Ratings based on 667 Verified Reviews

4.2 out of 5
84% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Apr-2017
Convince to everything around it very nice place to stay
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Nice convenient hotle

Posted 10-Mar-2017
Pros: cleanliness, continental breakfast, carpet very soft and plush to walk on The televisions were very nice--large with a great picture.
Cons: One weakness was that my room was a little on the too warm side. I could have solved this by turning on the air conditioning on the HVAC unit.
Location: Many restaurants are within a minute or two away for lunch and dinner. I ate at the Cracker Barrel for dinner.
Very pleasant experience; close to my work event. The continental breakfast and coffee was very much appreciated.
1 out of 5
by A verified traveller from Pa

extremely disappointed with this experience

Posted 13-Feb-2017
Pros: nothing
Cons: Teach the staff to accommodate the guest first and worry about the computer system later
I am a Marriott traveler and have used Expedia often, although not much in the past year. My wife and I arrived at the hotel on the 11th at 1:30 Am after a being awake for 26 hours straight from Africa. The desk clerk indicated that the reservation was for the next day although she had rooms. The fact is that the reservation was for the 11th although check-in was to be later-- 3PM. We were advised that there were rooms available but we would have to wait 2 hours because she needed to turn her system from the 10th to the 11th. To say the least we were extremely upset but rather than fight with her, as there were rooms just not a computer system ready to adjust, we left the hotel and drove 1.5 hours to our home in PA. I travel a lot and to say the least, would never recommend this hotel again-0- due to a discourteous desk clerk.
Comment from Hotel Management
21-Mar-2017 by Crystal, Hotel Management
Dear Bob, Thank you for your comments. I do apologize for any issues you had during check-in. I have discussed your comments with our front office team so that we can make sure this type of situation does not repeat itself. We do hope you will allow us to make it up to you in the future. Sincerely, Crystal - GM
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Jan-2017
Don't usually write a review but was impressed with how friendly the staff was and the room was beyond my expectations--it was very big for a standard room!
5 out of 5
by A verified traveller

This traveller left a rating score only Posted 23-Jan-2017 on Hotels
4 out of 5
by Jessica

This traveller left a rating score only Posted 23-Jan-2017 on Hotels
5 out of 5
by renee

Convienent, Clean hotel

Posted 18-Jan-2017 on Hotels
My stay were wonderful easy access to Hoyt Cinema, Crackel Barrel. Visit Washington DC for the march, Baltimore Maryland to see the Great Wax Museum.
3 out of 5
Recommended
for Business Travellers
by A verified traveller from Orlando, FL

Convenient for Business Travelers

Posted 17-Jan-2017
I was staying one night in Baltimore for a meeting. Proximity to the airport and not having to rent a car due to the hotel's shuttle service was nice. The girl at the front desk also had a list of restaurants in the area that the shuttle will drop you off and pick you up at, which is a great option. Overall, if I had to go back to Baltimore on business, I would stay here again.
Comment from Hotel Management
31-Jan-2017 by Mike, Hotel Management
Dear Allison, Thank you for your comments. I am pleased you had a pleasant stay with us at the SpringHill. Our complimentary airport shuttle service is a great amenity for our guests and I am happy you were able to take advantage of it. Thank you again for staying with us and we look forward to hosting you again in the future. Sincerely, Mike - Guest Services
5 out of 5
by william

This traveller left a rating score only Posted 16-Jan-2017 on Hotels
5 out of 5
by Audrey

This traveller left a rating score only Posted 16-Jan-2017 on Hotels