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Reviews of Hilton Garden Inn Baltimore Inner Harbor

3 out of 5
Hilton Garden Inn Baltimore Inner Harbor
625 S President St, Baltimore, MD

Reviews

8.2

Very good

Rating 10 - Excellent. 449 out of 1001 reviews" "
Rating 8 - Good. 290 out of 1001 reviews" "
Rating 6 - Okay. 139 out of 1001 reviews" "
Rating 4 - Poor. 67 out of 1001 reviews" "
Rating 2 - Terrible. 56 out of 1001 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

carlos

Travelled with partner
Disliked: Amenities
This is a beaten up, dirty and outdated hotel. Although location is prime, rooms are quite dusty and awful. The bath is almost falling apart. The sink was clogged and the mirror frame all rotten and broken. There was a rotten like odor from ice maker machine room. Staff at the bar/restaurant was not properly trained to be bar tending or serving. Beds are comfortable and to me this is a 2 start hotel. I’m very disappointed of the Hilton hotels chain but the Starbucks in the hotel was nice and staff more qualified than the hotel’s..that was quite strange…Hilton hotels, please update the rooms and restaurant…tired of seeing carpet all over…it’s quite a shame to pay so much for such mediocre service and hotel amenities. Also make the effort to hire more qualified hospitality staff. Pls note the hotel has limited disability showers so reserve your room in advance.
Stayed 4 nights in Apr 2024
Response from Chenell on Apr 17, 2024
Hello Carlos,Thank you so much for your review. It sounds like we have missed an opportunity with you. Please reach out to the hotel directly so we can discuss this matter further.

2/10 Terrible

Jennifer

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The first night was fine, however the second night there was a lady who was getting arrested who was a guest of a wedding party. There was an armed federal agent in the lobby and tells us this happens all weekend long. The hotel is not that old, but needs serious updating. Wallpaper peeling, ripped mattresses, clogged sinks etc. There are no hairdryers in the rooms. Had to request and it took them over an hour for staff to bring them up for the 2 rooms we had. No mugs for coffee or glasses for water. Basically nothing in the room that can be stolen. For a nice area of town, it’s not a good look for Hilton. At least the staff was nice and so was the Federal police agent. lol
Stayed 3 nights in Apr 2024
Response from Trudie on Apr 13, 2024
Thank you for the feedback on your stay! I

10/10 Excellent

Timothy J

Liked: Cleanliness, amenities
Everything good..
Stayed 1 night in Mar 2024
Response from Trudie on Apr 3, 2024
Thanks for sharing !

10/10 Excellent

Sheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great view of the Katyn Memorial Park and hotel staff were very friendly; the room was in overall good condition with some minor wear and tear on commonly used commodities - desk had minor damage and area under the fridge was water damaged. Over all we had a great stay and enjoyed all the area had to offer.
Stayed 2 nights in Mar 2024
Response from Trudie on Apr 3, 2024
Thank you for sharing your stay experience with us .

8/10 Good

Heather, ARLINGTON

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check-in is a bit confusing, since the counter is shared with another hotel. I got in the wrong line and had to go back to the end of the correct line. The room and bathroom were clean and nice, although we had no clock except the microwave, which was way off.
Stayed 1 night in Mar 2024
Response from Trudie on Apr 3, 2024
Thanks for the feedback on your stay .

6/10 Okay

Eric

Travelled with family
Liked: Cleanliness, property conditions & facilities
Housekeeper entered the room while we were out and we didn’t request housekeeping. Took the used towels, which required requesting more from the front desk. Ice maker didn’t work on our floor or the floor below; had to try a few floors to find a working machine. Shower left a puddle on the floor every use, no matter what. Bed linens were ripped.
Stayed 2 nights in Mar 2024
Response from Trudie on Mar 21, 2024
Thank you for the feedback on your stay. I will forward this to housekeeping manager. Have a great day.

6/10 Okay

Carla

Travelled with family
Disliked: Staff & service, amenities
The property was just ok, a lot of outdated spaces and customer service was horrible. The staff was not warm & inviting at all. Anytime you corresponded with anyone, it was like you were bothering them, they kept everything short and even hung up the phone quickly before the conversation was over. In contrast, the valet guys were great & helpful but to have booked with a Hilton brand hotel, it was very off putting!
Stayed 2 nights in Mar 2024
Response from Trudie on Mar 21, 2024
Thank you for sharing about your stay. We take this matter seriously and assure you that they are being addressed. have a great day.

