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Reviews of Pier 5 Hotel Baltimore, Curio Collection by Hilton

4 out of 5
Pier 5 Hotel Baltimore, Curio Collection by Hilton
711 Eastern Avenue, Baltimore, MD

Reviews

7.6

Good

Rating 10 - Excellent. 373 out of 1000 reviews" "
Rating 8 - Good. 292 out of 1000 reviews" "
Rating 6 - Okay. 150 out of 1000 reviews" "
Rating 4 - Poor. 103 out of 1000 reviews" "
Rating 2 - Terrible. 82 out of 1000 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

6.4/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Jo Ann

Travelled with group
Disliked: Cleanliness, property conditions & facilities
The room was outdated. Walking onto the balcony was too squishy. Curtains were coming apart. Two staff members were helpful and kind, Monique and Marlaina. Didn’t get the room cleaned or freshened up after the first night of two nights. Room was not available at 4:00 had to wait until almost 4:30. Would not stay there again.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Jo Ann,Thank you for sharing your experience with us. We’re glad Monique and Marlaina were helpful during your stay, and we appreciate your kind words about their service. However, we are concerned about the issues with your room and the delay during check-in. These matters will be promptly addressed to enhance our guest experience. We hope for another opportunity to welcome you back for a more enjoyable visit.Signed,Tayvone JacksonGeneral Manager

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

MARY

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the view and the peacefulness of the facility
Stayed 1 night in Mar 2024
Response from General Manager on Mar 28, 2024
Dear Lisa,Thank you for choosing Pier 5 Hotel Baltimore, Curio Collection by Hilton, and sharing your delightful, five-star review. We are thrilled you were impressed with our beautiful, peaceful property and look forward to welcoming you back for another memorable getaway.Signed,Tayvone JacksonGeneral Manager

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice hotel smack in the Inner Harbor close to everything
Stayed 1 night in Mar 2024
Response from General Manager on Mar 28, 2024
Dear John,Thank you so much for taking a moment to provide feedback on your recent stay. We are thrilled that you found our property and location to be satisfactory, close to everything the area has to offer. It is our goal to provide the best experience possible for our guests, so we are beyond happy to read your five-star review.We hope that we will have the honor of hosting you again at Pier 5 Hotel Baltimore, Curio Collection by Hilton. Tayvone Jackson,General Manager

6/10 Okay

Diane

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
A little run down. Nothing like a freezing cold shower early in the morning, but we survived. It was clean and the workers were very nice and accommodating. I would have said something about the cold shower, but we were leaving very early morning for the airport anyway.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 14, 2024
Dear Diane,Thank you for your feedback. We're concerned about the issues you encountered during your stay, particularly the inconvenience of a cold shower. We offer our sincerest apologies and rest assured this matter will be promptly addressed. We appreciate your kind words about our accommodating team, and we hope to welcome you back for a more enjoyable experience in the future.Signed,Tayvone JacksonGeneral Manager

10/10 Excellent

DAMEKA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about my room,,,the lobby was beautiful and it was clean and quiet I will be going back real soon
Stayed 1 night in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Dameka,It brightens our day to know that you had a fantastic stay with us! Thank you so much for your kind words about our lovely accommodations, high standards of cleanliness, and peaceful atmosphere. We look forward to welcoming you back to Pier 5 Hotel Baltimore, Curio Collection by Hilton again soon!Signed,Tayvone JacksonGeneral Manager

10/10 Excellent

Jacqueline, Cherry Hill

Stayed 1 night in Mar 2024

10/10 Excellent

Patrice

Liked: Property conditions & facilities
Classy
Stayed 1 night in Mar 2024
Response from General Manager on Mar 8, 2024
Dear Patrice,It was a pleasure to welcome you to Pier 5 Hotel Baltimore, Curio Collection by Hilton and we are delighted you had such a wonderful, five-star experience. We look forward to impressing you again on your future stay with us.Signed,Tayvone JacksonGeneral Manager

