Sports facility

Reviews of Chase Apartment Hotel

Chase Apartment Hotel
10710 Beaver Dam Rd, Hunt Valley, MD

Reviews

5.8
Rating 10 - Excellent. 57 out of 442 reviews" "
Rating 8 - Good. 113 out of 442 reviews" "
Rating 6 - Okay. 87 out of 442 reviews" "
Rating 4 - Poor. 97 out of 442 reviews" "
Rating 2 - Terrible. 88 out of 442 reviews" "

6.2/10

Cleanliness

6.2/10

Staff & service

6.0/10

Amenities

5.6/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Disliked: Staff & service, amenities
Stayed 2 nights in Dec 2020
Response from Manager on Dec 15, 2020
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 Terrible

Tom

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wasnt expecting much... worse than expected
We booked this as a late decision to stay out for the night and were not expecting a 5 star experience by any stretch... the first room we were given had issues with the keys. The desk attendant upgraded our room to the “penthouse suite” for the trouble. The room has potential to be very nice with a bed and bathroom upstairs in a loft, a bed and bath, living room and kitchenette on the main level. The issues were more than cosmetic... the mattress had visible stains all over the sides that weren’t covered by the sheets, the paint was coming off the walls in several places, there extensions cords to connect electronics, the built in shelves is the showers were missing pieces.. All in all it was awful. We checked in, got into the room took a look around an moped right on back the car...
Stayed 1 night in Nov 2020
Response from Manager on Nov 19, 2020
It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and to thus improve the guest experience for future visitors and for your own future visits.

2/10 Terrible

Seth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Stay away from this hotel. The police were called 4 times during my stay because of a loud party taking place in the parking lot. The room was dirty and run down, and the toilet did not flush well. Enough. Save your money and stay somewhere else. Never again.
Stayed 1 night in Nov 2020
Response from Manager on Nov 11, 2020
You can absolutely rest assured that your voice is important to us and that our staff and management are truly sincere in our promise to improve upon the security measures taken to ensure the safety of guest property. I assure you that we take your comfort and safety seriously, and we are addressing your comments with staff to ensure that no similar instance occurs in the future. We hope you'll return someday to see how we're improving.

2/10 Terrible

Verified traveller

Business traveller, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The man who serviced us was very rude and and inpatient
Stayed 1 night in Oct 2020
Response from Manager on Oct 20, 2020
I am sorry for any rudeness that you encountered and I assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

6/10 Okay

Tavione

Stayed 1 night in Oct 2020
Response from Manager on Oct 15, 2020
We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,

2/10 Terrible

Mary, Philadelphia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was through a plexiglass slot in the front door. The person doing the check-in seemed terrified of contact or something. We arrived after dark and the sign at the street was hidden by trees and not illuminated. There was no signage at all at the building entrance. We drove past 3 times before stopping. The lock on the room door was broken. No one answered the phone at the front desk. The room smelled of old cigarette smoke and surfaces were stained and old. The room felt unsafe and unhealthy. Worst hotel experience of my life.
Stayed 3 nights in Oct 2020
Response from Manager on Oct 13, 2020
You can absolutely rest assured that your voice is important to us and that our staff and management are truly sincere in our promise to improve upon the security measures taken to ensure the safety of guest property. I assure you that we take your comfort and safety seriously, and we are addressing your comments with staff to ensure that no similar instance occurs in the future. We hope you'll return someday to see how we're improving.

2/10 Terrible

Latonya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ual suites
Rude service and hotel was very dirty
Stayed 1 night in Oct 2020
Response from Manager on Oct 12, 2020
I am sorry for any rudeness that you encountered and I assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

8/10 Good

lamont

Liked: Cleanliness, room comfort
Disliked: Staff & service
When i arrived at 7pm the front door was locked. Had to use a phone on the wall to get someone to check us in. Then was serviced through a mailbox slot. The location looked like an apartment complex. Smell of weed as i walked up to the building. The next night i get back at 10 pm was not able to get clean towels had to wait til morning. The place need an upgrade.
Stayed 2 nights in Sep 2020
Response from Manager on Sep 7, 2020
Thank you for sharing your experience. We truly appreciate the insight regarding our location and comments about our towels. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 Excellent

Keeshon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kee’s Review
I love the suites. Very nice and relaxing. Will return in the future.
Stayed 1 night in Aug 2020
Response from Manager on Sep 1, 2020
Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our hotel. We hope to see you again to provide you with an exceptional level of service and hospitality.