10/10 Excellent

Michelle

Liked: Cleanliness
Great
Stayed 1 night in Mar 2024
Response from Trudie on Mar 21, 2024
Thank you for the feedback back. Have a great day. .

6/10 Okay

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff was super nice and helpful! The rooms are dated.
Stayed 1 night in Mar 2024
Response from Trudie on Mar 21, 2024
Thanks for the feedback. Have a great day !

2/10 Terrible

Matt

Stayed 1 night in Mar 2024
Response from Trudie on Apr 7, 2024
Thank you for the review .

4/10 Poor

Karen

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The room we stayed in was very outdated. The room had key pods, but no Keurig. We asked for a coffee maker three times in a course of a day and a half and finally we got a coffee maker which was not compatible with Keurig. So we asked for coffee for coffee maker they brought that took our the door knob, fell off of the bathroom and you can see it was replaced numerous times when we called for valet service they brought the wrong car.
Stayed 2 nights in Mar 2024
Response from Trudie on Mar 6, 2024
Thank you for sharing the feedback on your stay. We apologize for the issues you encountered. We take these matters seriously and assure you that they are being addressed. Thank you .

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that most of my activities were accessible by walking or a short uber ride
Stayed 1 night in Mar 2024
Response from Trudie on Mar 5, 2024
Thank you for your feedback on your stay !

6/10 Okay

Stephanie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a very noisy area. Whole hotel has the odor of marijuana. Hotel is extremely loud with partying at all hours
Stayed 2 nights in Feb 2024
Response from Trudie on Mar 5, 2024
Thank you for the feedback on your stay! We take these matters seriously and assure you that they will be addressed.

6/10 Okay

Rosemarie

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The aquarium was walking distance as were various restaurants. The hotel seemed to have a linen issue at check in and a lot of rooms were not ready for check in for more than 3 hours. I was unable to check in until almost 6pm when check in was at 3pm. My room was not cleaned the next day and I was unable to get clean towels or a clean comforter due to my partner spilling coffee on ours. Also I had to ask for a hair dryer as one was not present in our room. Otherwise the area is perfect. I would stay again, but would call ahead to make sure there are no linen shortages.
Stayed 2 nights in Feb 2024
Response from Trudie on Mar 5, 2024
Thank you for sharing the feedback with us. We apologize for the inconvenience caused to you. We will address these matters.

4/10 Poor

Shinise

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I got to the hotel around 2;40 no clean rooms I was told I waited for a whole hour for my room. When I had somewhere to be at 4:00i got to My room around 4:00 The front desk man was very helpful.But then I called for some towels the next morning.one never came .
Stayed 1 night in Feb 2024
Response from Trudie on Feb 20, 2024
We apologize for the inconveniences you experienced. I feel that we have a missed opportunity here. May you please reach out to the hotel direct so we can hear more?

6/10 Okay

Brandy

Travelled with family and small children
Liked: Staff & service
Got to the hotel and all of the staff we interacted with were very nice. Became a little frustrated when our room wasn’t ready until almost an hour after check in time. The hotel could use some cosmetic updates(peeling wallpaper, stains on carpet, etc.) was also disappointment to find that the pool closes at 3:30p.m.
Stayed 1 night in Feb 2024
Response from Trudie on Feb 20, 2024
Thank you for taking the time to rate your stay! We apologize for the inconvenience. We hope that you will give us another chance to make it better. I will investigate why pool was closed.

4/10 Poor

Michael

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
No parking. Had to pay an additional 80 to park for 2 days. The hotel advertised that they had a pool but did not. The pool that was available for users belonged to the gym that was in the same building.
Stayed 2 nights in Dec 2023
Response from Trudie on Feb 16, 2024
Thank you for the feedback on your stay. Parking is 35 in and out. The pool is on the 2nd floor. It is the Mac. It is free for guest to use. Please give us a call so we can make this better .

10/10 Excellent

Jesse

Travelled with partner
Liked: Amenities
The check in person very delight and staff.
Stayed 1 night in Feb 2024
Response from Trudie on Feb 12, 2024
Thank you for the feedback on your stay .