8/10 Good

Charlotte

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
The staff were so accommodating and polite. I think whoever was in the room next to us was smoking coz it reaked but we had a great night stay.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 8, 2024
Dear Charlotte,Thank you for staying with us at Pier 5 Hotel Baltimore, Curio Collection by Hilton. Please accept our sincere apology for the odor left in your room. We do not condone smoking in our room and we will be sure to review our cleaning procedures to ensure all guests have a comfortable stay.Tayvone JacksonGeneral Manager

6/10 Okay

Ziheng

Business traveller
Disliked: Amenities
The stay was ok and the stuff was nice and friendly. The hotel is in the safe environs of Baltimore's inner harbor waterfront. While the room was clean, the facilities appeared slightly outdated. Nonetheless, considering the price paid, it offered reasonable value.
Stayed 4 nights in Jan 2024
Response from General Manager on Feb 27, 2024
Dear Ziheng,Thank you for your feedback. It was a pleasure having you stay with us during your time in Baltimore. We're delighted our hospitable team left a memorable impression on you, and we appreciate you mentioning our high standards of cleanliness and excellent value. With that said, please accept our sincerest apologies on behalf of the staff that you were not fully satisfied with your experience. Your feedback will be shared with our internal team, as we are always seeking new ways to improve. We look forward to welcoming you back in the future for a seamless visit worthy of a perfect rating.Signed,Tayvone JacksonGeneral Manager

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was a bit concerned after seeing several negative reviews of the property but was pleasantly surprised. Yes, the decor may be outdated but the rooms were very comfortable and clean. Staff was excellent. I would definitely stay here again.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 21, 2024
Dear Scott,We were happy to provide you with clean, welcoming accommodations, and we're glad you enjoyed your visit. The next time you're in the area, please come see us again at Pier 5 Hotel Baltimore, Curio Collection by Hilton!

10/10 Excellent

Raynard

Liked: Staff & service, property conditions & facilities
I love it
Stayed 1 night in Feb 2024

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nia was professional, helpful and pleasant to speak with each encounter. Thank you!!
Stayed 1 night in Feb 2024

6/10 Okay

Melissa

Stayed 1 night in Jan 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Always up to par.
Stayed 1 night in Jan 2024

10/10 Excellent

Ariel

Stayed 1 night in Jan 2024

10/10 Excellent

Jared

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility
Stayed 1 night in Jan 2024

2/10 Terrible

courtney, Piscataway

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
on the day of check out we did not have any hot water all morning.
Stayed 1 night in Jan 2024

6/10 Okay

Charlene

Travelled with group
Liked: Cleanliness, staff & service
Tired
This property has a fabulous location. The front desk staff was very helpful upon arrival. The room itself was very worn down. The mattress needs to be replaced. The carpet is old. Again, it’s a great property. Just in need of an update in the rooms.
Stayed 1 night in Jan 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff two great restaurants ....
Stayed 2 nights in Jan 2024

6/10 Okay

Danielle

Disliked: Property conditions & facilities, room comfort
Do your homework before you book
Check-in day was not the best. We figured for that amount of money that we would get a good night rest but our bed slanted so far down at the head board that I had heartburn. My husband and I had to sleep at the foot of the bed just so that our heads were higher than our feet. The comforter was stained with a sheet over it. The bathroom had things stuck to the wall of the shower, the outlet was ripped out the wall and the walls had bubbling paint behind the door with a dead spider smashed in it. On the flip side… We love the inner harbor and the location is convenient to everything. There was complimentary drinks and food in the afternoon and we received better service the next day. I wish the hotel had more to it (like a pool) but it is quiet and clean in the main areas. The doors slam so loud that you can hear and feel them in your room. Lots of paid channels when your ready to relax and the the steakhouse is right next door. Don’t make a mistake and park in the parking garage because unfortunately it’s not apart of the hotel ( but the name of the hotel is on it 👀 ). Other than that it’s ok…
Stayed 1 night in Jan 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I chose this hotel because of its location, facing the water in Baltimore harbor, and proximity to the New Year's fireworks. Every one we interfaced with was friendly. Parking is offered next door in an open lot at $30/day. I did enjoy the ez and unlimited in-and-out.
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Kurt