6/10 Okay

Nisha, Hunt Valley Md

Disliked: Cleanliness, amenities, property conditions & facilities
Had a non smoking room that smelled like nothing but smoke shower doesn’t stay hot at all people all over the place all hours of the night
Stayed 1 night in Aug 2020
Response from Manager on Aug 17, 2020
Thank you for letting us know about the inconveniences that you encountered during your recent stay at our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Thank you so much for taking the time to share and to give us the opportunity to address this error and make things right.

2/10 Terrible

Quicktrip, Virginia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointed from advertisement verses actual condition. Very run down and sketchy location
Stayed 4 nights in Jul 2020
Response from Manager on Aug 12, 2020
You can absolutely rest assured that your voice is important to us and that our staff and management are truly sincere in our promise to improve upon the security measures taken to ensure the safety of guest property. I assure you that we take your comfort and safety seriously, and we are addressing your comments with staff to ensure that no similar instance occurs in the future. We hope you'll return someday to see how we're improving.

10/10 Excellent

Helena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy stay
Their rooms are always clean, smell great and the location is everything...
Stayed 1 night in Aug 2020
Response from Manager on Aug 9, 2020
We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our location. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

4/10 Poor

Lynn

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t stay here
Dilapidated motel, linens stained, no soap or hand towels, loud yelling at all hours of the night.
Stayed 1 night in Jul 2020
Response from Manager on Jul 31, 2020
Thank you for sharing your rating of our hotel. I am so disappointed to hear that you were so dissatisfied with our accommodations and services and that our rating for your experience is so low. We do request that noisy guests quiet down in the evening hours to allow other guests to enjoy a peaceful night's sleep.

2/10 Terrible

Verified traveller

Stayed 2 nights in Jul 2020
Response from Manager on Jul 15, 2020
Thank you for your honest feedback. We hope to hear more from you for us to know where we need to improve more. We will continue to improve our services for us to serve our customers better and make sure that they have a comfortable stay. I do hope you'll return and let us show you a far better experience.

2/10 Terrible

Jen, Pennsylvania

Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
This property has went down horribly the condition is no longer welcoming. The air conditioner was broken in both rooms I had, they now have window units because the central air is insufficient (warm) pool closed and just not a good place to stay.
Stayed 1 night in Jul 2020
Response from Manager on Jul 10, 2020
Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. Allow me to apologize for any inconvenience these issues you have mentioned may have caused. This review gives us a insights of your experience and gives us a chance to improve.

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Privacy quiet convenient clean affordable friendly service
Stayed 1 night in Jun 2020
Response from Manager on Jun 23, 2020
We appreciate the time you have taken to bring to our attention your feedback with regards to our service. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about it. I didn't like that it didn't have a swimming pool.
Stayed 2 nights in Jun 2020
Response from Manager on Jun 13, 2020
Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
I had stayed there over the years it was horrible last weekend I couldn’t even find a decent
Stayed 3 nights in May 2020
Response from Manager on May 29, 2020
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. It is our goal to provide the best lodging experience to our valued guests and we wish to let you know that your voice is of utmost importance to us. We hope to hear more from you for us to know where to improve our guest experience. I do hope you'll return and let us show you a far better experience.

6/10 Okay

Verified traveller

Stayed 1 night in May 2020
Response from Manager on May 10, 2020
Thank you for your honest feedback. We want you to know that your voice is of utmost importance to us, and we thank you again for taking the time to share your experience and impressions of our hotel! I hope that everything turned out alright, and we are looking forward to seeing you again!

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Staff & service, property conditions & facilities
The places was closed and didn’t post anything saying that I drove A hour for nothing I had To book another room
Stayed 1 night in Apr 2020
Response from Manager on Apr 14, 2020
We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. It is disheartening to hear that you encountered such a difficult situation due to an error, of no fault of your own and especially disappointed to learn that the situation was not then handled promptly and professionally. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
Room reaked of cigarettes, paint chips missing, dirty floors. Broken blinds.
Stayed 1 night in Mar 2020
Response from Manager on Mar 18, 2020
We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints It’s like a mini apartment always loved staying there😊
Stayed 1 night in Mar 2020
Response from Manager on Mar 13, 2020
From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area!

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
a dump, especially for this price coffeemaker in room was missing the carafe heater unit was incredible noisy pillows were a joke (too small, too soft, not enough the room was clean, but the outside was disgusting the breakfast room was beautiful, but breakfast was a joke
Stayed 3 nights in Mar 2020
Response from Manager on Mar 10, 2020
I'm sorry to hear that you did not enjoy your stay with us. We value your feedback and suggestions for improvement as these comments help us to improve upon the guest experience at our hotel. Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. We do thank you for bringing this matter to our attention and I assure you that we are correcting this issue to improved our guests experience in future visits.

