thank you for joining the ONOMO family for your stay. May this stay be for you a memorable stay. Kind regards,

10/10 Excellent

DIVAKAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stay at Onomo, Bamako
Solid security at the gate, i do not know if it was necessary, i was told it was. This meant you have to get off your car at the gate, place your hand baggage in a scanner, get yourself scanned and walk down to the lobby while your car is subjected to a thourough check and then follows you inside. Also the exterior of the hotel is like a fortress, it has a solid brick fortress which is intimidating. so you have to think twice before stepping out of the hotel for anything other than work. Apart from this, the restaurant is good, cleanliness is top class, gym equipment is cranky, needs maintenance. Nice pool. Rooms are small, no wardrobes and open bathroom, this seems to be a standard design as in all Onomo properties that i have been to
Stayed 3 nights in Jan 2019
Response from Jean Bosco Dembele - General Manager on Feb 6, 2019
Dear valuded guest Divakar, Happy new year 2019 and thank you for your review because these remarks will also help us improve our service quality. Yes for security, our guests lives are the most important and as we never know when and how terrorists act, we prefer make your protection the most priority. We're sorry if this has been hard but please help us to secure your life that is most important for us in Mali where the situation is still not under control. For the ONOMO rooms size and other outlets we are having soon our new generation rooms coming such as Conakry, Kigali, South Africa and Morocco already in operation where you'll be more confortable before Bamako get renovated. Thank you once more and see you very soon again for new memorable stay.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
All rooms face the courtyard, so there is not much of a view, and unless you draw the curtains, you will be able to see others, and others will be able to see you. Rooms are also small. But the service is good, and the food is decent.
Stayed 15 nights in Dec 2018
Response from Jean Bosco Dembele - General Manager on Jan 19, 2019
Dear Valued guest, Welcome at ONOMO Hotel Bamako thank you for your review and the compliments. We also thank you for the remarks and promise to do our best to make your stays memorable. The view choice has been made to confirm your security. Thank you once more,

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Not impressive. It’s like a Best Western. Food is ok, service is slow , rooms are tiny and have no closets.
Stayed 8 nights in Nov 2018
Response from Jean Bosco D - General Manager on Nov 12, 2018
Dear Valued guest, We thank you for your review and for the details mentoned that will help us improve our quality of service for your next memorable stay. We will focus on these to make your next stays better. Thank you once more for helping us improve our services. Regards,

6/10 Okay

Roger, London. England

Liked: Cleanliness, staff & service
Disliked: Room comfort
High security , friendly staff, poor quality room, fair breakfast
Stayed 1 night in Oct 2018
Response from Jean Bosco D - General Manager on Nov 12, 2018
Dear Valued guest, We thank you for your review and for the details mentoned that will help us improve our quality of service for your next memorable stay. We will focus on these to make your next stays better. Thank you once more for helping us improve our services. Regards,

8/10 Good

Verner

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and safe
Friendly and safe hotel with central location in Bamako. Efficient and free airport pickup can be requested. Nice breakfast and small but clean pool.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort

6/10 Okay

Nomad, FL, USA

Liked: Cleanliness, staff & service
Good enough to stay, very secure.
I stayed a week at Onomo recently. It's a good enough hotel for the purpose I was staying in Bamako. From the outside the hotel looks not much like a hotel - I arrived late - as the AirFrance flights do arrive 9:30pm and got to the hotel a little after 11pm. Big steel gates with a team of security guards to greet the incoming vehicles. Having travelled from the USA on the Saturday, and all day Sunday to get to Bamako - the fast check-in was REALLY appreciated. I had no local cash on me to tip the porter - but he was friendly non-the-less whether he received one or not. The room is small, but adequate if all you are doing is using the room to bathe and sleep. The water is hot and the pressure is good. Too small to be used as a work environment - even if they do try add a small table and chair in the room. It's just out-of-place and adds clutter. Better to work downstairs where there is a work area in the reception. The internet works. There is a place for hanging clothing, and a small camping closet which I found useful for additional items that don't hang. Never switched on the TV once. Although breakfast is available daily, I only had fruit on one day from the buffet. Found the bar menu more appetizing than the formal dinner menu. I won't order the mutton stew. They had a social evening (Sat) out in the Atrium which is lush and pretty with local musicians to entertain. Checked out without any of the problems others report with an Expedia booking. There is an ATM on-site.
Camp Closet
Safe, TV, Hanging Space
Basin
Corridor