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2023

8/10 Good

Brent

Stayed 2 nights in Dec 2023

10/10 Excellent

Brian

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent experience
Stayed 1 night in Dec 2023

2/10 Terrible

Robin

Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Bradley William

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was oversold on the day of arrival. Did not get our proper room until the next evening.
Stayed 3 nights in Nov 2023

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very welcoming hotel
Warm, welcoming front desk staff, good maid service, beautiful location.
Stayed 3 nights in Nov 2023

4/10 Poor

Ellen

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible Experience
First thing when we checked in was the long wait to do so. There was only one person at the counter at the time who was also a new employee so it took a little while. After finally checking in, we were told our room wasn't ready yet. We waited in the lobby and kind of relaxed a bit. When we were notified that the room was ready, we took all our stuff up only to find out that we were given the wrong room. We were supposed to have two Queen Beds for the three of us but were given one with no sofa option. We went back down to the desk, spoke with someone else and were given a different room. However they only had one Queen Bed available and a pull out sofa. The sofa was so bad that we ordered a roll in bed. Needless to say, we weren't happy but had no choice. The room itself was so dirty. The carpet was stained, dust where there shouldn't have been dust and a not so sanitary bathroom. Luckily we were only there for the night. They offered us a "free" appetizer at one of their on site restaurants however the price of the rest of the menu was so pricey. We found somewhere offsite to have a nice dinner and pay half the price. It was so disappointing that our "Girls Trip" Vacation started off this way. I would definitely NOT recommend this hotel to anyone.
Stayed 1 night in Sep 2023

8/10 Good

Gill

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay
Our stay was very comfortable and the staff was friendly. My only concern was that there were three of us and there was hardly any place to hang our towels.
Stayed 2 nights in Nov 2023

10/10 Excellent

Kimberly

Stayed 1 night in Nov 2023

10/10 Excellent

Gary

Stayed 2 nights in Nov 2023

8/10 Good

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, no-frills hotel right in the inner harbor
This is a nice, no-frills hotel for short stays. It is perfectly placed within the inner harbor area, everything is an easy walk away. Our room was on the 3rd floor, facing the aquarium. We could watch the dolphins being fed and doing tricks, the kids loved it. The room was dated, needed some upkeep, but very clean. Check-in and check out were fast, the staff were all very nice during the whole stay. Bring your earplugs if you’re a light sleeper, you can hear everything unfortunately. There was a wedding downstairs that was very loud, though it ended at a decent hour.
Stayed 2 nights in Nov 2023

8/10 Good

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Charles

Liked: Cleanliness, staff & service
Good location near the aquarium and other sites.
Stayed 5 nights in Oct 2023

2/10 Terrible

Dilia

Disliked: Cleanliness, staff & service, property conditions & facilities
The room smelled really bad I couldn’t even sleep with the smell, floors where dirty , couldn’t open the sliding doors . It took over 30 minutes for someone to come down and do our check in , after the person finally came , it took forever. The room was nasty for the almost 500 I paid the wrong was old , nasty smell floors dirty and the sheets had nasty stains , very un happy . I expected a nice clean room . Tv wouldn’t turn on then it didn’t want to turn off .
Stayed 1 night in Nov 2023

10/10 Excellent

AUDREY

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Oct 2023

2/10 Terrible

Michael

Disliked: Cleanliness, property conditions & facilities
Very dirty and furniture really worn and out dated. A lot of the room needs repairs
Stayed 1 night in Oct 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was deceived by the “harbor view “ room I was supposed to have…
Stayed 2 nights in Oct 2023

2/10 Terrible

Addison

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Mice came to visit our room
I don't choose to vacation with mice. Never would have thought a Hilton would have mice running through the rooms.
Stayed 1 night in Oct 2023

8/10 Good

Kimberly

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

L

Stayed 1 night in Oct 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the perfect hotel for convenience to the harbor and all the attractions. Everything is in walking distance and it it sandwiched between two great restaurants - with other options a stone throw away. The staff was excellent from housekeeping to the General Manager. Thank you for a wonderful stay. I will be back with the grands for the Aquarium and other activities. Thank you!!
Stayed 2 nights in Sep 2023