6/10 Okay

Simon

Travelled with family
At best mediocre
Have stayed at better hotels at this price, and paid less for this level of mediocre and outdated/old facilities There was one towel in the room, the heater was noisy and the people in the room above us I can only assume were not guests vacuuming at 10:30pm! Free breakfast was poor or at best again.. mediocre the eggs weren’t scrambled they were over cooked and chopped, the bagel was ordinary but that and a coffee sufficed.
Stayed 1 night in Mar 2020
Response from Manager on Mar 8, 2020
Thank you for taking the time to share. We appreciate your feedback regarding our breakfast and your comments about our price. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

10/10 Excellent

Dominic, Cockeysville

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed rooms were spacious, the rooms were like mini studio AOTA, i’d def recommend this hotel to a friend
Stayed 2 nights in Feb 2020
Response from Manager on Mar 3, 2020
It is really heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!

8/10 Good

Imani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Manager on Feb 29, 2020
We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This place needs an inspection badly. Maybe a raid while they're at it. Call girl or prostitute checked in. Paid$300 in cash and wanted extra keys. I guess a train was coming. Some other individual was hanging around the lobby. Had that meth look all over his face. The exterior leading to the room was littered with trash. The room itself smelled. The lighting was too low tio inspect the beds. Turned right around and turned in my keys. Didn't even spend 5 minutes
Stayed 1 night in Feb 2020
Response from Manager on Feb 20, 2020
Thank you for your honest feedback. We hope to hear more from you for us to know where we need to improve more. We will continue to improve our services for us to serve our customers better and make sure that they have a comfortable stay. I do hope you'll return and let us show you a far better experience.

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Man at front desk is racist and rude!! we will not be returning
Stayed 1 night in Feb 2020
Response from Manager on Feb 19, 2020
I am so sorry to hear about the difficulties that you experienced during your recent stay with us. Our staff is held to a high standard of hospitality and I hope you will accept our sincerest apologies for the lack of hospitality that you've experienced with us. Thank you for bringing this to our attention. I hope to see you again someday and to transform your opinion of our hotel and service.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
I like how homey the room was , it was as if I was at a mini apartment .
Stayed 2 nights in Feb 2020
Response from Manager on Feb 12, 2020
Thank you for being a valued guest and for providing us the feedback regarding our room. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

4/10 Poor

Steve, holtwood

Travelled with family
Disliked: Staff & service, property conditions & facilities
No Towels, washcloths, tissues. no coffee cups, Non smoking room smelled of smoke, dishwasher still full of items and unfriendly staff
Stayed 1 night in Feb 2020
Response from Manager on Feb 11, 2020
I am so sorry to hear that your most recent stay with us did not meet your expectations of quality service, accommodations and hospitality. It is really disheartening to know you were not impressed with us due to the issues you've raised. We hope you will give us another chance to host you and restore your faith in our hotel and hospitality. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for improved convenience in future visits.

2/10 Terrible

Totallyavoid, Cockeysville MD

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is dilapidated. There was spoiled food on the stairs and decking leading to the suite, the bathrooms were full of mold. Tub was black with dirt, the walls were stained. The wood work was rotting . It should be completely renovated or removed!
Stayed 1 night in Feb 2020
Response from Manager on Feb 11, 2020
Thank you for taking the time to write such a thorough and detailed review regarding your most recent stay. It is really saddening to hear that we were not able to exceed your expectations with the standard of cleanliness you've expect from us. We are disappointed to hear that our housekeeping staff was not able to address the issues with the spoiled food in the staircase and that you had difficulties we our bathrooms accomodation. We are very sorry for any shortcoming that you may have encountered during your visit and thank you for bringing this to our attention. I hope to see you again someday and to transform your opinion of our hotel and service.

8/10 Good

Eugene, Cockysville

Business traveller
Liked: Cleanliness, property conditions & facilities
I liked that the room has a normal thermostat control and its own water heater. It is more of a apartment feel instead of a hotel feel.
Stayed 2 nights in Jan 2020
Response from Manager on Jan 31, 2020
To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our room and comments about our heater. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

2/10 Terrible

Vic, Rehoboth Beach De

Travelled with family, Business traveller, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
I would not recommend this property!!! The pictures look great but totally not the case!!
Stayed 2 nights in Jan 2020
Response from Manager on Jan 25, 2020
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our property. We hope to see you again to provide you with an exceptional level of service and hospitality.

6/10 Okay

Rita, Baltimore Md

Travelled with partner
Liked: Cleanliness
I like that they had a kitchen. They didnt have hangers in the closets.
Stayed 1 night in Jan 2020
Response from Manager on Jan 25, 2020
Know that your voice is of tremendous importance to us and we value your comments about our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.