2/10 Terrible

Flight Centre SA PTY LTD, Johannesburg

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Client had to fight for the room booked
Not happy at all with how my client was treated.

2/10 Terrible

Flight Centre SA PTY LTD, Johannesburg

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not happy with booking
The hotel couldn't find my clients booking. When they did find it they put him in a single room when a Superior room was booked and paid for. He had to return to the same hotel again for his second stay and again no booking was found. They printed off the voucher on their side that said I had booked a single room when my voucher clearly states Superior Room

10/10 Excellent

Babou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Min man var där i ett ärende och blev mycket väl mottagen och personalen var otroligt hjälpsam och trevlig
Stayed 2 nights in Jun 2023
Response from Jean Bosco Dembele : regissören on Jun 19, 2023
Hej fru och ta emot allt vårt erkännande.Detta är en översättning men tack än en gång för din uppmuntran eftersom den fortfarande motiverar oss att bättre betjäna våra uppskattade kunder med kvalitet och passion.Tack än en gång och god hälsa till dig,

8/10 Good

Nicolas

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Feb 2023
Response from Jean Bosco Dembele - Directeur on Feb 21, 2023
Bonjour Nicolas, Nous vous remercions pour la motivante note que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et merci pour la motivation à mieux vous servir encore et dans la qualité avec Passion.Veuillez agréer, Madame, Monsieur, nos salutations distinguées,

8/10 Good

Hans Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Jean Bosco Dembele - Directeur on Jan 19, 2023
Bonjour Hans Martin,Nous vous remercions pour la motivante note que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et merci pour la motivation à mieux vous servir encore et dans la qualité avec Passion.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

8/10 Good

Mikael

Stayed 2 nights in Nov 2022
Response from Dembele Jean Bosco : General Manager on Nov 17, 2022
Bonjour Mikael,Nous vous remercions pour la motivante note que vous avez laissé sur notre hôtel.Nous sommes ravis que vous ayez apprécié votre séjour et merci pour la motivation à mieux vous servir encore et dans la qualité avec Passion.Veuillez agréer, Madame, Monsieur, nos salutations distinguées.Jean Bosco Dembele - Directeur

8/10 Good

Didier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ras
Stayed 3 nights in May 2022
Response from Jean Bosco Dembele - Directeur on May 23, 2022
Bonjour Didier, Nous vous remercions pour la motivante note que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et merci pour la motivation à mieux vous servir encore et dans la qualité avec Passion. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel confortable et personnel agréable. Parfait pour un séjour professionnel.
Stayed 5 nights in Dec 2021
Response from Jean Bosco Dembele - Directeur on Dec 14, 2021
Bonjour cher Valeureux Client, Nous vous remercions pour la motivante note et commentaire que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

8/10 Good

Alain

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La bonne adresse à Bamako
L'hôtel reste une valeur sûre. C'est un hôtel à taille humaine correctement sécurisé sans pour autant occasionner de stress inutile. Les chambres sont confortables et nombre d'entre elles ont été rénovées avec des équipements parfaitement intégrés, ce qui résout la difficulté de rangement rencontrée auparavant. La nourriture est très correcte. Mais il faut insister sur ce qui fait la valeur de ce lieu : c'est l'amabilité et la gentillesse de tout le personnel, ce qui fait de cet endroit un lieu de convivialité et de sérénité. Bravo à toute l'équipe!
Stayed 8 nights in Sep 2021
Response from Jean Bosco Dembele - Directeur on Oct 12, 2021
Bonjour cher Valeureux Client Alain, Nous vous remercions pour la motivante note et commentaire que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour à ONOMO Hotel Bamako et espérons vous accueillir à nouveau très bientôt pour un grand honneur de vous servir. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