2/10 Terrible

Salzman

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
This is basically a rat hole. My wife had to tether off her cell phone to access wifi in order to work. We were told a lot of people are on it this time of the day. That's a silly amswer for a hotel. The receptionists try to be nice but they are in a losing battle of issues they can't fix. This all leads down to bad and irresponsibility management.
Stayed 2 nights in Feb 2024
Response from Trudie on Feb 9, 2024
We apologize for the inconvenience you experienced during your stay. We understand that WI-FI service can greatly impact your stay. We take concerns seriously and assure you they are being looked at. If we can make this better please reach out to our management time .

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Trudie on Feb 9, 2024
Thanks fir the 5- Stars .

10/10 Excellent

Gregg

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was super friendly and always will to help! Room was very clean!
Stayed 2 nights in Jan 2024
Response from Trudie on Jan 31, 2024
Great thank you for the feedback ! Have a amazing day !

2/10 Terrible

George

Disliked: Staff & service
Horrible staff, rude, ill mannered, out right desp
The worst hotel experience ever, any where in the world. Horrible staff, rude, ill mannered, out right despicable. I left and will never return. I was verbally abused for up to 10 mins by 2 staff members. The abuse started with the Valet Parking staff who was insulting me for parking where another staff asked me to park earlier during check in. I was called all sort of names, most of the abuse took place at the front desk, where the staff refused to check me out when I decided not to stay at the hotel, she said she did not know how to do it and walked away. I had been up since 3am as my wife had surgery to remove a tumor in her brain at John Hopkins. All this took place close to midnight.
Stayed 1 night in Jan 2024
Response from Chenell on Jan 18, 2024
Thank you so much for reaching out and making us aware of your stay. I truly appreciate you and hope that our conversation made you feel comfortable with our resolution. Please reach out to me with the contact information I have provided.

10/10 Excellent

erika

Stayed 2 nights in Dec 2023
Response from Trudie on Jan 4, 2024
Thank you for the 5-star review. Have a great day.

10/10 Excellent

Irma

Stayed 1 night in Dec 2023
Response from Trudie on Jan 3, 2024
Thanks for the 5-stars. have a great day!

2/10 Terrible

Star-Asia

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible the customer service was just horrible The sink was broke. They never had any linen. You had to leave your room to get room service.
Stayed 2 nights in Dec 2023
Response from Trudie on Dec 31, 2023
Thank you for taking the time to give feedback.

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, helpful people
Stayed 1 night in Dec 2023
Response from Trudie on Dec 13, 2023
Thanks for the great review. Have a happy holiday.

6/10 Okay

Steven

Stayed 2 nights in Dec 2023
Response from Trudie on Dec 13, 2023
Thanks for the review. Happy Holiday !

8/10 Good

Dwayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice,staff was pleasant and helpful. The only issue was housekeeping just opened the door and came in the room a day early talking about the room was checked out
Stayed 2 nights in Dec 2023
Response from Trudie on Dec 12, 2023
Thanks for the feed back . We apologize for house keeping entering your room .

6/10 Okay

mary

Stayed 2 nights in Dec 2023
Response from Trudie on Dec 12, 2023
Thanks for the review .

8/10 Good

Tanya, Lansdowne

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Trudie on Dec 11, 2023
Thanks for the review. Happy Holiday's to you.

10/10 Excellent

Eugenia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Chenell on Dec 9, 2023
Thank you, Eugenia, for your 5 out of 5 rating. We are truly happy we were able to make you stay enjoyable. We hope to see you again soon.

2/10 Terrible

Kelly

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Can I get into my room?
My room card never worked for the elevator or my room. Every time I walked out of the hotel I had to have my room key reactivated. On the last occasion I was asked for my ID. I will never stay here again!
Stayed 2 nights in Dec 2023
Response from Chenell on Dec 9, 2023
Thank you so much for your feedback, Kelly! We truly appreciate your business, and we are looking to get our key card system upgraded soon. Thank you so much for staying with us.

6/10 Okay

Renee

Liked: Staff & service, property conditions & facilities
Found ants in my room
Stayed 3 nights in Nov 2023
Response from Trudie on Dec 11, 2023
Hello Renee thank you for letting us know about your stay. I will let the housekeeping know. Happy Holidays

8/10 Good

Isaac

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything was great except the bed was Uncomfortable and room was very small. The television was extremely small!
Stayed 2 nights in Nov 2023
Response from Trudie on Nov 30, 2023
Thanks for the fee back about your stay .

