Ratings based on 706 Verified Reviews

4.2 out of 5
83% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Jul-2017
Pros: safe. clean. worth our money
Cons: pool could have been cleaner
Location: visited DC, Oriole games, Aquarium
Great place. Safe. Clean. good breakfast. Pool water could have been cleaner. Beds are super. very clean overall. Very friendly staff!!
1 out of 5
by A verified traveller from Alabama

Hotel staff beyond awful

Posted 17-Jul-2017
My wife and I reserved a room at this hotel as part of a family vacation to Washington D.C. We knew we were coming in a little late, so chose it due to its room offering and proximity to BWI airport. I initially called to confirm a late check-in. The night of our flight, weather further delayed us so I called again to confirm the reservation and adjust our arrival time. When we landed, at 1:15 a.m., I called again to ask where the shuttle picked up. Once we got to the hotel, the clerk at the desk told us, with no apology, that they were overbooked and had no room, and that all other hotels were full and there was nothing she could do. When my wife asked her what we were supposed to do for the night with three kids and nowhere to stay, the clerk raised her voice to my wife, at which point I stepped in. The clerk proceeded to yell at me, interrupt me, and refused to apologize for the inconvenience caused to me and my family. Although there were no other rooms available, according to her, Expedia was able to find one just 0.2 miles away (the DoubleTree) who treated us wonderfully. Expedia was excellent in making it right, but I will never stay in a Spring Hill Suites of any kind because of this service.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 27-May-2017
Pros: How close it was to BWI
I was in the area for business. Upon my arrival the front desk staff, although in training, did a great job. All staff members that I encountered were friendly and helpful. The room layout was perfect and the overall cleanliness of the room was great
5 out of 5
Recommended
for Everyone
by A verified traveller from Murrells Inlet, SC

Great hotel, close to airport with a shuttle.

Posted 23-May-2017
Pros: Shuttle, convenience to airport, nice rooms and comfortable beds, as well as nice staff.
Cons: not really
Location: Great location close to airport!
Short stay the day before and after we returned from a visit in England. The hotel was very convenient to airport. They actually took us in the shuttle to a restaurant and the staff was great! Very friendly and helpful! The place was nice and breakfast good!
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice Hotel

Posted 17-May-2017
Pros: With a family of five, I liked that there was a single room option for us. This is something that most other hotels don't really have.
Cons: Complimentary coffee was weak.
Location: Close to the airport, restaurants, bike trails and downtown Baltimore.
We stayed at this hotel to do some biking on nearby rail trails. The hotel is convenient to the trails, the airport and close to Baltimore. The accommodations were great for our needs. The room was clean and comfortable and they have a pool, and a nice free breakfast spread. If you're traveling and flying thru BWI, it is conveniently located.
5 out of 5
by Natori

This traveller left a rating score only Posted 15-May-2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveller from PA

Weekend trip

Posted 14-May-2017
The lobby restroom was clogged and the bathroom was disgusting. When I told the employee,he said maintenance was called. The bathroom should have been CLOSED to the public.
3 out of 5
by A verified traveller

Posted 9-May-2017
Pros: Easy to find.
No bar. No cafe. Really horrible coffee. A small box of Oreo's was $5.00.
4 out of 5
by A verified traveller

This traveller left a rating score only Posted 3-May-2017 on Hotels
4 out of 5
by John

Early morning BWI flight

Posted 1-May-2017 on Hotels
Conformable beds, mini fridge, 2 TVs, microwave, bathroom. Walk next door to chipotle, dunkin donuts and a great afghani takeout place (Maiwand Kabob) a half mile down Elkridge landing road. Perfect for catching an early morning flight from BWI, 7 min drive to rental car return.