Exterior

Reviews of Hilton Garden Inn BWI Airport

3 out of 5
Hilton Garden Inn BWI Airport
1516 Aero Dr, Linthicum Heights, MD

Reviews

8.4

Very good

Rating 10 - Excellent. 567 out of 1003 reviews" "
Rating 8 - Good. 221 out of 1003 reviews" "
Rating 6 - Okay. 105 out of 1003 reviews" "
Rating 4 - Poor. 59 out of 1003 reviews" "
Rating 2 - Terrible. 51 out of 1003 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

shelley

Liked: Staff & service, property conditions & facilities
Blind was ripped, original room assigned did not open, and I’m still waiting for the $50 held in addition to my payment.
Stayed 1 night in Mar 2024

10/10 Excellent

Kecia

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Mar 2024

4/10 Poor

Stormi

Stayed 1 night in Mar 2024

4/10 Poor

Frank

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a well put together experience
Stayed 1 night in Feb 2024

4/10 Poor

Brent

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Not hot water for multiple days.
Stayed 2 nights in Feb 2024

2/10 Terrible

Derrick

Disliked: Property conditions & facilities
My wife and I had to take cold showers. No hot water and it didn’t seem to be an emergency for the front desk after reporting it. Never will I stay at this place again.
Stayed 1 night in Feb 2024

6/10 Okay

VIRGINIA

Stayed 1 night in Feb 2024

4/10 Poor

Pamela

Disliked: Staff & service
Shuttle issues to and from airport. Front desk staff lack customer service
Stayed 1 night in Feb 2024

10/10 Excellent

Earl, Lexington Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and the staff were polite
Stayed 1 night in Dec 2023

2/10 Terrible

Fady

Business traveller
Disliked: Staff & service, property conditions & facilities
Not safe at all. Someone entered the room while I am inside. Next day the room service entered the room despite do not disturb sign
Stayed 2 nights in Feb 2024

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Scott

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet
Stayed 2 nights in Jan 2024

8/10 Good

Marian

Liked: Property conditions & facilities
No issue
Stayed 1 night in Jan 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 2 nights in Jan 2024

6/10 Okay

Faith

Travelled with family
Stayed 4 nights in Jan 2024

10/10 Excellent

Ashley

Travelled with family, Travelled with partner
Close to the airport, good shuttle service.
Stayed 1 night in Jan 2024

8/10 Good

Kristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Chantal

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was convenient and the facility was clean.
Stayed 1 night in Jan 2024

4/10 Poor

Susan, Troy

Stayed 1 night in Jan 2024

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
I love this hotel and I stay there at least once per year. The location is great and the parking is great. I love the business center. One weird thing that happened is that I was given a room that had not been cleaned (there was trash in the trash cans, a used bar soap was stuck to the soap dish, dirty towels were on the counter, etc.). It was annoying that I had to go back to the desk and request another room. However, the person at the desk was very apologetic and immediately gave me a different room. Everything else was great!
Stayed 5 nights in Dec 2023

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from TD on Jan 5, 2024
Thank you

6/10 Okay

Marianne

Very disappointed that the shuttle did not run after my flight got in at 11 and I had to pay for my own way to the hotel since I chose it because it had the airport shuttle.
Stayed 1 night in Dec 2023
Response from TD on Jan 5, 2024
We apologize if our complimentary shuttle was not available at the time you requested. We do have to shut down for a small window to refuel and perform routine maintenance to ensure sure our vehicles are operation properly.

10/10 Excellent

linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I got there late and was welcomed by a friendly staff member. I think that’s important to hire friendly people. I was informed of everything they offered. Beds were comfortable. Rooms were clean. Great stay
Stayed 1 night in Dec 2023
Response from TD on Jan 5, 2024
Thank you so much for your kind review. We look forward to welcoming you back soon

8/10 Good

Lillian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and clean, well-maintained rooms. The shuttle that took us to dinner at a restaurant in the area was a nice plus. The only minus was that we didn't receive the wake-up call we requested. Luckily we also set an alarm.
Stayed 1 night in Dec 2023

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel, very clean, friendly and helpful staff. Will definitely stay here again.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Lenka

Stayed 1 night in Nov 2023
Response from TD on Jan 5, 2024
Thank You

10/10 Excellent

Cheyenne

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Check in was a breeze, friendly staff, decent prices on the snack bar and drinks! Would stay here again!
Stayed 1 night in Dec 2023

10/10 Excellent

Sheila, Willow Street

Stayed 1 night in Dec 2023
Response from TD on Jan 5, 2024
Thank you

8/10 Good

Wesenachin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Thornton

Stayed 1 night in Dec 2023
Response from TD on Jan 5, 2024
Thank You

10/10 Excellent

Betsy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was comfortable and clean.
Stayed 1 night in Nov 2023

8/10 Good

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniant to my destination.
Stayed 1 night in Nov 2023

6/10 Okay

crystal

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel other than housekeeper knocking at 9am waking me up to the point I was getting out of bed and she was opening my door.
Stayed 1 night in Nov 2023

10/10 Excellent

LITICIA, Houston

Stayed 1 night in Nov 2023

10/10 Excellent

JOANN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking and very attractive and inviting
Stayed 1 night in Nov 2023

6/10 Okay

Lynn

Liked: Amenities, property conditions & facilities
No wake up call as ordered. Shuttle service was unaware of my request for a shuttle.
Stayed 1 night in Nov 2023

6/10 Okay

Barbara

Disliked: Staff & service
I was told that there was free parking on site for up to 14 days if you stay there at the hotel. When I called the property they confirmed. Guess what - nothing is free there but the hotel agent was not friendly about it and was a little rude when explaining stating that “Expedia needs to take that off their site “ so it was true but I paid anyway.
Stayed 1 night in Nov 2023

10/10 Excellent

Hannah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for quick overnight with free airport shuttle
Stayed 1 night in Nov 2023

6/10 Okay

Mel

Travelled with partner
Liked: Cleanliness, amenities
It’s an airport hotel. Buffet breakfast just average for $15 it’s good to very good overall but I’ve stayed in some nicer Hiltons in my 10 years of traveling with a major defense contractor. Also I think they charge $10 a night for parking if you stay longer than a day. I only stayed 1 night here.
Stayed 1 night in Nov 2023

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and friendly staff. Beds were a little too dirm for my taste but I still slept well. My only review would be that they didn’t have soap for washing your hands, only lotion. I had to use the liquid soap from the shower to wash my hands. Not a big deal but a little awkward and unusual.
Stayed 1 night in Nov 2023

6/10 Okay

Geetha

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
I like the property. Service could’ve been better. No one was available at the reception and then a person who by talking to someone was able to check me in.
Stayed 1 night in Nov 2023

2/10 Terrible

Swaroop

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not good
Stayed 1 night in Nov 2023

10/10 Excellent

scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Rhonda

Stayed 1 night in Nov 2023

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023