Ratings based on 522 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
84% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveller from Dallas, TX

Close to airport

Posted 5-Apr-2016
Booked this motel to be close to BWI for a Monday morning flight. Very nice motel and offers a breakfast early morning.
3 out of 5
by A verified traveller from DC

Spring Break

Posted 1-Apr-2016
Pros: The breakfast was great and also the staff.
Cons: Hours of the pool
Location: There is Arundle Mills only 10 min away
I went during my children's Spring Break. We were supposed to stay for two nights,but we were disappointed to find out that the pool's hours were from 5p - 10p. That meant that the next day they would not be able to swim all day. That is something that should be put in the description because we would never had stayed there. My family had reserved 3 rooms and all the kids were disappointed.
Comment from Hotel Management
5-Apr-2016 by Leon C., Hotel Management
On behalf of the entire hotel team, we apologize for the issues you encountered with the pool. We admit our pool hours do differ from a lot of other areas throughout the country, as we are required to have a lifeguard on duty anytime the pool is open, per county regulations. We try our best to accomodate our guests, but this is a law in this county. We do, however, extend our pool hours during the weekends-the pool opens at 10 AM. We try our best to put these hours anywhere we can, but unfortunately, these can still be overlooked. Again, we apologize for any inconvenience this caused. Sincerely, Leon Chittams General Manager
2 out of 5
by A verified traveller from De

Not for my needs

Posted 27-Feb-2016
I do not know if it is due to the construction of the Hotel or lack of soundproofing material but children running upstairs above us echoed very loudly, this running noise was ongoing during my two day stay luckily the running was never late at night. Heat & AC unit is located to close to the bed, it was two of us so I was the one near the somewhat noisy unit. The bathroom door was unable to be shut due to miss alignment. The bathroom sink drained very slow. The breakfast area was cramped and the food was borderline, The toaster barely worked. I skipped the free breakfast the 2nd day. It was an inexpensive Hotel so you get what you pay for... I will not stay here again.
Comment from Hotel Management
11-Mar-2016 by Leon, Hotel Management
Dear Mark, Thank you for your comments. While I am pleased you were able to experience our refreshed hotel I do apologize for the inconveniences you experienced during your stay. Our goal is to provide first in class customer service and accommodations and I do apologize for falling short of that. I have discussed your comments with our leadership team as we are always looking for opportunities to improve. Thank you again for staying with us and we do hope you will allow us to make it up to you in the future. Sincerely, Leon - GM
5 out of 5
by A verified traveller

Very nice hotel. Close to everything!

Posted 23-Feb-2016
Pros: Very quiet. Not in the middle of a lot of traffic. Perfectly clean.
Cons: I honestly could not complain about anything.
Location: It seemed to be in the center of everything we wanted to do. Just 4-5 miles drive either way to get to all the attractions.
Very spacious and clean room. Very sweet staff! Had an awesome visit with my grandchildren! We loved the pool too. The lifeguard was an added bonus! Everything was perfect! Could not ask for anything more!
5 out of 5
by A verified traveller from Newark, NJ

New Year's Eve Check In, Happy Campers!!!

Posted 21-Feb-2016
Pros: The room was something I had never seen before. This was my first time in a suite without the suite prices.
Check in was super easy! The property was clean and well lite when pulling up. Parking was easy. I was expecting for it to be a little loud because it’s by an airport. I was wrong, it was so quiet outside and inside. This was my first time in a suite without the suite prices. The room was spacious and could easily fit 6 people. We were celebrating New Year's Eve from out of town and our accommodations with this hotel were great. While I was super happy and just amazed by the room, my best friend screamed and discovered the toilet had brown water. I am in the Property Management field and new exactly what the problem was and had no need to call Maintenance. The water was brown because that meant the no one had used the room for a while and the water was just sitting. After a few flushes the water turned clear. The suite had a mini kitchen, living room area, office area, and of course the sleep area, it was huge. The kitchen area had a mini fridge, microwave and a sink. In the microwave they had handy plates and plastic utensils. There was also a coffee maker with their amazing line of coffee which was Artisan Coffee, make sure you try it! The fitness center had weights and cardio equipment. They have everything you need in the fitness center. There were towels, cups, and water. I would definitely recommend a stay here!!!
5 out of 5
by A verified traveller from NC

Good for travel stop.

Posted 21-Feb-2016
Clean safe and comfortable. That's what a hotel is all about
5 out of 5
by A verified traveller from Philadelphia

Beautiful Hotel

Posted 16-Feb-2016
Pros: The décor of the hotel is just beautiful and eye catching. The colors blend in so well, so modern. The pool area was very nice as well.
Cons: The breakfast area was a little difficult to deal with in the morning. Food kept running out and staff were not as diligent to become aware of it.
Location: My family and I visited the Baltimore aquarium and this hotel was about 10 minutes away which made it just the right distance.
The Springhill Hotel is one of the best hotel I've stayed so far. The rooms are pleasantly big and comfortable. My husband and I along with my 3 children were comfortable in the room. It included a sofa bed which came to as a great benefits, and provided extra comfort. Also, there were two television which facilitated our stay...NO FIGHTING OVER THE TV with the children. This actually made my stay more pleasant as the kids watch one tv and my husband and I watched the other.
4 out of 5
by Ashwin from California

Excellent at a competitive price

Posted 19-Jan-2016 on Hotels
Springhill Suites offers an excellent standard of accommodation at a competitive price. The hotel is clean and offers everything one would need from a hotel which is close to the airport, with the added bonus of spacious rooms. The breakfast area can be congested in the mornings and could therefore do with more space at the buffet area in order to accommodate the guests. However, overall we were pleased with our stay and would recommend this option to those using BWI.
5 out of 5
by A verified traveller

Very comfortable, had a swimming pool and a gym

Posted 18-Jan-2016
Pros: The room was very comfortable
Location: Many restaurants nearby and very close to the airport
I enjoyed it, it was restful, and the breakfast was included and it was excellent with a lot of variety!
5 out of 5
by Michael from Virginia

PERFECT Jump off point to BWI.

Posted 17-Jan-2016 on Hotels
We stayed the night to be close to BWI in the morning and it was a great choice. The service and the shuttle in the morning was above amazing. We WILLstay again. The Freeman's.