10/10 Excellent

Bruno

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Sep 2021
Response from Jean Bosco Dembele - Directeur on Oct 4, 2021
Bonjour Bruno, Nous vous remercions pour la motivante note que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour à ONOMO Hotel Bamako et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

8/10 Good

Thierry

Business traveller
Liked: Cleanliness, staff & service
Hôtel sympa
Hôtel agréable,personnel sympathique.unseul regret,l'absence de placards avec étagères pour ranger son linge surtout, pour un long séjour comme ça été mon cas. Ce on résolu, je le recommande vivement
Stayed 22 nights in Jan 2021
Response from Coulibaly Chef de Réception on Feb 3, 2021
Bonjour Mr/Mme, Nous avons bien noté votre remarque qui est bien pertinente. Nous verrons dans la mesure du possible comment y remédier

2/10 Terrible

Verified traveller

Stayed 3 nights in Dec 2020
Response from Jean Bosco Dembele - Directeur General on Dec 28, 2020
Bonjour Cher Client, Nous vous remercions pour votre séjour à ONOMO Hotel Bamako et vous présentons nos humbles excuses pour le service qui n'a pas été à la hauteur de vos attentes. Cependant, vos remarques nous seraient très salutaires afin d’amélioration de la qualité de notre service. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

8/10 Good

essobiou

Business traveller
Liked: Staff & service, property conditions & facilities
convenable
Stayed 3 nights in Dec 2020
Response from Jean Bosco Dembele - Directeur Général on Dec 28, 2020
Bonjour Essobiou, Nous vous remercions pour l'encourageante note que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et serons une fois de plus heureux de vous servir dans la qualité à nouveau. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

10/10 Excellent

Alain

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un hôtel sympa à échelle humaine à Bamako
L'hôtel Onomo est une bâtisse de briques en terre où toutes les chambres sont orientées vers un splendide jardin intérieur. Il allie donc le charme et un choix de contrôle thermique. Il est à échelle humaine Le personnel est particulièrement chaleureux et attentif. Un service de sécurité garantit l'accès limité aux seuls clients. Il est d'accès facile et proche de tous les endroits importants de Bamako. Les chambres peuvent sembler basiques mais tout est fonctionnel et ma propreté est irréprochable. Un petit effort serait toutefois apprécié pour la restauration et le petit déjeuner.
Stayed 13 nights in Nov 2020
Response from Jean Bosco Dembele - Directeur Général on Dec 7, 2020
Bonjour cher Valeureux Client Alain, Nous vous remercions pour l'encourageante note et Commentaire que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et serons une fois de plus heureux de vous servir dans la qualité à nouveau. Mille mercis aussi pour votre contribution de recommandations qui nous aideront dans notre renovation pour une amélioration de la qualité. Veuillez agréer, Madame, Monsieur, nos salutations distinguées.

10/10 Excellent

Zakaria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon sejour a conseille
Stayed 3 nights in Nov 2020
Response from Jean Bosco Dembele - General Manager on Dec 1, 2020
Dear valued Guest Zakaria, We are grateful to you for your stay at ONOMO Bamako and thank you for the helpful note you left on our hotel. We look forward to welcoming you back very soon for a memorable stay at ONOMO Hotel Bamako. Please accept, Madam, Sir, our best regards.

8/10 Good

Verified traveller

Stayed 1 night in Sep 2020
Response from Jean Bosco Dembele - General Manager on Nov 3, 2020
Dear valued Guest, We are grateful to you for the motivative note you left on our hotel. We are delighted that you enjoyed your stay at ONOMO and look forward to seeing you again very soon for another memorable stay. Please accept, Madam, Sir, our best regards.

10/10 Excellent

salif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020