2/10 Terrible

Rosalind

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
nice staff below average condition of rooms i plan to contact corporate and complain
Stayed 4 nights in Nov 2023
Response from Trudie on Nov 30, 2023
Thanks for the feedback. Have a great day.

10/10 Excellent

Corinne

Stayed 2 nights in Nov 2023
Response from Trudie on Dec 17, 2023
Thanks for the review. happy Holiday's !

10/10 Excellent

Kenya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was on the 5th floor, small comment about it and we were placed on the 11th floor no problem. Great customer service
Stayed 1 night in Nov 2023
Response from Trudie on Nov 30, 2023
Great ! Happy to hear about your stay . Have a great day .

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Complimentary breakfast customer service was wonderful
Stayed 2 nights in Nov 2023
Response from Trudie on Nov 30, 2023
Thanks for the feed back .

6/10 Okay

Dmitry

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Toilet was not properly cleaned! Other than that it was great
Stayed 1 night in Nov 2023
Response from Trudie on Nov 15, 2023
Thank you for your feedback on your stay. Our guest reviews are important to us .

10/10 Excellent

Prudence, Holland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a corner with a nice view. Bed was very comfy.
Stayed 2 nights in Nov 2023
Response from Chenell on Nov 13, 2023
Hi Prudence,Thank you for the 5 out of 5 rating of our hotel. We truly appreciate you and hope to see you again when you are traveling to Downtown Baltimore.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Chenell on Nov 13, 2023
Hi John, We truly appreciate your 10 out 10 rating of our hotel and would like to thank you for staying with us at Hilton Garden Inn & Suites.

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value in an excellent location along the harbor.
Stayed 1 night in Nov 2023
Response from Trudie on Nov 11, 2023
Thank you for the feedback. Happy to hear you enjoyed the stay. We hope to see you again.

4/10 Poor

Bethany

Travelled with partner
Disliked: Staff & service, amenities
This hotel is perfectly located in walkable upscale Harbor East. The hotel itself is fine- however, the service is poor. We asked for housekeeping service and extra pillows (the bedding is subpar) twice and never received it. We also had difficulty connecting to Wi-Fi and called the front desk and they seemed inconvenienced by us.
Stayed 2 nights in Nov 2023
Response from Trudie on Nov 6, 2023
Thanks for taking the time to let us know about your stay . I will forward to housekeeping . Have an amazing day !

10/10 Excellent

Jayme

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Trudie on Oct 30, 2023
Thank you for the five -star review. Have an amazing day!

6/10 Okay

Sangmin

Travelled with partner
Disliked: Cleanliness, staff & service
I had to stay in the lobby for 40 minutes because the door digital key card was not working. Also, I found that there was a bunch of hairs in the shower room. Overall, the location is very good but I'm not satisfied with the cleaning.
Stayed 1 night in Oct 2023
Response from Chenell D on Oct 27, 2023
Greetings Sangmin,We truly apologize for the experience you had with us. Please give the hotel a call directly so we can further discuss this matter. Thank you,

8/10 Good

Ira

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Chenell on Oct 23, 2023
Dear Ira,Thank you for your rating of 8 out of 10. We truly appreciate your feedback and hope we will see you again soon.

10/10 Excellent

Lawrence

Stayed 1 night in Oct 2023
Response from Chenell on Oct 23, 2023
Thank you so much for rating us 10 out of 10 for your stay. We truly appreciate your feedback, and we hope to see you again soon.

8/10 Good

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed in this hotel at least three times. It was familiar.
Stayed 2 nights in Oct 2023
Response from Trudie on Oct 20, 2023
Thank you for taking the time to let us know about your stay. We appreciate the kind words. Have an amazing week!

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Staff and facilities were great. One thing we commented was that the safety bar on the window was missing. I am sure it is fixed by now.
Stayed 1 night in Oct 2023
Response from Trudie on Oct 20, 2023
We're excited to see your 4-star review and happy to hear that you experience our exceptional hospitality. Thanks for taking the time to leave a review it means a lot to us.

6/10 Okay

Elizabeth

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The elevator was down for half a day of my stay. I was on the 8th floor, my family was booked on the 10th floor. It was not possible for some of my family to climb the stairs to our hotel room during this time. Disappointing stay. Staff was nice though.
Stayed 2 nights in Sep 2023
Response from Trudie on Oct 20, 2023
Thank you for taking the time out to give us feedback on your stay. Your feedback is important to us as we are always looking to improve our guest experience. Have an amazing day .