4/10 Poor

Verified traveller

Stayed 1 night in Jan 2020
Response from Manager on Jan 25, 2020
It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excellent

Becks

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean, good and easy to locate. i would recommend it ti any friend, free wifi friendly staff.
Stayed 1 night in Jan 2020
Response from Manager on Jan 12, 2020
It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room friendly staff great location great price
Stayed 1 night in Dec 2019
Response from Manager on Jan 4, 2020
Thank you for sharing your experience with us. We appreciate the input referring to our staff and location. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2019
Response from Manager on Dec 26, 2019
We have high standards of hospitality and service and are always improving. We hope to see you again very soon!

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service
Outdoor entrances was nice. Didn’t like the steps to climb to get to the entrances and the breakfast was not good.
Stayed 1 night in Dec 2019
Response from Manager on Dec 16, 2019
Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our breakfast. Please do come see us again.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Curtains dirty and nasty stnk bugs couch stains just ewwww
Stayed 1 night in Dec 2019
Response from Manager on Dec 14, 2019
We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

2/10 Terrible

Larry, Baltimore, MD

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I rented the room in advance about a month one with a fireplace. Got to room fire place not even set up. I drop my things in my room and when I return to go to bed I noted that the bed had not been changed and hair was all over bed and surrounding area. I called to complain and was told to bring my things to the front desk. I was repeatedly insult by manager and offered another room that was not ground level. I have a handicap and could not climb stairs. I was told that there was nothing for them to do, so take it or leave it. I ask mgr. to cancel my entire reservation and he said he was going to charge me for one night regardless. So from 9 pm until after 11 pm I was stuck in my car with no recourse. I call expedia who worked with me to find another hotel that was close. While waiting I talking to another couple who wanted a room for the night and I told them what had happen to me. They went ahead to rent a room and 15 minutes later return ask for their money back. They told me the room they were given was infested with roaches and they were somewhere else. I will never go there again and warn everyone to beware of this hotel and the chain of hotel attached to them. If not for expedia customer service mgr. my entire weekend would have been cancel or worst. I want anyone who reads this review to know the real truth about this "Quality Suites" hotel location. No one needs this kind of stress just trying to get what they paid for and a clean room. Respectfully
Stayed 2 nights in Nov 2019
Response from Manager on Dec 5, 2019
Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your stay due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.

10/10 Excellent

Kevin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2019
Response from Manager on Dec 5, 2019
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excellent

Lasonya

Stayed 1 night in Nov 2019

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Never again
Property run down showing its age, walking from rooms to office require going outside, rooms are very big but small tv, bathroom toilet loose, seat loose, shower head loose and leaking, toilet running all night, tub surround cracked, wall mounted hair dryer laying on counter not on wall, trash on property not picked up and overflowing from night until check out including lobby bathroom. HVAC would not cool down room. Breakfast unappealing. Located more in a industrial area, I stay in many hotels will not stay here again.
Stayed 1 night in Nov 2019
Response from Manager on Nov 26, 2019
We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason, we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

4/10 Poor

Dave, Delaware

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Not a nice hotel. Roachs in the kitchen area, stained sheets and overall not very clean. We ended up staying only 1 of 2 nights and got our money back. Would not recommend or stay at this hotel ever again. Better off sleeping in your car.
Stayed 2 nights in Nov 2019
Response from Manager on Nov 15, 2019
I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such a usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.

2/10 Terrible

Verified traveller

Stayed 2 nights in Nov 2019
Response from Manager on Nov 13, 2019
We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Manager on Nov 10, 2019
We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

2/10 Terrible

Joan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel From Hell
Booked 2 rooms for myself and family being in town for a wake and funeral. The clerk would not allow us in lobby and communicated through a small hole in 34weather . Other than the language barrier he gave room keyswith no directions that did not work- after 20 minutes of frustration and freezing went back to speak to the man in the warm lobby through the small outside opening and though I showed receipt said my card was declined on rooms that were paid in full. I think this hotel from hell should be shut down and no one should be subject to this type of experience
Stayed 1 night in Nov 2019
Response from Manager on Nov 8, 2019
We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our room and your insights regarding our clerk. We hope to see you again to deliver you with a 5 star experience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Manager on Nov 6, 2019
We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

2/10 Terrible

Carolyn, Hunt valley md

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Site was very unclean, staff were very rude unacceptable will neve book their again
Stayed 2 nights in Oct 2019
Response from Manager on Nov 2, 2019
I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.